Dear Sin O. L., First, thank you very much for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are delighted to hear that you had a comfortable and pleasant stay with us. It is especially encouraging to know that you enjoyed the convenience of our hotel, our facilities, including the gym and sauna, as well as our dining options. We are also very pleased to hear your kind comments regarding our staff’s helpfulness and friendliness. At the same time, we sincerely appreciate you bringing the areas for improvement to our attention. We have shared your comments regarding the room cleaning and the missing amenities with the relevant team, and we will take this opportunity to review our procedures carefully to prevent similar oversights in the future. We also truly value your feedback regarding our service and will continue to encourage our team to provide more attentive, professional, and warm service with a genuine smile. Despite the areas where we fell short, we are very grateful for your generous and positive comments about your overall experience and our team members. Your kind words are a great source of encouragement and motivation for all of us. We hope to have the pleasure of welcoming you back to Novotel Ambassador Seoul Gangnam in the future and providing you with an even more enjoyable experience. Thank you once again for your stay, valuable feedback, and kind support. Sincerely, Claire L. Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Chizuru R., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear DOUGLAS L., Thank you very much for choosing to stay with us and for taking the time to share your feedback with us, we truly appreciate your patronage and the opportunity to serve you. While we are glad to hear that you found the bed comfortable and our front desk staff helpful, we are truly sorry that your overall experience fell short of expectations. We sincerely apologize for the inconveniences you encountered during your stay, including the dated bathroom, drainage issues, and the repeated maintenance needed for the air conditioning and television. We completely understand how frustrating it is to have your rest interrupted by these technical difficulties. Furthermore, we regret that our concierge recommendations did not meet your expectations, and we take note of your comments regarding language barriers with some of our team members, both at the front desk and at the gym. Providing clear communication and smooth assistance is essential, and we will share your feedback with the relevant departments to improve our staff training and overall service quality, including gym accessibility. Your constructive insights are invaluable in helping us identify areas that need immediate attention and continuous improvement. We hope you will give us another opportunity in the future to provide you with the seamless and comfortable stay you deserve. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Melissa J., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Siddharth M., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Yuko O. 様 この度はノボテルアンバサダーソウル江南をご利用いただき、誠にありがとうございます。 快適にお過ごしいただけたとのことで、スタッフ一同、大変嬉しく存じます。 また、温かいご感想をお寄せいただき、重ねて御礼申し上げます。私どものサービスがご期待に沿えたことを大変光栄に思っております。お客様のご満足は何よりの励みであり、今後もすべてのお客様により良いご滞在を提供できるよう、努めてまいります。 またお目にかかれる日をスタッフ一同、心よりお待ち申し上げております。 改めまして、この度のご宿泊とご支援に深く感謝申し上げます。 Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Samuel L., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Gianluca R., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your patronage and the opportunity to serve you. However, we sincerely regret to learn that certain aspects of your stay did not meet your expectations. Please accept our heartfelt apologies for the inconvenience and disappointment you experienced, particularly regarding the issue with your in-room safe and the service provided when you sought assistance. We are especially sorry to hear that you felt you were not adequately supported during this situation and that the manner of our Manager’s response came across as rude. This is certainly not the level of care and service we strive to provide to our guests. At the same time, we are pleased to know that you found our check-in staff helpful. Your positive feedback will be shared with the team as encouragement, while your concerns regarding the safe and the service response will be carefully reviewed with the relevant departments to prevent similar situations from occurring in the future. Your valuable feedback is extremely important to us and serves as a meaningful guide in our efforts to improve our services and facilities. We humbly acknowledge the areas where we fell short and will continue to make every effort to provide a more attentive and satisfactory experience for all our guests. We sincerely hope to have the opportunity to welcome you back in the future and demonstrate the improvements we are committed to making. Once again, please accept our sincere apologies, and thank you for your understanding and valuable feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Thomas H., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. And we will strive to make further improvements in the areas that did not fully meet your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Maulik D. T., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Manthan N. S., Thank you very much for choosing Novotel Ambassador Seoul Gangnam and for taking the time to share your detailed feedback with us. We are pleased to know that you had a comfortable stay overall. At the