Le Grand Hôtel de Cabourg - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,796 reviews

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Le Grand Hôtel de Cabourg - MGallery Collection - Image 1
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Le Grand Hôtel de Cabourg - MGallery Collection - Image 4
Les Jardins du Casino, 14390 CABOURG, France

Description

Hotel extras

  • Room with sea view

  • Restaurant right beside Cabourg beach

  • A gourmet meal facing the open sea

  • GH Côté Bien Être duo spa cabins

  • Only 2 hours from Paris

Our accommodation(s)

Hotel location

Le Grand Hôtel de Cabourg - MGallery Collection

Les Jardins du Casino
14390 CABOURG
France

GPS:49.293813, -0.115614

Telephone
Fax +33 2 31 24 03 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,796 reviews

Customer review rating 4.0/5

Martin B. Couples - Confirmed reviews ALL

In general all fine and tranquille. also the Room (215) in line as proposed on your webside and Roomservice impeccable. Some points though which consider worthwhile mention: - upon check-in to pay the stay at your hotel Euro 1866.10 by carte bancaire, the Receptioniste presented the TPE at an amount of Euro 2767.00 without any comment and seemed somewhat surprised me rejecting same. Whatever interpretation you can make out of this yourself. - when I booked the reservation, I had asked , if the hotel had a car parking facility. No reply, but upon check-in I was told that I had a place reservation for the car. well, to avoid the hassel to have to look after street stationary payments during three days, I did not mind after all. Upon check-out I noticed that the car was well plastered with bird-shit. Obviously your parking lot is plaine air which made me reflect that at the price you charge per day, you could have at least taken care to give a wash-over to the carrosserie the forenoon of the check-out. - the bathtube, my wife had to scramble over the rather exceptional high board every time in and out, thus replacing for her the daily Tai-Chi exercice. Well that’s it for the day, with kind regards Martin B.

Dear Mr. B., Thank you for taking the time to share your feedback following your recent stay at the Grand Hôtel de Cabourg. We are delighted to read that you enjoyed the tranquility of your stay, your room, and the quality of our room service. We would also like to thank you for bringing the points you mentioned to our attention. Regarding the amount presented at check-in, we sincerely apologize for any confusion. As part of our standard procedure, we request a pre-authorization corresponding to the total amount of the stay, plus an additional €150 per person and per day to cover any potential extras incurred during the stay. If no extras are charged, the unused amount is automatically released by the bank. We regret that this process was not explained more clearly by our team upon your arrival. Concerning the parking, we are sorry to hear about the condition of your vehicle at departure. While our parking area is indeed secured and private, it is not covered. Being located on the Normandy coast, we unfortunately experience frequent bird activity, particularly during the summer season. We understand your disappointment and will remind our teams to be especially vigilant whenever possible. As for the bathtub, we appreciate your humorous comparison with a daily Tai-Chi exercise. We nevertheless understand that the high bathtub edge may not have been the most comfortable option for your wife. Should we have the pleasure of welcoming you back, we would be delighted to note your preference for a room equipped with a walk-in shower and do our utmost to accommodate this request for future stays. Thank you once again for your valuable comments, which help us improve our service. We hope to have the opportunity to welcome you back to Cabourg in the near future. Kind regards, Brian Rio Guest relation manager

Customer review rating 4.0/5

Susan W. Couples - Confirmed reviews ALL

This is a beautiful early 20th century Hotel that has kept it's original features but has modern conveniences. The room we had was spacious, clean and had lovely views of the gardens to the front of the building. The bed was the most comfortable I have ever slept in and I had a wonderful nights sleep. The staff were very polite and helpful. The only reason I marked the stars down was that the hot breakfast food was cold. I did mention it at reception and the young lady apologised but I felt €35 was expensive for cold food. A shame because the choice of breakfast food was excellent. Overall I would recommend this hotel if you want a luxury stay.

