Le Grand Hôtel Cabourg-MGallery 5 stars
Customer review rating (ALL Rating) 4.6/5 1,887 reviews
Les Jardins du Casino
BUS VERTS DU CALVADOS: 20 CAEN
BUS VERTS DU CLAVADOS: 20 DEAUVILLE
DEAUVILLE At 29km / 18 miles
PARIS ORLY At 220km / 137 miles
PARIS ROISSY CDG At 230km / 143 miles
OUISTREHAM CAR FERRY At 20km / 12 miles
CAEN CARPIQUET At 40km / 25 miles
DEAUVILLE ST GATIEN At 30km / 18 miles
A13 At 10km / 6 miles
CAEN At 25km / 15 miles
TROUVILLE DEAUVILLE At 20km / 12 miles
Check-in from - Check out up to
Our Le Balbec restaurant will be open Wednesday to Sunday. Lunch service: the gourmet restaurant's classic Saturday and Sunday menu. Evening service: three time slots available from 7.30 to 9.30pm.
The renovated, modern and spacious rooms offer magnificent sea views on one side, and views of the floral gardens and Cabourg architecture on the other.
Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 4.5/5
Zm Families - Confirmed reviews ALL
One night stay in this beautiful hotel in great location next to the sea.
Customer review rating 4.0/5
Jim Business - Confirmed reviews ALL
Nice long weekend with the family, extremely well located on the beach front walk, spacious rooms and very friendly staff. We had a really excellent dinner in the Balbeck restaurant, including great service. However, both breakfast and the beach-front lunch restaurant were not worthy of a 5-star hotel. Possibly due to the fact that the Accor group, who operates the hotel, is more focused on optimising purchase costs with its business hotels than on catering for the needs of guests accustomed to hotels of this standing. Examples: at breakfast the fruit choice was modest, the yogurts disgusting and scrambled eggs arrived late and cold with a hard layer on top, so visibly after a wait on their way out of kitchen. And at the beach-front restaurant the lobster Caesar salad was barely canteen-worthy (minced lettuce from a bag, sauce scarce and also pre-produced) but still priced at EUR 38.
Nice stat at very nice location
Customer review rating 4.5/5
Egil M. Couples - Confirmed reviews ALL
In general very nice hotel - located at the beach Missed a bit fitness center and the breakfast is a bit expensive for the variety of choice Rooms great - large and with very good beds
Dear Mr M., First, we would like to thank you for staying at Grand Hôtel Cabourg and for taking the time to leave a comment on your experience within our establishment. Guest satisfaction is our priority and we are really sorry to read that some elements affected your experience during your stay at the hotel. We take good note of your remarks. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Brian RIO Guest Relation
Faded Charm. Overpriced.
TripAdvisor rating 2.0/5
kdewitte27 Couples - TripAdvisor review
We stayed her for 3 nights. I can’t believe the average 4star+ rating on Tripadvisor. Don’t be fooled. This once must have been a chique Grand Hotel. I realize every critique has to be seen in the right context. But when you charge 600+ a night, you set a certain expectation. And, at the Grand Hotel in Cabourg they fail to meet that. In all fairness. The staff is great. Friendly and helpful. At check out, when I was asked about our experience, I did express some of my disappointment. So was, I overheard, the person standing next to me….. When I left the lobby I was approached by a guest representative who wanted to know more about my complaints. I spent a few minutes explaining but other than an apology I got 5000 Accor courtesy points. That is roughly the equivalent of 10 euros. Sorry, this is making things worse! I had a similar experience when checking in. As I seem to have reached Gold status at Accorr, I got a voucher for 2 drinks at the bar. Nice touch. But when I tried to use them I was told that the “signature” cocktail, a Negroni worth a lousy 12 ir 14 euro’s or so, couldn’t be ordered with the voucher. I could get a glass of campari instead (priced a bit less, was it 10 euro? So only a few euros less)….. This is typical. It’s typical for Accor. They try to play loyalty marketing, but they miserably fail in executing it. Then again, we’re in France. Quality (of service) here follows different rules. Coffee capsules don’t get replenished. The bags for the linnen service don’t get returned after the first use, etc To me the whole idea about loyalty marketing is to reward clients. To make them feel good. But if you don’t understand how it works and you create more frustration than tender love and care, then in my humble opinion, you better should stay away from it all. Back to the hotel experience… Old. We can appreciate authenticity. But this hotel is just old. Does not have the grand 5star feel. Badly maintained. One example: The white curtains in the bar. More black (dirty) than they are white. Old. The room. While big. It just felt really old. Outdated. Dirty carpet. Overall very low quality standards. Bathroom, black tiles, creme tiles in the shower with super white silicone sealing. Feels like it was done by a do it yourself amateur. Airco, not sure there was one ….anyway, it was way too hot, so we opened the front window. Sea side. The whole night until 6am we had kids doing a “nuit blanche” in front of the hotel, right under our room. Noisy, with a portable speaker set. Constantly shouting, chanting and singing. Nobody who did anything about it. Restaurant. Also too hot again. When I got the bill presented my 135 euro bottle of wine was charged at 185. “Sorry, computer problem”. I can go on. I must sound like a spoiled brat, whining about first world problems. But… It’s what I told the guest representative. When you pay close to 2000 euro for 3 nights, you just expect something else. And I feel entitled to complain when I did not experience one but a whole slew of failures . Every price sets a certain expectation. Telling me that your pricing is aligned with other hotels of “this standard” in the area is the wrong answer. Sorry. K
Dear Mr. De Witte, We wish to thank you for your feedback on your stay of this month of July. When meeting our guests upon departure, we usually try to understand why they could have been disappointed, but other than the size of the room and the authentic atmosphere, which you outlined giving its charm to the hotel, we do not recall such a rich amount of details as the one you displayed in your above comment. We are pleased to take good care of our guests and always offer special attentions to our All members. The voucher given at your arrival is presented to members with special status and covers a large choices of beverages. You will understand that it can’t include the entire bar menu. We are very disappointed that we could not discuss these troubles during your stay, which usually allows us to improve our guest’s experience before they leave; or even at your departure time. We tried our best to match your feedback on the value for money, rewarding your All Loyalty card with 5000 courtesy points for a value of 100EUR. We are sorry if this commercial gesture was still not enough for you. Should you wish to exchange directly with the hotel, we remain at your entire disposal for any further discussion. Best regards, Gaëlle Grelat General Manager
Customer review rating 5.0/5
W. Families - Confirmed reviews ALL
Exceptional service in a special hotel.
Dear Mrs W., Thank you very much for sharing the experience of your stay at the Grand Hôtel Cabourg. It's a great pleasure to read that you spent a wonderful time with us and we know how important it is after those last difficult years. Take care of you, hoping to have the opportunity to welcome back very soon, Kindest regards, Brian RIO Guest Relation
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