Pullman Ambassador Seoul Eastpole 5 stars

Customer review rating (ALL Rating) 4.6/5 775 reviews

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410 ACHASAN-RO, GWANGJIN-GU, 05050 SEOUL, South Korea

Description

Hotel extras

  • Located in the heart of Seoul with direct access to Guui Subway Station.

  • All high-floor rooms feature unobstructed, impressive views.

  • 22nd-floor indoor pool with panoramic Han River views.

  • Restaurants, bars, and a café offering exceptional gourmet experiences.

  • Pool and Power Fitness are closed for maintenance every second Wednesday of the month.

Our accommodation(s)

Hotel location

Pullman Ambassador Seoul Eastpole

410 ACHASAN-RO, GWANGJIN-GU
05050 SEOUL
South Korea

GPS:37.537438, 127.088189

Telephone
Fax +82 2-3450-6001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EMBERS

Embers is an artisan grill experience where fire's warmth meets culinary artistry. Each dish fuses tradition and innovation, offering a unique journey for those who value quality, storytelling, and the craft behind every meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  775 reviews

Customer review rating 5.0/5

Sunga J. Families - Confirmed reviews ALL

This was my second visit, and I truly appreciated how the team carefully addressed the inconveniences from my first stay. As a Platinum member, I felt genuinely recognized and well taken care of. Overall, it was a very pleasant experience, and I look forward to visiting again.

Dear Valued Guest, Welcome to Pullman. Thank you sincerely for taking the time to share your thoughtful feedback following your recent stay with us. It is always a pleasure to welcome you back, and we truly appreciate your continued trust in our hotel. We are especially grateful to learn that during your second visit, our team was able to carefully address the inconveniences you experienced previously. Ensuring that our guests feel heard, valued, and genuinely cared for is of the utmost importance to us. It is particularly rewarding to know that, as a Platinum member, you felt well recognized and attentively looked after throughout your stay. Your kind words serve as great encouragement to our entire team, and we will continue striving to provide seamless, personalized, and memorable experiences each time you visit. Once again, thank you for your generous feedback. We very much look forward to welcoming you back in the near future for another exceptional stay. Warm regards, Zuri Lee Duty Manager

Customer review rating 5.0/5

Michiko S. Couples - Confirmed reviews ALL

everyone was so professional, courteous yet friendly. We truly enjoyed our stay thanks to fantastic concierge and front desk.

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Damon Lee Duty Manager

Customer review rating 4.5/5

Huanchieh L. Couples - Confirmed reviews ALL

From arrival to departure, the entire staff demonstrated exceptional professionalism. The service quality remained consistent across all touchpoints. The front desk and bell services were efficient and sincere. The dining experience was meticulous, adhering to high hospitality standards. A special mention must go to Owen Song. My wife, a supervisor in the hospitality industry with rigorous professional standards, noted that Owen’s performance was the most exceptional she has encountered. He was undoubtedly the highlight of our trip. Thank you for the hospitality. We highly recommend your team.

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Damon Lee Duty Manager

Customer review rating 4.5/5

Jan P. Families - Confirmed reviews ALL

The location is very good right on the Metro. Lovely indoor pool with excellent cityveiw.

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Zuri Lee Duty Manager

Customer review rating 3.5/5

Minjoon K. Families - Confirmed reviews ALL

Overall, aside from the points mentioned, the stay was generally pleasant. As the room was facing the river, the sunlight was quite strong during the day, and it seemed that the room temperature was somewhat difficult to regulate. For families traveling with infants, this may cause some discomfort, as maintaining a stable room temperature can be challenging. The condition of the baby crib was good and well prepared. However, when the air purifier was delivered to the room, the staff member simply left it there without setting it up, which required us to install it ourselves. This was somewhat inconvenient. We only realized after check-in that the bathroom sink was leaking. Upon check-out, we informed the staff and suggested that the room condition be checked. The staff acknowledged this and asked whether it had caused any inconvenience. As we responded that it was fine, there is no further issue on that matter. There were water stains on the wine glasses, so we had to wipe them again before use. The overall condition of the swimming pool seemed well managed. In particular, the lifeguards were attentive and actively monitoring the area, which made it feel safe and comfortable for our child to enjoy. During valet parking, the concierge service was not particularly attentive. There was no assistance offered with loading or unloading luggage, and the staff appeared to be standing by and chatting among themselves at the valet booth.

Dear Valued Guest, First and foremost, we sincerely thank you for choosing to stay with us and for taking the time out of your busy schedule to share your valuable feedback. We deeply apologize that your recent stay did not meet your expectations and that we were unable to provide you with a fully satisfying experience. Each guest’s experience is incredibly important to us, and we continually remind ourselves of the responsibility to ensure that every stay is both comfortable and memorable. Your feedback has been shared with our entire team, including management, and we have taken measures to review and improve our services comprehensively. This experience has been a valuable learning opportunity for us, and we are committed to making ongoing improvements to deliver a higher level of hospitality and satisfaction to all our guests. We sincerely hope to have the opportunity to welcome you back in the future and to provide you with an even more enhanced and memorable stay. Thank you once again for choosing our hotel, and we wish you peace and happiness in all your days ahead. Kind regards, Front Desk Duty Manager Damon Lee

Other web-users rate our hotel

  • 160 reviews 9.2/10 Location
  • 226 reviews 9.1/10 Room
  • 273 reviews 9.2/10 Service
  • 124 reviews 9.6/10 Cleanliness
  • 116 reviews 9.2/10 Vibe
  • 96 reviews 7.3/10 Comfort
  • 85 reviews 8.3/10 Amenities
  • 71 reviews 9.6/10 Pool

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