Mercure Besancon Parc Micaud Hotel 4 stars

I am a business traveller, spending at least 2 weeks each month in Besancon, staying and eating in the hotel. 2 - 3 months ago I wrote a very complimentary review about the hotel, the quality of the restaurant, the professionalism of the personnel. Unfortunately the things changed dramatically in 2 months: the quality of the food in the restaurant is gone down drastically, the service in the restaurant is appalling: I waited 1 hour to get the "daily starter", which did not involve cooking, as it was a cold unindentifiable mixture of things. Another night I ordered a steak with one of the 3 sauces allowed on the menu: the sauce came in frozen form! Horrible experience.

very good hotel well located in center of Besançon. Room and bed are good, bathroom also, only wifi speed is not enough.

Very old carpets, Paint peeling off the woodwork. Very little thought given to the decor. The bed was comfortable and the food in the restaurant was surprisingly tasty. Good location but the hotel seems very tired.

This hotel is a disgrace and should not have the Accor or Mercure name. The rooms are old. We booked a privilege room. Walking to our room the corridor stank of an unpleasant odour The room was worse. The furniture I think may have wanted to be Art Deco Period for example two lamps (neither worked) An old mirror and disgusting ancient carpet. The bed was old and uncomfortable and rickety. A cold day and no heating. On calling reception we were given loads of excuses about the hotel would be refurbished etc and have a restaurant on roof ( so what) We were given a room next door the heating worked and the bed was a little better however the shower curtain was covered in black dirt and there were holes knocked out on wall. We slept in our clothes and didn't take the offered free breakfast. The hotel is appalling and feel that I have been defrauded by booking this hotel as this is not what I expected from the Accor brand. On getting back to Dijon we both showered and washed our items. Door knob hanging loose in bathroom and the large window in bedroom area opened fully with no child lock . Horrible hotel and should be closed until updated. There are no excuses the place is a dump. I am so angry that I paid for a privilege room and the only privilege was leaving .

Nice hotel, very good breakfest and pleasant and friendly personel. Also excellent evening meals at restaurant, every day different menu

Standart

Very impressive lobby. A great pity we had to spend time in it as the room was not ready. Room was quite spacious, but too much of the space was taken up by the oversized bed. Cleanliness was excellent. Excellent breakfast choice and quality. Not impressed with the D'Vin wine system and astounded that restaurant could only offer one white wine, a chablis. Very friendly, cheerful and helpful staff but at times seemed to be hard-pressed to cope

The hotel is within easy reach of the tram and railway and easy walking into the pedestrian areas with good museums, interesting streets and other sights. Access to the open air unsupervised and free carpark was easy, although it was quite full when we arrived. Reception staff were friendly. Although our internet check in did not seem to have been activated check in was quick. Our room on the 8th floor was "superior" with a view over the park to the Citadelle. The room was well equipped although the bed did not have the latest Accor mattress topper "Sweet Bed" that seems to feature in Ibis hotels. The bathroom and toilet were adequate but tired and in need of refreshing or replacement. Several of the public rooms were also in need of refreshing. Breakfast was exceptional on day one, big choice of hot and cold. On day two at 08.20, the good choice remained for the cold options but fresh eggs for boiling, sausage and scambled eggs were exhausted and not replenished until some time after 08.55 by which time we had finished eating and were leaving the breakfast room. Bar service was good, dinner menu OK but limited with no printed wine list. Dinner service was friendly but the impression was that at least one server was new and did not know here way around the menu or the dining room.

we always stay with you

The manager and reception staff ha e been outstanding. The chef prepares every day dishes that can beat many London restaurants the room has always been extremely clean.

Paint is cracking, plastic of deployments is old and yellowish, my bath is cleaner at home... One of the two mattresses was to soft, hopefully, I slept on the other and was alone. But big room, many services, good breakfast with choice, nice people tending the bar and the hotel. Service is nice, equipment is not what is expected for this price. But at the same time, like this, you lower your carbon footprint. So it is fine for me, I don't care about the age.

and we always stop in Besançon when we travel to Swiss. It is always a pleasure to stay in Mercure Besançon. Staff very kind; tasty food (breakfast and dinner); nice view on park; free parking and wifi. Of course, we will come back.

and we always stop in Besançon when we travel to Swiss. It is always a pleasure to stay in Mercure Besançon. Staff very kind; tasty food (breakfast and dinner);nice view on park; free parking and wifi. Of course, we will come back.

Friendly staff, everything clean. Breakfast good for French standards.

Satisfactoria