Dear Iain, Thank you for choosing our hotel and for sharing your review. We are glad you had a comfortable stay with us. We also appreciate your loyalty as an ALL Classic member and that you found our booking process easy. Even so, we are sorry for the difficulties you experienced with the TV remote and the online check-in. Our front desk team is always happy to assist with any in-room equipment, and we will pass your feedback along. Nonetheless, we are pleased you enjoyed our central location right in the heart of Antwerp, close to the theatre square and within walking distance of the main shopping district. We do hope that you will return on another occasion. Best regards, Eva Scheerlinck, General Manager

Dear Judith, We are thrilled that our location right in the heart of the city made your stay so convenient. Our team takes great pride in keeping the hotel spotless and welcoming, so it is wonderful to know you found everything clean and comfortable. We are also glad you started your days with our all-you-can-eat breakfast buffet, and that you appreciated the modern feel of our recently renovated hotel. Your words about our reception team mean a great deal to us. Our hosts are available around the clock, and we are delighted that the gentleman who checked you in left such a warm impression with his helpful and cheerful personality. We look forward to the pleasure of welcoming you back. Many thanks again, Eva Scheerlinck, General Manager

Dear Shana, Thank you very much for this kind review. We are delighted that you found your room perfect and comfortable. Our team takes great pride in ensuring every guest enjoys a restful stay, and it is wonderful to know we hit the mark for you. We are also glad that booking through our website was so straightforward. A smooth arrival sets the tone for a successful business trip, and we are happy that everything felt easy from start to finish. The entire team looks forward to welcoming you back in the future. Best wishes, Eva Scheerlinck, General Manager

Dear Xander, We appreciate your candid feedback; thank you. We are delighted that our team made you feel at home from the moment you arrived. Your kind words about our friendly staff and helpful check-in mean a lot to us. We also love hearing that you found your room comfortable and well equipped. Knowing that everything you needed was at hand and that the cleanliness met your expectations truly makes our day. That said, we note your suggestion about adding a fitness center. While we do not currently offer one, we value ideas like yours as we keep improving our guests’ experience. Finally, we are glad our central location worked so well for your business trip. Being right in the heart of Antwerp, close to theatres, shops, and public transport, is something we are proud to share with our guests. We do hope to welcome you back for an improved experience. Best wishes, Eva Scheerlinck, General Manager

Dear Valerie, Thank you for taking the time to share your feedback. We are pleased that you found your room clean and well maintained. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. Our hotel is undergoing a complete renovation, and we regret that the ongoing final work created a less welcoming atmosphere during your visit. Our team members are multilingual and speak at least three languages, so we are sorry that your arrival did not reflect this standard. The early morning evacuation must have been unsettling, and we understand how frustrating it was to receive no immediate information. Our hosts are available around the clock, and clearer communication should have been provided. Nonetheless, our central location places you right in the heart of Antwerp, next to the Stadsschouwburg and within easy reach of the city’s theatres, shops, and transport links. We hope to see you again in the future. Kind regards, Eva Scheerlinck, General Manager

Dear Sigurd, We appreciate you sharing your comments with us. We are glad you found your bed comfortable and your shower refreshing after a long day. Even so, we regret that your room felt compact. We also hear your feedback about feeling unrecognised as a Classic member, our team is always happy to assist with loyalty perks as from Silver status. Nonetheless, we are pleased the partial renovation works did not disturb your rest and that you liked the new look of our hotel. Our Bamboo toothbrushes are part of our commitment to reducing single-use plastics. However, we regret that the toothpaste was temporarily out of stock. It would be our pleasure to have you return in the future. Best wishes, Eva Scheerlinck, General Manager

Dear Alexey, We appreciate you sharing your comments with us. We are delighted that you found your stay so comfortable and pleasant. It is rewarding to know that our ongoing partial renovations did not affect your experience, even 1 elevator being out of service, and we appreciate you highlighting how smoothly everything went. We are thrilled that our central location made it so easy for you to explore Antwerp on foot. It is great that you found the nearby underground parkings convenient for your car. Finally, we are truly honoured that you chose to stay with us for a second time and that you plan to return. Knowing that our hotel offers you great value in the heart of the city means a lot to us. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Eva Scheerlinck, General Manager

Dear Keith, It was a pleasure to receive this kind review of your time with us. We are delighted to hear that you enjoyed your time with us. Our team feels grateful that you found our staff so helpful and that you appreciated being placed in the room you requested. We are glad our central location made your trip with friends more convenient and pleasant. Knowing that you had a restful night’s sleep is very rewarding for everyone here. We certainly look forward to the pleasure of welcoming you back in the future. Kind regards, Eva Scheerlinck, General Manager

