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Novotel Marseille East Hotel 4 stars

Customer review rating 4.1/5 2,033 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Marseille East
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free, secure outdoor car park

  • Outdoor swimming pool and play area for children and adults

  • Restaurant and bar open 7 days a week. 8 seminar rooms

  • Labeled ALLSAFE by Bureau Veritas

  • Ideally situated, easy access to the highway (15 min from city center, 15 min from Aubagne)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shopPaying
Leisure and activities
  • Outdoor unheated pool
  • Outdoor playground for children
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Marseille East

184 Avenue de St Menet
13011
marseille
france

Tel: +33491439060

Fax: (+33)4/91270674

Check-in from 15h00

Check out up to 12h00

  • BUS : 

  • buss : 

  • By plane

    MARSEILLE PROVENCE At 38km / 23.61 miles

  • By boat

    PORT DE LA JOLIETTE At 12km / 7.46 miles

  • By helicopter

    HELIPORT AUBAGNE At 10km / 6.21 miles

  • By car

    A50 LA VALENTINE At nullkm / null miles

  • By car

    LA PENNE SUR HUVEAUNE At 0.5km / 0.31 miles

  • By car

    LA VALENTINE At 0.3km / 0.19 miles

  • By train

    MARSEILLE ST CHARLES At 12km / 7.46 miles

  • By train

    SAINT CHARLES At 13km / 8.08 miles

GPS :43.287101, 5.510384

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. This hotel is perfectly designed for families of up to 4 people, offering rooms with a queen-size double bed and 1 sofa bed for 1 or 2 children, bathroom with shower/bathtub, separate WC, large wardrobe and free WIFI.

Classic Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Classic Room - 1 double bed and 1 double sofa bed

Accessible room
  • Max. number of persons: 4
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room on the pool side - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 27 m² / 291 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: French

Dine how you want, when you want. Enjoy tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar, terrace or in your room...

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 191 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Novotel Marseille East

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,033 reviews

tripadvisor

TripAdvisor Rating 3.5/5

584 reviews

Although service was excellent, the hotel itself has to be the oldest and badly cared for Novotel that I have been in. It badly needs renovating.

Customer review rating 4.1/5

Piers L. Business - 24/07/2020 Confirmed reviews ALL

The staff were excellent and food and service excellent as well

Dear Piers L., Thank you for taking the time to tell us about your experience at the Novotel Marseille Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel

Old

TripAdvisor rating 3.5/5

Serge R Friends getaway - 03/01/2020 TripAdvisor review

I like to come back to the Novotel. The building bring back in time is so old. Can you do better TV channels no English? American yes but not English. The Staff are helpful and friendly. Do we will come back? Yes

Good evening Thank you very much for your comment, which we take into account. we will try to improve our chain bouquet, in order to satisfy a lot of English customers Hope to see you again very soon Best regards Manuel PADILLA Duty Manager

Such an ugly rotten Hotel ...!

Customer review rating 4.1/5

A. Business - 04/10/2019 Confirmed reviews ALL

Location is awful, maintenance is horrible... At least repaint the corridors, change the lamps, refurbish the bathrooms. And on top the price is not a gift when you have a brand new R&B hotel facing yours. It's not worthy of Accor or Novotel

Dear Xavier A., Thank you for taking the time to tell us about your experience at the Novotel Marseille Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel PADILLA Duty Manager

Most staff friendly and accommodating

Customer review rating 4.1/5

Anonymous Families - 08/09/2019 Confirmed reviews ALL

Disappointed concerning lunchtime. Whilst lunch was in progress we asked at 1.55pm what time lunch finished to be told 2pm. Lunch did finish at 2.30. We ended up going elsewhere for lunch.

Dear vicky e., Thank you for taking the time to tell us about your experience at the Novotel Marseille Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel PADILLA Duty Manager

Not worth 4 stars, nor worth the price!

Customer review rating 4.1/5

Anonymous Couples - 12/08/2019 Confirmed reviews ALL

The keys didn't work, 4 nights on a Row we had to go Downstairs to get a new key and each night we had to walk down do several times as the replacement key never worked and hence we had to try again and again until the person at the reception would come. Waste of time and energy. we kept being told it would be fixed but it never happened. Hotel room unimpressive , old , no special design. The only thing this hotel has going for it is the pool area.

