Le Grand Hôtel de Cabourg - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,733 reviews

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Le Grand Hôtel de Cabourg - MGallery Collection - Image 1
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Le Grand Hôtel de Cabourg - MGallery Collection - Image 4
Les Jardins du Casino, 14390 CABOURG, France

Description

Hotel extras

  • Room with sea view

  • Restaurant right beside Cabourg beach

  • A gourmet meal facing the open sea

  • GH Côté Bien Être duo spa cabins

  • Only 2 hours from Paris

Our accommodation(s)

Hotel location

Le Grand Hôtel de Cabourg - MGallery Collection

Les Jardins du Casino
14390 CABOURG
France

GPS:49.293813, -0.115614

Telephone
Fax +33 2 31 24 03 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,733 reviews

Customer review rating 4.5/5

Claire W. Couples - Confirmed reviews ALL

I love the Grand Hotel. It’s a beautiful Belle Epoque treasure. I’ve visited several times and am looking forward to my next stay already. The room with a sea view was a lovely as ever. Comfortable, well decorated and perfectly clean. My only criticism is that the shower wasn’t great. It was in need of descaling, and so not flowing very well, also while the curtains make the bath/shower area look lovely, they make it feel rather cramped when actually showering. But that’s a very minor gripe. The bar was great, with lovely, innovative cocktails, and all the staff were a friendly and helpful as ever.

Dear Mrs W., Many thanks for visiting us at Grand Hôtel Cabourg and for sparing some time to leave feedback. It was wonderful for us to have you and we are delighted to read that you've had an enjoyable stay at our hotel. Furthermore, it is also great for us to know that you got to make the most out of our magnificent location by the sea and that our personnel contributed to making you feel welcomed and appreciated. We are, however, sorry to learn that the shower did not fully meet your expectations. Please accept our apologies for this inconvenience. Your comments regarding the water flow and the layout have been carefully noted and shared with our technical team to ensure the necessary improvements are made. Ensuring the satisfaction of all of our guests always remains a top priority for us. We look forward to welcoming you back on your future visits. Best regards, Mahana Tehau Relation client

Customer review rating 4.5/5

Bianka G. Families - Confirmed reviews ALL

We stayed at the The Grand Hotel for 3 nights, it was such a wonderful experience everyone was so kind and accommodating. My daughter uses a wheelchair and we were able to manage with the lift that was very helpful for us. All of our interaction were very lovely from the bellmen to the front desk, to room service and to the hostesses at the restaurant and to the waiters. It was quite a lovely experience. Thank you!

Dear Mrs G., It's fantastic to hear about your exceptional stay with us at Grand hôtel Cabourg - it was a pleasure to have you and deliver the best service possible. It means a great deal to us to know that you and your daughter felt comfortable and well supported throughout your time with us. Ensuring accessibility and ease for all our guests is of utmost importance, and we are pleased that the lift proved helpful during your stay. Your warm words regarding our teams from our bellmen to the front desk, room service, and restaurant staff have been shared with everyone, and they are deeply appreciative. Providing attentive, genuine service is at the heart of what we strive to offer each day. It was a true pleasure to welcome you, and we sincerely hope to have the privilege of hosting you and your family again for another memorable stay. Thank you again for your kind words and we hope to welcome you back to stay one day soon! Your faithfully, Clélia Gesquin Guest relation

Customer review rating 3.5/5

William N. Couples - Confirmed reviews ALL

Amazing room, professional staff, charming hotel. However disappointing level of customer services (no free bottled water or snacks) and facilities (no gym, cold sauna) for a premium hotel.

Dear Sir N., We wanted to sincerely thank you for sharing your experience at the Grand Hôtel de Cabourg. Your feedback is valuable to us, and we are delighted to learn that your stay was most enjoyable. We are delighted to hear that you enjoyed your room, the charm of the hotel, and the professionalism of our staff. At the same time, we are sincerely sorry that some aspects of our services and facilities did not fully meet your expectations. Your comments regarding bottled water, snacks, the gym, and the sauna are well noted, and we will take them into careful consideration as we continually strive to enhance our guest experience. We hope to have the pleasure of welcoming you back in the future to provide an even more satisfying stay. Sincerely, Clélia Gesquin Relation client

Customer review rating 4.0/5

Thibault E. Couples - Confirmed reviews ALL

Very nice environment, very gentle staff, beautiful scenery and an overall very classy experience. Was only disappointed by the restaurant, which was very far from the overall standard of the hotel.

