Novotel Marseille Est Porte d'Aubagne 4 stars

Customer review rating (ALL Rating) 3.6/5 490 reviews

Best price
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Novotel Marseille Est Porte d'Aubagne - Image 1
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Novotel Marseille Est Porte d'Aubagne - Image 4
184 Avenue de St Menet, 13011 MARSEILLE, France

Description

Hotel extras

  • Easy access to La Valentine, Aubagne, Gémenos - A50, Exit 5

  • Large car park, outdoor, secure, free

  • 9 fully-equipped meeting rooms for 2 to 180 people

  • Restaurant with pool-side terrace

  • Outdoor swimming pool - Pétanque court - Pinball machine - Foosball

Our accommodation(s)

Hotel location

Novotel Marseille Est Porte d'Aubagne

184 Avenue de St Menet
13011 MARSEILLE
France

GPS:43.287101, 5.510384

Telephone
Fax +33 4 91 27 06 74

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVOTEL CAFE

Discover the restaurant at Novotel Marseille Est Porte d Aubagne: homemade dishes inspired by local cuisine. An idyllic setting with a poolside terrace, ideal for a relaxing and indulgent meal. Enjoy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  490 reviews

TripAdvisor Rating  3.5/5  694 reviews

Disappointing manager

TripAdvisor rating 1.0/5

alia q TripAdvisor review

Dear Gregor I am extremely disappointed with the service that I received in one of the hotels that you are in charge off. The initial incident was not as bad as what happened after. Overall this is not something you expect from such a big and popular establishment like Novotel!!! On the first day of going to the breakfast buffet we saw there were just scrambled eggs (we had no issue with this at all, if this was the only egg product) however we asked the staff and were told we can tell the chef how we would like our eggs and they would make it for us. When asked for two fried eggs, they brought the eggs with the white part completely uncooked. We asked if they could just flip it over and cook it and the staff seemed annoyed and took the eggs away. 10minutes later we got nothing, when we went to enquire the manager apologised, went and spoke to the staff who later came back with 2 burnt eggs and throws them on the table. We were very upset with this service however we did not say anything. The manager then came to our table to ask how was our breakfast, upon telling him, we had a discussion, he apologised and offered a refund for 2 peoples breakfast for one day. When leaving I asked about the refund and he told me booking.com would process this. Upon return I have enquired about the refund and Novotel have fabricated a story and stated they made us eggs three different times after knowing that was not in their service (which is not true) and we were not happy all three times. I am extremely disappointed that you have appointed a manager that not only, does not uphold their promise to a customer but also lies about the story. Extremely shocked to have seen such service from a big chain hotel such as Novotel. The refund is an extremely small price, however it is the principle of what was promised to a customer, should be delivered. I hope to hear a direct response from you to see what will be done about this.

Extremely friendly - Almost feels like home

Customer review rating 4.5/5

Joel Business - Confirmed reviews ALL

As soon as I stepped in, I felt at home. The reception was crucial and even beyond what is expected. Equally, the restaurant staff was very cordial. It is located very close to the Motorway. The only negative part is that the hotel is a little dated but well cared for.

Thank you for your wonderful feedback! We are thrilled to hear that you felt at home during your stay and appreciated the warmth and friendliness of our staff. It's great to know that our convenient location near the motorway was also a plus for you. We acknowledge your comments about the hotel's dated appearance, and we are continuously working on improvements to enhance our guests' experience. Your kind words motivate us to keep providing exceptional service. We hope to welcome you back soon for another enjoyable stay! Best regards, The Novotel Marseille Est Team

well organice it

Customer review rating 5.0/5

Rafael Families - Confirmed reviews ALL

the hotel has different environments and also good space in the rooms, good food in the restaurant and a very good swimming pool

Nous vous remercions chaleureusement pour votre retour positif. Nous sommes ravis que vous ayez apprécié les différents environnements de notre hôtel ainsi que l’espace dans nos chambres. Il est également agréable de savoir que vous avez trouvé la nourriture de notre restaurant à votre goût et que vous avez pu profiter de notre piscine. Votre satisfaction est notre plus grande récompense, et nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. Bien cordialement

Perfect hotel for families

Customer review rating 4.0/5

Giovanni Families - Confirmed reviews ALL

Following a terrible experience at another (non-Accor) hotel in Aix-en-Provence, we felt immensely relieved upon arriving at Novotel Marseilles Est Porte d’Aubagne. The staff warmly welcomed us and went above and beyond by accommodating us with an early check-in due to our sick daughter. The room suited our family of four perfectly. During our stay, we enjoyed the proximity to both Marseilles and Cassis, which were within easy driving distance. The hotel’s pool and breakfast were also highlights of our visit. While our stay was nearly perfect, a rude encounter with the receptionist at check-out marred the overall experience, preventing us from giving it a perfect score.

Nous vous remercions d’avoir pris le temps de partager votre expérience détaillée avec nous. Nous sommes ravis de lire que notre hôtel a su répondre à vos attentes après une expérience difficile ailleurs et que vous avez trouvé en notre équipe un accueil chaleureux, notamment lors de l'enregistrement anticipé. Nous sommes heureux que votre chambre ait convenu à votre famille de quatre personnes et que vous ayez apprécié la proximité de Marseille et de Cassis, ainsi que notre piscine et notre petit-déjeuner. Nous regrettons cependant d'apprendre que votre départ n’a pas été à la hauteur de vos attentes. Nous vous présentons nos excuses pour cette rencontre désagréable avec le réceptionniste. Soyez assuré que nous prenons vos commentaires très au sérieux et que nous allons travailler sur ce point pour améliorer notre service. Nous espérons avoir l'opportunité de vous accueillir à nouveau pour vous offrir une expérience pleinement satisfaisante. Bien cordialement

Good Stay

Customer review rating 5.0/5

Abid Families - Confirmed reviews ALL

The check in was so quickly. The room is confortable and quiet. The kid enjoyed the pool and all other activities. Ms Dalila was very professional and flexible. Thanks a lo 👍🏻

Thank you very much for your kind feedback. We are delighted to hear that your check-in process was quick, and that you found the room comfortable and quiet. It's wonderful to know that the kids enjoyed the pool and other activities as well. We truly appreciate your recognition of Ms. Dalila's professionalism and flexibility. I will personally make sure she receives your compliments. Thank you once again, and we look forward to welcoming you back soon. Best regards

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Other web-users rate our hotel

  • 91 reviews 8.6/10 Location
  • 340 reviews 4/10 Room
  • 404 reviews 9/10 Service
  • 167 reviews 1.8/10 Vibe
  • 149 reviews 5.5/10 Comfort
  • 145 reviews 3.3/10 Cleanliness
  • 118 reviews 7.2/10 Breakfast
  • 83 reviews 3.2/10 Amenities

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