Mercure Cabourg Hôtel & Spa 4 stars

From room to breakfast, spa and bar, …. everything worked perfectly well One single remark about room temperature - no real possibility to decrease, but opening the window (!)

RAS

Unfortunately no restaurant and limited choice at the bar

We enjoyed our stay. The only drawback was the lack of a restaurant. As the weather was not good this meant driving into the town each evening.

The accommodation was excellent and the hotel spotlessly clean. Staff were welcoming and helpful and the swimming pool and bar facilities were enjoyed by my wife and myself. Breakfasts offered a wide and varied choice. BUT, what is the issue that troubled me? Accor purport to be supporters of the Planet 21 initiative and actively market their supposed green credentials. However, there are no drinking glasses in bedrooms; instead guests are provided with single use plastic beakers wrapped in plastic film. I requested and was loaned a couple of glasses from the bar area. Notices prominently displayed in bathrooms encourage guests to reuse towels to avoid unnecessary laundering but despite complying with the guidelines all towels and bath-mats were replaced every day during our three night stay. That meant eight towels and two bath-mats were unnecessarily laundered. Similarly bedding was changed every day, another unwarranted waste of resources. Whenever we travel in France we tend to stay with Accor. The group offers genuine value but, please, if you wish clients to accept and support your green and ecological ideals ensure your deeds match your claims.

Staff were helpful; Breakfast was very average and very variable; often the food was not replaced if you arrived at say 09.30; e.g. croissants; fresh fruit salad; the bread was often stale ; the hot food was poor, especially the sausage and bacon. The dining experience was poor, and the room needs a re-think; far too crowded and cramped to select food and also it was the the main entrance and exit from the room; poor chairs - flimsy plastic and very uncomfortable. Did not understand the use of plastic chairs in a bedroom - for a 4* star hotel ?!? Why had the disabled parking been moved away from the main entrance? The lounge was pleasant but again suffered from very poor chairs - very uncomfortable; more akin to a funky bar than for the guests actually using the hotel - take a look at the age and profile of your guests...

Good trip - Nice place with reat accomodations (Sauna ...) - Staff very pleasant - If I can I will come back

petit Week-end en famille

Stayed several times, and love the hotel’s location, it’s cleanliness and comfort. Staff always pleasant and helpful. Our stay was to mark our 50th wedding anniversary, and as we love Cabourg this hotel was a natural choice for us. Would highly recommend

Lovely Hotel , well located near the city centre. Probably the bestHotel l have stayed in in France.

Loved the duplex rooms which are perfect for a family of five and allows the adults to have some space from the children upstairs. The hotel is well decorated, the staff were very friendly and has great facilities.

Being an enthousiastic Accor customer for a while, I kind of knew what I could expect. Foremost : excellent service. To give you an example: I forgot my spare car keys in the lobby the last day of my holiday. No problem for Mercure: I got them back a couple of days later in Belgium (the hotel posted the keys to me without any costs). What I remember from this place is also the excellent breakfast. It was a pure delight to have those jummy petite macarons to start the day with a smile. I can for sure recommend Mercure Cabourg as a holiday spot.

Very welcoming. The room was good and the whole of the hotel was clean. At breakfast there was something for everone. Enjoyed the stay

Lovely - it all went very well

The hotel is conveniently situated with easy access to neighboring resorts and cross channel ferries. Also close to D day beaches. Excellent staff, very friendly and helpful. The hotel facilities were good. I loved using the pool which was easily accessible considering I have some mobility problems. There was a good choice of dishes at breakfast, but sadly no restaurant for an evening meal. We also felt that our room, although comfortable and well furnished was rather on the small side. Luckily the weather was fine and we were able to sit out on the balcony.