Dear Spencer C., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. And we have shared your comments with all relevant teams and will continue working to improve in the areas where we fell short of your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Jan O., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Nandan J. M., First, thank you very much for choosing to stay at Novotel Ambassador Seoul Gangnam and for taking the time to share your valuable feedback with us. We are pleased to hear that you had an overall positive experience with our reception and concierge services. We truly appreciate your kind comments and are grateful for the opportunity to serve you. However, we sincerely apologize to learn that certain aspects of your stay did not meet your expectations. In particular, we are truly sorry for the inconvenience caused by the condition of your room and bathroom, as well as the coffee mugs not being properly cleaned. We understand how disappointing this must have been, especially when you had to take photos and contact our reception team to ensure that the matter was properly addressed. Please accept our heartfelt apologies for the inconvenience and discomfort you experienced. Regarding your feedback on the breakfast charges, we greatly appreciate you bringing this matter to our attention. We have shared your suggestion with the relevant department for their review and consideration. Your valuable feedback is extremely important to us, and we have shared your comments with all relevant teams. We will carefully review the areas where we fell short and continue working to improve our housekeeping standards and overall service quality. We sincerely appreciate your understanding and constructive feedback, which will serve as an important guide in our efforts to provide a more satisfying experience to all our guests. We hope to have the opportunity to welcome you back to Novotel Ambassador Seoul Gangnam in the future and provide you with a much-improved experience. Thank you once again for your stay, support, and valuable feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Amanda P., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comments with all relevant teams and will continue working to improve in the areas where we fell short of your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Norman D., Thank you very much for choosing to stay with us and for taking the time to share your valuable feedback. We truly appreciate your patronage and the opportunity to serve you and your family. We sincerely apologize that the accessibility of our room and facilities did not fully meet your wife’s needs. We understand how important it is to have appropriate and convenient facilities when traveling with a wheelchair user, and we regret the inconvenience and difficulty you experienced, particularly with the bathroom and driveway. We also understand from your comments that you had requested an accessible room in advance. We are truly sorry that we did not provide clearer information regarding the available facilities and explain the limitations of our accessible room beforehand. We fully appreciate that, had this information been communicated to you in advance, you would have been better able to understand and make an informed decision. At the same time, we are grateful to hear that our Front Desk team was able to assist by changing your room and providing the best available option for your wife. We will certainly share your kind comments with the team as encouragement. Your feedback regarding our accessible facilities is extremely valuable to us. We will carefully review your comments with the relevant departments and consider how we can improve both our facilities and communication regarding accessibility, so that we can better accommodate guests with mobility needs in the future. We also extend our sincere condolences to you and your family during what must have been an especially difficult and busy time following the loss of your wife’s mother. We truly regret that your stay brought additional inconvenience during such a challenging period. Once again, please accept our sincere apologies for the shortcomings you experienced, and thank you for your understanding and valuable feedback. We hope to have the opportunity to welcome you and your family again and provide a more comfortable and considerate experience. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Jason H., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear James B., First, thank you very much for choosing to stay at Novotel Ambassador Seoul Gangnam and for taking the time to share your detailed feedback. We are truly grateful to hear that you had a wonderful stay and that you were satisfied with the professionalism and helpfulness of our Front Desk and Concierge teams. We are also delighted to know that you felt our colleagues worked well together to provide you with a pleasant experience. Your kind words will certainly be shared with our team as a great source of encouragement and motivation. However, we sincerely apologize for the condition of your room during your stay in Room 1206. We are very sorry to learn that the room was dusty and that this caused you discomfort during your stay. Your comments regarding the room cleanliness have been shared with our Housekeeping team, and we will review our cleaning procedures and inspection standards to ensure that our rooms are maintained to the highest level of cleanliness. We also sincerely regret that the service you experienced when redeeming your welcome drink left you with a negative impression. We are particularly concerned to hear that you felt you were treated differently, as we strive to provide all our guests with the same warm, respectful, and welcoming service regardless of their nationality. Your feedback has been shared with the relevant team for careful review, and we will continue to reinforce our service standards to ensure that every guest feels genuinely welcomed and valued. At the same time, we greatly appreciate your kind comments regarding our Front Desk and Concierge teams. Your positive feedback, as well as your valuable suggestions, will be shared with all relevant teams and will serve as an important guide in our continued efforts to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and satisfying experience. Thank you once again for your stay, valuable feedback, and kind words toward our team. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Sen L., Thank you very much for choosing to stay with us and for taking the time to share your detailed feedback. We truly appreciate your patronage and the opportunity to serve you. However, we sincerely apologize to learn that certain aspects of your stay did not meet your expectations. Please accept our heartfelt apologies for the inconvenience you experienced regarding the breakfast arrangements and the delay in assistance at the Concierge Desk. We fully understand your disappointment in having to wait for a seat during breakfast, especially during the busy weekend period. We also appreciate your thoughtful suggestion regarding a reservation system or designated seating for our elite members. Your comments will be shared with the relevant departments for careful review as we continue to improve our breakfast operation and enhance the overall guest experience. Furthermore, we sincerely regret that you were left unattended while waiting for assistance with your food delivery. We understand how frustrating this must have been, particularly when the designated delivery pick-up area was not clearly communicated. We will review how we can provide more visible and accessible guidance for our guests. Your valuable feedback is a precious asset to us and will serve as an important guide in our efforts to provide better services and an improved environment. We humbly reflect on the areas where we fell short and are committed to making the necessary improvements to ensure that we become a hotel that offers a more seamless and satisfying experience to all our guests. We hope to have the chance to welcome you back in the future and provide you with a much better experience. Once again, thank you for your understanding, valuable feedback, and continued support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Yun J., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Biao G., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comments with all relevant teams and will continue working to improve in the areas where we fell short of your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Julia C., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Zao X. C., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are delighted to know that you appreciated our convenient location and the friendliness of our staff. Your kind words are a great encouragement to our entire team, and we sincerely appreciate you taking the time to share your positive experience with us. We also greatly appreciate your thoughtful feedback regarding the provision of toothbrushes and toothpaste. At our hotel, toothbrushes, toothpaste, and razors are available using more environmentally friendly materials, and solid toothpaste is provided as part of our efforts to reduce environmental impact. However, under Korean regulations, accommodation establishments that meet certain criteria are required to provide such single-use amenities on a chargeable basis. Therefore, while we are continuing to provide these items in a more sustainable manner, an additional charge applies when guests request them. Nevertheless, we sincerely apologize if this approach did not fully meet your expectations. Your thoughtful comments are valuable to us, and we will take them into consideration as we explore better and more sustainable ways to provide these amenities and services in the future. We have shared your feedback with the relevant teams and will continue working to improve our services while considering both our guests’ needs and our commitment to sustainability. We hope to welcome you back to Novotel Ambassador Seoul Gangnam in the future and look forward to providing you with an even more pleasant stay. Thank you once again for your stay, kind feedback, and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Fillipe D. S. C., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Alexis S., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comments with all relevant teams and will continue working to improve in the areas where we fell short of your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Tun L. T., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment not only with manager Alex, Nam but also with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear David D., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. However, we are sincerely apologize to learn that certain aspects of your stay did not meet your expectations regarding on room temperature. We have shared your comments with all relevant teams and will continue working to improve in the areas where we fell short of your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea