Novotel Ambassador Seoul Gangnam 5 stars

Customer review rating (ALL Rating) 4.5/5 1,556 reviews

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Description

Hotel extras

  • Located in Gangnam district near Sinnonhyeon station and Coex with easy access to the airport

  • 332 modern guest rooms and 12 business meeting rooms for up 400 pax

  • 6 luxurious restaurants & bars offering cuisines ranging from international to Bistro

  • Web / Internet corner and free WIFI for your business needs in comfort and privacy

  • swimming pool, gym, sauna, and golf range(Closed every first Monday of the month)

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Gangnam

130 Bongeunsa ro, Gangnam gu
06124 SEOUL
South Korea

GPS:37.505258, 127.028829

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,556 reviews

Customer review rating 2.0/5

Aornnatchar T. Business - Confirmed reviews ALL

It was so frustrating as the first night it was so noisy from 2 o'clock and so on.The second night happened again around 4 o'clock in the morning. Just disappointed this time for what I paid for and I intended to cancel another booking for staying with you this time.

Dear Aornnatchar T., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your patronage and the opportunity to serve you. We are sincerely sorry that your recent stay did not provide the same level of satisfaction as your previous visit. Please accept our heartfelt apologies for any inconvenience or discomfort you experienced, particularly due to the noise from the air-conditioning in your room. We understand how frustrating this must have been, especially as it affected your rest during the nights of your stay. At the same time, we truly appreciate your positive comments regarding our lounge food and the friendliness of our staff. It is encouraging to know that these aspects of your stay were enjoyable. Your feedback is extremely valuable and will guide us in making improvements to our services and facilities. We are committed to ensuring that when you choose to stay with us again, we will welcome you with a significantly improved experience that reflects the high standards we strive to maintain. We deeply regret falling short of your expectations this time, and we will work diligently to make the necessary improvements. Once again, thank you for your understanding, your valuable feedback, and your continued support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 4.5/5

Melvin H. Business - Confirmed reviews ALL

feel like coming home, friendly staffs, clean room, good breakfast spread

Dear Melvin H., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 4.5/5

Pam A. Families - Confirmed reviews ALL

Felt safe friendly staff and handy.to everything

Dear Pam A., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 1.5/5

Hai C. Y. Families - Confirmed reviews ALL

Temperature in room is very hot - about 27c and air con is not working.

Dear HAI C. Y., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your patronage and the opportunity to serve you. However, we are sincerely apologize to learn that certain aspects of your stay did not meet your expectations. Please accept our heartfelt apologies for any inconvenience or discomfort you may have experienced during your time with us. Your comments are valuable to us, and we will carefully review them with our relevant team to improve our services and facilities. Your valuable feedback is a precious asset to us and will serve as an important guide in our efforts to provide better services and an improved environment. We humbly reflect on the areas where we fell short and are committed to making the necessary improvements to ensure that we become a hotel that offers a satisfying experience to all our guests. We hope to have the chance to welcome you back in the future and provide you with a much better experience. Once again, thank you for your understanding and feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 5.0/5

Cindy S. Friends - Confirmed reviews ALL

We came for a mom's getaway and the rooms were well appointed and clean and bright. The location allowed us to walk to so many restaurants and shops. We will definitely come back. Thank you.

Dear Cindy S., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Other web-users rate our hotel

  • 567 reviews 9.4/10 Location
  • 711 reviews 7.3/10 Room
  • 796 reviews 8.3/10 Service
  • 7 reviews 10/10 WiFi
  • 289 reviews 8.2/10 Cleanliness
  • 256 reviews 5.8/10 Vibe
  • 253 reviews 9.2/10 Breakfast
  • 109 reviews 9.1/10 Wellness Area

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