Mercure Hotel Berlin Tempelhof 4 stars

Customer review rating (ALL Rating) 4.5/5 1,346 reviews

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Description

Hotel extras

  • Hotel rooms are 24 m² or larger

  • Floor with ten meeting rooms in different sizes

  • Very good public transport connections to the city center

  • Secure parking in the parking garage

  • Excellent breakfast

Our accommodation(s)

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Room 1

Hotel location

Mercure Hotel Berlin Tempelhof

Hermannstrasse 214-216, Eingang Rollbergstrasse
12049 BERLIN
Germany

GPS:52.478378, 13.426339

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RIX

Our Rix restaurant also serves up delicious regional specialties, international cuisine and selected wines. Rix is a great place to wind down after a hard day work or sightseeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,346 reviews

Customer review rating 5.0/5

Gina S. Solo - Confirmed reviews ALL

Customer review rating 4.0/5

Erik L. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Catherine H. Solo - Confirmed reviews ALL

Customer review rating 2.0/5

Moritz K. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Marinela C. I. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your detailed feedback with us and for describing your experience during your stay. We are pleased to hear that you appreciated the cleanliness of your room, the quality of the bedding, the comfort of the bed, and the convenient location of our hotel with its good access to public transport. At the same time, we sincerely regret that your overall experience did not meet your expectations. We would like to sincerely apologize for the inconvenience caused by the billing issue and the delay in correcting the amount. We understand that this caused unnecessary frustration during your stay and did not reflect the level of service you should expect from us. Regarding the breakfast situation, we would like to provide a clarification. You are absolutely right that the breakfast for your son was included in your booked Family Rate. This rate included breakfast for your child, and this should have been correctly recognized and handled by our team. We sincerely apologize for the confusion and, in particular, that this matter was not resolved in a discreet and professional manner while you were having breakfast. At the same time, we would like to clarify that this benefit was based on your booked rate and was independent of your ALL Accor Live Limitless membership status. The ALL Silver status itself does not include complimentary breakfast. Furthermore, family benefits and breakfast policies may vary between the different Accor brands. For example, Novotel has different family arrangements, under which children up to and including 15 years old may receive complimentary breakfast under certain conditions. At Mercure, children up to and including 12 years old receive complimentary breakfast. In your case, however, the breakfast for your son was included due to the Family Rate you had booked and not due to your ALL Silver status. We understand that your previous positive experiences at various Accor brands may have contributed to different expectations. It is therefore even more important that our team is fully familiar with the different brand policies, rate conditions, and ALL program benefits in order to provide accurate information and a seamless guest experience. We will use your feedback as an opportunity to further review these points with our team. We also regret the situation that occurred after your check-out. Naturally, we want our guests to feel welcome until the very end of their stay. The misunderstanding that occurred and the impression that you were no longer welcome do not reflect our standards of hospitality. We will discuss this matter internally with our team. We also take your comment regarding the credit card pre-authorization seriously. While this is a standard procedure, we acknowledge that we should have explained this process more transparently in advance. Thank you again for your honest feedback. Your comments help us continuously improve our procedures and service quality. We sincerely hope you will give us another opportunity in the future to regain your trust and provide you with the experience you expected from Mercure. Kind regards from the Mercure team

Other web-users rate our hotel

  • 640 reviews 9.1/10 Location
  • 975 reviews 8.1/10 Room
  • 751 reviews 8.2/10 Service
  • 39 reviews 7.7/10 WiFi
  • 571 reviews 8.1/10 Comfort
  • 465 reviews 8.8/10 Breakfast
  • 447 reviews 8.1/10 Cleanliness
  • 204 reviews 5.2/10 Vibe

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