ibis Marrakech Centre Gare 3 stars

Customer review rating (ALL Rating) 3.8/5 383 reviews

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ibis Marrakech Centre Gare - Image 1
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Avenue HASSAN II, Place de la Gare, 40000 MARRAKECH, Morocco

Description

Hotel extras

  • City center location

  • 2 minutes from the train station

  • Buffet breakfast

  • Free WIFI

  • Restaurant & Bar

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin -2 Single Beds

Photo out of - Standard Twin -2 Single Beds

The warm, practical and smart ibis room has everything you need: two single beds, a desk, a TV with the major channels and a functional bathroom.

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Single bed(s) x2

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 17 m² / 182 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Equipped with the new "Sweet Bed by Ibis" bedding, the Ibis Room, warm and convenient, has everything to seduce you: a double bed, desk, Internet, television with the most popular channels and a bathroom.

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Double bed(s) x1

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Equipped with the new "Sweet Bed by Ibis" bedding, the Ibis Room, warm and convenient, has everything to seduce you: two single beds, office, Internet, television with the largest channels and a bathroom.

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Single bed(s) x2

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Marrakech Centre Gare

Avenue HASSAN II, Place de la Gare
40000 MARRAKECH
Morocco

GPS:31.62975, -8.018305

Telephone
Fax +212 5244-35936

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar

In hotel

Hotel informations

  • 109 rooms
  • 3 floors

Languages spoken at the hotel

  • Arabic
  • English
  • French

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Family

Services for children

  • Green area

Well-being

Swimming Pool

  • Outside
  • On site
  • On site
  • Outdoor parking
  • Private
  • 16 parking spaces
  • Parking opened 24/7

IBIS KITCHEN

Non contractual photo

  • Air conditioning
  • Terrace
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Other

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

Fresh, simple and delicious cuisine with salads you create yourself selecting from a huge range of ingredients and dressings. Spicy, sun-drenched specialties from Morocco for you to enjoy as well.

The Bar: a friendly place to get together at any time of day.

At ibis, breakfast is a special moment where time stands still so guests can enjoy the cozy setting and good vibes at their leisure. Locals can also have breakfast here, which adds an air of authenticity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  383 reviews

Customer review rating 0.5/5

Usman A. Friends - Confirmed reviews ALL

Dear Mr. Usman A., Thank you for taking the time to share your feedback. We are very sorry to read about your concerns. We take allegations of this nature very seriously. However, after reviewing your reservation in our system, we were unable to identify any additional payment apart from the room charge and the mandatory city tax. Could you please clarify what payment you are referring to, when it was made, and under what circumstances? This information will help us investigate the matter thoroughly. You are welcome to contact us directly by email at H2…, and our team will be happy to assist you and investigate your concerns in detail. We look forward to hearing from you. Kind regards,

Customer review rating 3.5/5

Kieran B. Business - Confirmed reviews ALL

Dear Mr. B., Thank you for taking the time to share your feedback following your stay at ibis Marrakech Centre Gare. We are delighted to know that you appreciated our convenient location next to the railway station, as well as the quality of the welcome and service provided by our team. It is also encouraging to learn that your overall stay was pleasant and met your expectations. At the same time, we have noted your comments regarding cleanliness and have shared them with the relevant team to ensure continuous improvement in this area. Guest feedback is invaluable in helping us enhance our services and guest experience. We sincerely appreciate your loyalty as an ALL Accor Classic member and hope to have the pleasure of welcoming you back during your next visit to Marrakech. Kind regards,

Customer review rating 0.5/5

Baijie S. Friends - Confirmed reviews ALL

Dear Mr. Baijie S., Thank you for taking the time to share your feedback regarding your recent stay at ibis Marrakech Centre Gare. We sincerely apologize for the very disappointing experience you encountered during your check-in. What you described does not reflect the level of service and hospitality we strive to provide to our guests. We fully understand how frustrating and exhausting it must have been to wait for such a long time late at night after your arrival. Please accept our deepest apologies for the inconvenience caused by the reservation handling issue as well as for the attitude and lack of professionalism you experienced at the reception desk. Your comments have been taken very seriously and will be reviewed internally with the concerned team and management in order to prevent such situations from happening again. We truly regret that this experience affected your impression of our hotel and the ibis brand overall. Guest satisfaction remains our priority, and feedback such as yours is extremely important in helping us improve both our service quality and communication standards. Thank you once again for bringing this matter to our attention. Kind regards,

