Pullman Ambassador Seoul Eastpole 5 stars

Customer review rating (ALL Rating) 4.6/5 738 reviews

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410 ACHASAN-RO, GWANGJIN-GU, 05050 SEOUL, South Korea

Description

Hotel extras

  • Located in the heart of Seoul with direct access to Guui Subway Station.

  • All high-floor rooms feature unobstructed, impressive views.

  • 22nd-floor indoor pool with panoramic Han River views.

  • Restaurants, bars, and a café offering exceptional gourmet experiences.

  • Pool and Power Fitness are closed for maintenance every second Wednesday of the month.

Our accommodation(s)

Hotel location

Pullman Ambassador Seoul Eastpole

410 ACHASAN-RO, GWANGJIN-GU
05050 SEOUL
South Korea

GPS:37.537438, 127.088189

Telephone
Fax +82 2-3450-6001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EMBERS

Embers is an artisan grill experience where fire's warmth meets culinary artistry. Each dish fuses tradition and innovation, offering a unique journey for those who value quality, storytelling, and the craft behind every meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  738 reviews

Customer review rating 4.5/5

Jan P. Families - Confirmed reviews ALL

The location is very good right on the Metro. Lovely indoor pool with excellent cityveiw.

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Zuri Lee Duty Manager

Customer review rating 3.5/5

Minjoon K. Families - Confirmed reviews ALL

Overall, aside from the points mentioned, the stay was generally pleasant. As the room was facing the river, the sunlight was quite strong during the day, and it seemed that the room temperature was somewhat difficult to regulate. For families traveling with infants, this may cause some discomfort, as maintaining a stable room temperature can be challenging. The condition of the baby crib was good and well prepared. However, when the air purifier was delivered to the room, the staff member simply left it there without setting it up, which required us to install it ourselves. This was somewhat inconvenient. We only realized after check-in that the bathroom sink was leaking. Upon check-out, we informed the staff and suggested that the room condition be checked. The staff acknowledged this and asked whether it had caused any inconvenience. As we responded that it was fine, there is no further issue on that matter. There were water stains on the wine glasses, so we had to wipe them again before use. The overall condition of the swimming pool seemed well managed. In particular, the lifeguards were attentive and actively monitoring the area, which made it feel safe and comfortable for our child to enjoy. During valet parking, the concierge service was not particularly attentive. There was no assistance offered with loading or unloading luggage, and the staff appeared to be standing by and chatting among themselves at the valet booth.

Dear Valued Guest, First and foremost, we sincerely thank you for choosing to stay with us and for taking the time out of your busy schedule to share your valuable feedback. We deeply apologize that your recent stay did not meet your expectations and that we were unable to provide you with a fully satisfying experience. Each guest’s experience is incredibly important to us, and we continually remind ourselves of the responsibility to ensure that every stay is both comfortable and memorable. Your feedback has been shared with our entire team, including management, and we have taken measures to review and improve our services comprehensively. This experience has been a valuable learning opportunity for us, and we are committed to making ongoing improvements to deliver a higher level of hospitality and satisfaction to all our guests. We sincerely hope to have the opportunity to welcome you back in the future and to provide you with an even more enhanced and memorable stay. Thank you once again for choosing our hotel, and we wish you peace and happiness in all your days ahead. Kind regards, Front Desk Duty Manager Damon Lee

Customer review rating 4.5/5

Nadin S. Business - Confirmed reviews ALL

The hotel is very nice with a great view from the higher floors. The location is also great and just right next to a nice mall with some good restaurants as well as next to the metro station which is super convenient. The room itself is very spacious and has everything that is needed. It' not about not liking, but if you have information leaflets in the rooms about when towels and bed linen is changed and what to do if you want a change before this, it should also be followed. It clearly says, towels on the floor = change. I never left my towels on the floor and yet everyday I got new towels. This is not very sustainable and against what you preach to do.

Dear Valued Guest, Welcome to Pullman! Thank you very much for taking the time to share your detailed feedback regarding your recent stay. We are delighted to hear that you enjoyed the spacious room, the stunning views from the higher floors, and our convenient location near the mall, restaurants, and metro station. We sincerely apologize for any inconvenience regarding the towels and linen service. Your observations are extremely valuable, as sustainability and adherence to our service guidelines are very important to us. Please rest assured that we are reviewing this process with our team to ensure that guest preferences are fully respected and our policies are consistently followed. We remain committed to providing attentive and responsible service, ensuring a memorable and comfortable experience for all our guests. Once again, thank you for your feedback. We look forward to welcoming you back in the near future. Warm regards, Duty Manager Zuri Lee

Customer review rating 5.0/5

Tianyuan F. Friends - Confirmed reviews ALL

Staff are friendly and super helpful.

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Front Office Duty Manager Damon Lee

Customer review rating 4.5/5

Yuexiu H. Families - Confirmed reviews ALL

great.

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Front Office Duty Manager Damon Lee

Other web-users rate our hotel

  • 160 reviews 9.2/10 Location
  • 226 reviews 9.1/10 Room
  • 273 reviews 9.2/10 Service
  • 124 reviews 9.6/10 Cleanliness
  • 116 reviews 9.2/10 Vibe
  • 96 reviews 7.3/10 Comfort
  • 85 reviews 8.3/10 Amenities
  • 71 reviews 9.6/10 Pool

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