Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.5/5 3,693 reviews

Best price
guarantee
Mercure Amsterdam City Hotel - Image 1
Mercure Amsterdam City Hotel - Image 2
Mercure Amsterdam City Hotel - Image 3
Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • A 4-star Amsterdam hotel with on-site parking & bike rentals

  • Restaurant with a terrace overlooking the Amstel River

  • Wellness facilities with infrared sauna, steambath and gym

  • Spacious, stylish rooms, some with kitchenettes or river views

  • Under 20 mins from Schiphol Airport & close to 2 metro stops

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin Classic

Photo out of - Twin Classic

Whether you're staying at our waterside Amsterdam hotel for business or leisure, Twin Classic rooms offer welcome comforts, like Nespresso coffee, rainfall showers and complimentary Wi-Fi. Your room features river views to look forward to each morning.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Comfortable yet clever décor defines this Amsterdam hotel suite, with eye-catching images and calming tones complementing wood furnishings. There's room to sit down with Nespresso coffee and enjoy the view, and your bathroom has an inviting tub.

Max. number of persons
2
Area
From 44 m² / 473 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Let your Double Privilege room take care of you, from the first morning Nespresso with views over the canal, to evenings with Chromecast TV and complimentary soft drinks. The chic décor fuses contemporary Dutch design with home-style wood furnishings.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Ideal for Amsterdam holidays or business trips, this spacious room blends modern Dutch flair with calming, minimalist design. The sofa bed creates living space by day, where you can watch the 40-inch TV with a complimentary soft drink from the lobby.

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Perfect for family visits to Amsterdam, the room features a microwave and fridge (cutlery upon request) and soft drinks to make the city your home away from home. The living area is a stylish hangout by day and a space for a double sofa bed at night.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Views of the river and the Amsterdam skyline greet you in your Twin Privilege room with two single beds, ideal for friends exploring our city. Sip Nespresso coffee each morning, and pick up complimentary soft drinks from the lobby at any time of the day.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

With twin beds and a sofa bed, this Amsterdam accommodation sleeps up to three guests, perfect for families and groups of friends. Thoughtful touches, including complimentary soft drinks, a rainfall shower and sweeping city views, round off your stay.

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 368 rooms
  • One room for people with reduced mobility
  • 16 family rooms
  • 15 connecting rooms
  • 368 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Dutch
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • Buffet Additional charge
  • Buffet Additional charge

Business

11 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Foosball
  • Children''s TV Channels

Well-being

Fitness Centre

  • On site

Sports and leisure

Table tennis

  • On site

Bodybuilding equipment/Gym

  • Nearby

Gym

  • Nearby

Bodybuilding equipment/Gym

  • On site

Gym

  • On site

Boat excursions

  • Nearby

Table tennis

  • Nearby

Bike rack facilities

  • Nearby

Bike rack facilities

  • On site
  • On site
  • Outdoor parking
  • Private
  • 120 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 5 m / 16 ft

  • Parking pricing: 34.00 € 34 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 22 kVA

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

FLOOR RESTAURANT & LOUNGE

Photo out of - FLOOR RESTAURANT & LOUNGE

Regional produce and local cuisine take centre stage in our restaurant, where the tree-lined terrace sits right along the canal. Inside, scenes of Amsterdam townhouses offer a sense of place, and creative lighting and mismatched mirrors draw the eye.

Cooking style
International
Capacity
65
Accessibility
Accessible service
Joan Muyskenweg 10, 1096 CJ Amsterdam, Netherlands
Telephone +31 20 717 8181
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Regional produce and local cuisine take centre stage in our restaurant, where the tree-lined terrace sits right along the canal. Inside, scenes of Amsterdam townhouses offer a sense of place, and creative lighting and mismatched mirrors draw the eye.

Stroll into Bar Floor for crisp, cold beers, wines, artisanal spirits and curated cocktails. With sleek, maritime-inspired decor, it's ideal for pre-dinner cocktails with friends or winding down with colleagues after a day of productive meetings.

