hotelF1 Metz Actipôle Hotel

Customer review rating 2.9/5 703 reviews

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Room 1

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hotelF1 Metz Actipôle
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+ 1 Services

Hotel extras

  • Secure enclosed parking lot

  • Close to major roads

  • Shopping mall nearby

  • Microwave available

  • Health protocol in place (disinfection, hydro-alcoholic gel, etc.)

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI access available in public areas and in some rooms
  • Private outdoor parking
  • Reduced mobility rooms
  • Pets allowed Paying
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
Catering
  • Breakfast Paying

Hotel location

hotelF1 Metz Actipôle

13 Rue des Selliers
57000 metz
france

Tel: +33891705314

Fax: (+33)387750076

Check-in from 14h00

Check out up to 12h00

  • By plane

    METZ NANCY LORRAINE At 20km / 12 miles

  • By train

    GARE METZ VILLE At 5km / 3 miles

GPS :49.115751, 6.250855

Our accommodation(s)

TRIO room for a maximum of three people. Ideal for families, couples or friends.

  • Max. number of persons: 3

Our guest reviews for
hotelF1 Metz Actipôle

100% genuine reviews from our guests

Find out more

ALL Rating 2.9/5

703 reviews

Estancia agradable+

Customer review rating 3.5/5

Tomas Couples - 20/07/2021 Confirmed reviews ALL

+++++++++++

Dear ANETA J., We very much appreciate your comments regarding your stay at the hotelF1 Metz Actipôle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, F1 METZ ACTIPOLE

Comfortable bed

Customer review rating 4.5/5

Andrea M. Couples - 16/11/2020 Confirmed reviews ALL

Overnight only

Dear ANDREA M., We very much appreciate your comments regarding your stay at the hotelF1 Metz Actipôle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, F1 METZ ACTIPOLE

Denial of service based on discrimination

Customer review rating 0.5/5

Mr Solo - 06/11/2020 Confirmed reviews ALL

The staff cancelled my booking and called the police under false pretenses and committed parjury in order to have me arrested.

Worse than expected

Customer review rating 1.5/5

Anonymous Families - 14/07/2020 Confirmed reviews ALL

Missing blankets, many small things degraded... cheap ok, but there is a minimumto maintain

Dirty linens

Customer review rating 0.5/5

Anonymous Business - 09/11/2019 Confirmed reviews ALL

Dirty unchanged linens and bad condition of the room

Dissapointing

Customer review rating 2.0/5

Mr J. Solo - 17/09/2019 Confirmed reviews ALL

I decided to pre book the breakfast as I had a long road to do ahead of me. According to every sign in the hotel when arriving sunday night, the breakfast is served every day from 6.30 in the morning...apart from bank holidays and week ends. It is a Monday morning, and NOT a bank holiday so I woke up early and went down to the reception at 6.25. I waited for about 15 min, nobody....came back at 7, still no one, for the guy eventually to turn up at 7.30 and seat behind his desk without getting any of the breakfast ready... I think this is an appalling service and regretted paying for the breakfast in advance.

A dramatic drop in standards.

Customer review rating 1.0/5

Anonymous Couples - 05/09/2019 Confirmed reviews ALL

Dilapidated beds, torn bed cover, dirty walls, not a single utilisable toilet at level 1 (either extremely dirty, or out of order; the self-cleaning system doesn't seem to work anymore; had to use toilets at level 3, which were only marginally better). Very poor choice for breakfast (once again a deterioration of standards).

Worst f1 ever

Customer review rating 1.5/5

Annnicky Families - 22/08/2019 Confirmed reviews ALL

Smelly from outside hotel. Smelly inside room. No window lock so couldn't keep it open. Dirty sink. Top bunk sheets hadn't been changed and were dirty. Very disappointed.

Dear ANNE P., Thank you for taking the time to tell us about your experience at the hotelF1 Metz Actipôle. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Hotel F1. Please do not hesitate to contact me during your next visit. Sincerely,

So bad we left and stayed elsewhere, unclean, unsafe,

Customer review rating 0.5/5

Mark Families - 12/08/2019 Confirmed reviews ALL

Worst hotel experience ever, I had 2 rooms both were unclean, there was stuff smeared on the walls, a dead fly stuck to the wall, room was filthy, mattress stained and unclean, so bad we left and stayed at an ibis.

Dear MARK L., Thank you for taking the time to tell us about your experience at the hotelF1 Metz Actipôle. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Hotel F1. Please do not hesitate to contact me during your next visit. Sincerely,

unhelpful

Customer review rating 1.5/5

Mr. J. Solo - 28/07/2019 Confirmed reviews ALL

Stayed with two dogs during the heatwave. Very little was done to assist guests in rooms without AC. More doors and windows could have been opened, etc. Staff didn't speak English but insisted on policy about payments for dogs that were not visible on the webpage at the time of booking.

Dear OLA J., Thank you for taking the time to tell us about your experience at the hotelF1 Metz Actipôle. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Hotel F1. Please do not hesitate to contact me during your next visit. Sincerely,

Very unclean

Customer review rating 2.0/5

Lianne Couples - 21/07/2019 Confirmed reviews ALL

The room was anything but clean. Dead flies, stains on the walls, hairs around the sink, dirty mattress and it smelled horrible. The toilets were disgusting and seemed not have been cleaned for days. Same for the showers. We will never come back here. The guy at the desk was the only positive thing: he was very nice and helpful.

Very bad experience...

Customer review rating 0.5/5

N P. Solo - 10/07/2019 Confirmed reviews ALL

Really I didn’t expect all that very poor customer service. Unprofessional, dishonest and thieves on top of everything!!!

Basic hotel but worth the money

Customer review rating 4.0/5

Aggie U. Families - 01/06/2019 Confirmed reviews ALL

Stayed twice in a week. Quick check in, very nice staff

A tired out of date hotel

Customer review rating 1.5/5

Half Y. F. Solo - 29/04/2019 Confirmed reviews ALL

A tired, sad hotel on it's last legs. No facilities in the room. Tiny "pods" for toilet's and showers. Staff surprisingly upbeat and helpful. Being demolished next year and rebuilt. Overdue. The party of school children that started leaving before 5AM woke me. Not noisy, just poor sound insulation. Cold. Had to use the duvet from the bunk bed to keep warm. Nightingale sings in the bushes behind the hotel.

Dear DAVID C., Thank you for taking the time to tell us about your experience at the hotelF1 Metz Actipôle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel F1, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Basic is great, just make it work!

Customer review rating 2.0/5

Anonymous Solo - 28/03/2019 Confirmed reviews ALL

Door security latch broken. First shower didn’t have any hot water supply. Toilets have no washing facilities - meaning guests then walk around with dirty hands. This is disgusting. No soap provided in room - also disgusting. I want a basic hotel, but this should not compromise BASIC hygiene.

Dear JAMES C., Thank you for taking the time to tell us about your experience at the hotelF1 Metz Actipôle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel F1, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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