Tired, old hotel - room was a disaster! Great location & staff!

Yes. It is well located but building is old, internet access being unstable and almost at 0 reception to make calls by cell phones. The initial room assigned had issues with the air-conditioning, technician was sent twice quickly trying to fix it, no result. We ended up to move rooms at around 9ish PM on the day of arrival. The only advantage of this was we got upgraded to a better room on a higher floor but not until the second complaint came. Reception Services: on the arrival, the receptionist didn't even bother to check even a note was left that I had a voucher to apply for this stay and asked me to pay for the full sum for 2 nights. If I hadn't remembered and showed her my confirmation received from the hotel the amount what was supposed to be... I would have paid 52 Euros extra for my stay. Although she offered us a voucher for 2 free drinks, it can't omit the fact that the the missing of integrity and details. Booking service was excellent with very smooth reaction. Restaurant did not have exactly what I ordered but they didn't even bother to tell but just to replaced the dessert content of what was available. Frankly speaking, a 4-star hotel with such a service... I really doubted I would book there again!!

Pas terrible

I am familiar of the hotel and like it b=very much

This is the 4th time I have stayed at this hotel. Its a great priced hotel and is ok for a short stay. Not on par with other Mercure properties but I guess the price of the room reflects this. Positives are its clean, cheaply priced room for this type of hotel and in a central location. Downside is the rooms feel old now, parking can be difficult as the car park always seems to be full and people park over two bays wasting extra space. Luckily we have always managed to find a free parking bay just outside the front of the hotel. Wifi was terrible during the last stay- measured just over 1mb download speed.

inadmissible

It's a 4 star hotel but the restaurant is 2 star, with the breakfast there was someone standing behind us with covid symptoms. This person was admitted to the breakfast room and used the buffet like everyone. She was coughing at the buffet. We made a complaint at the reception but they didn't took any measures.

Best welcome in this hotel Parc Micaud in Besançon The whole team is perfect Thanks to Sandra and Michael so kind and helpful We always come back in this hotel thanks to the quality of the staff So excellent

Correct

Had a nice stay. Hotel is a bit dated but staff is fantastic. Also liked the breakfast.

For travellers: unless you have 1 hour to wait just for the daily starter to be served, try to find another restaurant. For the hotel: the restaurant quality of food and service has changed dramatically in the last 2 - 3 months> Unfortunately for the worse.

Very old carpets, Paint peeling off the woodwork. Very little thought given to the decor. The bed was comfortable and the food in the restaurant was surprisingly tasty. Good location but the hotel seems very tired.

Very impressive lobby. A great pity we had to spend time in it as the room was not ready. Room was quite spacious, but too much of the space was taken up by the oversized bed. Cleanliness was excellent. Excellent breakfast choice and quality. Not impressed with the D'Vin wine system and astounded that restaurant could only offer one white wine, a chablis. Very friendly, cheerful and helpful staff but at times seemed to be hard-pressed to cope

and we always stop in Besançon when we travel to Swiss. It is always a pleasure to stay in Mercure Besançon. Staff very kind; tasty food (breakfast and dinner);nice view on park; free parking and wifi. Of course, we will come back.

Location is great, stuff very friendly, food in the restaurant is average, the rooms however have great views, need a renovation. they are 3 stars rather than 4... Parking is excellent. Room was quiet