Start your day with our international breakfast buffet, featuring hot and cold dishes, healthy choices and indulgent treats. Vegetarian, vegan and gluten-free options offer something for everyone. If you prefer, you can order breakfast to your room.

Maintain your workout routine at our first-floor fitness room, and feel revitalised and balanced during your stay. Bike rentals provide a chance to explore the city while staying active and enjoying the fresh air.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,693 reviews

Customer review rating 2.5/5

Matt/ibc26-g/2204-5 C. Business - Confirmed reviews ALL

Dear Matt, Thank you for sharing your thoughts on your recent visit. We are pleased to know that you found our hotel welcoming. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We apologize for the shortcoming with the bedding and the missed replenishments of the coffee station. These are not the standards we aim for and our team is always available to resolve such matters swiftly. We also regret that your check-in took longer than it should have due to an isolated payment matter. Please know that we are reviewing this internally as we strive to ensure a seamless experience for our guests from check-in to check-out. We hope to welcome you back in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Encarnacion L. M. F. R. E. Friends - Confirmed reviews ALL

Dear Arna, Thank you for taking the time to share your thoughts. We’re glad you found our hotel clean and welcoming, and that our team’s friendly service stood out. It’s great you enjoyed the breakfast buffet at L’Ambiance and the bar with the river view. It would be our pleasure to have you return on another occasion. Very best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Rostislav/ibc26-g/1335-2 S. Business - Confirmed reviews ALL

Dear Rostislav/ibc -G/, It was a pleasure to receive your kind feedback. We’re glad our location was convenient and the reception team made you feel welcome. It’s great your room was spotless and comfortable for your business trip. We would be delighted to welcome you back on another occasion. All the best, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 2.0/5

Alexander/ibc26-g/1604-1 B. Business - Confirmed reviews ALL

Dear Alexander, Thank you for sharing your thoughts on your recent visit. We are truly sorry to hear that so many aspects of your stay fell short of your expectations. The shortcoming with your billing upon arrival should have been handled with more care, and we regret the unnecessary frustration this caused. When a booking discrepancy arises, our team is trained to review the documentation a guest provides and work towards a swift resolution, not to deflect responsibility. Your comments about the bedding, the breakfast offering, and the coffee have been carefully noted. We understand how a poor night’s rest and a disappointing start to the day can colour an entire visit, and we sincerely regret that these elements were not up to the standard you had every right to anticipate. Our breakfast team strives to keep the buffet well stocked and the items freshly prepared throughout service, and we are sorry this was not your experience. The value you received clearly did not match the cost of your stay, and that is something we take seriously. Equally, we acknowledge your remarks about the booking process and the impression our team left, and we will review these points internally to ensure we deliver a more consistent welcome in the future. We do hope to be able to welcome you back for a better experience. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 3.5/5

Paul H. Couples - Confirmed reviews ALL

Dear Paul, Thank you for choosing our hotel and for sharing your review. We are pleased that you appreciated the range of facilities our hotel offers. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our Classic rooms are designed to make efficient use of 21 square metres, and we recognise that this may feel more compact compared to other establishments. Our reception team remains at your disposal to assist with any comfort needs and could also introduce you to our Privilege rooms, which provide additional space. Nonetheless, we are glad that your overall impression was favourable and that the hotel served you well during your visit. We would love to have you return in the future. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Matt, Thank you for sharing your thoughts on your recent visit. We are pleased to know that you found our hotel welcoming. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We apologize for the shortcoming with the bedding and the missed replenishments of the coffee station. These are not the standards we aim for and our team is always available to resolve such matters swiftly. We also regret that your check-in took longer than it should have due to an isolated payment matter. Please know that we are reviewing this internally as we strive to ensure a seamless experience for our guests from check-in to check-out. We hope to welcome you back in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Encarnacion L. M. F. R. E. Friends - Confirmed reviews ALL