same time, we sincerely regret that some aspects of our service and breakfast options did not fully meet your expectations. Regarding your feedback on the vegan and vegetarian breakfast options, we sincerely apologize that the selection was not sufficient during your stay. We fully understand the importance of having a wider variety of choices to accommodate different dietary preferences. Your feedback has been shared with the relevant department, and we will take it into careful consideration as we continue to improve our breakfast offerings. We also sincerely apologize for the inconvenience regarding the replenishment of water bottles in your room. We regret that the water was not replenished even after you informed our team. This clearly did not meet our expected service standards, and we will share your feedback with the relevant team to help prevent a recurrence. Regarding your comment about the charges for bathroom amenities such as toothbrushes, toothpaste, and razors, we sincerely appreciate your feedback and understand your concern. In accordance with current regulations in Korea, accommodation establishments that meet certain size and classification criteria are required to provide disposable personal hygiene items, such as toothbrushes, toothpaste, and razors, on a chargeable basis rather than free of charge. This is not a policy independently determined by our hotel, but is in accordance with the regulations currently applicable to accommodation establishments in Korea. We sincerely apologize for any inconvenience or disappointment this may have caused and kindly ask for your understanding. Your valuable feedback is extremely important to us, as it helps us identify areas where we can further improve our products and services. We will carefully review your comments with the relevant departments and continue our efforts to provide a more comfortable and satisfying experience for all our guests. We sincerely hope to have the opportunity to welcome you back to Novotel Ambassador Seoul Gangnam and provide you with an improved experience on your next visit. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Siew G. C., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Somaiah U., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Dwi P., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Miyoung J., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We sincerely appreciate your kind feedback and are delighted to know that you enjoyed your room upgrade, welcome fruit amenities, breakfast buffet, and the attentive service provided by our housekeeping team. It is especially heartwarming to hear that you appreciated the thoughtful gesture of having your clothes neatly folded. We have shared your kind comments with our entire team, and I am certain that your thoughtful recognition will serve as a great source of positive motivation for everyone. We also greatly appreciate your valuable suggestions regarding the coffee options and the availability of milk in the room. We understand that you were referring to the welcome drink menu, and we will be sure to share your feedback with the relevant department for their consideration as we continue to improve our services. We hope to welcome you back to Novotel Ambassador Seoul Gangnam in the future and look forward to serving you again soon. Thank you once again for your stay and kind support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Spencer C., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. And we have shared your comments with all relevant teams and will continue working to improve in the areas where we fell short of your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Jan O., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Nandan J. M., First, thank you very much for choosing to stay at Novotel Ambassador Seoul Gangnam and for taking the time to share your valuable feedback with us. We are pleased to hear that you had an overall positive experience with our reception and concierge services. We truly appreciate your kind comments and are grateful for the opportunity to serve you. However, we sincerely apologize to learn that certain aspects of your stay did not meet your expectations. In particular, we are truly sorry for the inconvenience caused by the condition of your room and bathroom, as well as the coffee mugs not being properly cleaned. We understand how disappointing this must have been, especially when you had to take photos and contact our reception team to ensure that the matter was properly addressed. Please accept our heartfelt apologies for the inconvenience and discomfort you experienced. Regarding your feedback on the breakfast charges, we greatly appreciate you bringing this matter to our attention. We have shared your suggestion with the relevant department for their review and consideration. Your valuable feedback is extremely important to us, and we have shared your comments with all relevant teams. We will carefully review the areas where we fell short and continue working to improve our housekeeping standards and overall service quality. We sincerely appreciate your understanding and constructive feedback, which will serve as an important guide in our efforts to provide a more satisfying experience to all our guests. We hope to have the opportunity to welcome you back to Novotel Ambassador Seoul Gangnam in the future and provide you with a much-improved experience. Thank you once again for your stay, support, and valuable feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea