Mercure Besancon Parc Micaud Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 3,971 reviews

ALLSAFE approved hotel

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Mercure Besancon Parc Micaud Hotel
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+ 20 Services

Hotel extras

  • Free private car park

  • Restaurant, room service and bar

  • 10 minutes on foot from downtown Besançon and Viotte train station. Tram stop 2 minutes away.

  • View over the citadel and Parc Micaud

  • A stone's throw from the Joa casino

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Besancon Parc Micaud Hotel

3 avenue Edouard Droz
25000 besancon
france

Fax: (+33)3/81403439

Check-in from 12h00

Check out up to 12h00

  • By plane

    LYON ST EXUPERY At 250km / 156.25 miles

  • By plane

    MULHOUSE BALE At 150.86km / 93.75 miles

  • By car

    BESANCON NORD At 6km / 3.75 miles

  • By train

    BESANCON VIOTTE At 1km / 0.62 miles

GPS:47.242014, 6.031634

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

LE VESONTIO

A beautiful view of the casino gardens, traditional menu and Grands Wins Mercure. Closed Saturday and Sunday lunchtimes.

Our accommodation(s)

Choose between a Standard Room on the Parc Micaud or Casino gardens side of the hotel, or a Superior Room with a view of Parc Micaud or the Citadel.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 220

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 55 people

Find out more

Our guest reviews for
Mercure Besancon Parc Micaud Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,971 reviews

TripAdvisor Rating 3.5/5

738 reviews

Excellent location

Customer review rating 4.0/5

Flavio F. Couples - 19/12/2021 Confirmed reviews ALL

This hotel need a refurbishment in order to be a real four stars. Training for reception people: last time I pay two deposit of 100 euro and 180 euro when the toon was entirely b paid in advance. Incredible

Dear Flavio F., Thank you for your comment. We apologize for the warranty claim, you actually did it on the internet. So we should not have asked you on arrival. I reviewed this online warranty procedure with my colleague. There was a problem of misunderstanding during his apprenticeship. A renovation is pending, we have started since September and will continue to make some embellishments while waiting for the start of major works. We hope to have the opportunity to welcome you a second time after these renovations. The whole team wish you happy end of year celebrations. Best regards, Coralie

The hotel itself does not correspond to the Mercure Standards

Customer review rating 2.5/5

M.o.s.t. Business - 12/12/2021 Confirmed reviews ALL

Hotel is in desperate need of renovation. If you like vintage eighties touch, this is perfect. Everything is functional though! The service is there although I found it really annoying they tried to charge for breakfast when I hadn’t had it and said it was the structure of the tariff when you book on the internet. I hadn’t reserved on the internet, I just turned up. Finally they just charged for the room which is way too pricey given the state of the hotel. And they charge 10€ for parking without warning and the parking lot is not closed nor secure.

Dear Oliver N., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Besançon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

No more in Mercure hotel in Besancon

Customer review rating 1.5/5

V. Couples - 28/10/2021 Confirmed reviews ALL

Hotel easily to find. It looked in quiet part of town, it was the reason to choice this facility /to be safe and secure/. Staff polite Facility in a good standard Breakfast OK Staff in emergency situation without any reaction. Nobody informed me about a robbery and damage of my car. Nobody helped me to contact Police National. Sunday morning shift helped me to fix a broken window in my car and wrote me a report of incident. My experience with Mercute hotels in Austria and England was much more better.

Dear Vladimir H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Besançon Parc Micaud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for saying that the staff is profesionnel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sorry for this incident, Sincerely, The team of Hotel Mercure Besancon

Well located, ok rooms

Customer review rating 3.5/5

Anonymous Families - 20/10/2021 Confirmed reviews ALL

Polite crew, good room but cleaning was not good - bath and carpet could you see need better cleaning

Bonjour Monsieur F., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Besançon Parc Micaud. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Les moquettes de nos chambres peuvent effectivement être légèrement tâchées par le temps, nous serions ravis de vous accueillir de nouveau lorsque nous aurons rénové les chambres. Nous vous souhaitons un excellent week-end, Cordialement, Coralie

everything was complicated

Customer review rating 3.0/5

L. Business - 06/10/2021 Confirmed reviews ALL

Need more than 20 minutes to check in, then for the diner, 1h30 to deliver the day menu and then for the check out, impossible to get a printed invoice with the correct address.

Dear Jean-Marc L., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Coralie

Extremely poor quality accomodation

Customer review rating 1.0/5

Carolyn H. Business - 04/10/2021 Confirmed reviews ALL

The room was dirty & smelt unpleasant. The bathroom furniture was old and stained. The shower did not stay raised. The paint was badly marked and chipped. The curtains rail was partly broken. The towels were small, worn and rough.

Dear Carolyn H., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Coralie

A lovely view from our window

Customer review rating 4.5/5

Edwina K. Couples - 21/08/2021 Confirmed reviews ALL

We had a lovely view from our window of the citadell. Very friendly receptionist on our arrival. The hotel is well situated for visiting the city a short walk over the bridge. Safe parking for the car. With a good breakfast to start the day. All in all we enjoyed our stay.

Not good…..

Customer review rating 2.5/5

Oliver Couples - 27/07/2021 Confirmed reviews ALL

Tired, old hotel - room was a disaster! Great location & staff!