Customer review rating 1.5/5

Youssef R. Solo - Confirmed reviews ALL

Dear Mr. Youssef R., Thank you for taking the time to share your feedback regarding your recent stay at ibis Marrakech Centre Gare. We are truly sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the difficulty in reaching the hotel by phone, the issue with the shower, and the noise disturbance during the night. This is certainly not the level of comfort and service we aim to provide to our guests. We also regret the confusion regarding your payment and reservation details. We completely understand your concern, and we kindly invite you to contact us directly with any billing confirmation from your bank so we can verify the situation promptly and ensure that no double payment has occurred. Your comments regarding the reception experience and overall service have been shared with the concerned teams to help us improve both our communication and guest assistance. We truly value your feedback, as it helps us identify areas where we need to do better. We hope to have the opportunity to regain your trust and provide you with a much more pleasant experience in the future. Best regards, Hotel Management

Customer review rating 0.5/5

Soufiane D. Families - Confirmed reviews ALL

Bonjour M. D., Merci d’avoir pris le temps de partager votre retour détaillé. Nous sommes sincèrement désolés d’apprendre que votre séjour n’a pas répondu à vos attentes. Les problèmes que vous mentionnez concernant l’état de la chambre, notamment la literie vieillissante, le dysfonctionnement de la douche, la qualité de l’air ainsi que la propreté, ne correspondent pas aux standards de qualité que nous nous efforçons de maintenir. Soyez assuré que vos remarques ont été transmises aux équipes concernées afin qu’un contrôle complet de la chambre et des installations soit effectué, et que les actions correctives nécessaires soient mises en place. Nous regrettons également votre insatisfaction concernant le petit déjeuner, le wifi et la reconnaissance de votre statut de fidélité. Votre retour est pris très au sérieux et nous aidera à améliorer nos services. Nous vous présentons nos excuses pour l’ensemble des désagréments rencontrés et espérons avoir l’opportunité de regagner votre confiance lors d’un prochain séjour. Cordialement

Dear Mr. Usman A., Thank you for taking the time to share your feedback. We are very sorry to read about your concerns. We take allegations of this nature very seriously. However, after reviewing your reservation in our system, we were unable to identify any additional payment apart from the room charge and the mandatory city tax. Could you please clarify what payment you are referring to, when it was made, and under what circumstances? This information will help us investigate the matter thoroughly. You are welcome to contact us directly by email at H2…, and our team will be happy to assist you and investigate your concerns in detail. We look forward to hearing from you. Kind regards,

Customer review rating 3.5/5

Kieran B. Business - Confirmed reviews ALL

Lovely one night stay - everything was fine

Dear Mr. B., Thank you for taking the time to share your feedback following your stay at ibis Marrakech Centre Gare. We are delighted to know that you appreciated our convenient location next to the railway station, as well as the quality of the welcome and service provided by our team. It is also encouraging to learn that your overall stay was pleasant and met your expectations. At the same time, we have noted your comments regarding cleanliness and have shared them with the relevant team to ensure continuous improvement in this area. Guest feedback is invaluable in helping us enhance our services and guest experience. We sincerely appreciate your loyalty as an ALL Accor Classic member and hope to have the pleasure of welcoming you back during your next visit to Marrakech. Kind regards,

Customer review rating 0.5/5

Baijie S. Friends - Confirmed reviews ALL

The check-in experience was very poor, and the front desk staff had a terrible attitude. The negative emotions of the front desk staff were very obvious. We provided the order confirmation code and passports, but because the front desk staff entered the confirmation code incorrectly, they could not find my hotel reservation and refused to check us in. Later, it was my colleague who helped enter the correct hotel reservation code on your front desk computer, after which the front desk staff reluctantly and with a terrible attitude processed our check-in. The whole process took more than an hour, and we only got into our room after 1 a.m. Your management staff can review the video surveillance to verify this. I will not make any bookings at your Ibis hotels in any location in the future, and I will also inform the person in charge at Ctrip to conduct a necessary evaluation of your hotel to determine whether to delist or block it.

Dear Mr. Baijie S., Thank you for taking the time to share your feedback regarding your recent stay at ibis Marrakech Centre Gare. We sincerely apologize for the very disappointing experience you encountered during your check-in. What you described does not reflect the level of service and hospitality we strive to provide to our guests. We fully understand how frustrating and exhausting it must have been to wait for such a long time late at night after your arrival. Please accept our deepest apologies for the inconvenience caused by the reservation handling issue as well as for the attitude and lack of professionalism you experienced at the reception desk. Your comments have been taken very seriously and will be reviewed internally with the concerned team and management in order to prevent such situations from happening again. We truly regret that this experience affected your impression of our hotel and the ibis brand overall. Guest satisfaction remains our priority, and feedback such as yours is extremely important in helping us improve both our service quality and communication standards. Thank you once again for bringing this matter to our attention. Kind regards,

Customer review rating 1.5/5

Youssef R. Solo - Confirmed reviews ALL

Hotel not answering phone calls the day where i was coming, wanted to ask about the parking ,etc The shower causes a flood in the bathroom.

