Mercure Cabourg Hôtel & Spa 4 stars

Positive things about our stay: very friendy and reactive staff, nice pool, nice offer at the breakfast buffet. Less satisfied with: the duplex room (steep dangerous stairs; no airco at upper floor; outdated equipment in bathroom (need a avery high step into the bath tub to take a shower)); the parking space (free parking space, but we were warned immediately not to use the car to go into the city center for risk of not finding a spot when we would get back); no late checkout despite my Platinum status (which is indeed justified if there is no availability, but I have never been refused this before over multiple years); the cantine-like feeling of the breakfast room. Very small and VERY dirty terrace.

we stayed here for one night. Reception is friendly. Room is clean and decent size. Bathroom is clan and practical. Only negative is the lack of a restaurant at the hotel which we found strange as the Accor web site mentions restaurant service for Lunch and Dinner.

From room to breakfast, spa and bar, …. everything worked perfectly well One single remark about room temperature - no real possibility to decrease, but opening the window (!)

RAS

Being an enthousiastic Accor customer for a while, I kind of knew what I could expect. Foremost : excellent service. To give you an example: I forgot my spare car keys in the lobby the last day of my holiday. No problem for Mercure: I got them back a couple of days later in Belgium (the hotel posted the keys to me without any costs). What I remember from this place is also the excellent breakfast. It was a pure delight to have those jummy petite macarons to start the day with a smile. I can for sure recommend Mercure Cabourg as a holiday spot.

Good hotel, pleasant staff, good location. The hotel was good value for money. The location is close to town and had easy access to surrounding restaurants. The restaurant was closed during our stay. It was a good touringbase

Well located, pleasant hotel with very helpful staff. All excellent except the bed. It was like a put you up and springs rattled all night. The facilities were good, especially the pool. Would stay again if the quality of the bed was improved.

The bedroom is a little cramped and the bathrooms could be refurbished (rain shower so low my husband could not fit under it) but in term of stay it was ok for a night. I would not envision a long stay though. We were given a room overlooking the race course and the parking. I was worried about the noise of cars in the morning but we did not hear a thing and slept very well. We enjoyed the pool and sauna. Some of the area around these activities could have been cleaner but they were in the middle of renovation work. The gym looked adequate for light training also. It is walking distance to the city centre. We elected to bring breakfast back from the town as we had quite a layin the next morning. We had dinner at the restaurant hotel,. It is a little pricey but the quality was quite good, it could have been a perfect mark if the spinach salad hadn't been ladded with sand. The service really warm and efficient. The 2 ladies in charge that evening knew how to deal with customers who have children (child menu was brought first and quickly) but still want to enjoy a nice dinner (entertainment for kid was provided, we were not rushed through our meals).

This was the perfect place for us. We were running late and things were crazy so when we called the hotel the staff was so friendly and helpful. The rooms were clean and the beds amazing, my mother said that was the best sleep she has had in years. Would stay there again in a heart beat and recommend it to anyone.

After a couple of nights, we are grateful that Reception and breakfast staff were excellent. Also the room was very good. High standards etc! We even had the bonus of a short glimpse of pony trotting on the adjacent track. Merci beaucoup. Xxxxxxxxxxxxxxxx cxxxxxxx cxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

The breakfast was OK and the room was fine, but everything seemed a little 'tired'. Finding a parking sapce in the car park was difficult as there was an event on at the Hippodrome opposite (horse racing). For what we paid, I doubt that we will stay again.

I found the check-in procedure unique. There are some challenges for elderly (80+) disabled people, for example there is no holder for soap in the shower requiring a second person to be present to pass soap, shampoo etc. to you when you shower. The restaurant is a vey long walk from the bedroom for a disabled person but there is a sitting area half way to take a short rest! I was unable to get a satisfactory WiFi signal in the room.

Nice clean and comfy hotel let down by very badly laid out breakfast room.We had to squeeze past other guests to get to the food as the tables were tightly packed in.Well stocked with food but no staff to offer drinks we had to find the coffee and tea. Nice location especially if you have dinner in the Bistro when the horse racing in on great view.

Good freindly staff on reception who spoke fairly good english & nothing was too much bother . room was very comfortable with very good ensuite bathroom & plenty of hot water. Breakfast buffet was excellent loads of different items to choose from.

The Hotel is good, and the service went the extra mile when we came back a week later to collect some belongings we'd forgotten! One of us is blind and we were allocated an easy access room. The hotel has a good site, near the horse racing circuit (carriage racing); trotting) and we were sad we'd arrived on a non-race night!