Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.8/5 397 reviews

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Mercure Hotel Amsterdam West - Image 1
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Oude Haagseweg 20, 1066 BW AMSTERDAM, Netherlands

Description

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

Our accommodation(s)

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Telephone
Fax +31 20 615 9027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  397 reviews

TripAdvisor Rating  3.5/5  1,399 reviews

Bad service

TripAdvisor rating 1.0/5

Resort50366721797 TripAdvisor review

I was here on the weekend. I waited at the reception for 40 minutes and called a few times for a reception employee but no one came. I then left and returned later in the afternoon. After waiting and calling, this time a woman named Noura came. After I indicated that I had been waiting for a very long time, she indicated that she was on a break. she could not have helped me and her behavior and attitude were unprofessional. the hotel is not 4 stars. and am very disappointed with the service

Dear Guest, Thank you for taking the time to provide this feedback. We understand that waiting can be frustrating, and it is never our intention to inconvenience our guests. We aim to provide prompt and courteous service at all times. Moreover, we are also deeply apologetic for the impression you received. Regarding the hotel's rating, our commitment to offering quality accommodation and service is unwavering, and we take your observations seriously. We regret that your overall service experience did not reflect the level of excellence we endeavor to uphold. We value your input and will use it as an opportunity to improve our guest experience. We hope to welcome you back on future occasions. Best regards, Mercure Hotel Amsterdam West

Overall good stay - couple of little niggles

Customer review rating 4.0/5

G W. Friends - Confirmed reviews ALL

Stayed here for the weekend to watch the F1 - the rooms were presented nicely - the bed was huge and comfortable - well worth the money and stay A couple of little issues … the bar / restaurant seemed very quiet so the waiters whilst they were professional , just wanted us to stop ordering at 10pm and at 8:30am on the (day of checking out luckily) someone in the rooms above started drilling and knocking - then proceeded to move to the next room and do the same thing - I understand maintenance will happen just would’ve been nice of them to leave if until at least 9:30 before doing anything like this

Dear G W., Thank you for taking the time to review your stay with us. We are pleased that you found the rooms well-presented and the bed size to your liking, reflecting our commitment to comfort and quality accommodations. However, we regret to hear about your experience at our restaurant and the disturbance due to maintenance work. Our restaurant aims to provide a relaxing environment where guests can continue to order until closing time, and we typically schedule maintenance to minimize disruptions to our guests. We will review your comments to better coordinate these aspects in the future. Finally, we are delighted that you recognized the value of your stay, enjoying the spacious comfort of your room. Our location, a short walk from the serene lake at De Oeverlanden and with easy access to public transport, is indeed one of the highlights we are proud to offer our guests. We are looking forward to welcoming you again. Best regards, Mercure Hotel Amsterdam West

Clean, nice staff

Customer review rating 4.0/5

Fred Couples - Confirmed reviews ALL

Room was nice and clean, comfortable. Reception staff is very helpful and friendly.

Dear Fred, Thank you for this review of your recent stay. We are delighted that you found your room to be clean and comfortable, and that our reception staff provided helpful and friendly service, fostering a welcoming atmosphere during your stay. However, we regret that some aspects of your stay did not meet the standards you expected. We understand that you felt the price of the breakfast was a bit high. We try to ensure our prices remain competitive, however, we have noted your concern. Nonetheless, we are pleased that you appreciated the overall cleanliness of our hotel, as well as the courteous and professional assistance from our team. It is our goal to ensure that every guest leaves with a positive impression, and your kind words affirm our commitment to maintaining high standards of hospitality. We are looking forward to welcoming you again. Kind regards, Mercure Hotel Amsterdam West

Quiet...and close to the airport

Customer review rating 3.5/5

Ed G. Solo - Confirmed reviews ALL

Good location, although taxi or bus travel (and a short walk) required from airport. Bar closes early in the evening. Staff really helpful and friendly especially on reception. Bike hire required if you're staying here for more than an overnighter.

Dear Edwin, Thank you for taking the time to share your feedback. We are pleased that our staff's helpfulness and friendliness stood out during your visit, highlighting the high service standards we strive to uphold. However, we apologize for certain aspects of your stay falling short of your expectations. We understand that our bar closing at 10pm may not align with the preferences of all our guests, and we take note of your comment on this matter. In regards to the recognition of your ALL membership status, we deeply regret that it was not acknowledged to your satisfaction and will ensure that our team is reminded of the importance of recognizing our valued loyalty members. Finally, we are delighted that you enjoyed the hotel's proximity to the airport and the convenience it offers for travelers. Please note that, due to road construction, the bus routes are temporarily changed. Our location next to the natural park 'De Oeverlanden' and the lake provides a serene escape from the hustle and bustle, which we are glad you could appreciate. We look forward to seeing you again in the future. Kind regards, Mercure Hotel Amsterdam West

Poor condition of room

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Far below my expectation.

Dear Youngkyun, Thank you for taking the time to share your feedback. We are sorry that your stay did not fully meet your expectations. We understand that the comfort and condition of your room are paramount, and we strive to provide a relaxing environment for all our guests. We regret to hear that the cleanliness was not up to our usual standards and we take your comments on this matter very seriously. Regarding the noise levels, our hotel is designed to ensure a peaceful stay, and we are disappointed to learn this was not your experience. Additionally, we recognize the importance of a good start to the day, and it appears our breakfast did not live up to this expectation. Please accept our apologies for the inconvenience; we believe that the feedback from our guests is extremely valuable in ensuring we continue to meet your expectations. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

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Other web-users rate our hotel

  • 571 reviews 6.6/10 Location
  • 743 reviews 6.7/10 Room
  • 565 reviews 6.7/10 Service
  • 16 reviews 7/10 WiFi
  • 355 reviews 6/10 Cleanliness
  • 231 reviews 6.6/10 Breakfast
  • 230 reviews 3.2/10 Value
  • 166 reviews 5.2/10 Food

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