Dear Mrs W., It's fantastic to hear about your exceptional stay with us at Grand hôtel Cabourg - it was a pleasure to have you and deliver the best service possible. We are so happy you enjoyed your visit and hope you had a great time in Normandy. We strive to always deliver a five-star service to every guest - and we do pride ourselves on delivering a brilliant full breakfast! Thank you again for your kind words and we hope to welcome you back to stay one day soon! Your faithfully, Brian Rio Guest relation manager

Customer review rating 1.5/5

Albert A. Friends - Confirmed reviews ALL

Customer service is very weak. It may be worth a conversation if you are interested in the constructive feedback. I stayed at 4 five star hotels this trip. The contrast in my experience at Cabourg is palpable. You need to fix it. Or you will go out of business.

Dear Mr A., Thank you for taking the time to share your feedback following your stay at the Grand Hôtel de Cabourg. We are sincerely sorry that your experience did not meet your expectations, especially in comparison with other five-star properties you visited during your trip. This is clearly not the level of service we aim to provide. We regret your perception of the service within our restaurant team, particularly regarding attentiveness and interaction with guests. Your comments have been carefully noted and shared with the relevant managers for review and follow-up, including reinforcement of our service standards where necessary. We would also have sincerely appreciated the opportunity to speak with you during your stay or at check-out, in order to better understand your experience and address any concerns directly on site. It is always our priority to engage with our guests in real time so we can, wherever possible, improve their stay before departure. Should you wish, we would of course welcome a further discussion with you to better understand the details of your feedback. We hope to have the opportunity to restore your confidence in the future. Kind regards, Brian Rio Guest relation manager

Customer review rating 3.5/5

Miriam K. Couples - Confirmed reviews ALL

Room felt tired. The bathroom was small and the shower fixture cheap and broken. The bathroom shower screens were covered in limescale and not properly cleaned. The bed was comfortable and the reception staff helpful but I expected a better experience.

Dear Mrs K., Thank you for choosing the Grand Hôtel de Cabourg and for taking the time to share your feedback. We are sincerely sorry to learn that your stay did not fully meet your expectations. While we are pleased that you appreciated the comfort of the bed and the helpfulness of our reception team, we regret that other aspects of your experience fell short. Regarding the limescale mentioned in the bathroom, please be assured that our housekeeping teams work diligently every day to minimize its presence. Due to the naturally hard water in our region, this remains an ongoing challenge, but we continuously strive to maintain the highest standards of cleanliness. We also acknowledge your comments regarding the condition of the room and bathroom facilities. We are aware that some areas of the hotel would benefit from refurbishment, and your feedback reinforces the importance of the improvement plans currently under consideration. Finally, we regret receiving such a disappointing rating, especially as your departure was limited to a quick key card drop-off. Had we been made aware of your concerns during your stay or at check-out, our reception team or a manager would have been delighted to discuss them with you and do everything possible to improve your experience before your departure or even during your stay. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a stay more in line with your expectations. Kind regards, Brian Rio Guest relation manager

Customer review rating 4.0/5

Kieran C. Solo - Confirmed reviews ALL

Nice stay and accommodating while traveling with my Pet Dog Jules, nice relaxing stay.

Dear Mr C., It's fantastic to hear about your exceptional stay with us at Grand hôtel Cabourg - it was a pleasure to have you and deliver the best service possible. We are so happy you enjoyed your visit and hope you had a great time in Normandy. We strive to always deliver a five-star service to every guest - and we do pride ourselves on delivering a brilliant full breakfast! Thank you again for your kind words and we hope to welcome you back to stay one day soon! Your faithfully, Mahana Tehau Relation client

Other web-users rate our hotel

  • 413 reviews 9.5/10 Location
  • 684 reviews 7.7/10 Room
  • 892 reviews 8.7/10 Service
  • 302 reviews 8.5/10 Breakfast
  • 104 reviews 4.6/10 Cleanliness
  • 93 reviews 2.8/10 Value
  • 17 reviews 1.4/10 Pool

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