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Mercure Besancon Parc Micaud Hotel 4 stars

Customer review rating 4.0/5 3,722 reviews

ALLSAFE approved hotel

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Mercure Besancon Parc Micaud Hotel
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+ 10 Services

Hotel extras

  • Free private car park

  • Restaurant, room service and bar

  • 10 minutes on foot from downtown Besançon and Viotte train station. Tram stop 2 minutes away.

  • View over the citadel and Parc Micaud

  • A stone's throw from the Joa casino

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed Paying
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Gift shop/newspaper shop
  • Porter Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
  • Golf course 18 holes (nearby)
Business services
  • 8 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Besancon Parc Micaud Hotel

3 avenue Edouard Droz
25000 besancon
france

Tel: +33381403434

Fax: (+33)3/81403439

Check-in from 12h00

Check out up to 12h00

  • By plane

    LYON ST EXUPERY At 250km / 156.25 miles

  • By plane

    MULHOUSE BALE At 150.86km / 93.75 miles

  • By car

    BESANCON NORD At 6km / 3.75 miles

  • By train

    BESANCON VIOTTE At 1km / 0.62 miles

GPS :47.242014, 6.031634

Our accommodation(s)

Choose between a Standard Room on the Parc Micaud or Casino gardens side of the hotel, or a Superior Room with a view of Parc Micaud or the Citadel.

Our restaurants and bars

LE VESONTIO

Type of cuisine: French

A beautiful view of the casino gardens, traditional menu and Grands Wins Mercure. Closed Saturday and Sunday lunchtimes.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday Closed
  • Sunday Closed

L'INSTANT

Take time to relax and discover our selection of Grands Vins Mercure in a warm, welcoming atmosphere. Quick meals are available in the bar or in your room.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 220

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 55 people

Find out more

Our guest reviews for
Mercure Besancon Parc Micaud Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,722 reviews

tripadvisor

TripAdvisor Rating 3.5/5

705 reviews

Unbelievable disappointed

Customer review rating 2.0/5

Louisa L. Families - 11/07/2021 Confirmed reviews ALL

Yes. It is well located but building is old, internet access being unstable and almost at 0 reception to make calls by cell phones. The initial room assigned had issues with the air-conditioning, technician was sent twice quickly trying to fix it, no result. We ended up to move rooms at around 9ish PM on the day of arrival. The only advantage of this was we got upgraded to a better room on a higher floor but not until the second complaint came. Reception Services: on the arrival, the receptionist didn't even bother to check even a note was left that I had a voucher to apply for this stay and asked me to pay for the full sum for 2 nights. If I hadn't remembered and showed her my confirmation received from the hotel the amount what was supposed to be... I would have paid 52 Euros extra for my stay. Although she offered us a voucher for 2 free drinks, it can't omit the fact that the the missing of integrity and details. Booking service was excellent with very smooth reaction. Restaurant did not have exactly what I ordered but they didn't even bother to tell but just to replaced the dessert content of what was available. Frankly speaking, a 4-star hotel with such a service... I really doubted I would book there again!!

Mitigé

Customer review rating 3.0/5

Un C. P. C. Business - 07/07/2021 Confirmed reviews ALL

Pas terrible

good arrangements with two rooms

Customer review rating 5.0/5

Jean-michel C. Families - 04/07/2021 Confirmed reviews ALL

I am familiar of the hotel and like it b=very much

Decent hotel for a short stay in City

Customer review rating 3.5/5

Ashley Business - 06/05/2021 Confirmed reviews ALL

This is the 4th time I have stayed at this hotel. Its a great priced hotel and is ok for a short stay. Not on par with other Mercure properties but I guess the price of the room reflects this. Positives are its clean, cheaply priced room for this type of hotel and in a central location. Downside is the rooms feel old now, parking can be difficult as the car park always seems to be full and people park over two bays wasting extra space. Luckily we have always managed to find a free parking bay just outside the front of the hotel. Wifi was terrible during the last stay- measured just over 1mb download speed.

