Le Grand Hôtel Cabourg-MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 1,791 reviews

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Le Grand Hôtel Cabourg-MGallery - Image 1
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Les Jardins du Casino, 14390 CABOURG, France

Description

Hotel extras

  • Room with sea view

  • Restaurant right beside Cabourg beach

  • A gourmet meal facing the open sea

  • GH Côté Bien Être duo spa cabins

  • Only 2 hours from Paris

Our accommodation(s)

Hotel location

Le Grand Hôtel Cabourg-MGallery

Les Jardins du Casino
14390 CABOURG
France

GPS:49.293813, -0.115614

Telephone
Fax +33 2 31 24 03 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,791 reviews

TripAdvisor Rating  4.5/5  2,405 reviews

Certificate of excellence 2024

Parfaite situation

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Personnel tres gentil

Great location

Customer review rating 4.0/5

David M. Couples - Confirmed reviews ALL

We had an large room with an excellent beach and sea view and the cleaning team did a great job every day. The only big disappointment was when we tried to use room service. We called the room service number several times, but no one answered the phone so we called reception who put us through to room service but still no answer. We gave up after 45 minutes and went out.

Dear Mr M., Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the size of your room, the stunning beach and sea view, and that our housekeeping team helped make your stay comfortable with their excellent service. However, we sincerely apologize for the inconvenience you faced with room service. This is not the level of service we aim to provide, and we completely understand your frustration. We will immediately address this issue with our team to ensure it doesn't happen again in the future. We hope to have the pleasure of welcoming you back so we can offer you a flawless experience. Please don't hesitate to contact us directly if you decide to return, and we will make sure everything is perfect for your next stay. Sincerely, Brian Rio Guest relation manager

Beautiful property in lovely beach community

Customer review rating 5.0/5

Mother O. T. G. Families - Confirmed reviews ALL

My stay was very convenient to t. wedding reception I attended at t. property. My room was generous, lovely and convenient. My interactions with t. staff at t. front desk, t. bar/lounge, and t. restaurant were courteous and professional - and always helpful! I thoroughly enjoyed my stay and would definitely stay there again when and if t. occasion arises. One area for improvement would have been t. booking process. Having booked t. room myself through emails back and forth with t. staff there (and I do not speak French) was a bit cumbersome. Had hoped it would be an online booking situation.

Dear Mrs W., We wanted to sincerely thank you for taking t. time to share your experience after your first stay at t. Grand Hôtel de Cabourg. Your feedback means a lot to us, and we are delighted to hear that you had an excellent stay with us. When a guest chooses our establishment for t. first time, it is a particularly precious moment for us. We continually strive to ensure that this first stay is memorable, and your positive comments are a source o. great satisfaction for our entire team. We hope that this first experience will not be t. last, and that you will choose to return and stay at t. Grand Hôtel de Cabourg in t. future. If you have any specific preferences or needs for your next visit, please don't hesitate to let us know; we will be happy to assist you. Best regards, Brian Rio Guest relation manager

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Was great. Good service level, good environment and good food. One regret, we were not able to book the Balbec restaurent (fully booked) and waited roughy 1,5H a room service.

Dear Mr L., It's fantastic to hear about your exceptional stay with us at Grand hôtel Cabourg - it was a pleasure to have you and deliver the best service possible. We are so happy you enjoyed your visit and hope you had a great time in Normandy. We sincerely apologize for the inconvenience you experienced with room service and not being able to book the Balbec restaurant. Your experience with the wait time for room service is not in line with our standards, and we will review this with the team to ensure it does not happen again. Thank you again for your kind words and we hope to welcome you back to stay one day soon! Your faithfully, Brian Rio Guest relation manager

Well located in lovely Cabourg within easy reach of honfleur and the Normandy battlefields.

Customer review rating 3.5/5

T. R. Couples - Confirmed reviews ALL

Pleasant and relaxing. For a 5 star hotel I would have expected better service from staff in general. In the bar and at reception we were ignored for quite some time and had to ask to be served. Although most staff were pleasant , some bordered on surely . Good breakfast and good service in the restaurant in the morning

Dear Mrs R., Thank you for taking the time to share your feedback with us. We're pleased to hear that you found your stay pleasant and relaxing, and that you enjoyed the breakfast and morning service in the restaurant. However, we sincerely apologize for the service issues you experienced at the bar and reception. This is not the level of service we strive to offer, especially at a 5-star hotel. We will address this with our team to ensure more attentive and welcoming service for all our guests moving forward. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience. Best regards, Brian Rio Guest relation manager

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Other web-users rate our hotel

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  • 254 reviews 8.5/10 Breakfast
  • 63 reviews 6.4/10 Cleanliness
  • 17 reviews 3.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.