Dear Caroline E., Thank you for taking the time to tell us about your experience at the Novotel Marseille Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel PADILLA Front office Manager

Perfect

Customer review rating 4.1/5

Grigor A. Families - 31/07/2019 Confirmed reviews ALL

Nice hotel Good staff

Dear Mr Grigor A., We very much appreciate your comments regarding your stay at the Novotel Marseille Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel PADILLA Front office Manager

It was a great experience of hospitality for me and my family in Marseille Novotel.

Customer review rating 4.1/5

Upendra N. Families - 03/06/2019 Confirmed reviews ALL

I have booked the room in IBIS next to Novotel but could not check in as I reached at 1:30 in morning. The reception staff in Novotel helped me to reach the IBIS manager but could not succeed. Finally they provided me the room in Novotel for us to stay. The charges were nominal and the manager offered us complementary breakfast. I have all words of appreciation to the Manager incharge and the person in reception on 1st early morning at 2:00 A.M. You will win the hear to customers with these kind of staff.

Dear Upendra R N., We very much appreciate your comments regarding your stay at the Novotel Marseille Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel PADILLA Front office Manager

Mr Khan

TripAdvisor rating 3.5/5

Ikhan0 Family - 02/05/2019 TripAdvisor review

The hotel was located close to the motorway. it was nice and clean. The swimming pool was being refurbished so it was close. The hotel is about 15 minutes from main town centre. We did not enjoy Marseilles as a city. Its ok for a stop over but otherwise please avoid it. The hotels was fine and we enjoyed staying in the hotel. The kids got Easter eggs and some toys. Welcome drink were fine.

Good afternoon Mr Khan We very much appreciate your comments regarding your stay at the Novotel Marseille Est. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Manuel PADILLA Front office manager

Very expensive, not clean and far away from Marseille

Customer review rating 4.1/5

Mike Business - 30/03/2019 Confirmed reviews ALL

The hotel has low standards on cleaness (room, bathrooms and glass restaurant). Is very expensive and far away from Marseille.

Dear Mihai L., Thank you for taking the time to tell us about your experience at the Novotel Marseille Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel PADILLA Front Office Mananger

NUIT DU 3 DECEMBRE

Customer review rating 4.1/5

B. Couples - 06/12/2018 Confirmed reviews ALL

EXCELLENTE IMPRESSION

Madame B., Nous vous remercions d'avoir pris un instant pour laisser votre avis suite à votre séjour à Novotel Marseille Est. C’est avec grand plaisir que nous recevons vos compliments. Sachez que votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable et atteindre l'excellence visée. Dans l’attente de vous recevoir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Cordialement, Matthias SOLINAS 1er de Réception

Friendly, professional and my dog, received top dog treatment.

Customer review rating 4.1/5

Tania S. Business - 08/10/2018 Confirmed reviews ALL

My three days with you, after full days of research, were relaxing and my dog, Mike, joined me for dinner each evening in the restaurant and once in my room and our meals were delicious. His fresh pasta mixed with loads of chopped beef. As we had many hundreds of miles of travelling in my car, I wished to ensure when we were in the hotel I could see he was a happy dog. All the staff made a great fuss of him so I felt so much more comfortable. Thank you all, chef and general staff, very much.

Dear Madam S., We very much appreciate your comments regarding your stay at the Novotel Marseille Est. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are delighted that you enjoyed your time in our restaurant and the food served. We are releasing a new card in the coming days. Do not hesitate to stop again to come and taste our new suggestions. Looking forward to welcoming you with Mike, we wish you a great day. Best regards, GENNARO William Front Office Manager
Customer review rating 4.1/5

Anonymous Friends - 04/10/2018 Confirmed reviews ALL

very good

Dear Mister R., We very much appreciate your comments regarding your stay at the Novotel Marseille Est. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GENNARO William Front Office Manager

A good stay.

