Mercure Budapest Castle Hill 4 stars

Customer review rating (ALL Rating) 4.4/5 714 reviews

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Mercure Budapest Castle Hill - Image 1
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Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, Non, 1013 BUDAPEST, Hungary

Description

Hotel extras

  • Recently renovated full service hotel on a perfect location

  • Let's taste our selection at our The Station Restaurant after a busy day exploring the city

  • Brand new design inspired by the colorful and lively streets of Budapest

  • Professional meeting and event organizers

  • Park your bicycle, motorbike, car or bus comfortably at our hotel's outdoor parking or garage

Our accommodation(s)

Hotel location

Mercure Budapest Castle Hill

Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, Non
1013 BUDAPEST
Hungary

GPS:47.498822, 19.027326

Telephone
Fax +36 1 488 8178

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE STATION

Eating with us is the origin of the Hungarian street food culture. Our restaurant offers Bistro & Grill, Fit and Hungarian selection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  714 reviews

TripAdvisor Rating  3.9/5  184 reviews

Customer review rating 1.0/5

Illia B. Couples - Confirmed reviews ALL

Please take this seriously: the hotel has STOPPED CONTROLLING QUALITY. For more than 2 years I stayed ONLY at Mercure Budapest Castle Hill and sometimes with my fiancée, because it used to be our ideal choice: perfect location, modern rooms, very comfortable soft beds, tasty breakfasts and genuinely pleasant service. NOW EVERYTHING (okay, except the soft beds) HAS BECOME VERY POOR. I’ve stayed here around 10 times. The last two bookings were via the ALL Accor platform, and the most recent stay was the worst. I sincerely hope this is NOT connected to ALL often offering the best prices, because it FELT like ALL guests are being placed in WORSE ROOMS than guests booking through Booking.com or other platforms where prices are higher. CHECK-IN / ROOM ALLOCATION: previously the website offered TWO DOUBLE-ROOM STYLES (PINK and BLUE). We booked the PINK one specifically because, from our repeated experience, it has a LARGE WINDOW AND A GREAT VIEW, while the BLUE one has a TINY WINDOW and basically a CONCRETE WALL (hidden behind a curtain). Despite our booking, we were told there were NO ROOMS AVAILABLE and we were placed in the BLUE ROOM. CLEANLINESS (OR LACK OF IT): the floor was so dirty that our WHITE SOCKS TURNED GREY within minutes. We requested cleaning immediately. Someone came later, but the floor situation DID NOT IMPROVE, DUST BUNNIES stayed where they were. SPOILER: during an entire week we NEVER SAW PROPER VACUUMING OR MOPPING. As a “welcome gift” we also got STAINED CUPS AND COFFEE SPOONS clearly left from previous guests. From what I’ve seen (including a previous stay), cups/spoons are sometimes JUST RINSED IN THE ROOM WITHOUT DETERGENT. That’s not housekeeping — THAT’S A BASIC HYGIENE FAILURE. HOUSEKEEPING RELIABILITY: several times our room was simply NOT CLEANED, even though we hung the “PLEASE CLEAN” sign (how do you “forget” that?). One day we were refused cleaning because housekeeping had already left. When we asked for fresh towels at least, we were told to GO TO RECEPTION AND PICK THEM UP OURSELVES. Another time, the room wasn’t cleaned and the BED LINEN WAS NOT CHANGED, despite us personally asking the receptionist in the morning. After more than 6 hours nothing was done, a different receptionist later said the request was likely FORGOTTEN and then she sent someone only to change towels and linens (again: STILL NO REAL FLOOR CLEANING). BATHROOM / MAINTENANCE: the shower head was PEELING AND DIRTY, and there was MOULD where the walls and floor meet in the shower area. Also: in the evenings there was often NO HOT WATER. Just LUKEWARM water with WEAK PRESSURE. ROOM CONDITION: stains on the walls, and, worst of all, STAINS ON THE SOFA. We honestly hoped these were NOT related to any biological fluids. BREAKFAST: this used to be a strong point. NOT ANYMORE. Quality and selection have dropped noticeably. About 30 minutes before breakfast ends, many items are already GONE and staff REFUSE TO REFILL them. The PANCAKE MACHINE is turned off BEFORE breakfast ends. Once the pancake mix ran out about 40 minutes before the end and staff REFUSED TO REPLACE it. Juice dispensers that used to serve proper juice now produce something that tastes like WATER LIGHTLY DILUTED WITH JUICE, calling it “juice” is generous. Also: a 4-slot toaster where ONLY 2 SLOTS WORK, while the breakfast room is now SHARED WITH IBIS GUESTS (WHY??), creating huge queues. Mercure guests PAY SIGNIFICANTLY MORE than Ibis guests, yet everyone stands in the same lines, in the same overcrowded space, even when people are rushing to events. NIGHT NOISE: we were placed on the highest 8th floor, but there are ADDITIONAL FLOORS ABOVE. Every night there was loud BANGING AND SHOUTING, enough to wake us. Reception confirmed those floors exist but said they CAN’T DO ANYTHING and CAN’T MOVE US, only “if a room becomes available in our category.” IN SUMMARY: the hotel used to care about guest comfort. There used to be COMPLIMENTARY WATER in the room (now it’s gone, while prices are higher). I even remember times with a COMPLIMENTARY MINI-BAR with a few drinks, small details that showed respect for guests. Today the issue is no longer “missing extras”, it’s BASIC HOTEL STANDARDS: HYGIENE, HOUSEKEEPING, MAINTENANCE, BREAKFAST OPERATIONS, AND QUIET AT NIGHT. This was likely our LAST STAY. Sadly, our favourite hotel in Budapest is FALLING APART right in front of us.