Dear Ali, We appreciate you sharing your comments with us. We are grateful you enjoyed the clean spaces and positive staff interaction.. Your kind words about our team mean a lot to us. We hope to have the opportunity to welcome you again. Best wishes, Eva Scheerlinck, General Manager

Dear Ashley, Thank you for writing a review. We are happy you enjoyed the comfortable, clean setting and liked the attentive support from our team. That said, we are glad our central location and the loyalty program worked well for you. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Eva Scheerlinck, General Manager

Beste Jeanne, Wij lezen met plezier dat uw verblijf bij ons geslaagd was. We vinden het fijn dat u onze service als prettig heeft ervaren en dat onze medewerkers aan uw verwachtingen hebben voldaan. Ook zijn we blij dat u genoten heeft v. de centrale ligging v. ons hotel in het hart v. Antwerpen. Dat u de aanwezigheid v. het waterpunt waardeert, bevestigt voor ons het belang v. zulke voorzieningen voor onze gasten. Graag tot een volgende keer. Met vriendelijke groet, Eva Scheerlinck, General Manager

Dear Julie, We appreciate your thoughtful review. We’re thrilled our facilities and services met your needs during your brief visit. Our team is particularly pleased you appreciated both our central position in Antwerp and the thoughtful amenities for traveling with pets. The combination of accessible parking and round-the-clock service aims to make short stays stress-free, even with early departures. The entire team looks forward to seeing you again in the future. Kind regards, Eva Scheerlinck, General Manager

Dear Paul, Thank you for reviewing your visit to our hotel. Your comments about our lobby enhancements and upgraded facilities are encouraging for our team. However, we apologize certain room elements affected your comfort. Modernized layouts aim to optimize space while maintaining essential conveniences, though we recognize adjustments may be needed. On a positive note, our central location near transit hubs and cultural sites continues offering guests prime access to Antwerp’s attractions. We trust this compensated somewhat during your stay. We hope to have the opportunity of welcoming you back in the future. Best wishes, Eva Scheerlinck, General Manager

Dear Georg, It was a pleasure to receive this kind review of your time with us. Thank you for highlighting our service quality and convenient city-center position. We appreciate your recognition of both our morning offerings and smooth arrival process. Being part of the ALL Accor program allows us to consistently deliver these standards our guests value. We look forward to seeing you again. Kind regards, Eva Scheerlinck, General Manager

Dear Josefa, Thank you for writing a review. We are thrilled you enjoyed your recent stay at ibis Antwerpen Centrum. It’s wonderful to hear you appreciated our recent renovations and found the modernised lobby and rooms to your liking. We’re particularly glad the upgraded air-conditioning and TV systems enhanced your experience during the warmer days. That said, we regret any oversight in our hospitality services and will review our procedures to ensure all guests receive the warm welcome they deserve. Finally, we’re delighted our flexible booking options continue to meet your needs, and we value your loyalty as an ALL Silver member. Our team takes great pride in creating comfortable stays for returning guests like you. The entire team hopes that we will be able to welcome you again. Best regards, Eva Scheerlinck, General Manager

Dear Guest, Thank you for taking the time to send us your rating. It’s rewarding to know you had positive moments during your visit. That said, we apologize for the disruptions affecting your comfort. Our team remains committed to balancing necessary updates with maintaining a restful atmosphere for all guests. We hope to be able to welcome you for an improved experience in the future. Best wishes, Eva Scheerlinck, General Manager

Dear Guest, We appreciate you sharing your perspective with us. Our team is delighted you appreciated our unbeatable location near Antwerp’s main attractions. We take note of your spatial observations. Our compact room design allows us to offer competitive rates in this prime area while maintaining essential comforts. The ongoing entrance enhancements will soon be completed as part of our property upgrades. We hope to have the opportunity to welcome you back in the future. Sincerely, Eva Scheerlinck, General Manager

Dear Ranbir, Thank you very much for your kind feedback. We are thrilled to hear about your positive experience at ibis Antwerpen Centrum. It’s wonderful that you appreciated our team’s helpfulness, especially Mohamed’s contributions. We’re also glad the reliable Wi-Fi and convenient location added comfort to your family trip. Being steps away from Antwerp’s main attractions is something we take pride in, and we hope it enhanced your visit. We look forward to seeing you again on a future trip. Kind regards, Eva Scheerlinck, General Manager

Dear Mary, We appreciate your kind review. We are thrilled you enjoyed your stay with us. Our team takes pride in assisting guests during unexpected situations, and we’re glad we could help you settle in smoothly. It’s wonderful to hear your booking experience through all.com met your needs, and we appreciate your loyalty as a Classic member of our ALL Accor program. The entire team looks forward to welcoming you back in the future. Best wishes, Eva Scheerlinck, General Manager