Unbelievable disappointed

Customer review rating 2.0/5

Louisa L. Families - 11/07/2021 Confirmed reviews ALL

Yes. It is well located but building is old, internet access being unstable and almost at 0 reception to make calls by cell phones. The initial room assigned had issues with the air-conditioning, technician was sent twice quickly trying to fix it, no result. We ended up to move rooms at around 9ish PM on the day of arrival. The only advantage of this was we got upgraded to a better room on a higher floor but not until the second complaint came. Reception Services: on the arrival, the receptionist didn't even bother to check even a note was left that I had a voucher to apply for this stay and asked me to pay for the full sum for 2 nights. If I hadn't remembered and showed her my confirmation received from the hotel the amount what was supposed to be... I would have paid 52 Euros extra for my stay. Although she offered us a voucher for 2 free drinks, it can't omit the fact that the the missing of integrity and details. Booking service was excellent with very smooth reaction. Restaurant did not have exactly what I ordered but they didn't even bother to tell but just to replaced the dessert content of what was available. Frankly speaking, a 4-star hotel with such a service... I really doubted I would book there again!!

Mitigé

Customer review rating 3.0/5

Un C. P. C. Business - 07/07/2021 Confirmed reviews ALL

Pas terrible

good arrangements with two rooms

Customer review rating 5.0/5

Jean-michel C. Families - 04/07/2021 Confirmed reviews ALL

I am familiar of the hotel and like it b=very much

Decent hotel for a short stay in City

Customer review rating 3.5/5

Ashley Business - 06/05/2021 Confirmed reviews ALL

This is the 4th time I have stayed at this hotel. Its a great priced hotel and is ok for a short stay. Not on par with other Mercure properties but I guess the price of the room reflects this. Positives are its clean, cheaply priced room for this type of hotel and in a central location. Downside is the rooms feel old now, parking can be difficult as the car park always seems to be full and people park over two bays wasting extra space. Luckily we have always managed to find a free parking bay just outside the front of the hotel. Wifi was terrible during the last stay- measured just over 1mb download speed.

Dear Ashley P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Besançon Parc Micaud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are waiting for a renovation and your comments will be precious. Also I took notes for the parking that we always manage to keep organized to keep places for all our clients. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 0.5/5

Anonymous Friends - 18/10/2020 Confirmed reviews ALL

inadmissible

good room but poor restaurant

TripAdvisor rating 3.0/5

532kristoff 07/10/2020 TripAdvisor review

It's a 4 star hotel but the restaurant is 2 star, with the breakfast there was someone standing behind us with covid symptoms. This person was admitted to the breakfast room and used the buffet like everyone. She was coughing at the buffet. We made a complaint at the reception but they didn't took any measures.

Stay from the 28th of June to the 2nd of July

TripAdvisor rating 5.0/5

agvennin 13/07/2020 TripAdvisor review

Best welcome in this hotel Parc Micaud in Besançon The whole team is perfect Thanks to Sandra and Michael so kind and helpful We always come back in this hotel thanks to the quality of the staff So excellent

The hotel is let down by the restaurant

TripAdvisor rating 2.0/5

Marianna B Business - 14/01/2020 TripAdvisor review

For travellers: unless you have 1 hour to wait just for the daily starter to be served, try to find another restaurant. For the hotel: the restaurant quality of food and service has changed dramatically in the last 2 - 3 months> Unfortunately for the worse.

Dear Marianna, Thank you for your review, I take good notes of your remarks, be assured that our teams try to do the best every day. Have a good day, Best regards, Clémentine

A very tired property

TripAdvisor rating 3.0/5

PDMcE Couples - 02/01/2020 TripAdvisor review

Very old carpets, Paint peeling off the woodwork. Very little thought given to the decor. The bed was comfortable and the food in the restaurant was surprisingly tasty. Good location but the hotel seems very tired.

Dear pdmcelwaine2020, Thank you for your review, we take good notes of your remarks, this will be part of our renovation project. Best regards, Clémentine

The good and the bad

TripAdvisor rating 3.0/5

anglais2013 Couples - 10/11/2019 TripAdvisor review

Very impressive lobby. A great pity we had to spend time in it as the room was not ready. Room was quite spacious, but too much of the space was taken up by the oversized bed. Cleanliness was excellent. Excellent breakfast choice and quality. Not impressed with the D'Vin wine system and astounded that restaurant could only offer one white wine, a chablis. Very friendly, cheerful and helpful staff but at times seemed to be hard-pressed to cope

Good afternoon, We very much appreciate your comments regarding your stay at the Hôtel Mercure Besançon Parc Micaud. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clémentine

Not the first time.....

TripAdvisor rating 5.0/5

Jacky H Couples - 29/09/2019 TripAdvisor review

and we always stop in Besançon when we travel to Swiss. It is always a pleasure to stay in Mercure Besançon. Staff very kind; tasty food (breakfast and dinner);nice view on park; free parking and wifi. Of course, we will come back.

Great location, renovation required

TripAdvisor rating 3.0/5

Hr P Family - 22/07/2019 TripAdvisor review

Location is great, stuff very friendly, food in the restaurant is average, the rooms however have great views, need a renovation. they are 3 stars rather than 4... Parking is excellent. Room was quiet

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