Dear E., Many thanks for visiting us at Grand Hôtel Cabourg and for sparing some time to leave feedback. It was wonderful for us to have you and we are delighted to read that you've had an enjoyable stay at our hotel. Furthermore, it is also great for us to know that you got to make the most out of our magnificent location by the sea and that our personnel contributed to making you feel welcomed and appreciated. Ensuring the satisfaction of all of our guests always remains a top priority for us. We look forward to welcoming you back on your future visits. Best regards, Clélia Gesquin Guest Relation

Customer review rating 3.5/5

Alla Z. Couples - Confirmed reviews ALL

It is a lovely hotel where you can certainly enjoy your time. Super sweet personnel, and amazing history and location of the place. I'd love to come again! My stay of 1 night was also NOT RELAXING. There was a problem with toilet. The repair went swift and very kind and efficient man was doing it. Therefore, we came for 1 NIGHT, and after a walk wanted to chill in our room with a sign on a door "do not disturb" and we have been disturbed by 3 calls + 1 call with people just silent on the phone, and 3 visits of our hotel room -> one to check what to repair, one to repair (it was very efficient and nice, thank you), and than one more by managers to bring dog bowls. That is the vibe that you won't expect from 5 star hotel where you came to rest for 1 night. The managers kindly came to visit because of the message I've sent stating 2 things: 1) that while booking the room I kindly noted that we will come with the dog and asked for bowls for food and water (which ware not intially provided) 2) I also noted that hey if there is a need to repair toilet maybe reasonable to change our room? Moreover, that we have been informed that management KNEW the room needed repair, and they STILL put us in that room. Why? Not very cool... Another point I took down because of the restaurant experience. Don't get me wrong, it was fantastic food, amazing personel very delicious. I especially loved the desert. BUT we ordered meat dishes on a main. And we do not like the sous vide cooking of meat. Nobody notified us that we should expect the sous vide cooked meat, and we just... barely ate this expensive dish. Which is quite sad. Still paying for the whole course quite some money. But this restaurant is a fabulous place! Lovely atmosphere, fantastic starters, amazing personnel. A few small tiny things still can spoil your stay. While checking out, we have received a nice dessert present with a personal note from the manager, handwritten one - it was nice. Thank you! I do underline that people pay almost $1k for 1 day stay at 5 star hotel, because they want to chill in the best atmosphere possible. And such tiny things happening pile up, spoiling the experience. Hope to come another time without those troubles.

Dear Mrs Z., Thank you very much for taking the time to share such detailed feedback following your recent stay with us. First and foremost, we are truly pleased to read your kind words about our hotel, our team, the history and atmosphere of the property, and especially your positive comments about the restaurant, desserts, and the handwritten note at departure. It means a great deal to us to know that many aspects of your stay were enjoyable and memorable. At the same time, we sincerely regret that your visit was not as relaxing as it should have been. Please accept our apologies for the inconvenience caused by the maintenance issue in your room. While we are glad that the repair was handled quickly and professionally, we fully understand that multiple calls and visits particularly with a “Do Not Disturb” sign displayed disrupted the peace you expected during a one-night stay. We are equally sorry that the dog amenities were not prepared in advance despite your prior request, and that you were allocated a room requiring repair. This does not reflect our usual standards of preparation and communication, and your comments have been shared internally to ensure better coordination moving forward. Regarding the restaurant, we are delighted that you enjoyed the atmosphere, starters, service, and desserts. However, we regret that the preparation method of the main course was not clearly communicated. Transparency about cooking techniques is important, and we appreciate you highlighting this point so we can improve how our team presents dishes to guests in the future. We fully understand that when guests choose a five-star experience, they expect not only quality, but also comfort, anticipation of needs, and uninterrupted relaxation. Even small issues can accumulate and affect the overall impression, and for that we are genuinely sorry. Your feedback is extremely valuable to us, and we hope you will allow us another opportunity to welcome you back and provide the flawless, restful experience you were seeking. With our sincere apologies and warm regards, Brian Rio Guest relation manager

Other web-users rate our hotel

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  • 17 reviews 2.3/10 Pool

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