Le Grand Hôtel Cabourg-MGallery 5 stars

The quality of the room was poor with paper thin walls and soft mattress and linen in need of replacement. Public areas and breakfast room not in keeping with a quality hotel. Service was slow at the cocktail bar and prices exhorbitant

Had a large room on the top floor, lovely view, comfortable bed, large bathroom but was cold and the heated towel rail was not working, so we were giving a electric warm air heater. Had the New Year dinner, told to be in reception for 20. 00, lots of people standing around for 30mins before we got a glass of champagne, then free flowing just could have been a bit more organised. Room for meal was lovely and spacious, band was brilliant, but the food was not that good, did not feel i had enough and the dessert was served at 12.30 approx. Wine was good and not a problem filling up our glasses. We stayed at the hotel for three nights and our room was quiet, until the last evening when we heard a baby crying very loudly as there was an ajoining door to next door. We were getting ready to go out for the evening and knew we would not get a lot of sleep. Went to reception and the girl behind the desk understood our problem and got us another room for the last night, a nuisance, having to pack and move everything for one night, while we were ready to go out for dinner. Have stayed in lots of McGallery hotels this was not a good 5 star. Sound proofing not good.

Lovely looking hotel but fell down on rooms that were not sound proofed. Large room with sea view, comfortable bed, tiny hand towels, could not wrap up my hair after washing and i have a small head! Breakfast is great and a lovely view. Our last evening though we had to move as a baby had arrived next door, and none stop crying, not the babys fault though.. Why put a young couple in a room with an a joining door next to a older couple ?

A wonderful experience organised by a talented staff. Congratulations for all the 5 stars services ! The Quality is there.

Our stay was as always great! The sea view and the place are unique. The breakfast buffet is good and traditional but can be further enhanced, especially the bread. The services, room and restaurant, christmas activities for kids, were excellent.

Everything was excellent apart from meal at Christmas Eve. The meal started far too late and the service was very very slow - would not do it again. The buffet brunch served Christmas Day much much better

Aaa

perfect and human from the preparations e.g. reservation team johanna from the reception e.g. porter/concierge service during our stay from the f&b e.g. bar david marvellous breakfast in splendid room cosy and nice room for staying helpful and knowledgable staff at each level

Great on the whole. Just wish the restaurant sold more varied food.

See above

When the valet parked my car in the secure parking, he backed it into a wall and did damage to the rear bumper. There was a movie being filmed in the foyer of the hotel which took priority and made checking out difficult. On a positive note, thé food and menu was much improved. My room was very nice.

Lovely stay in the grand hotel cabourg, excellent location, friendly staff, Sunday brunch excellent, bar drinks overpriced which was a shame. Spacious bedrooms with all the amenities, and since our last stay the hotel has now provided more storage for your clothes, and the bedding appeared to be better quality, however they still have not rectified the air con in the bedrooms, which is still ineffective, resulting in windows being open and then getting casino chuck out noise late at night.

The location of the hotel on the promenade was perfect and the bar, lounge and dining room and bedroom all very comfortable, well appointed and stylish. The staff were very efficient and friendly. Dinner in the restaurant was superb and unforgettable. Although we were informed in advance of the presence of a film crew, it did detract from the ambience and restfulness of our weekdays. Particularly so when we arrived tired after our journey; check in was interfered by the filming. We were confused by the filming hustle and bustle when the reception staff were taking of credit card details. Generally we suggest that the Accor booking system/confirmation should be clearer about what credit card swipes are to be taken and for what purpose, perhaps a preliminary devis to summarise the check in transactions?. At the weekend we were disturbed by the barking of dogs in bedrooms affecting the restfulness of our holiday. Perhaps we should have brought this to the attention of your staff. However we believe that customers with dogs should be allocated rooms well away from other customers. Notwithstanding the last two points, we enjoyed our stay and in particular were most impressed by the staff.

Your already stretched to the limits staff could not handle guests's needs during film teams' activities. The public areas were sandy and dirty and,lifts smelling of smoke. It is NOT appropriate at this price lwvel to ask guests to wait at doors for two minutes while filming is going on and we were repeatedly - and to excess forbidden from entering the hotel. Asking for my blics de glace at check out - they could not be found for 35 minutes. Breakfast quality ok but notwhat it should be.

We thoroughly enjoyed our stay. The restaurant was amazing the beds and pillows were very comfortable. The rooms are spacious.