Dear Illia B., Thank you for taking the time to provide feedback regarding your recent stay at Mercure Budapest Castle Hill. I sincerely regret to learn that your experience did not meet your expectations, especially given your history with our hotel. I appreciate your comments concerning the cleanliness and maintenance of your room. Please be assured that we take such matters seriously, and I will relay your observations to our housekeeping team for thorough review. It is disappointing to hear that you experienced issues with room allocation and that your specific preferences were not honored. I understand how important these details are for our returning guests. Regarding the breakfast experience, your feedback about the quality and variety will be reviewed with our food and beverage team to ensure improvements can be made. I also apologize for the noise disturbances during your stay; this is not the level of comfort we aim to provide. Your loyalty to our hotel has been greatly valued, and I hope you will consider giving us another opportunity in the future. Kind regards, Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 5.0/5

Sim B. C. Friends - Confirmed reviews ALL

David, the receptionist who worked above and beyond to make sure my stay the most comfortable way. The room is spacious enough for me. Beer at bar is superb. Staff are friendly.

Dear Sim B. C., Thank you for your kind words regarding our hospitality and the service provided by David. We are delighted that you enjoyed your spacious room and the quality of our bar offerings. Your feedback inspires our team to maintain high standards of guest satisfaction. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 3.5/5

Barbara P. Business - Confirmed reviews ALL

the location of the hotel is perfect for our business needs and the hotel has a good balance between price and quality, but it is the second time that you have a problem issuing the invoice for the stay.

Dear Barbara P., Thank you for your feedback regarding your recent stay. We appreciate your positive remarks about our location and value. I apologize for the inconvenience you encountered with the invoicing process. Your comments have been noted, and we will review our procedures to improve future experiences. Henriette Viglasi-Vincze Deputy General Manager

Mixed views of our stay.

