Le Grand Hôtel de Cabourg - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,645 reviews

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Le Grand Hôtel de Cabourg - MGallery Collection - Image 1
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Les Jardins du Casino, 14390 CABOURG, France

Description

Hotel extras

  • Room with sea view

  • Restaurant right beside Cabourg beach

  • A gourmet meal facing the open sea

  • GH Côté Bien Être duo spa cabins

  • Only 2 hours from Paris

Our accommodation(s)

Hotel location

Le Grand Hôtel de Cabourg - MGallery Collection

Les Jardins du Casino
14390 CABOURG
France

GPS:49.293813, -0.115614

Telephone
Fax +33 2 31 24 03 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,645 reviews

Customer review rating 3.5/5

Alla Z. Couples - Confirmed reviews ALL

It is a lovely hotel where you can certainly enjoy your time. Super sweet personnel, and amazing history and location of the place. I'd love to come again! My stay of 1 night was also NOT RELAXING. There was a problem with toilet. The repair went swift and very kind and efficient man was doing it. Therefore, we came for 1 NIGHT, and after a walk wanted to chill in our room with a sign on a door "do not disturb" and we have been disturbed by 3 calls + 1 call with people just silent on the phone, and 3 visits of our hotel room -> one to check what to repair, one to repair (it was very efficient and nice, thank you), and than one more by managers to bring dog bowls. That is the vibe that you won't expect from 5 star hotel where you came to rest for 1 night. The managers kindly came to visit because of the message I've sent stating 2 things: 1) that while booking the room I kindly noted that we will come with the dog and asked for bowls for food and water (which ware not intially provided) 2) I also noted that hey if there is a need to repair toilet maybe reasonable to change our room? Moreover, that we have been informed that management KNEW the room needed repair, and they STILL put us in that room. Why? Not very cool... Another point I took down because of the restaurant experience. Don't get me wrong, it was fantastic food, amazing personel very delicious. I especially loved the desert. BUT we ordered meat dishes on a main. And we do not like the sous vide cooking of meat. Nobody notified us that we should expect the sous vide cooked meat, and we just... barely ate this expensive dish. Which is quite sad. Still paying for the whole course quite some money. But this restaurant is a fabulous place! Lovely atmosphere, fantastic starters, amazing personnel. A few small tiny things still can spoil your stay. While checking out, we have received a nice dessert present with a personal note from the manager, handwritten one - it was nice. Thank you! I do underline that people pay almost $1k for 1 day stay at 5 star hotel, because they want to chill in the best atmosphere possible. And such tiny things happening pile up, spoiling the experience. Hope to come another time without those troubles.

Dear Mrs Z., Thank you very much for taking the time to share such detailed feedback following your recent stay with us. First and foremost, we are truly pleased to read your kind words about our hotel, our team, the history and atmosphere of the property, and especially your positive comments about the restaurant, desserts, and the handwritten note at departure. It means a great deal to us to know that many aspects of your stay were enjoyable and memorable. At the same time, we sincerely regret that your visit was not as relaxing as it should have been. Please accept our apologies for the inconvenience caused by the maintenance issue in your room. While we are glad that the repair was handled quickly and professionally, we fully understand that multiple calls and visits particularly with a “Do Not Disturb” sign displayed disrupted the peace you expected during a one-night stay. We are equally sorry that the dog amenities were not prepared in advance despite your prior request, and that you were allocated a room requiring repair. This does not reflect our usual standards of preparation and communication, and your comments have been shared internally to ensure better coordination moving forward. Regarding the restaurant, we are delighted that you enjoyed the atmosphere, starters, service, and desserts. However, we regret that the preparation method of the main course was not clearly communicated. Transparency about cooking techniques is important, and we appreciate you highlighting this point so we can improve how our team presents dishes to guests in the future. We fully understand that when guests choose a five-star experience, they expect not only quality, but also comfort, anticipation of needs, and uninterrupted relaxation. Even small issues can accumulate and affect the overall impression, and for that we are genuinely sorry. Your feedback is extremely valuable to us, and we hope you will allow us another opportunity to welcome you back and provide the flawless, restful experience you were seeking. With our sincere apologies and warm regards, Brian Rio Guest relation manager

Customer review rating 1.5/5

William F. Families - Confirmed reviews ALL

Old Small beds Staff nice but food quality and rooms poor maintenance

Dear Mr F., Let us thank you for leaving your comment, and let us share with you our disappointment for not having provided you with an experience up to your expectations. We are puzzled to learn of the staff attitude you mentioned, we apologize for this occurrence. Rest reassured that it is an isolated incident, which we seriously take into consideration in our continuous improvement process. We would really like you to rebuild your confidence in a memorable experience at the Grand Hôtel and look much forward to welcoming you back in a not too distant future. With our best regards, Brian Rio Guest relation manager

Customer review rating 5.0/5

Pascal N. Couples - Confirmed reviews ALL

What more to add than what I have said above. Perhaps a big thank you to all the staff for ensuring that this trip was yet again a memorable experience

Dear Mr N., Thank you from the bottom of our hearts for such a wonderful message. Your continued trust and loyalty mean a great deal to us, and we are truly delighted to know that your stay was once again a memorable experience. Your kind words are the most beautiful reward for our teams, who are deeply committed to creating special moments and personalized experiences for each of our guests. We will be sure to share your message with all the staff, who will be genuinely touched and proud to have contributed to your stay. It is always a true pleasure to welcome you, and we very much look forward to the opportunity of creating many more unforgettable memories together in the future. Kind Regards, Clélia Gesquin Guest relation

Customer review rating 5.0/5

Marie P. L. Couples - Confirmed reviews ALL

Excellent

Chère Madame L., Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience au Grand Hôtel de Cabourg. Nous sommes ravis d'apprendre que votre séjour parmi nous a été à la hauteur de vos attentes et que vous avez apprécié votre expérience dans notre établissement. Votre satisfaction est notre priorité absolue, et nous mettons tout en œuvre pour offrir à nos clients un séjour inoubliable, marqué par un service impeccable, des installations de qualité et une atmosphère accueillante. Au plaisir de vous accueillir de nouveau sur la côte Fleurie, Brian Rio Responsable relation client

Customer review rating 4.5/5

Bruce A. Families - Confirmed reviews ALL

la classe, l'attention, la bienveillance.

Cher Monsieur A., Nous souhaitons vous adresser nos plus sincères remerciements pour votre fidélité et pour le témoignage chaleureux que vous avez partagé. C’est toujours un privilège pour nous de vous compter parmi nos hôtes réguliers, et nous sommes ravis de savoir que chacune de vos visites demeure une expérience agréable. Votre retour positif représente pour notre équipe une véritable motivation. Il nous encourage à maintenir un niveau d’excellence et à veiller à ce que chaque séjour réponde pleinement à vos attentes, voire les dépasse. Nous espérons continuer à être l’adresse où vous aimez revenir, et avoir bientôt le plaisir de vous accueillir de nouveau pour un moment de détente et de plaisir au Grand Hôtel de Cabourg. Merci encore pour votre confiance et votre fidélité précieuse. Nous nous réjouissons déjà de votre prochaine visite. Sincèrement, Clélia Gesquin Relation client

Other web-users rate our hotel

  • 399 reviews 9.3/10 Location
  • 636 reviews 7.6/10 Room
  • 885 reviews 8.9/10 Service
  • 272 reviews 8.5/10 Breakfast
  • 96 reviews 3.4/10 Value
  • 89 reviews 5.5/10 Cleanliness
  • 45 reviews 4.1/10 Wellness Area
  • 18 reviews 2.2/10 Pool

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