Dear Ashley P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Besançon Parc Micaud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are waiting for a renovation and your comments will be precious. Also I took notes for the parking that we always manage to keep organized to keep places for all our clients. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 0.5/5

Anonymous Friends - 18/10/2020 Confirmed reviews ALL

inadmissible

good room but poor restaurant

TripAdvisor rating 3.0/5

532kristoff 07/10/2020 TripAdvisor review

It's a 4 star hotel but the restaurant is 2 star, with the breakfast there was someone standing behind us with covid symptoms. This person was admitted to the breakfast room and used the buffet like everyone. She was coughing at the buffet. We made a complaint at the reception but they didn't took any measures.

Stay from the 28th of June to the 2nd of July

TripAdvisor rating 5.0/5

agvennin 13/07/2020 TripAdvisor review

Best welcome in this hotel Parc Micaud in Besançon The whole team is perfect Thanks to Sandra and Michael so kind and helpful We always come back in this hotel thanks to the quality of the staff So excellent

Customer review rating 4.0/5

T. Business - 27/02/2020 Confirmed reviews ALL

Correct

Monsieur T., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Besançon Parc Micaud. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur T., en l’expression de nos sentiments les meilleurs

Excellent location, good stay

Customer review rating 4.0/5

German T. Friends - 17/02/2020 Confirmed reviews ALL

Had a nice stay. Hotel is a bit dated but staff is fantastic. Also liked the breakfast.

Dear Urban E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Besançon Parc Micaud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The hotel is let down by the restaurant

TripAdvisor rating 2.0/5

Marianna B Business - 14/01/2020 TripAdvisor review

For travellers: unless you have 1 hour to wait just for the daily starter to be served, try to find another restaurant. For the hotel: the restaurant quality of food and service has changed dramatically in the last 2 - 3 months> Unfortunately for the worse.

Dear Marianna, Thank you for your review, I take good notes of your remarks, be assured that our teams try to do the best every day. Have a good day, Best regards, Clémentine

As a hotel, it's ok, although not a 4 star. The restaurant though is absolutely terrible.

Customer review rating 2.5/5

Marianna B. Business - 13/01/2020 Confirmed reviews ALL

I am a business traveller, spending at least 2 weeks each month in Besancon, staying and eating in the hotel. 2 - 3 months ago I wrote a very complimentary review about the hotel, the quality of the restaurant, the professionalism of the personnel. Unfortunately the things changed dramatically in 2 months: the quality of the food in the restaurant is gone down drastically, the service in the restaurant is appalling: I waited 1 hour to get the "daily starter", which did not involve cooking, as it was a cold unindentifiable mixture of things. Another night I ordered a steak with one of the 3 sauces allowed on the menu: the sauce came in frozen form! Horrible experience.

Dear B. M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Besançon Parc Micaud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We keep training our teams. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clémentine

very good location and hotel

Customer review rating 4.5/5

Olivier J. Business - 02/01/2020 Confirmed reviews ALL

very good hotel well located in center of Besançon. Room and bed are good, bathroom also, only wifi speed is not enough.

Dear olivier j., We very much appreciate your comments regarding your stay at the Hôtel Mercure Besançon Parc Micaud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We took good notes of your remarks about wifi, we will warn our support service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clémentine

A very tired property

TripAdvisor rating 3.0/5

pdmcelwaine2020 Couples - 02/01/2020 TripAdvisor review

Very old carpets, Paint peeling off the woodwork. Very little thought given to the decor. The bed was comfortable and the food in the restaurant was surprisingly tasty. Good location but the hotel seems very tired.

Dear pdmcelwaine2020, Thank you for your review, we take good notes of your remarks, this will be part of our renovation project. Best regards, Clémentine

Awful hotel and should be closed

Customer review rating 0.5/5

Trhg Families - 26/12/2019 Confirmed reviews ALL

This hotel is a disgrace and should not have the Accor or Mercure name. The rooms are old. We booked a privilege room. Walking to our room the corridor stank of an unpleasant odour The room was worse. The furniture I think may have wanted to be Art Deco Period for example two lamps (neither worked) An old mirror and disgusting ancient carpet. The bed was old and uncomfortable and rickety. A cold day and no heating. On calling reception we were given loads of excuses about the hotel would be refurbished etc and have a restaurant on roof ( so what) We were given a room next door the heating worked and the bed was a little better however the shower curtain was covered in black dirt and there were holes knocked out on wall. We slept in our clothes and didn't take the offered free breakfast. The hotel is appalling and feel that I have been defrauded by booking this hotel as this is not what I expected from the Accor brand. On getting back to Dijon we both showered and washed our items. Door knob hanging loose in bathroom and the large window in bedroom area opened fully with no child lock . Horrible hotel and should be closed until updated. There are no excuses the place is a dump. I am so angry that I paid for a privilege room and the only privilege was leaving .

Dear Tracey H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Besançon Parc Micaud. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences, especially in our renovation project. We are looking forward to welcoming you again at Mercure. Sincerely, Clémentine

Very good hospitality

Customer review rating 4.5/5

Slavo Business - 14/12/2019 Confirmed reviews ALL

Nice hotel, very good breakfest and pleasant and friendly personel. Also excellent evening meals at restaurant, every day different menu

Dear Stopikowski C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Besançon Parc Micaud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clémentine

The good and the bad

TripAdvisor rating 3.0/5

anglais2013 Couples - 10/11/2019 TripAdvisor review

Very impressive lobby. A great pity we had to spend time in it as the room was not ready. Room was quite spacious, but too much of the space was taken up by the oversized bed. Cleanliness was excellent. Excellent breakfast choice and quality. Not impressed with the D'Vin wine system and astounded that restaurant could only offer one white wine, a chablis. Very friendly, cheerful and helpful staff but at times seemed to be hard-pressed to cope

Good afternoon, We very much appreciate your comments regarding your stay at the Hôtel Mercure Besançon Parc Micaud. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clémentine

Not the first time.....

TripAdvisor rating 5.0/5

Jacky H Couples - 29/09/2019 TripAdvisor review

and we always stop in Besançon when we travel to Swiss. It is always a pleasure to stay in Mercure Besançon. Staff very kind; tasty food (breakfast and dinner);nice view on park; free parking and wifi. Of course, we will come back.

Great location, renovation required

TripAdvisor rating 3.0/5

Hr P Family - 22/07/2019 TripAdvisor review

Location is great, stuff very friendly, food in the restaurant is average, the rooms however have great views, need a renovation. they are 3 stars rather than 4... Parking is excellent. Room was quiet

Comfortable hotel

TripAdvisor rating 4.0/5

Lilian B Couples - 17/06/2019 TripAdvisor review

Our bicycles were safely stored inside the hotel. Our room overlooked the trees in the park by the river. Sunday night’s dinner in the hotel was OK but not exciting..pentecostweekend and everything was closed .

dear Lilian B, Thank you so much for sharing your experience! We are happy to read that you enjoyed every aspect of your stay.. We hope youy will be back soon kind regards from BESANCON Mickael

May 2019

TripAdvisor rating 3.0/5

AlainL1210 Business - 27/05/2019 TripAdvisor review

I stayed at this hotel a little over 22 years ago and essentially I don't think that any renovation has taken place. The beds are good but the general impression of the bathroom above all was not convincing. It's a pity because the hotel has a good location and the staff is OK but the owner doesn't seem to care too much.

Dear AlainL1210; Thank you for taking the time to tell us about your experience at mercure Besancon Centre. We've taken note your comments and we are sorry that we were not able to satisfy you completely. Our aim is to always deliver an excellent service and you will find the staff at Mercure to be helpful and professional. Be assured that our owner is really concerned because he bought the hotel in april 2019 so as to renove completely the hotel but we need time to work, to anticipate for this. We hope sincerely you will give us the opportunity to better welcome you in the near future. best regards, Mickael

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