Love the service

Dear Arna, Thank you for taking the time to share your thoughts. We’re glad you found our hotel clean and welcoming, and that our team’s friendly service stood out. It’s great you enjoyed the breakfast buffet at L’Ambiance and the bar with the river view. It would be our pleasure to have you return on another occasion. Very best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Rostislav/ibc26-g/1335-2 S. Business - Confirmed reviews ALL

near to Metro and city center ( for bike ) :), reception crew was pefect and smile, room was clean,

Dear Rostislav/ibc -G/, It was a pleasure to receive your kind feedback. We’re glad our location was convenient and the reception team made you feel welcome. It’s great your room was spotless and comfortable for your business trip. We would be delighted to welcome you back on another occasion. All the best, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 2.0/5

Alexander/ibc26-g/1604-1 B. Business - Confirmed reviews ALL

When I arrived at Mercure, there was already an issue with check-in where the receptionist charged me for 2 nights when it was supposed to be one, which I had proof of via email. The receptionist blamed IBC and didn't do anything to resolve it. The pillow in the bedroom was extremely uncomfortable, very small and literally no support. The breakfast was mediocre. There wasn't any staff topping up things and checking levels. No honey in the pot, and the eggs that were supposedly soft boiled where completely hard boiled, and completely over cooked. Just have a boiling pot and people can time their eggs with special utensils to get the eggs out. All hotels have this! coffee was pretty disgusting as well. After some lengthy discussion the following morning I was able to get a refund from the receptionist. All in all, I won't be booking this hotel again.

Dear Alexander, Thank you for sharing your thoughts on your recent visit. We are truly sorry to hear that so many aspects of your stay fell short of your expectations. The shortcoming with your billing upon arrival should have been handled with more care, and we regret the unnecessary frustration this caused. When a booking discrepancy arises, our team is trained to review the documentation a guest provides and work towards a swift resolution, not to deflect responsibility. Your comments about the bedding, the breakfast offering, and the coffee have been carefully noted. We understand how a poor night’s rest and a disappointing start to the day can colour an entire visit, and we sincerely regret that these elements were not up to the standard you had every right to anticipate. Our breakfast team strives to keep the buffet well stocked and the items freshly prepared throughout service, and we are sorry this was not your experience. The value you received clearly did not match the cost of your stay, and that is something we take seriously. Equally, we acknowledge your remarks about the booking process and the impression our team left, and we will review these points internally to ensure we deliver a more consistent welcome in the future. We do hope to be able to welcome you back for a better experience. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 3.5/5

Paul H. Couples - Confirmed reviews ALL

It had most things that any large hotel can and should offer. The previous two nights we had stayed at a Hyatt in Antwerp and a Van Der Velk near Delft. Both had bigger rooms and much bigger bathrooms. There is nothing wrong with the hotel, it is just not as comfortable.

Dear Paul, Thank you for choosing our hotel and for sharing your review. We are pleased that you appreciated the range of facilities our hotel offers. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our Classic rooms are designed to make efficient use of 21 square metres, and we recognise that this may feel more compact compared to other establishments. Our reception team remains at your disposal to assist with any comfort needs and could also introduce you to our Privilege rooms, which provide additional space. Nonetheless, we are glad that your overall impression was favourable and that the hotel served you well during your visit. We would love to have you return in the future. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 3.5/5

Hermanus J. V. Business - Confirmed reviews ALL

Good but on final day the taxi that the hotel arranges did not pitch on time and then we only get a taxi twenty minutes late and a rush to airport and not friendly taxi driver. Our stress and then still need to pay same amount to taxi which we feel were not aligned. No airport shuttle that could solved this problem.

Dear Hermanus J., We appreciate you sharing your comments with us. We regret the transport delay and stress on your final day and appreciate your feedback on the breakfast menu repetition. Our team is always ready to assist with last-minute arrangements to improve your experience. Our location near metro stations offers quick access to the city centre, which we hope you found convenient. We hope to have the occasion to welcome you back in the near future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Bozena H. Families - Confirmed reviews ALL

The room was modern and spacious and well equipped. I also liked the variety of options for breakfast, which was very tasty.

