Novotel Ambassador Seoul Gangnam 5 stars

Customer review rating (ALL Rating) 4.5/5 1,614 reviews

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Novotel Ambassador Seoul Gangnam - Image 1
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130 Bongeunsa ro, Gangnam gu, 06124 SEOUL, South Korea

Description

Hotel extras

  • Located in Gangnam district near Sinnonhyeon station and Coex with easy access to the airport

  • 332 modern guest rooms and 12 business meeting rooms for up 400 pax

  • 6 luxurious restaurants & bars offering cuisines ranging from international to Bistro

  • Web / Internet corner and free WIFI for your business needs in comfort and privacy

  • swimming pool, gym, sauna, and golf range(Closed every first Monday of the month)

Our accommodation(s)

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Room 1

Hotel location

Novotel Ambassador Seoul Gangnam

130 Bongeunsa ro, Gangnam gu
06124 SEOUL
South Korea

GPS:37.505258, 127.028829

Telephone
Fax +82 2-564-4573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,614 reviews

Customer review rating 2.5/5

Connie W. M. A. Solo - Confirmed reviews ALL

Dear CONNIE W. M. A., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your patronage and the opportunity to serve you. However, we are sincerely sorry to learn that certain aspects of your stay did not meet your expectations, particularly regarding the condition of your guest room and bathroom. Please accept our heartfelt apologies for any inconvenience or discomfort you may have experienced during your stay. Your comments regarding the maintenance, cleanliness, and overall condition of our facilities have been shared with the relevant departments, and we will carefully review them to ensure that the necessary improvements and maintenance are carried out. At the same time, we would like to sincerely thank you for your kind comments regarding the service provided by our team. It is truly encouraging to know that our staff's attentiveness and warm hospitality left a positive impression despite the shortcomings you experienced. We sincerely hope that their service helped make your stay at least a little more comfortable. Your valuable feedback is a precious asset to us and will serve as an important guide in our efforts to improve both our facilities and services. We humbly reflect on the areas where we fell short and remain committed to enhancing our maintenance standards, housekeeping procedures, and overall guest experience to provide a more comfortable and satisfying stay for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience that reflects the high standards we strive to achieve. Once again, thank you for your understanding and for sharing your valuable feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 2.0/5

Wing K. Y. Business - Confirmed reviews ALL

Dear Wing K. Y., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your patronage and the opportunity to serve you. However, we are sincerely sorry to learn that certain aspects of your stay did not meet your expectations, particularly regarding the condition of the bathroom and the outdated hairdryer provided in your room. Please accept our heartfelt apologies for the inconvenience and disappointment you experienced during your stay. Your comments regarding the visible signs of wear and maintenance, including the rust around the bathroom ventilation vent and the outdated room amenities, have been shared with the relevant departments. We fully understand your concerns and sincerely regret that these issues affected your overall impression of our hotel. As part of our ongoing commitment to maintaining and enhancing our facilities, we have been reviewing plans for continuous maintenance and upgrades. Your valuable feedback will be carefully considered as part of our internal discussions, and we will use your comments as an important reference in prioritizing future improvements to ensure a more comfortable and pleasant experience for our guests. Your valuable feedback is a precious asset to us and will serve as an important guide in our efforts to provide better services and an improved environment. We humbly reflect on the areas where we fell short and remain committed to continuously improving both our facilities and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience that reflects the high standards we strive to achieve. Once again, thank you for your understanding and for sharing your valuable feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 2.0/5

Judith B. Families - Confirmed reviews ALL

Dear Judith B., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your continued trust in Accor and your valued loyalty as a Gold member. First and foremost, we would like to sincerely apologize for the disappointment and frustration caused regarding the use of your points during your stay in Seoul. We fully understand how upsetting this experience must have been, especially as your membership decision was made with the expectation that points could be used toward your stay. After reviewing your concern, we would like to kindly explain that reservations including a Stay Plus complimentary night benefit are currently not eligible for payment or settlement using reward points, in accordance with the applicable program terms and conditions. We understand that this outcome may feel inconsistent with your expectations, and we are truly sorry that this was not communicated in a clearer and more transparent way prior to your stay. Please kindly know that we do not take your feedback lightly. We have shared your comments internally, as we believe feedback such as yours is important in helping us reflect on how benefits and program conditions are communicated and how we can provide a better experience for our valued members moving forward. Should you wish to receive more detailed clarification regarding membership benefits or program eligibility, the Accor customer support team would also be able to provide additional guidance. At the same time, please rest assured that if there is anything we can assist with from our side, we would be more than happy to support you and do our utmost to help. Once again, please accept our sincere apologies that your experience did not meet the expectations you had placed in us. We truly value your support and hope to have the opportunity to welcome you again and provide you with a more seamless experience in the future. Thank you. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 5.0/5

Nicolo A. P. Business - Confirmed reviews ALL

Dear Nicolo A. P., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. Also we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 4.0/5

Rana G. Business - Confirmed reviews ALL

Dear Rana G., Thank you very much for choosing to stay at Novotel Ambassador Seoul Gangnam and for taking the time to share your valuable feedback with us. While we are grateful that you chose our hotel, we are sincerely sorry to learn about the inconvenience you experienced during your check-out process. We understand that you had settled your personal laundry charges in advance to ensure they would not appear on your final invoice. We sincerely apologize that the charge was still reflected at check-out, requiring you to explain the situation to our Front Desk team. We deeply regret the inconvenience and unnecessary frustration this caused, especially during your departure. Please be assured that your comments have been shared with our relevant team for careful review. We will take this opportunity to review our internal communication and billing procedures to help ensure that pre-paid charges are accurately reflected and to provide a smoother and more efficient check-out experience for our guests. Your valuable feedback is greatly appreciated, as it helps us identify areas where we can improve. Thank you for bringing this matter to our attention and giving us the opportunity to enhance our service. We sincerely hope to have the pleasure of welcoming you back in the future and providing you with a seamless and more satisfying stay. Thank you once again for your stay and for your thoughtful feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Other web-users rate our hotel

  • 574 reviews 9.1/10 Location
  • 730 reviews 7/10 Room
  • 810 reviews 8.3/10 Service
  • 7 reviews 10/10 WiFi
  • 304 reviews 8.4/10 Cleanliness
  • 270 reviews 5.9/10 Comfort
  • 265 reviews 5.2/10 Vibe
  • 245 reviews 9.2/10 Breakfast

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