Sofitel Luxembourg Europe 5 stars

Customer review rating (ALL Rating) 4.8/5 1,232 reviews

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6, Rue du Fort Niedergruenewald, Plateau de Kirchberg, 2226 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Exceptional architecture

  • Direct access to public transportation to city highlights

  • Covered parking

  • Local produce restaurant, Italian restaurant and lounge bar

  • 24/7 room service, reception and fitness center

Our accommodation(s)

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Hotel location

Sofitel Luxembourg Europe

6, Rue du Fort Niedergruenewald, Plateau de Kirchberg
2226 LUXEMBOURG
Luxembourg

GPS:49.621782, 6.145345

Telephone
Fax +352 42 50 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,232 reviews

Customer review rating 3.0/5

Jason B. Business - Confirmed reviews ALL

Room was fine - plenty of space, comfortable bed, complimentary water and other bits so all good on that front, although none o fthe light switch buttons are labelled (and there are a lot of them) so it's all a bit 'guess and press' but it's not too hard to figure out. Reception staff were friendly and helpful and check-in and check-out were fine. Breakfast service however I thought was very poor. No greeter - just barked at for my room number by someone clearing tables and told to sit anywhere, so it's a case of hunting down a table that's clear. I sat down and waited for someone to explain how it worked - I had no idea if cooked eggs or other items were in my 'included' breakfast or not, but nobody asked if I wanted anything so I guess not. Also waited for someone to ask what hot drink I wanted but got fed up of waiting for that so went to get some food. Eventually after about 15 mins I managed to grab a server bringing a drink to the table next to me to order a pot of tea but I had been ignored until that point. No one ever asked if any refills were needed. The buffet selection was just about OK, but for 37 Euros for the basic selection and associated bad service I thought this was exceptionally poor value for money. I did complain to reception on check-out, and may have got some extra points but I don't know how many.

Dear Mr. B., Thank you for sharing your feedback. We are pleased to hear that you found your room comfortable, appreciated the amenities, and that our reception team made a positive impression. However, we are very sorry to learn that your breakfast experience did not meet expectations. Please rest assured that this does not represent the level of service we strive to provide, and we fully understand how frustrating this must have been. Your comments have been shared with our Food & Beverage team for immediate review and attention. Thank you again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back for a truly memorable experience. Sincerely, Fernando Lopez Lens Area General Manager Sofitel Hotels in Luxembourg

Customer review rating 4.5/5

Hui L. C. Families - Confirmed reviews ALL

I have a wonderful stay, the service is excellent

Dear Ms. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fernando Lopez Lens Area General Manager Sofitel hotels in Luxembourg

Customer review rating 4.5/5

Marc G. Business - Confirmed reviews ALL

Upon arrival, I had some difficulties to locate the reception, but after that an extremely pleasant stay with unusually helpful staff, catering my needs such as late checkout, friendly waiter at the Feierwon restaurant. Just a bit outrageous what one night in a good business hotek costs these days.

Dear G., Thank you very much for taking the time to share your experience. We are truly delighted to read that the remainder of your stay was so enjoyable. Your kind words regarding the attentiveness of our team, your late check-out experience, and the warm service at the De Feierwon restaurant will be shared with our colleagues with great pride. We also take note of your comment regarding pricing. Our rates reflect the level of service, comfort, and overall experience we strive to provide, though we fully understand your perspective and appreciate your candid feedback. We very much hope to have the pleasure of welcoming you again in the near future. Yours sincerely, Fernando Lopez Lens Area General Manager Sofitel Hotels in Luxembourg

Customer review rating 4.5/5

Oliver B. Business - Confirmed reviews ALL

The room was very nice, notably the shower.

Dear B., Thank you very much for your kind review of our hotel. We are sincerely pleased to learn that you had an enjoyable stay with us. We sincerely look forward to welcoming you back again in the near future. Yours sincerely, Fernando Lopez Lens Area General Manager Sofitel Hotels in Luxembourg

Customer review rating 1.0/5

Alain H. Business - Confirmed reviews ALL

A double reservation had been made caused by a hacking on internet from an agency when trying to book a room fro Sofitel Europe and redirect without notice to Sofitel Grand Ducal. Briefly, I finally had paid two reservations and the manage at the reception desk didn't want to manage this problem sending me to the other Sofitel knowing that in fact I had been hacked by an, agency while booking... They just told me that it should be solved by Grand ducal. Tis is unacceptable knowing that in addition I book 20 rooms for two days on the 23-24/04 for an international symposium at the Sofitel Europe.

Other web-users rate our hotel

  • 299 reviews 9.1/10 Location
  • 543 reviews 9.2/10 Room
  • 618 reviews 9.5/10 Service
  • 309 reviews 9/10 Comfort
  • 226 reviews 8.6/10 Breakfast
  • 164 reviews 9.7/10 Cleanliness
  • 159 reviews 9.6/10 Vibe
  • 147 reviews 8.6/10 Food

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