Kia ora, Thank you for taking the time to share your feedback with us. We’re sincerely sorry that your family’s arrival experience was so frustrating. Having to wait over an hour for your room after the 3pm check-in time, followed by a further delay when your luggage was delivered to the incorrect room, is certainly not the smooth arrival we aim to provide. We also apologise for the poor Wi-Fi experience and appreciate your feedback regarding the TV channel selection. We understand how important reliable connectivity and in-room entertainment can be, particularly when travelling as a family, and your comments have been shared with the relevant teams. We’re pleased to hear that you found your room clean and that our team were lovely throughout your stay. However, we recognise that the issues on arrival and with the Wi-Fi significantly impacted your overall experience. Thank you again for your honest feedback. We hope to have the opportunity to provide you and your family with a much smoother and more enjoyable stay in the future. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your lovely feedback. We’re delighted to hear you enjoyed your one-night stay and found our location so convenient for exploring Auckland, with the ferries, Britomart and railway station all close by. It’s wonderful to know you enjoyed the comfort of your room, our fantastic breakfast and, of course, Chocolate Hour between 3–4pm. It sounds like you had a great time exploring the city and experiencing the new train stations on their open day! We’re sorry to hear about the occasional boy-racer noise and appreciate your feedback regarding Wi-Fi accessibility. We’ll share these comments with the relevant teams. We also truly appreciate your kind words regarding our commitment to combating child sexual exploitation and tourism. It is an important cause, and we’re grateful that our efforts resonated with you. Thank you again for choosing Mövenpick Hotel Auckland. We hope to welcome you back again for another Auckland adventure soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your wonderful feedback. We’re delighted to hear you had such a great stay and that our location, accommodation, breakfast and service all contributed to an enjoyable experience. We’re very sorry, however, for the delay in returning your car from valet. We completely understand how frustrating this would have been, particularly at the end of your stay, and while we’re glad our team apologised at the time, we appreciate that this still impacted your departure experience. It’s fantastic to hear you enjoyed your room upgrade and felt well recognised as an ALL Gold member. We truly appreciate your continued loyalty and are pleased to know that, overall, you had such a positive experience with us. Thank you again for choosing Mövenpick Hotel Auckland, Tony. We look forward to welcoming you back again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your wonderful feedback. We’re delighted to hear you and your family enjoyed your stay, particularly the cleanliness and comfort of our rooms and beds. It’s fantastic to know our central location made exploring Auckland convenient for you. We also appreciate your understanding regarding the occasional evening noise from the square, and your feedback around Wi-Fi connection speed has been noted and shared with the relevant team. It’s lovely to hear you were able to make use of the Heartist Rate and enjoy a smooth experience from arrival through to departure. Thank you for choosing Mövenpick Hotel Auckland, and we hope to welcome you and your family back again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your wonderful feedback. We’re delighted to hear you had such a comfortable stay and enjoyed our central location. It’s fantastic to know you loved the buffet breakfast, and that our rooms, cleanliness and service from the team all contributed to such a positive experience. We truly appreciate you choosing Mövenpick Hotel Auckland and hope to have the pleasure of welcoming you back again soon. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed your stay and found our check-in experience quick and seamless, with your room exceptionally clean and comfortable. It’s fantastic to know you enjoyed our central location and the harbour views from BODA. We also appreciate your understanding regarding the occasional street noise on the city side. Your feedback around the limited TV channel selection is noted and will certainly be shared with our team for consideration. We’re also pleased to hear you had such an easy booking experience through the ALL App and were able to make use of your ALL points. Thank you for your continued support as a Gold member, and we look forward to welcoming you back to Mövenpick Hotel Auckland again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your stay did not meet expectations, particularly around your arrival and the overall service you received. We apologise for the incorrect directions provided during the protest and understand how frustrating this would have been, especially when trying to reach the hotel. We also appreciate your feedback regarding the room amenities, including the missing body wash and lack of a room service menu, and will share this with the relevant teams. Regarding the room upgrade, we understand how disappointing it can feel when travelling with friends and receiving different room outcomes. Upgrades are subject to availability and are not guaranteed, however we appreciate how this experience may have impacted your stay. We’re sorry that we fell short of providing the smooth and welcoming experience we aim to offer. Your feedback has been shared with our team, and we hope to have the opportunity to provide you with a much better experience on a future visit. