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ibis Frankfurt Airport Hotel 2 stars

Customer review rating 4.4/5 2,899 reviews

ALLSAFE approved hotel

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ibis Frankfurt Airport
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+ 8 Services

Hotel extras

  • Shuttle transfer to/from Frankfurt International Airport

  • WiFi throughout the hotel

  • 24 hours reception desk as well as drinks and snacks

  • Optimal connections to the motorway

  • Park, Sleep & Fly

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • FRANKFURT RHEIN MAIN
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Shoe shine machine
  • Porter
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Hot meals
Leisure and activities
  • Clay tennis court (nearby)
  • Other sports activities
Business services
  • Self service business centre
  • Copy/print service available Paying

Hotel location

ibis Frankfurt Airport

Langer Kornweg 9a-11
65451 kelsterbach
germany

Tel: +4961079870

Fax: (+49)6107/987444

Check-in from 15h00

Check out up to 12h00

  • APT SHUTTLE :  APT SHUTTLE HOTEL

  • By plane

    FRANKFURT RHEIN MAIN At 4km / 2.5 miles - Shuttle free

  • By plane

    HAHN AIRPORT At 130km / 80.79 miles

  • By car

    FRA At 1.5km / 0.93 miles

  • By train

    BAHNHOF FRA AIRPORT At 4km / 2.49 miles

  • By train

    FRANKFURT MAIN HBF At 20km / 12.43 miles

GPS :50.054702, 8.519187

Our accommodation(s)

Look forward to an unrivalled level of sleeping comfort. All 132 rooms are soundproofed, air conditioned and feature extra-comfortable Sweet Bed by ibis high-tech beds. With free WIFI, desk and TV with a wide range of Sky channels.

Standard Room with Twin Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
ibis Frankfurt Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,899 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,367 reviews

Fail to advise the room will be clean every other day

Customer review rating 0.5/5

Jorge P. Solo - 15/07/2021 Confirmed reviews ALL

Nobody told me that this hotel does not clean the rooms everyday. I learned on the 2nd day when I return to the hotel at 2:00pm and I asked why my room is not clean and at that moment they told me that is being done every other day. Also, only when I was checking out they mentioned to me that there is a charge for taking me to the airport, which they need to advise customers at front!

Dear JORGE P., Thank you for taking the time to tell us about your experience at the ibis Frankfurt Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At the moment our transfer consists of several taxi vehicles in order to offer our guests the best possible and safe transfer in this difficult pandemic time. We wanted to refrain from driving with many guests in the shuttle bus. The shuttlebus fee is only 3 Euro and you have to pay the amount at our front desk and not to the driver directly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Ganczorz General Manager ibis Hotel Frankfurt Airport

Practical, rightly priced and helpful staff

Customer review rating 4.0/5

Max63 Solo - 29/06/2021 Confirmed reviews ALL

Good location for the airport, practical and comfortable room. Clean. Staff very helpful. I recommend it to all travellers who are in a hurry.

well located, trip to air port perfect

Customer review rating 5.0/5

Johnney A. M. Families - 28/06/2021 Confirmed reviews ALL

always a pleasure to stay with you before going.

Perfect first stay after switching to Accor

Customer review rating 5.0/5

Tommi Solo - 04/06/2021 Confirmed reviews ALL

The hotel has gone above and beyond to stay functional and provide a great service even during the pandemic. Some instructions weren’t perfectly clear, like shuttle says to notify 2 days in advance but turned out to be “just call when you arrive”. Otherwise a great stay and loved the colored egg breakfast.

clean room , nearby have big supermarket

Customer review rating 4.0/5

Hans.k Solo - 09/04/2021 Confirmed reviews ALL

staff : kindly staff room : normal ibis room type and clean nearby have LIDL big super market but website dosen't update airport shuttle service i was waiting long time in the frankfurt airport shuttle terminal and i call there and they send a car pick up me you must to update latest airport shuttle service information

Loved it all!

Customer review rating 5.0/5

Juergen S. Business - 30/03/2021 Confirmed reviews ALL

Great greeting. Friendly. Clean place. Great location near the airport.

Well located.

Customer review rating 3.5/5

Zia Business - 27/03/2021 Confirmed reviews ALL

It was satisfactory. It was close to the Airport and I had easy access to what I needed.

Helpful staff

Customer review rating 5.0/5

Familie G. Business - 18/03/2021 Confirmed reviews ALL

Everything was clean and comfortable. The front-desk manager was accommodating with our dinner requirements and printing needs.

Excellent stay

Customer review rating 4.5/5

George Business - 16/03/2021 Confirmed reviews ALL

I caught bus 82 and got to the hotel. Very convenient from the airport. I don't recommend getting a taxi, because they will overcharge, for a short distance. The welcoming in the hotel is great. Room is good, with all amenities. You can order food from outside. Good for the airport.

Those, who are flexible have an advantage, especially these days.

Customer review rating 4.0/5

Alex Business - 01/02/2021 Confirmed reviews ALL

I had a booking at the Novotel already in place. I called Novotel, and they surprised me: one must book their free shuttle bus at least 2 days prior arrival. I called Ibis. They said it straightforward: free shuttle on arrival, and 3 euro for the shuttle back to the airport. I cancelled Novotel and booked Ibis right away. There are not that many guests these days in the airport hotels. What Ibis did: they hired a WV Touran and use it instead of the usual minivan. This was sufficient for me and saved me a return taxi trip. I'm not satisfied with the absence of breakfast in German Ibis hotels however. There are other Accor hotels that find the solution. Would be good if their experience shared among the group hotels. The best example Ibis Styles Bialystok in Poland. Be flexible guys, use your group experience- this is your advantage.

