Sofitel Luxembourg Europe 5 stars

Customer review rating (ALL Rating) 4.8/5 1,233 reviews

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6, Rue du Fort Niedergruenewald, Plateau de Kirchberg, 2226 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Exceptional architecture

  • Direct access to public transportation to city highlights

  • Covered parking

  • Local produce restaurant, Italian restaurant and lounge bar

  • 24/7 room service, reception and fitness center

Our accommodation(s)

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Hotel location

Sofitel Luxembourg Europe

6, Rue du Fort Niedergruenewald, Plateau de Kirchberg
2226 LUXEMBOURG
Luxembourg

GPS:49.621782, 6.145345

Telephone
Fax +352 42 50 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,233 reviews

Customer review rating 5.0/5

Crystal E. Families - Confirmed reviews ALL

This hotel was the epitome of luxury! The beds are super comfortable, and the food and drinks were impeccable. All of this was topped off by an extremely caring and courteous staff. We done! Can’t wait to stay with you again!

Dear Guest, Thank you for choosing the Sofitel Luxembourg Europe and for sharing your incredible feedback. We are absolutely thrilled to read that you had the best night's sleep of your life and that our hotel represented the epitome of luxury for you. It is wonderful to know that you thoroughly enjoyed the comfort of our beds, our impeccable food and drinks, and the attentive care provided by our courteous staff. We will be sure to pass along your well done to the entire team, and we look forward to the pleasure of welcoming you back in the near future. Sincerely, Fernando Lopez Lens, Area General Manager in Sofitel Hotels Luxembourg

Customer review rating 4.0/5

Jay C. Business - Confirmed reviews ALL

Visited during heat wave. AC would not go below 23.5 degrees which made for uncomfortable sleeping the two nights I was there. Temperature control an important feature to me. The front desk did bring up a fan which was appreciated.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at the Sofitel Luxembourg Europe. We are pleased that you appreciated the assistance of our front desk team in providing a fan, but we sincerely regret that the room temperature deters from your comfort. We understand how crucial efficient temperature control is for a restful night, especially during a heat wave. Your comments regarding the air conditioning limit have been passed on to our maintenance department for review. We hope to have the pleasure of welcoming you back under more comfortable conditions. Sincerely, Fernando Lopez Lens, Area General Manager in Sofitel Hotels Luxembourg

Customer review rating 4.5/5

Mary O. Families - Confirmed reviews ALL

Great services, your team is efficient, friendly, great representatives of your organization.

Dear Guest, Thank you for staying at the Sofitel Luxembourg Europe and for sharing your feedback. We are delighted to hear that you experienced great service and found our team to be efficient, friendly, and excellent representatives of our hotel. Your compliments will be gladly passed along to the entire staff. We look forward to the pleasure of welcoming you back in the near future. Sincerely, Fernando Lopez Lens, Area General Manager in Sofitel Hotels Luxembourg

Customer review rating 5.0/5

Giuseppe C. Business - Confirmed reviews ALL

Very pleasant

Dear Guest, Thank you so much for staying with us at the Sofitel Luxembourg Europe. My team and I are very glad to hear that you thoroughly enjoyed your stay, and we look forward to the pleasure of welcoming you back in the near future. Sincerely, Fernando Lopez Lens, Area General Manager in Sofitel Hotels Luxembourg

Customer review rating 3.0/5

Iwan B. Business - Confirmed reviews ALL

Air conditioning doesn’t cool room sufficiently. No bottle openen in room. Not possible to watch world cup in the room.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at the Sofitel Luxembourg Europe. We sincerely apologize that your experience did not live up to the high standards expected of a five-star hotel. We have taken immediate note of your comments regarding the room temperature, the missing bottle opener, and the television channels for the World Cup. These points have been shared directly with our maintenance and guest service teams to ensure they are addressed. We hope to have the opportunity to welcome you back in the future to offer you a much-improved experience. Sincerely, Fernando Lopez Lens, Area General Manager in Sofitel Hotels Luxembourg

Other web-users rate our hotel

  • 292 reviews 9.1/10 Location
  • 565 reviews 9/10 Room
  • 629 reviews 9.4/10 Service
  • 309 reviews 8.7/10 Comfort
  • 232 reviews 8.9/10 Breakfast
  • 168 reviews 9.1/10 Vibe
  • 164 reviews 9.7/10 Cleanliness
  • 159 reviews 8.8/10 Food

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