Dear Maria T. W., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, beautiful views, and excellent service. It is especially pleasing to know that you found our staff friendly and our food enjoyable. We truly appreciate your kind words and look forward to welcoming you again for another memorable stay. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Dexter R., Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience and enjoyed our food, friendly service, and location. Your thoughtful feedback is greatly appreciated, and we look forward to welcoming you again soon. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Mr. Singh, As mentioned by our General Manager in his earlier reply, thank you once again for taking the time to share your feedback with us. We regret that your stay did not fully meet your expectations and appreciate the opportunity to review your comments carefully with the team. Your feedback has been noted and shared with the relevant departments for further follow-up. Should your travels bring you back to Phuket in the future, we sincerely hope to have the opportunity to welcome you and your family again and provide you with a much better experience. We wish you and your family all the best. Kind Regards, Ryan Guest Experience Manager

Dear Barnedette M. J., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay and found your room comfortable and spacious, while also appreciating the beautiful garden view both during the day and at night. We are especially pleased that our shuttle service added convenience to your experience, particularly when travelling with luggage, and that you enjoyed the additional shuttle service to the mall. Your kind words mean a great deal to our team, and we are grateful for your appreciation of the facilities and services we provide. We look forward to welcoming you back for another memorable stay in the future. Warmest regards, Ryan Vijandre Guest Experience Supervisor

Dear Balbinder B., Thank you very much for sharing your kind feedback with us. We are delighted to hear that you enjoyed our beautiful location and, most importantly, that our staff contributed to making your stay an exceptional one. Your appreciation is truly encouraging to our entire team, and we will be pleased to share your kind words with them. We sincerely look forward to welcoming you back and providing you with another memorable stay. Warmest regards, Ryan Vijandre Guest Experience Supervisor

Dear Sandeep S., Thank you for taking the time to share your feedback. We are pleased to know that you had a comfortable stay with us. We sincerely apologize for the communication difficulties you experienced with our front desk team and for the inconvenience regarding the shuttle service. We understand how frustrating it can be when information is not communicated clearly, particularly concerning the pickup arrangements. We will review this with our team and work to improve both our communication and shuttle service procedures. We truly appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you again and provide you with a more seamless experience. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Paul V., Thank you very much for your wonderful and detailed review. We are absolutely delighted to hear that you enjoyed our location, beautiful views, and the quiet and peaceful atmosphere of the hotel. It is especially heartwarming to know that Molly, Gemma, Kath, and our breakfast and Pool Hut teams—Au, Few, Kwang, Gun, Judy, Tum, Idoo, and Four—made your stay so welcoming and enjoyable. We will be sure to share your kind words with them, as recognition such as yours is truly motivating for our team. We also greatly appreciate your constructive suggestion regarding our wine selection. As a hospitality professional and wine enthusiast, your recommendation is particularly valuable to us. We will certainly share your comments with our management and food & beverage teams for consideration. Thank you once again for your generous feedback and for choosing to stay with us. We sincerely hope to welcome you back to enjoy another fantastic and memorable stay in the future. Warm regards, Ryan Vijandre Guest Experience Supervisor

Dear Ketan G. G., Thank you for your kind review. We are delighted to hear that you enjoyed our superb location, comfortable accommodation, and cozy rooms with balconies. It is also wonderful to know that our staff made a positive impression through their courteous and attentive service. Your appreciation means a great deal to our team. We sincerely appreciate your support and look forward to welcoming you back for another enjoyable stay. Kind regards, Ryan Vijandre Guest Experience Supervisor

Dear Mohit V., Thank you very much for your kind feedback. We are delighted to know that you had a pleasant stay and were satisfied with our excellent service. Your appreciation means a great deal to our team. We look forward to welcoming you back again in the future. Kind regards, Ryan Vijandre Guest Experience Supervisor

