Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,573 reviews

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Mercure Amsterdam City Hotel - Image 1
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Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Pascal Vos. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,573 reviews

TripAdvisor Rating  4.0/5  2,894 reviews

Certificate of excellence 2024

Disappointed visit

TripAdvisor rating 3.0/5

Ann M M TripAdvisor review

Arrived Friday 27th with no issues. Very friendly and helpful staff. We ate in the hotel restaurant as we arrived late and didn't know the area well enough to go back out . If you like pizza and burgers then that is fine but there was no other choice which for a big hotel I found disappointing. We then went and sat in the bar area and had a couple of drinks. Again very pleasant and attentive staff. However when we went to the bar Saturday night we were told it was closed and that we had to use the 'restaurant' seating area or sofas that were more or less in the foyer of the hotel. It wasn't busy?? The advert for our stay said there was a bar but we couldn't use it?? Sunday night we went back to the bar and it was closed again. This time we asked why we couldn't use it and was told 'when its busy they like to keep everyone together'. It wasn't busy so the girl opened it up and this time let us sit in the bar at a table. We were also looking forward to using the steam room etc but when we enquired where it was, were told it was 'out of order'? How long has it been out of order and why were we not told as we picked this hotel for that reason! Breakfast was excellent with lots of choice, again very attentive and pleasant staff. Rooms were good size and very comfortable. Pity about the spa and bar!

Dear Guest, Thanks for your review about our hotel. We are delighted that you found our staff to be friendly and helpful, and that you enjoyed the comfort of our rooms and the extensive choices available at our breakfast in L’Ambiance. However, we regret to hear about your disappointment regarding the dining options in our restaurant and the availability of our bar and spa. We understand how these aspects can impact the overall experience and apologize for any inconvenience caused. Our aim is to offer a variety of choices in our restaurant, and we will consider your feedback for future improvements. Regarding the spa, unforeseen maintenance issues can arise, and while we strive to keep all facilities in top condition, sometimes closures are necessary to ensure the highest standards of service. Nonetheless, we are pleased that the highlights of your stay included the attentive service and the quality of our breakfast offerings. Our team takes great pride in ensuring our guests start their day right with a satisfying meal. We are hoping to welcome you back in the future. All the best. Francis Windt, General Manager, Mercure Hotel Amsterdam City

Great location good stay

Customer review rating 5.0/5

Renaldo C. Families - Confirmed reviews ALL

Absolutely perfect stuff in the front desk always smiling and there to help you

Dear Renaldo, Thank you very much for this kind review of your recent stay. It delights us to learn that your stay with us at Mercure Amsterdam City was a memorable one. We are pleased that you recognized the prime location of our hotel, conveniently situated next to the river with easy access to Amsterdam's main attractions. It is wonderful that our team at the front desk made a lasting impression with their ever-present smiles and readiness to assist - we pride ourselves on offering exceptional service to our guests. We look forward to seeing you again soon. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Did not like

TripAdvisor rating 2.0/5

MyDiabetic N TripAdvisor review

Went for drinks and was charged 7.45 Euro for a nip of bourbon plus for a dash of Pepsi Max 4.15 Euro. That is 11.60 Euro per drink for a 3 star venue. What a joke. We stayed at the motel as part of a travel group and the room was very small room and 3 star is the best I could rate any aspect.

Dear Guest, Thank you for taking the time to share a review. We regret to hear that you felt the cost of drinks in our bar did not match your expectations. Our pricing is carefully considered to align with the quality of our selection and the overall hotel experience. We strive to offer a range of options to suit various preferences, and we apologize if this aspect did not meet your satisfaction. Furthermore, we have noted your concerns regarding the room size. Our rooms are designed to maximize comfort and efficiency, and we offer different room categories to accommodate various needs and preferences. While we are proud of our 4-star amenities and service, we understand that there is always room for improvement, and we take your comments seriously. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Lovely stay

Customer review rating 5.0/5

Patrice Solo - Confirmed reviews ALL

I had a great stay. The room was very comfortable and the staff were very friendly and professional.

Dear Patrice, Thank you very much for this kind review of your recent stay. We are overjoyed to hear that your stay at Mercure Amsterdam City was delightful. It is heartening to know that you found comfort in our rooms, which are designed with modern decor, air conditioning, and individual temperature control for a restful experience. Additionally, our dedicated team is always on hand to ensure your stay is seamless and enjoyable. Your recognition of their friendliness and professionalism is much appreciated and serves as a testament to our commitment to service excellence. We look forward to seeing you again soon. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Nice hotel

Customer review rating 3.0/5

Liam Solo - Confirmed reviews ALL

The hotel was lovely. I was in a privileged room. The bathroom was lovely as it had a rainfall shower head. However the TV in the room was not connected to the Hotel WiFi and I was therefore unable to stream my own entertainment and had to watch the regular TV channels. If the chromecast actually worked I would have rated the stay a 10.

Dear Liam, Thank you for taking the time to share your review. We are delighted that you enjoyed your stay in one of our Privilege rooms and the luxurious rainfall shower head. Our aim is to provide comfortable and well-appointed accommodations, and it is gratifying to hear when this has been appreciated. However, we apologize for the inconvenience you experienced with the Chromecast and TV connection. We understand how important it is to have access to personalized entertainment options, and we regret that we missed the mark in this instance. We appreciate your comments, as they are essential in helping us improve our services. Finally, we are pleased that the overall impression of your stay was positive and that the amenities provided in the Privilege room contributed to your comfort. We hope that the modern decor and exclusive guest benefits enhanced your visit to Amsterdam. We hope we will have the opportunity to see you again in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,670 reviews 7.3/10 Location
  • 2,351 reviews 7.5/10 Room
  • 2,024 reviews 8.6/10 Service
  • 44 reviews 6.4/10 WiFi
  • 1,064 reviews 8.3/10 Breakfast
  • 1,038 reviews 6.7/10 Cleanliness
  • 556 reviews 3.8/10 Value
  • 499 reviews 9.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.