Le Grand Hôtel de Cabourg - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,820 reviews

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Le Grand Hôtel de Cabourg - MGallery Collection - Image 1
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Le Grand Hôtel de Cabourg - MGallery Collection - Image 4
Les Jardins du Casino, 14390 CABOURG, France

Description

Hotel extras

  • Room with sea view

  • Restaurant right beside Cabourg beach

  • A gourmet meal facing the open sea

  • GH Côté Bien Être duo spa cabins

  • Only 2 hours from Paris

Our accommodation(s)

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Room 1

Hotel location

Le Grand Hôtel de Cabourg - MGallery Collection

Les Jardins du Casino
14390 CABOURG
France

GPS:49.293813, -0.115614

Telephone
Fax +33 2 31 24 03 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,820 reviews

Customer review rating 5.0/5

Carole B. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Constanze V. U. Couples - Confirmed reviews ALL

Customer review rating 1.5/5

Gary S. Friends - Confirmed reviews ALL

Dear Mr. S., Thank you for taking the time to share your feedback following your stay at Le Grand Hôtel de Cabourg. We sincerely regret the experience you had during your check-in. We fully understand your disappointment regarding the delay and the lack of clear information provided throughout the waiting time. The uncertainty caused by the successive updates on the estimated waiting time was certainly frustrating, especially as it impacted your plans for the day. We also regret that your request regarding a possible adjustment was not followed up as expected. This does not reflect the level of attention and care we aim to provide to our guests, and your comments have been shared with the relevant teams so that we can improve our communication and follow-up. Thank you again for sharing your feedback with us. We hope to have the pleasure of welcoming you again in the future and providing you with a more seamless experience. Kind regards, Brian Rio Guest relation manager

Customer review rating 4.0/5

Martin B. Couples - Confirmed reviews ALL

Dear Mr. B., Thank you for taking the time to share your feedback following your recent stay at the Grand Hôtel de Cabourg. We are delighted to read that you enjoyed the tranquility of your stay, your room, and the quality of our room service. We would also like to thank you for bringing the points you mentioned to our attention. Regarding the amount presented at check-in, we sincerely apologize for any confusion. As part of our standard procedure, we request a pre-authorization corresponding to the total amount of the stay, plus an additional €150 per person and per day to cover any potential extras incurred during the stay. If no extras are charged, the unused amount is automatically released by the bank. We regret that this process was not explained more clearly by our team upon your arrival. Concerning the parking, we are sorry to hear about the condition of your vehicle at departure. While our parking area is indeed secured and private, it is not covered. Being located on the Normandy coast, we unfortunately experience frequent bird activity, particularly during the summer season. We understand your disappointment and will remind our teams to be especially vigilant whenever possible. As for the bathtub, we appreciate your humorous comparison with a daily Tai-Chi exercise. We nevertheless understand that the high bathtub edge may not have been the most comfortable option for your wife. Should we have the pleasure of welcoming you back, we would be delighted to note your preference for a room equipped with a walk-in shower and do our utmost to accommodate this request for future stays. Thank you once again for your valuable comments, which help us improve our service. We hope to have the opportunity to welcome you back to Cabourg in the near future. Kind regards, Brian Rio Guest relation manager

Customer review rating 4.0/5

Susan W. Couples - Confirmed reviews ALL

Dear Mrs W., It's fantastic to hear about your exceptional stay with us at Grand hôtel Cabourg - it was a pleasure to have you and deliver the best service possible. We are so happy you enjoyed your visit and hope you had a great time in Normandy. We strive to always deliver a five-star service to every guest - and we do pride ourselves on delivering a brilliant full breakfast! Thank you again for your kind words and we hope to welcome you back to stay one day soon! Your faithfully, Brian Rio Guest relation manager

Other web-users rate our hotel

  • 416 reviews 9.5/10 Location
  • 684 reviews 7.6/10 Room
  • 898 reviews 8.6/10 Service
  • 305 reviews 8.5/10 Breakfast
  • 105 reviews 4.1/10 Cleanliness
  • 96 reviews 2.7/10 Value
  • 17 reviews 1.4/10 Pool

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