Dear Ayman A. E., Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you and your family had a great experience from the moment you checked in. It is especially heartwarming to know that our team made you feel welcomed and at home throughout your stay. Your kind words are a wonderful encouragement to all our colleagues, and we truly appreciate you recognizing their warm and friendly hospitality. We are also pleased that you enjoyed our location. It was our pleasure to host you and your family, and we look forward to welcoming you back for another memorable stay. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Kelvin C., Thank you very much for your excellent feedback. We are delighted to hear that you found our reception and housekeeping teams, as well as the rest of our staff, helpful, accommodating, and friendly. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back for another wonderful stay. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Naufil N. K., Thank you for your kind review and for sharing your wonderful experience with us. We are delighted to hear that you enjoyed the beauty of our resort and found our team helpful and attentive. It is especially pleasing to know that you appreciated the fantastic views of Patong Beach from our pool area. Your encouraging comments mean a great deal to our team, and we are grateful for your appreciation. We look forward to welcoming you back for another memorable stay at our resort. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Anant B. S., Thank you for sharing your positive feedback with us. We are delighted to know that you enjoyed our convenient location, food offerings, and shuttle service. It is wonderful to hear that these aspects contributed to a comfortable and pleasant stay. Your kind words are sincerely appreciated and serve as a great encouragement to our team. We look forward to welcoming you back for another enjoyable experience in the future. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Harsh U. A., Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed our prime location in Patong Beach, the beautiful sea view from your room, and the variety of choices available at breakfast. We are especially pleased that you found the swimming pool area to be a highlight of your stay. Your kind words are a great encouragement to our entire team, and we truly appreciate your positive recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another memorable stay in the future. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Ursula R. G., Thank you for sharing your wonderful feedback following your stay with us. We are delighted to know that you enjoyed your room, our friendly service, and the wide selection offered at our buffet. We are also pleased that you appreciated our location, offering a peaceful setting while remaining within easy walking distance of the lively areas of Patong. Your special mention of our security colleague at the bottom of the hill is greatly appreciated. We will certainly share your kind words with him and the team, as such recognition means a great deal to our colleagues. Thank you once again for choosing Novotel Phuket Resort and for your kind recommendation. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Aloke K. A., Thank you for choosing to stay with us once again and for taking the time to share your valuable feedback. We are delighted to learn that you had another wonderful experience with us and that our services met your expectations throughout your stay. Your kind appreciation of Mrs. Katherine Guanco is particularly appreciated, and we will be pleased to convey your compliments to her. We are equally grateful for your constructive suggestion regarding our Indian cuisine offerings. We understand the importance of catering to the diverse preferences of our guests, and your feedback will be shared with our culinary team for careful consideration. It was truly our pleasure to host you for the second time. We sincerely appreciate your continued patronage and look forward to welcoming you back for another enjoyable and memorable stay. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Vikas B., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you enjoyed our location, sea view room, facilities, and the hospitality provided by our reception and bell desk teams. We are also glad that you found the shuttle service convenient, particularly given the walk from the entrance to the lobby. At the same time, we sincerely apologize for the shortcomings you experienced with the housekeeping service. We understand how important cleanliness and attention to detail are, and your comments have been noted and will be addressed with the relevant team to ensure our standards are consistently maintained. We are equally concerned to hear about your experience at the breakfast egg station. We strive to provide our guests with warm, welcoming, and attentive service at every touchpoint, particularly at breakfast. Your feedback regarding the interaction and attitude of our colleague will be shared with the Food & Beverage team for appropriate follow-up and improvement. We truly appreciate your balanced feedback and are grateful that, despite these areas for improvement, you had an overall pleasant stay and would recommend our hotel. Your comments are invaluable in helping us enhance both our facilities and service. We look forward to welcoming you again and providing you with an even more comfortable and enjoyable experience. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Judith A. T., Thank you very much for your kind and thoughtful feedback. We are delighted to hear that you had a wonderful stay and enjoyed our excellent location, pools, and facilities. It is especially pleasing to know that our team made a positive impression through their helpful and attentive service. We truly appreciate your generous comments and look forward to welcoming you back for another enjoyable stay in the future. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Alok G., Thank you for your valuable feedback. We are delighted that you enjoyed our lush greenery, beautiful sea views, and convenient location near Patong Beach. We also appreciate your suggestion regarding advance shuttle arrangements, particularly given the resort’s hillside location. We sincerely regret that you were unable to meet our General Manager during your stay. We understand the importance of personal engagement, especially for valued guests, and will take your feedback into consideration. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with an even better experience on your next visit. Kind regards, Ryan Vijandre Guest Experience Supervisor