Dear Mr. Youssef R., Thank you for taking the time to share your feedback regarding your recent stay at ibis Marrakech Centre Gare. We are truly sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the difficulty in reaching the hotel by phone, the issue with the shower, and the noise disturbance during the night. This is certainly not the level of comfort and service we aim to provide to our guests. We also regret the confusion regarding your payment and reservation details. We completely understand your concern, and we kindly invite you to contact us directly with any billing confirmation from your bank so we can verify the situation promptly and ensure that no double payment has occurred. Your comments regarding the reception experience and overall service have been shared with the concerned teams to help us improve both our communication and guest assistance. We truly value your feedback, as it helps us identify areas where we need to do better. We hope to have the opportunity to regain your trust and provide you with a much more pleasant experience in the future. Best regards, Hotel Management

Customer review rating 0.5/5

Soufiane D. Families - Confirmed reviews ALL

Old - old bed.- water runing in shower. Bad air.

Bonjour M. D., Merci d’avoir pris le temps de partager votre retour détaillé. Nous sommes sincèrement désolés d’apprendre que votre séjour n’a pas répondu à vos attentes. Les problèmes que vous mentionnez concernant l’état de la chambre, notamment la literie vieillissante, le dysfonctionnement de la douche, la qualité de l’air ainsi que la propreté, ne correspondent pas aux standards de qualité que nous nous efforçons de maintenir. Soyez assuré que vos remarques ont été transmises aux équipes concernées afin qu’un contrôle complet de la chambre et des installations soit effectué, et que les actions correctives nécessaires soient mises en place. Nous regrettons également votre insatisfaction concernant le petit déjeuner, le wifi et la reconnaissance de votre statut de fidélité. Votre retour est pris très au sérieux et nous aidera à améliorer nos services. Nous vous présentons nos excuses pour l’ensemble des désagréments rencontrés et espérons avoir l’opportunité de regagner votre confiance lors d’un prochain séjour. Cordialement

Customer review rating 5.0/5

Jack K. Solo - Confirmed reviews ALL

I had a very late check-in around 2:00 am, but I was greeted with a warm welcome by an older gentleman whom I called Ozzy. He helped me to my room when my key wouldn’t work. The younger man who processed my payment was equally hospitable and complimentary. The breakfast was varied, with some really nice options. The staff were attentive and poured my first tea in Morocco. I believe first impressions really count when it comes to service. I would recommend a stay at Marrakech Centre Gare.

Bonjour Monsieur K., Merci d’avoir pris le temps de partager votre expérience suite à votre séjour à l’ibis Marrakech Centre Gare. Nous sommes ravis de lire que votre première impression a été positive et que notre équipe de réception, même lors de votre arrivée tardive, a su vous accueillir chaleureusement et vous assister efficacement. Votre mention de leur disponibilité, de leur aide avec votre chambre et de l’attention portée au petit-déjeuner nous touche particulièrement. Nous sommes également heureux que vous ayez apprécié la variété du petit-déjeuner, la qualité du service ainsi que le confort général de votre séjour. Votre retour sur l’emplacement et le rapport qualité/prix est également très apprécié. Votre recommandation et votre satisfaction globale sont une belle reconnaissance pour nos équipes, qui s’efforcent chaque jour d’offrir un service attentif et accueillant, à toute heure. Nous espérons avoir le plaisir de vous accueillir à nouveau lors d’un prochain séjour à Marrakech. Cordialement,

Customer review rating 5.0/5

Khaled H. Business - Confirmed reviews ALL

The staff was very helpful at the reception as well as at the restaurant. Location is 50 meters from the central train station. Rooms are clean.