Dear Alex, Thank you very much for your wonderful feedback. We are delighted that your stay with us has been comfortable and rest assured that your comments will be shared with the whole team here and read with pride. We hope we can welcome you again in the near future and hope to deliver all services (Food & Beverage) as you are used to it from AccorHotels. Sincerely, Robert Ganczorz General Manager ibis Hotel Frankfurt Airport

Very helpful, especially with the shuttle bus, and helping set up the wifi with me.

Customer review rating 4.0/5

Mark C. Solo - 25/01/2021 Confirmed reviews ALL

Very helpful and accommodating..

Dear Mark, We very much appreciate your review regarding your recent stay at the ibis Frankfurt Airport. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Robert Ganczorz General Manager ibis Hotel Frankfurt Airport

Good stay!

Customer review rating 4.5/5

Mahmud Y. Business - 15/01/2021 Confirmed reviews ALL

Close to the Airport and slept well without any disturbances! Good stay!

Dear Mahmud, Thank you so much for your feedback. We were delighted to welcome you as our guest at ibis Frankfurt Airport. And will be happy to welcome you back very soon. Sincerely, Robert Ganczorz General Manager ibis Hotel Frankfurt Airport

All good apart from the heat in the room

Customer review rating 3.5/5

All O. A. F. T. R. T. Business - 14/01/2021 Confirmed reviews ALL

Everything went well, apart from the heat in the room. Even switching off the AC and opening the window did not help. However, apart from the all ok...

Dear David, Thank you so much for taking the time to tell us about your recent stay at our ibis Frankfurt Airport. We are sorry to read, that your overall experience, particular the air conditioning, wasn´t like as you are used to it from AccorHotels. As we have winter time, the ac is set to heating and is not cooling down. Owed to the hotel construction we have also rooms that seems to be cooler than other. Please do not hesitate to contact the front office team 24/7. They will be pleased to help you by changing the room. Thank you again for sharing your experience, and we hope we can exceed your expectations on your next stay. Sincerely, Robert Ganczorz General Manager ibis Hotel Frankfurt Airport

Good Night Sleep

Customer review rating 4.5/5

Brigitte Business - 01/12/2020 Confirmed reviews ALL

Friendly staff, nice room and surprisingly quiet night given the proximity to the airport. Only downside is the parking situation to check in.

A lot of pressure.

Customer review rating 2.5/5

Stephen P. Solo - 27/10/2020 Confirmed reviews ALL

Hard to find in dark, got lost, was asked for proof of CoVid clearance, didn't have and was not made aware of it on booking app which I check before arriving, only mentions wearing of masks in public area. I showed this to your staff member and he let me stay after trying to prove me wrong. Didn't have breakfast or drink but was charged for same.

Traveling in COVID-19 times

Customer review rating 4.0/5

Tomasz Business - 15/10/2020 Confirmed reviews ALL

It's difficult to describe my perception of this stay. The hotel staff was awesome doing everything they could to make sure you have a comfortable stay during this hard time. The room was clean (although no disinfection markings were present) while the breakfast was quite OK. Apart from depressing atmosphere caused by lack of other guests my stay at Ibis Frankfurt airport was fine.

Dear Tomasz, We would like to thank you very much for your comments but also for your useful remarks about our breakfast. Your feedback is very much appreciated and we can assure you that we use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again. With best regards, Robert Ganczorz General Manager ibis Hotel Frankfurt Airport

Perfect when you are flying

TripAdvisor rating 4.0/5

boboindiapepe Friends getaway - 18/01/2020 TripAdvisor review

The Ibis Frankfurt is situated some 15 minutes by bus from the airport. Easy to find the busstop. Hotel is clean and good sized rooms. Restaurant with limited choise but good food at very reasonable proces. Good breakfast. Pitty you have to pay 3 euro for the same bus back to the airport.

Easy and comfortable transit

TripAdvisor rating 4.0/5

AmnahO2 Couples - 06/01/2020 TripAdvisor review

Comfortable hotel with shuttle to airport. Free from airport and 3 euros to the airport. Very convenient for a short stay or transit at Frankfurt airport. Lidl supermarket is just across the road. Very convenient.

Very convenient Hotel close to the Airport

TripAdvisor rating 4.0/5

ajrlibra Family - 18/11/2019 TripAdvisor review

This is a good hotel when on the budget for an overnight stay when flying in and out of Frankfurt. The staff is super friendly and the rooms got all the basics, nothing luxury, just the basics for a one night stay. We got welcoming drinks which we liked a lot and check in and out was very fast and smooth. The only issue was the shuttle bus the next morning did not show up so we were standing in the street in 0 degrees weather for over half hour. People started to get extremely upset until the girl from the lobby called taxis for us and the Ibis paid for this service. It was definitely a big issue specially for the passengers trying to catch an early flight because they delay was big. Very lack of coordination between the Ibis and the shuttle service they offer... even though they made an effort to fix it...

Not up to usual standard.

TripAdvisor rating 2.0/5

Jim D Couples - 03/11/2019 TripAdvisor review

Not enough help? Elevator call button did not work, broken window handle in breakfast area, coffee machine needed attention, waffle dispenser was clogged and the Nutella dispenser was empty. That is a LOT of problems for an Ibis!

Dear Jim D, Thank you very much for sharing your personal experience with us and the TripAdvisor Community. We are sorry to read, that your overall experience, wasn´t like as you are used to it from AccorHotels. We would have loved to have the opportunity to solve the mentioned problems immediately. At ibis we have the 15 minutes service guarantee - Within 15 minutes we solve every problem we are responsible for. And if that fails, we invite you for the complained service. Please do not hesitate to adress your request directly to the staff, they are there for you 24/7. We hope you will give us the opportunity to better serve you with attention to detail in the future. Kind regards Robert Ganczorz General Manager

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