Customer review rating 4.1/5

John R. Families - 30/08/2018 Confirmed reviews ALL

A family of four of us, two adults and two teens stayed in a family room for three nights. Overall a good stay. The hotel is well situated for train travel in to Marseille – other than returning Sunday evening! An adequate number of things to do around the hotel, with the pool, tennis, table tennis, boules and the bar (which is a little overpriced). The room was reasonable, a little tiered but clean although the replacement of cups and towels over the three days was variable. We did not eat in the restaurant in the evening but used it for breakfast which was very good – range of fruit, breads, jams, tea/coffee, cooked sausage, bacon, fresh fried eggs but avoid the scrambled eggs. Staff very helpful and friendly. Good value for money

Dear John R., We very much appreciate your comments regarding your stay at the Novotel Marseille Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, William Gennaro Hosting-manager

Dirty, smelly and sticky

Customer review rating 4.1/5

Anonymous Families - 20/08/2018 Confirmed reviews ALL

Cleanliness conditions far from expected level, especially common areas: hallways and staircases dirty beyond acceptable, with sticky handrails.

Dear Xavier T., Thank you for taking the time to tell us about your experience at the Novotel Marseille Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, William Gennaro Hosting manager

Very nice stay in Marseille

TripAdvisor rating 3.5/5

GlobeTrotting397453 Couples - 29/07/2018 TripAdvisor review

Very nice hotel Personnel very kind accessible room for handiccapped very well equipped Only problem is the entrance very sharp for a wheelchair person alone but in general good ratio quality price . I will be back

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I note anyway your comment on the entry of the room in hand for a single parsonne

great family time

Customer review rating 4.1/5

Anonymous Families - 27/07/2018 Confirmed reviews ALL

Everyone was friendly and the surroundings were very pleasant. We live in Marseille, but took a mini family vacation to be able to swim, and everyone had a great time!

Dear Amanda G., We very much appreciate your comments regarding your stay at the Novotel Marseille Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, William Gennaro Hosting manager

ALL FINE

Customer review rating 4.1/5

Evan1453 Families - 09/07/2018 Confirmed reviews ALL

ALLFINE AS EXPECTED

Dear Evanghelos T., We very much appreciate your comments regarding your stay at the Novotel Marseille Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, William Gennaro Hosting manager

top

Customer review rating 4.1/5

C. D. J. S. L. L. 3. Couples - 25/06/2018 Confirmed reviews ALL

super acceuil personnel top stessy kheira Marjorie superrrrrrrrrrrrrrrrrr

Monsieur C., Je vous remercie d’avoir pris le temps de partager votre ressenti à propos de mon établissement. Je suis ravi que vous ayez apprécié votre séjour. Si vous souhaitez, vous pouvez nous récompenser en partageant votre avis avec la communauté sur Tripadvisor https://www.tripadvisor.fr/Hotel_Review-g187253-d197109-Reviews-Novotel_Marseille_Est-Marseille_Bouches_du_Rhone_Provence_Alpes_Cote_d_Azur.html J’espère vous accueillir à nouveau lors de votre prochaine visite à Marseille. Veuillez agréer, Monsieur C., mes sentiments les meilleurs. William Gennaro Responsable hébergement

Superbe

Customer review rating 4.1/5

F. Friends - 19/06/2018 Confirmed reviews ALL

RAS

Madame F., Je vous remercie d’avoir pris le temps de partager votre ressenti à propos de mon établissement. Je suis ravi que vous ayez apprécié votre séjour et j’espère vous accueillir à nouveau lors de votre prochaine visite à Marseille. Veuillez agréer, Madame F. William Gennaro Responsable hébergement

Hotel is very outdated and smelly

Customer review rating 4.1/5

Evert-jan Business - 14/06/2018 Confirmed reviews ALL

Staff was ok, cleaning was done, hotel is very outdated, bad tub/shower was broken.

Dear Evertjan N., Thank you for taking the time to tell us about your experience at the Novotel Marseille Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. After checking, actually the bathtub has a micro crack, we apologize, this technical problem had not been raised by our cleaning team. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, William Gennaro Hosting Manager
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