Bonjour Monsieur H., Merci d’avoir partagé votre retour suite à votre séjour à l’ibis Marrakech Centre Gare. Nous sommes très heureux de lire que vous avez été satisfait de votre expérience, notamment l’accueil de notre équipe en réception et au restaurant, la propreté des chambres ainsi que la localisation idéale de l’hôtel à proximité de la gare. Votre appréciation concernant la simplicité de la réservation et la qualité du Wi-Fi est également appréciée. Votre satisfaction globale ainsi que votre recommandation sont une belle reconnaissance pour nos équipes, qui s’efforcent chaque jour de maintenir un bon niveau de service. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour à Marrakech. Cordialement,

Customer review rating 4.0/5

Luis R. M. M. Families - Confirmed reviews ALL

AGREABLE EY EFFICACE

Cher Monsieur M., Nous vous remercions sincèrement pour votre retour positif et pour le temps que vous avez consacré à partager votre expérience. Nous sommes ravis d’apprendre que vous avez passé un séjour agréable et efficace, et que vous avez particulièrement apprécié la qualité du service de nos équipes, notamment durant la période de Ramadan. Votre satisfaction concernant le rapport qualité/prix, la reconnaissance ALL ainsi que la qualité générale de votre séjour nous fait très plaisir. Nous prenons également bonne note de vos remarques concernant la propreté ainsi que l’environnement aux abords de la gare. Celles-ci ont été transmises aux services concernés afin d’améliorer encore le confort de nos clients. Nous vous remercions pour votre fidélité et espérons avoir le plaisir de vous accueillir de nouveau très prochainement. Veuillez agréer, Cher Monsieur, l’expression de nos salutations distinguées.

Customer review rating 1.5/5

Sara M. Solo - Confirmed reviews ALL

While the staff was very helpful, the rooms and hallways were extremely dirty and not well maintained, the rooms smell funny and you could see traces of odd substances on the floor and walls, will never come back

Chère Madame M., Nous vous remercions d’avoir pris le temps de partager votre retour. Nous sommes désolés d’apprendre que votre expérience n’a pas été satisfaisante et que l’état de la chambre ainsi que des espaces communs n’a pas répondu à vos attentes. Vos remarques concernant la propreté et l’entretien de l’établissement ont été prises très au sérieux et transmises aux services concernés afin d’être immédiatement examinées. Nous sommes toutefois heureux de savoir que vous avez apprécié la disponibilité et l’amabilité de notre équipe. Nous vous remercions pour votre retour, qui nous aide à améliorer continuellement la qualité de nos services. Veuillez agréer, Chère Madame, l’expression de nos salutations distinguées.

Customer review rating 1.5/5

Greig A. Families - Confirmed reviews ALL

A toilet stained with faeces, blood on curtain(second trip I've found blood in my room at this hotel). Long dark hair on bed sheets. Room was changed but first impressions and service are extremely important. The manager assured me previously that this wouldn't happen again.

Dear Greig a., Thank you for bringing your concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your recent stay. Your feedback is valuable, and we aim to provide a better experience for our guests in the future. Goodbye, ibis Marrakech Centre Gare

Customer review rating 4.5/5

Imtiaz P. Solo - Confirmed reviews ALL

Fuss free Check-In at Reception, room clean as expected and breakfast at this particular Ibis is the best, do much variety. Always enjoy my stay here.

Dear Imtiaz P., Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you enjoyed the seamless check-in process, the cleanliness of your room, and the variety offered at breakfast. Your continued patronage is greatly appreciated. Best regards, ibis Marrakech Centre Gare

Customer review rating 0.5/5

Amine E. M. Business - Confirmed reviews ALL

The employee at the front desk I had the worst experience ever plus the bathroom in my room was dirty; marks on the door and the wall Bad overall, will never go back

Dear Amine e. m., Thank you for sharing your feedback regarding your recent stay. I regret to learn about your experience with our front desk staff and the cleanliness issues in your room. Your comments are valued, and I assure you they will be reviewed with our team to enhance our service standards. Goodbye, ibis Marrakech Centre Gare

Customer review rating 5.0/5

Olivier D. Business - Confirmed reviews ALL

très bonne acceuil , meilleur que en 2024

Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Marrakech Centre Gare. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Customer review rating 5.0/5

Aicha R. Families - Confirmed reviews ALL

We really like it

Madame R., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Marrakech Centre Gare. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs

Customer review rating 5.0/5

Hajar Y. Business - Confirmed reviews ALL

Good

Madame Hajar, Nous vous remercions pour vos commentaires suite à votre séjour à ibis Marrakech Centre Gare. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs

Other web-users rate our hotel

  • 716 reviews 9.4/10 Location
  • 991 reviews 3.8/10 Room
  • 1,131 reviews 8.6/10 Service
  • 35 reviews 6/10 WiFi
  • 553 reviews 3.9/10 Cleanliness
  • 423 reviews 3.3/10 Comfort
  • 377 reviews 6.7/10 Breakfast
  • 253 reviews 4.5/10 Amenities

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