Dear Bozena, Thank you for your positive feedback. We’re glad you enjoyed your modern, spacious room and the tasty breakfast variety. Your comfort and loyalty as a Diamond member mean a lot to us. It would be our pleasure to have you return on another occasion. Very best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Noel B. Couples - Confirmed reviews ALL

We enjoyed a friendly welcome, the view from the room (18th floor) was great and the room was ideal

Dear Noel, Thank you for taking the time to share your feedback. We are delighted that our team gave you such a warm welcome upon arrival. It is wonderful that you appreciated the view from the 18th floor, our higher rooms really do offer a special perspective over the city. We are also pleased that your room suited your needs so well and helped make your couple’s trip a comfortable one. We look forward to seeing you again in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.0/5

Guste G. Couples - Confirmed reviews ALL

Staff were very lovely and informative but the cleaning was not good at all we stayed for 3 days and only 1/3 days we came back to a clean room. Other times we had to ask and when we did it wasn’t done properly. our dishes were taken but were left outside the elevators and not taken downstairs.

Dear Guste, We thank you for taking the time to provide us with your feedback. We’re glad you enjoyed our location and amenities. Sorry the cleanliness fell short; our housekeeping team strives to maintain high standards and is ready to assist whenever needed. We look forward to seeing you again in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Giorgos M. Families - Confirmed reviews ALL

EVERYTHING WAS VERY GOOD ROOM ,CLEANESS , ONLY WE DIDNT HAD SMTH TO BUY FOR THE AREA HADNT SMTH CLOSE

Dear Giorgos, We appreciate you sharing your comments with us. We are glad you found your room comfortable and clean. It is also great that your family trip went so well overall. However, we are sorry that you struggled to find nearby shops. Our hotel has a 24-hour foodshop in the lobby with fresh food and drinks, and we hope this helps on a future visit. We also regret that the WiFi speed did not meet your expectations. Nonetheless, our team is pleased that you appreciated the comfort of your stay. Our location next to the river offers easy access to the city centre and the Zuidas district, and we hope you were able to enjoy the area. We look forward to the pleasure of welcoming you back on a future stay. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 0.5/5

Greg K. Couples - Confirmed reviews ALL

As reported to reception on the night and when leaving the following morning, our TV continued turning back on after we definitely turned it off. This destroyed our ability to sleep for several hours. After calling reception no one came within a reasonable time so we had to withdraw the room card/ key to cut all electricity. The room is adjacent to plant room and is quite noisy. We have had no apology and heard nothing from Accor / Mercure, hence doing this review is just box ticking for Accor / Mercure.

Dear Greg, Thank you for sharing your thoughts on your recent visit. We are truly sorry that your stay fell far short of your expectations and that several aspects of your visit left you disappointed. The difficulties you encountered with the in-room equipment and the disruption to your rest are far from the seamless experience we aim to deliver. Our reception team is available around the clock to assist with these rare situations, and the support you needed did not reach you in time. It is equally concerning that your concerns went unacknowledged after you raised them. A good night’s sleep is the foundation of any hotel, and we take any disruption to our guests’ rest very seriously. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Mimi G. Business - Confirmed reviews ALL

With Trafalgar as TD . All services provided beautifully and efficiently thank you

Dear Mimi G., Please accept our sincere thanks for this glowing review. We are delighted that you found your stay such a pleasure, from start to finish. Our team takes great pride in delivering friendly and professional service, and we are thrilled that George and our Asian colleague made such a positive impression on you. We are equally pleased that the arrangements for your Trafalgar trip were handled smoothly and efficiently, making your business visit effortless. We look forward to the pleasure of welcoming you back. Many thanks again, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Zakaria L. Solo - Confirmed reviews ALL

Thanks to Amizhen for the warm welcoming and the room was very confortable

Dear Zakaria, Thank you for taking the time to share your feedback. We are delighted that our colleague made you feel so welcome and that your room was comfortable. It is great to know you enjoyed a smooth experience, from booking to arrival. We hope to welcome you back in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Lindsey P. Families - Confirmed reviews ALL

Well located, easy to get to via public transport, friendly, helpful and efficient staff, facilities were clean, excellent breakfast and the children enjoyed collecting their free drinks each day.