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share your feedback with us. We are truly sorry that your stay was not to the usual standard you have come to expect from Accor, particularly as a regular guest within the group. We sincerely apologise for the condition of your room on arrival. Finding blood on your pillow, along with an unusual smell in the room, is certainly not acceptable and understandably would have left you questioning whether the room had been properly prepared. Cleanliness and room presentation are extremely important to us, and we are disappointed that we fell short on this occasion. We also apologise that your invoice had not been sent through as requested. We appreciate your patience and understand the frustration of having to follow up for something that should have been provided. While we are pleased to hear that our team and Wi-Fi met your expectations, we recognise that the issues with your room and cleanliness significantly impacted your overall stay. Your feedback has been shared with the relevant teams so these concerns can be addressed. Thank you again for your honest feedback and for your continued support as an ALL Gold member. We sincerely hope to have the opportunity to restore your confidence in us and provide you with the quality stay you are accustomed to on your next visit. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your lovely feedback! We’re delighted to hear that you found our location so convenient and that staying with us was such a joy. It’s wonderful to know you also enjoyed your breakfast and had a positive experience with our team throughout your stay. We appreciate your feedback regarding the WiFi connection speed and will share this with our relevant team as we continue to work on improving the connectivity experience for our guests. Thank you again for choosing Mövenpick Hotel Auckland and for your support as an ALL member. We hope to have the pleasure of welcoming you back again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for taking the time to share your feedback with us. We’re delighted to hear you enjoyed our central location, well-presented hotel and comfortable accommodation. It’s wonderful to know our Valet and Reception teams were helpful and welcoming, and we’ll be sure to pass on your kind comments to them. We’re sorry to hear that your experience at the bar did not reflect the same level of service. We certainly don’t want any guest to feel as though they are an inconvenience, and we appreciate you bringing this to our attention. Your feedback will be shared with our Food & Beverage team for further review. We’re also pleased to hear that you received a warm welcome from our restaurant team. Thank you again for choosing Mövenpick Hotel Auckland and for your continued support as an ALL member and Accor Vacation Club member. We’re glad your overall stay was a positive one and hope to welcome you back again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed our central location and found it convenient for exploring Auckland’s many attractions. It’s wonderful to know our Reception team were helpful throughout your stay, and that you enjoyed the lovely views from Room 1203. We’re also pleased to hear you had such a positive experience across your accommodation, cleanliness, breakfast and overall service from our team. Thank you again for choosing Mövenpick Hotel Auckland, and we hope to have the pleasure of welcoming you back again in the future! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed your stay and loved our central location, beautifully presented hotel and spacious, well-appointed room. It’s fantastic to know the amenities and overall comfort of your room helped make your stay such an enjoyable one. We’re especially pleased to hear that you enjoyed your welcome amenity and room upgrade, and that they exceeded your expectations. We also appreciate your feedback regarding your ALL recognition and our Fitness Centre, which we’ll share with the relevant teams. Thank you again for choosing Mövenpick Hotel Auckland and for your continued support as a Gold member. We look forward to welcoming you back to Auckland again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share such detailed feedback with us. We’re genuinely sorry that your stay did not meet your expectations, particularly as a Gold member and having chosen a Junior Suite for your visit. We sincerely apologise for the noise you experienced from the service elevator throughout the day. We completely understand how frustrating this would have been, especially when expecting a more comfortable and premium experience from a suite. We also appreciate your comments regarding the lighting and the overall condition of the room. While we’re pleased to hear you found the room exceptionally clean, we recognise that this did not outweigh the other concerns you experienced. We’re also very sorry about the ongoing WiFi dropouts in your room. Reliable connectivity is important, particularly during a stay, and we understand how frustrating it would have been to continually lose connection. Your feedback has been shared with our relevant teams. We also apologise that more information was not provided regarding breakfast and your Gold benefits. Our team should be ensuring our ALL members are appropriately recognised and informed of the benefits available to them during their stay. We’ll be addressing this feedback with the team. We’re pleased to hear that your departure experience was positive, but we’re sorry that the overall experience fell short of what you expected from Mövenpick Hotel Auckland. We truly appreciate your honesty and hope we have the opportunity to provide you with a much more comfortable and welcoming stay in the future. