Mercure Compiègne Sud Hotel 4 stars

Fine

We chose the Mercure Compiegne Sud because we needed secure parking for a large vehicle on our way back to the UK and a hotel with a restaurant so we did not have to go out and find one. The hotel was in a quiet location and our room very clean and comfortable. They only seem to provide towels for one person as standard so, if you are two, you need to ask. The staff were helpful and we ate on their outside terrace and decided to order a bottle of Provence rose with our meal, as it was a hot, sunny evening. We were shown a menu (understandably limited due to the corona virus situation) but not shown a wine list and were very shocked when we were charged 40 euros for the rose which, from past experience, should have cost nearer 20 euros. The outside terrace was definitely in need of a face-lift with tired, grey plastic tables and chairs and planters with dead plants but guess it has been neglected during lock-down and there are now only limited staff so it's not a priority.

Nice stay despite the covid constraints

Dear Monsieur Arnaud, Sorry for writing in English, but my French is not good enough to detail my comments sufficiently in French. But I guess, also the English version should get the point across. First of all I like the Mercure Hotel in Compiegne. The hotel is well located, provides parking, breakfast is good, rooms are quiet and the beds are excellent (I like hard mattresses). The rooms are clean and the staff is polite and helpful. But one issue I don't like. The rooms are very warm, at least the one I was in (Room 139 if I remember correctly). Despite I even started the air conditioning instead of the heater the room didn't cool off at all. At least the temperature stayed above a comfortable sleeping temperature. And with the roof directly in front of my window I didn't want to leave the window open all night. But what confused me the most, was the fact, that when I wanted to check out, the front desk hostess wanted to charge my personal credit card. The reservation was made via the company's booking portal www.basf-hotels.com. As the payment type the company virtual credit card was confirmed. After a longer discussion we left with the clerk's promise to clarify the issue afterwards. When I checked my e-mail the next day I was very surprised to find an invoice in my mail inbox. Now I am wondering how we ensure that the next time the room charge is truly directly billed to the company credit card. Thank you for your comment. Cordialement Josef R.

Not too well located as a little distant from Compiègne, however the hôtel was recently reformed and refurbished and it is overall quite satisfactory. Personnel is nice and helpful.

Very good. First great thing was the secure parking as I was enroute to grandchildren for Xmas had to leave things in car. Dinner was excellent only regret was lot if coughing and sneezing now I have it!

Hotel was great. Beds comfortable. Great breakfast.

ALL GOOD except the evening meal wine costs. We were stunned by your price levels. Normally we would have a leisurely evening meal with a bottle of wine! Last Saturday we had two small glasses. You should address this "turn off".

Good clean room, excellent breakfast.

Staff were very friendly and helpful. Restaurant staff were efficient and friendly. Food was very good. Room was clean and comfortable.

Relaxing after a long drive from reception book in, the bar and the restaurant and the beds so relaxing

Good and friendly service. Only comment was housekeeping was very loud early in the morning though my room was near the service room

Quiet room as requested. Standard environment. Acceptable bed size. - You know what you get.

one night during B. trip

The accessible room was unsatisfactory in several respects - in particular: too small for easy movement of wheelchair and for transfer from chair onto bed; tiled floor dangerously slippy when wet. Evening meal: steaks very tough and gristly; wine very expensive - cheapest bottle 24 euros, no piches; more emphasis on fancy presentation than rounded proper meals. Unbelievable that welcome free drink for one person only when booking was for two.