Dear Lindsey, Please accept our sincere thanks for this glowing review. We’re glad you found our location convenient and our team friendly and efficient. It’s great the cleanliness and breakfast met your expectations, and your children enjoyed the complimentary drinks. It would be our pleasure to have you return on another occasion. Very best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.0/5

Victoria S. Friends - Confirmed reviews ALL

Weekend bolt hole, ten mins walk to the metro. Nice clean room. Great breakfast

Dear Victoria, We are grateful for the time you took to review your recent visit to our hotel. We’re glad you enjoyed the clean room, breakfast buffet, and convenient location near the metro. Sorry about the bathroom door issue affecting your privacy; our front desk is always ready to assist with such concerns. We all hope to have the pleasure of welcoming you again. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Loren L. Families - Confirmed reviews ALL

excellent receptionist, he’s very kind and accommodating. the cot i requested was provided. the view we had from room was amazing. restaurant staff was very nice too and patient with my kid. over all we had a great experience in this hotel. i recommend !

Dear Loren, Thank you for this high rating. We’re glad our receptionist was kind and attentive, and that your cot request and room view met your expectations. It’s great the restaurant staff were patient with your child, making your family feel welcome. We hope to have the occasion to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 3.5/5

Tracey A. Couples - Confirmed reviews ALL

Staff nice, food good, room was ok, bathroom was dirty, shower was blocked. Room was by lift to noisy with people coming and going. Close to metro to get around. Taxi outside hotel if you need one but expensive.

Dear Tracey A., Thank you very much for your feedback. We’re glad our team impressed you and you enjoyed the food. Sorry for the bathroom issues and noise near the lift; we can help with quieter rooms next time. It’s great you found our location convenient with easy metro access and taxis outside. We look forward to welcoming you for another pleasant holiday. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 3.5/5

Danny M. Couples - Confirmed reviews ALL

All staff are lovely, they even put balloons and rose petals on the bed for my girlfriend’s birthday. Room was a bit small but clean and comfortable. Lifts are very slow. Would recommend.

Dear Danny, Thank you for sharing such a valuable review. We’re glad our team made your girlfriend’s birthday special with balloons and rose petals. Sorry the room felt compact; our Privilege rooms offer more space. We’re happy you found it clean and comfortable. We hope to have the pleasure of welcoming you back in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 3.0/5

Pedro D. G. Families - Confirmed reviews ALL

Room équipements with some problems

Dear Pedro, Thank you for taking the time to share your thoughts with us. We regret the issues with your room and the lack of follow-up, which don’t reflect our standards. Our maintenance and support teams are always available to assist. We appreciate your feedback as an ALL Classic member. We hope to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Julian C. Families - Confirmed reviews ALL

Stayed for 5 nights and found it a perfect location, just a 5 minute walk to the metro. Our room was lovely, awesome views, nicely appointed and spotless. All the staff were friendly, informative and always approachable. A really nice welcoming hotel. We had an excellent experience staying here

Dear Julian, We’re glad the upgrade to a Privilege twin made your stay special and that our front desk team gave you a warm welcome. It’s great you enjoyed the inviting lobby, bar, and our sustainability efforts. We’re also happy the bar’s atmosphere and service added to your experience. We look forward to welcoming you back for another excellent experience with us. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Other web-users rate our hotel

  • 1,370 reviews 7.4/10 Location
  • 1,914 reviews 7.6/10 Room
  • 1,777 reviews 8.8/10 Service
  • 32 reviews 5.9/10 WiFi
  • 872 reviews 7.3/10 Cleanliness
  • 829 reviews 8.4/10 Breakfast
  • 443 reviews 4.6/10 Value
  • 411 reviews 9.2/10 Vibe

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Amsterdam Hotels