Customer review rating (ALL Rating) 3.7/5 495 reviews

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Hotel extras

  • Easy access to La Valentine, Aubagne, Gémenos - A50, Exit 5

  • Large car park, outdoor, secure, free

  • 9 fully-equipped meeting rooms for 2 to 180 people

  • Restaurant, Bar, coworking space 7 days a week

  • Large outdoor pool, children's playground, petanque, tennis court, etc.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location


184 Avenue de St Menet

GPS:43.287101, 5.510384

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Dine how you want, when you want. Enjoy tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar, terrace or in your room...

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. This hotel is perfectly designed for families of up to 4 people, offering rooms with a queen-size double bed and 1 sofa bed for 1 or 2 children, bathroom with shower/bathtub, separate WC, large wardrobe and free WIFI.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  495 reviews

TripAdvisor Rating  3.5/5  657 reviews

Not what we expected

Customer review rating 2.5/5

Laurie Families - Confirmed reviews ALL

Staff member was not friendly plus the area of the hotel is terrible. Rooms were ok, but small and not as the photos shown on the website. Will not come back here again.

OK stay. Comfortable. Friendly staff

Customer review rating 3.5/5

Anthony Families - Confirmed reviews ALL

Check in check out was prompt. No issues in general but then again we weren't asking for much. About 12 km from city centre. Perfect if you're driving

Good location, good parking, needs better air con

Customer review rating 3.5/5

Rachel Families - Confirmed reviews ALL

We stayed here for one night, as part of a long European road trip. We specifically booked this hotel, as it had a pool, a welcome sight on a long trip. The room itself was what we expected. However, on the night time, we really struggled to sleep, as the air con did not cool down the room enough. We opened the window but at 2:30am, there were drunken men shouting and pushing each other in the pool, repeatedly. So our choice was to be too hot but quiet, or cool down but be kept awake by the noise. I went down to reception and was given a fan and the man on the desk dealt with the unruly guests. He did an excellent job. We made use of room service for dinner and went down to the restaurant for breakfast, both dining experiences were good. The staff were lovely, a credit to the hotel. Our only issue really was the room temperature but that's a big deal when 4 of you really need to sleep!

Dirty room and old/worn facilities

Customer review rating 2.0/5

Martin Families - Confirmed reviews ALL

The room was not clean and the facilities in the room seems old and worn. The extra bed was not very good. Breakfast was good and pool was ok, but needed some more chairs.

Good stay and breakfast

Customer review rating 4.5/5

Lili Business - Confirmed reviews ALL

Confortable bed, good breakfast.

Dear Mrs Eliane R., We very much appreciate your comments regarding your stay at the NOVOTEL MARSEILLE EST PORTE D'AUBAGNE. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel PADILLA Duty Manager

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Other web-users rate our hotel

  • 98 reviews 8/10 Location
  • 355 reviews 3.5/10 Room
  • 466 reviews 8.6/10 Service
  • 8 reviews 1.6/10 WiFi
  • 168 reviews 4.3/10 Comfort
  • 168 reviews 2.7/10 Vibe
  • 149 reviews 3.1/10 Cleanliness
  • 140 reviews 7.4/10 Breakfast

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