hotelF1 Marseille East La Valentine (renovated) 1 star

Customer review rating (ALL Rating) 3.7/5 359 reviews

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117 Traverse de la Montre, ZAC de Valentine, 13011 MARSEILLE, France

Description

This hotel is Planet 21 Bronze

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

hotelF1 Marseille East La Valentine (renovated)

117 Traverse de la Montre, ZAC de Valentine
13011 MARSEILLE
France

GPS:43.294903, 5.479747

Telephone
Fax +33 4 91 44 06 51

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  359 reviews

TripAdvisor Rating  2.5/5  71 reviews

Terrible

Customer review rating 0.5/5

D. F. Solo - Confirmed reviews ALL

Not clean , staff is rude , terrible! I did not stay i payed and i left I’m claiming à reinburse

As expected for the price

Customer review rating 3.5/5

Ali Friends - Confirmed reviews ALL

Basic hotel, which met the needs of the group staying.

Dear ALISON T., We very much appreciate your comments regarding your stay at the hotelF1 Marseille Est La Valentine (rénové). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Far away - no kitchen facilities - no atmosphere - but clean

Customer review rating 2.0/5

Nick Families - Confirmed reviews ALL

Place was clean, room felt a bit enclosed because window had a pull down blind that was either closed or fully open. So could not get just some light without restricting views in. So then it was either dark or open. Toilets didn’t have seats, but place was clean. They had one microwave to share in reception. But reception staff were only partly attentive. On arrival we waited outside for a while - because we were told to wait at the gate. After a while no response. We used the side gate to get in. And he was just talking on his phone!? Other reception guy was ok. There’s a Lidl about 10mins walk away.

great stay

Customer review rating 4.5/5

Jim Business - Confirmed reviews ALL

Clean and comfortable room - quiet and nicely cool.

Dear JAMES K., We very much appreciate your comments regarding your stay at the hotelF1 Marseille Est La Valentine (rénové). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not so much confort, just a place to sleep

Customer review rating 3.0/5

Constantin G. Couples - Confirmed reviews ALL

The size of the bathroom is to small for me. Some rooms are noisy. Not to much space to walk in the room. The bad was ok. No bad smells. No elevator. I had a bad experience with the man from the reception. When we ringed at the door, no one was answering. I tried 5 minutes to enter into the building. They requested to pay extra taxes 7 euro. In the booking I see that all fees, taxes and VAT are included in price that I payed online. How can I get this money back?

Dear CONSTANTIN G., Thank you for taking the time to tell us about your experience at the hotelF1 Marseille Est La Valentine (rénové). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel F1, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 128 reviews 6.7/10 Location
  • 336 reviews 4.7/10 Room
  • 237 reviews 8.1/10 Service
  • 196 reviews 5/10 Cleanliness
  • 54 reviews 4.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.