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share your detailed feedback with us. We’re pleased to hear you enjoyed the hotel’s trendy décor, comfortable rooms and the beautiful Auckland Harbour views from our restaurant, particularly during breakfast. We’re very sorry about the WiFi issues you experienced. While we’re glad our Reception team was able to provide a mobile modem as a temporary solution, we understand this isn’t the seamless connectivity experience you should have had, especially during a business stay. Your feedback regarding connection speed has been shared with our team. We also appreciate your comments regarding parking. We understand that our valet service may not suit every guest, and your suggestion of providing clearer recommendations for nearby overnight parking is a great one. We’ll share this with the relevant team for consideration so guests have more options and information available to them before and during their stay. Thank you again for your feedback and for choosing Mövenpick Hotel Auckland. We hope to have the pleasure of welcoming you back on your next visit to Auckland. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that our central location made getting around Auckland easy for you and your young family, particularly when using public transport. We’re also so pleased the kids enjoyed their complimentary Mövenpick ice creams — it’s always lovely to hear when we can make a family stay a little more special! A special thank you for mentioning our Reception team member who went above and beyond with your children. We’d love to pass your kind words on to the team and make sure they receive the recognition they deserve. We also appreciate your feedback regarding your accommodation, cleanliness, WiFi and ALL recognition, as well as our sustainability initiatives. These comments are valuable and will be shared with the relevant teams as we continue looking for ways to improve the guest experience. Thank you again for choosing Mövenpick Hotel Auckland for your family stay. We hope to have the pleasure of welcoming you and your whānau back again in the future! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed your family stay with us and that you loved our central location and your room. It’s fantastic to know that our team, housekeeping and airport transfer service all helped make your stay a smooth and enjoyable one. We’re especially pleased to hear you enjoyed our room service, and we’ll be sure to share your kind comments with the wider team. We also appreciate your feedback regarding the WiFi connection speed and will share this with our relevant team for further consideration. Thank you again for choosing Mövenpick Hotel Auckland. We look forward to welcoming you and your whānau back again in the future! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for taking the time to share your lovely feedback with us. We’re delighted to hear you enjoyed our unbeatable location, cosy atmosphere and the service from our team. It’s especially wonderful to know our Front Office team was able to assist with transportation, restaurant recommendations, taxi services and phone calls during your stay. We’re also pleased to hear you enjoyed the views while dining with us. We appreciate your feedback regarding the breakfast selection and the variety offered, and we’ll be sure to share this with our Food & Beverage team for consideration. Thank you again for choosing Mövenpick Hotel Auckland for your business stay, and we look forward to welcoming you back again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your lovely feedback! We’re delighted to hear you had a great experience with us and that our friendly and helpful team made such a positive impression during your business stay. It’s wonderful to know you enjoyed your accommodation and had a smooth experience from arrival through to departure. We also appreciate your feedback across cleanliness and WiFi, and we’re pleased to hear you enjoyed our commitment to sustainability. Thank you again for choosing Mövenpick Hotel Auckland. We truly appreciate your support and look forward to welcoming you back again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share your feedback with us following your conference stay. We’re pleased to hear you found the booking process easy and that our team provided friendly and helpful service. We sincerely apologise for the room service breakfast experience. The items you received were clearly not presented or delivered to the standard we expect, particularly with the missing plate, butter, seasoning, cup and milk, as well as the portion of the omelette. We completely understand your frustration, and your detailed feedback has been shared with our Food & Beverage team for review. We’re also delighted to hear that Bryan was outstanding during your evening function. We’ll be sure to pass your kind words on to him, as it’s always wonderful to recognise our team members for going above and beyond. Thank you again for your honest feedback. We hope to have the opportunity to provide you with a much more enjoyable experience on your next visit to Mövenpick Hotel Auckland. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland