Hotel is in desperate need of renovation. If you like vintage eighties touch, this is perfect. Everything is functional though! The service is there although I found it really annoying they tried to charge for breakfast when I hadn’t had it and said it was the structure of the tariff when you book on the internet. I hadn’t reserved on the internet, I just turned up. Finally they just charged for the room which is way too pricey given the state of the hotel. And they charge 10€ for parking without warning and the parking lot is not closed nor secure.

Hotel easily to find. It looked in quiet part of town, it was the reason to choice this facility /to be safe and secure/. Staff polite Facility in a good standard Breakfast OK Staff in emergency situation without any reaction. Nobody informed me about a robbery and damage of my car. Nobody helped me to contact Police National. Sunday morning shift helped me to fix a broken window in my car and wrote me a report of incident. My experience with Mercute hotels in Austria and England was much more better.

Polite crew, good room but cleaning was not good - bath and carpet could you see need better cleaning

Need more than 20 minutes to check in, then for the diner, 1h30 to deliver the day menu and then for the check out, impossible to get a printed invoice with the correct address.

The room was dirty & smelt unpleasant. The bathroom furniture was old and stained. The shower did not stay raised. The paint was badly marked and chipped. The curtains rail was partly broken. The towels were small, worn and rough.

We had a lovely view from our window of the citadell. Very friendly receptionist on our arrival. The hotel is well situated for visiting the city a short walk over the bridge. Safe parking for the car. With a good breakfast to start the day. All in all we enjoyed our stay.

Tired, old hotel - room was a disaster! Great location & staff!

Yes. It is well located but building is old, internet access being unstable and almost at 0 reception to make calls by cell phones. The initial room assigned had issues with the air-conditioning, technician was sent twice quickly trying to fix it, no result. We ended up to move rooms at around 9ish PM on the day of arrival. The only advantage of this was we got upgraded to a better room on a higher floor but not until the second complaint came. Reception Services: on the arrival, the receptionist didn't even bother to check even a note was left that I had a voucher to apply for this stay and asked me to pay for the full sum for 2 nights. If I hadn't remembered and showed her my confirmation received from the hotel the amount what was supposed to be... I would have paid 52 Euros extra for my stay. Although she offered us a voucher for 2 free drinks, it can't omit the fact that the the missing of integrity and details. Booking service was excellent with very smooth reaction. Restaurant did not have exactly what I ordered but they didn't even bother to tell but just to replaced the dessert content of what was available. Frankly speaking, a 4-star hotel with such a service... I really doubted I would book there again!!

Pas terrible

It's a 4 star hotel but the restaurant is 2 star, with the breakfast there was someone standing behind us with covid symptoms. This person was admitted to the breakfast room and used the buffet like everyone. She was coughing at the buffet. We made a complaint at the reception but they didn't took any measures.

Best welcome in this hotel Parc Micaud in Besançon The whole team is perfect Thanks to Sandra and Michael so kind and helpful We always come back in this hotel thanks to the quality of the staff So excellent

For travellers: unless you have 1 hour to wait just for the daily starter to be served, try to find another restaurant. For the hotel: the restaurant quality of food and service has changed dramatically in the last 2 - 3 months> Unfortunately for the worse.

Very old carpets, Paint peeling off the woodwork. Very little thought given to the decor. The bed was comfortable and the food in the restaurant was surprisingly tasty. Good location but the hotel seems very tired.

Very impressive lobby. A great pity we had to spend time in it as the room was not ready. Room was quite spacious, but too much of the space was taken up by the oversized bed. Cleanliness was excellent. Excellent breakfast choice and quality. Not impressed with the D'Vin wine system and astounded that restaurant could only offer one white wine, a chablis. Very friendly, cheerful and helpful staff but at times seemed to be hard-pressed to cope

and we always stop in Besançon when we travel to Swiss. It is always a pleasure to stay in Mercure Besançon. Staff very kind; tasty food (breakfast and dinner);nice view on park; free parking and wifi. Of course, we will come back.