ibis Birmingham New Street Station 3 stars

Customer review rating (ALL Rating) 4.1/5 974 reviews

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21 Ladywell walk, Arcadian Centre, B5 4ST BIRMINGHAM, United Kingdom

Description

Hotel extras

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • Walking distance to the Bullring & Shopping Area

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

Our accommodation(s)

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Hotel location

ibis Birmingham New Street Station

21 Ladywell walk, Arcadian Centre
B5 4ST BIRMINGHAM
United Kingdom

GPS:52.475146, -1.896525

Telephone
Fax +44 121 622 6020

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  974 reviews

Customer review rating 5.0/5

Brett M. Friends - Confirmed reviews ALL

Stayed at this hotel various times over the years and have always enjoyed my experience, the teams service is consistently friendly and attentive, the rooms are spacious and clean with all the necessary amenities, and the location is conveniently central in close proximity of the train station, shopping, nightlife and dining.

Dear Brett M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you consistently enjoy your experiences at our hotel and appreciate the friendly service, spacious rooms, and our convenient location. It is our goal to provide a memorable stay for all our guests, and your feedback is invaluable to us. We look forward to welcoming you back in the future. Best regards, Pooja ibis Birmingham New Street Station

Customer review rating 2.0/5

Richard H. Couples - Confirmed reviews ALL

The hotel location is decent. The entrance & reception area is absolutely fine. However, the room was very poor. The shower tap wouldn't turn, it was as if the shower tap was locked not to be used. The toilet door for whatever reason had about a 2 inch gap from the floor which almost makes it pointless to shut the door - which brings me to the door which had a loose handle on the inside & would not easily shut/click into place on the catch, you had to try a couple of times & almost slam it for it to latch on properly. The bed was basically a mattress topper with a cover over it sat on top of an uncovered mattress which just felt less clean than if it was fully covered. There were only 3 plug sockets accessible to us in the room, 2 at the table/desk part with the kettle plugged into one of them, so not accessible while in bed to plug in chargers etc. & then the only other single socket on the wall slightly nearer to the bed didn't work. As well as that, the TV also wouldn't turn on. As it turns out, we didn't have a huge amount of time in the room to be using all the amenities, but it would have been good to have had the TV on for a little bit before going to sleep & in the morning before checking out, as well as being able to freshen up using the shower rather than just the sink, would have been nice too. Overall, we were not overly impressed for a hotel room that cost over £100 for 1 night. If it had been somewhere between £60-80 then the issues would have felt (slightly) more acceptable, but we had an event to be at & didn't have time to raise them properly in the hotel, but the shower being usable should be a minimum. Definitely would not recommend to people based on the experience & the price combined. Very disappointed after having picked an Ibis off a previous experience at the one in London & although it was more expensive due to location etc., it was also much superior in many ways. I expected this to at least he a good standard and it was not.

Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your recognition of our location and reception area, but we regret to hear about the issues you encountered in your room. We take your concerns seriously, particularly regarding the functionality of the shower tap, the condition of the toilet door, and the accessibility of power outlets. Our team strives to ensure that all facilities are in proper working order for our guests. It is unfortunate that you experienced these inconveniences during your stay. The state of the bed and the television not functioning properly are also matters we will review with our maintenance team. We acknowledge that being a city centre hotel near leisure facilities may not always align with every guest's expectations, and we have communicated this transparently on our website regarding possible noise levels and other factors. Your feedback is invaluable, and we will use it to improve our services moving forward. We hope you may consider giving us another opportunity in the future. Best regards, Ed - team leader ibis Birmingham New Street Station

Customer review rating 2.0/5

Christine G. Couples - Confirmed reviews ALL

Disappointing. I have stayed in so many nice IBIS hotels, this was by far the worst. It needs more staff and more investment, it looks old and run down.

Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and appreciated our team's friendliness. However, we regret that your experience did not meet your expectations due to the condition of the room and the staffing levels during check-in. Your comments regarding the mattress and the overall appearance of the hotel will be taken into account as we continually strive to enhance our guests' experiences. Thank you for your insights, and we hope you may consider us again in the future. Kind regards, Ed - Front Office Team leader ibis Birmingham Centre New Street Station hotel

Customer review rating 5.0/5

Nicholas L. Friends - Confirmed reviews ALL

Nothing was to much trouble, from entering the hotel to leaving they made you feel welcome.

Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our central location, cleanliness, and the welcoming nature of our staff. Your kind words are greatly valued and motivate us to continue providing excellent service. Kind regards, Ed - Front Office Team leader ibis Birmingham Centre New Street Station hotel

Customer review rating 0.5/5

Mr P. F. Business - Confirmed reviews ALL

Feel like I'm in foreign country

Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations. We strive to provide a welcoming environment for all our guests and appreciate your insights. Kind regards, Ed - Front Office Team leader ibis Birmingham Centre New Street Station hotel

Other web-users rate our hotel

  • 1,841 reviews 9.2/10 Location
  • 2,144 reviews 5/10 Room
  • 1,697 reviews 8.8/10 Service
  • 31 reviews 8.3/10 WiFi
  • 1,292 reviews 3.2/10 Comfort
  • 843 reviews 6.4/10 Cleanliness
  • 762 reviews 7.9/10 Breakfast

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