TripAdvisor rating 3.0/5

zebedees TripAdvisor review

We stayed here as a group of 4 people last week as we wanted to come to Budapest for the Chrismas markets and this was a convieniently located hotel. We arrived on the Thursday afternoon and the check-in was smooth and the rooms were quite comfortable, although the decor wasn't that wonerful. All of the reception staff were friendly and helpful but the problem came when we went for breakfast on the Friday morning. A woman at the door of the breakfast room took our room number and although she initially let us go through, she came up to our table to say that our breakfast was not included and so we would have to pay. I went on my own with her back to her podium and said that I would pay in cash, HUFs. It was the start of our holiday and we had only used the HUFs once so we knew how much we had remaining with detailed receipts of the amount that we had from our currency exchange provider. I was trying to get the right amount in cash for the total that she said and I was starting to give her the amount but she said that it wasn't enough and before I had chance to do it myself, she quickly took some notes out of my hand and insited that it was correct and without giving me the opportunity to check it for myself, then the notes quickly disappeared before I had chance to ask and verify any further, leaving me feeling very uncomfortable and at that point thinking that it was the wrong amount. Back at the table, I, with the help of the rest of our party, counted the remaining notes and discovered that the total did not add up to what we were expecting and we were missing some money. We thought it best to reserve and pay for the other days breakfasts at reception in light of the uncomfortable experience. Also, the price of buffet breakfast in the first place is very high for the standard that it was, and at busy times the room can get very congested with everyone scrambling to get to the buffet.

Dear Zebedees, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found the check-in process smooth and enjoyed the comfort of your room, as well as the friendliness of our staff. However, it is concerning to learn about your experience during breakfast. We strive to provide clarity regarding our breakfast policies, and I regret that this was not the case during your visit. Your comments will be reviewed to ensure that our team is better equipped to handle such situations in the future. Additionally, I understand your concerns regarding the pricing and congestion during busy meal times. Your insights are valuable, and we will take them into account as we continually seek to improve our service and offerings. We appreciate your understanding and hope to welcome you back for an improved experience in the future. Sincerely, Henriette Viglasi-Vincze Deputy General Manager

No Mercure (Accor) customer service

TripAdvisor rating 2.0/5

fred146 TripAdvisor review

I have stayed here a few times before and had no real issues, but I think this hotel (well, 2 hotels as the Ibis is really part of the same) must have had a new management team or something else... I was allocated room 733 on check-in and here is where the problems started. I was told AT CHECK-IN (not before, terrible communication!) that I could not have my usual pre-authorisation (I prefer to pay for everything in one go at the end rather than have many individual credit card transaction, notwithstanding the points missed out on). This was not to be a problem though - as ALL services in the hotel were closing early anyway because (apparently) a new computer system was being installed! The bar for example closed at 22:00 rather than midnight, even convincing bar staff I had a free drink was hard going (and that was at 21:55). We had not been told at all!! This was not to be the end of my disappointment though - at ca. 02:15 very loud door slamming / shouting was heard outside in the corridor. It appears that the room directly opposite mine had a constant stream of visitors who were very drunk and stopping everybody else around from getting sleep! This went on until 04:00 when even they decided it was time to sleep... Next time I stay in Budapest I will almst certanily never stay here again - any visit to a hotel is only ever as good as your last!

Dear Fred, Thank you for sharing your feedback regarding your recent stay at Mercure Budapest Castle Hill. I sincerely apologize for the inconveniences you experienced during your visit, particularly with the communication regarding your payment preferences and the early closure of our facilities due to the installation of a new computer system. We strive to keep our guests informed about any changes, and I regret that we fell short in this instance. Furthermore, I am truly sorry for the disturbances you faced from noise in the corridor during the night. Rest assured, we take guest comfort seriously and will consider your comments carefully to enhance our services in the future. Your experience is important to us, and I understand how vital a peaceful environment is for a pleasant stay. Thank you once again for your valuable insights. I hope you might reconsider staying with us in the future. Best regards, Henriette Viglasi-Vincze Deputy General Manager

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Other web-users rate our hotel

  • 432 reviews 9.2/10 Location
  • 519 reviews 6.6/10 Room
  • 384 reviews 7.3/10 Service
  • 10 reviews 7.1/10 WiFi
  • 299 reviews 4.5/10 Comfort
  • 256 reviews 7.2/10 Breakfast
  • 195 reviews 5.9/10 Cleanliness
  • 104 reviews 8.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.