Le Grand Hôtel de Cabourg - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,795 reviews

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Le Grand Hôtel de Cabourg - MGallery Collection - Image 1
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Le Grand Hôtel de Cabourg - MGallery Collection - Image 4
Les Jardins du Casino, 14390 CABOURG, France

Description

Hotel extras

  • Room with sea view

  • Restaurant right beside Cabourg beach

  • A gourmet meal facing the open sea

  • GH Côté Bien Être duo spa cabins

  • Only 2 hours from Paris

Our accommodation(s)

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Room 1

Hotel location

Le Grand Hôtel de Cabourg - MGallery Collection

Les Jardins du Casino
14390 CABOURG
France

GPS:49.293813, -0.115614

Telephone
Fax +33 2 31 24 03 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,795 reviews

Customer review rating 4.0/5

Susan W. Couples - Confirmed reviews ALL

Dear Mrs W., It's fantastic to hear about your exceptional stay with us at Grand hôtel Cabourg - it was a pleasure to have you and deliver the best service possible. We are so happy you enjoyed your visit and hope you had a great time in Normandy. We strive to always deliver a five-star service to every guest - and we do pride ourselves on delivering a brilliant full breakfast! Thank you again for your kind words and we hope to welcome you back to stay one day soon! Your faithfully, Brian Rio Guest relation manager

Customer review rating 1.5/5

Albert A. Friends - Confirmed reviews ALL

Dear Mr A., Thank you for taking the time to share your feedback following your stay at the Grand Hôtel de Cabourg. We are sincerely sorry that your experience did not meet your expectations, especially in comparison with other five-star properties you visited during your trip. This is clearly not the level of service we aim to provide. We regret your perception of the service within our restaurant team, particularly regarding attentiveness and interaction with guests. Your comments have been carefully noted and shared with the relevant managers for review and follow-up, including reinforcement of our service standards where necessary. We would also have sincerely appreciated the opportunity to speak with you during your stay or at check-out, in order to better understand your experience and address any concerns directly on site. It is always our priority to engage with our guests in real time so we can, wherever possible, improve their stay before departure. Should you wish, we would of course welcome a further discussion with you to better understand the details of your feedback. We hope to have the opportunity to restore your confidence in the future. Kind regards, Brian Rio Guest relation manager

Customer review rating 3.5/5

Miriam K. Couples - Confirmed reviews ALL

Dear Mrs K., Thank you for choosing the Grand Hôtel de Cabourg and for taking the time to share your feedback. We are sincerely sorry to learn that your stay did not fully meet your expectations. While we are pleased that you appreciated the comfort of the bed and the helpfulness of our reception team, we regret that other aspects of your experience fell short. Regarding the limescale mentioned in the bathroom, please be assured that our housekeeping teams work diligently every day to minimize its presence. Due to the naturally hard water in our region, this remains an ongoing challenge, but we continuously strive to maintain the highest standards of cleanliness. We also acknowledge your comments regarding the condition of the room and bathroom facilities. We are aware that some areas of the hotel would benefit from refurbishment, and your feedback reinforces the importance of the improvement plans currently under consideration. Finally, we regret receiving such a disappointing rating, especially as your departure was limited to a quick key card drop-off. Had we been made aware of your concerns during your stay or at check-out, our reception team or a manager would have been delighted to discuss them with you and do everything possible to improve your experience before your departure or even during your stay. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a stay more in line with your expectations. Kind regards, Brian Rio Guest relation manager

Customer review rating 4.0/5

Kieran C. Solo - Confirmed reviews ALL

Dear Mr C., It's fantastic to hear about your exceptional stay with us at Grand hôtel Cabourg - it was a pleasure to have you and deliver the best service possible. We are so happy you enjoyed your visit and hope you had a great time in Normandy. We strive to always deliver a five-star service to every guest - and we do pride ourselves on delivering a brilliant full breakfast! Thank you again for your kind words and we hope to welcome you back to stay one day soon! Your faithfully, Mahana Tehau Relation client

Customer review rating 1.5/5

Jeremi M. Families - Confirmed reviews ALL

Dear Mr M., Thank you for choosing the Grand Hôtel de Cabourg and for taking the time to share your feedback. While we are pleased that you appreciated the historic character of our property, we are sincerely sorry to learn that your experience with our service did not meet your expectations. The level of hospitality you describe is certainly not the standard we strive to deliver to our guests. We also regret that we were not made aware of these concerns during your stay. Had you brought them to the attention of our Reception team or requested to speak with a manager, we would have done everything possible to address the situation immediately and ensure a more enjoyable experience. Please be assured that your comments have been shared with the relevant teams, as guest satisfaction remains our highest priority. We hope to have the opportunity to welcome you again in the future and provide you with the level of service for which the Grand Hôtel de Cabourg is known. Sincerely, Brian Rio Guest relation manager

Other web-users rate our hotel

  • 418 reviews 9.5/10 Location
  • 688 reviews 7.7/10 Room
  • 893 reviews 8.7/10 Service
  • 304 reviews 8.6/10 Breakfast
  • 104 reviews 4.6/10 Cleanliness
  • 92 reviews 2.8/10 Value
  • 17 reviews 1.2/10 Pool

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