Mercure Beaune Centre hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 2,704 reviews

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Mercure Beaune Centre hotel - Image 1
Mercure Beaune Centre hotel - Image 2
Mercure Beaune Centre hotel - Image 3
Mercure Beaune Centre hotel - Image 4
7 Avenue Charles de Gaulle, 21200 BEAUNE, France

Description

Hotel extras

  • 5 minutes' walk from the historic city center and the famous Hospices de Beaune

  • The car park is free and secure, with electriccharging terminals

  • The M7 Restaurant and Bar with terraces: only fresh, seasonal produce

  • Heated and renovated swimming pool

  • ALL SAFE label coming soon.

Our accommodation(s)

Hotel location

Mercure Beaune Centre hotel

7 Avenue Charles de Gaulle
21200 BEAUNE
France

GPS:47.017036, 4.83775

Telephone
Fax +33 3 80 22 91 74

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M7 RESTAURANT

The M7 restaurant welcomes you to Beaune; come and discover traditional, refined and regional cuisine that will delight adults and children alike.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,704 reviews

TripAdvisor Rating  4.0/5  1,511 reviews

Certificate of excellence 2023

Be warned

TripAdvisor rating 1.0/5

FrederickWentworth TripAdvisor review

Stayed July 30-31, fully paid suite. We are Diamond. My wife was in great pain and walking on crutches and went to the reception while I was parking our car. The receptionists were totally indifferent and didn't offer her a seat. They are totally useless. We know the suites, they are OK though the bed is rather narrow. The amenities are fine, everything is clean. The really shocking part is the behaviour of the head barman about whom we already complained 2 or 3 years ago. When we asked what was available on the drink voucher he became so rude and even violent that we walked off. That is NOT ACCEPTABLE. We complained to the receptionists who just looked bored which is NOT ACCEPTABLE either. The dinner and breakfast were OK and the waitresses are an exception in this establishment because they are absolutely adorable. We will never stay there again. F.W.

Mr. PICHARDIE, First of all, we are sincerely sorry to read such feedback. Please know that your feelings have been taken very seriously because the real ambition of our house is to always improve and the customer experience is essential. Allow us to clarify certain elements that we believe are important to mention for total transparency with all our guests who follow us on the networks and who know the quality of the services of our establishment. Following our debriefings and research to understand what could have led you to an experience such as you relate, we understood that the bubbles of the bottle of crémant graciously placed in your room did not make your stay sweeter and lighter. However, we regret that your experience was not up to what we are used to offering. We took stock with all our teams present, who were more astonished by your remarks in our lobby, because MR PICHARDIE the silence they had in the face of your conduct and remarks, was not synonymous with boredom but with astonishment. For your full information and all as our bar manager tried to explain to you, the Welcome drinks offered in our SOFITELs may be different from those offered in our Mercures. At ACCOR we give a real meaning to hospitality. Once again, Mr PICHARDIE, we offer you our most sincere apologies for not having succeeded in making you live the real Mercurian experience that is ours. Best regards

Comfortable, very well run Hotel

Customer review rating 4.5/5

Peter W. Couples - Confirmed reviews ALL

From arrival to departure, the experience of Hotel Mercur Beaune Centre was of a very well run and comfortable Hotel. In particular the staff are very friendly and helpful which made stay relaxing. The facilities of the hotel are also of a high-quality, and we enjoyed dining in the restaurant.

Dear MARGARET D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mederic Fauchille General Manager

Nice room, however, a large party dominated the restaurant and were very towdy till early hours.

Customer review rating 4.0/5

Steve R. Couples - Confirmed reviews ALL

Room was fine, check in and Breakfast was good. On check out , the receptionist asked about our stay, we said all good except the rowdiness till early hours, poorly managed. She gave us breakfast as compensation and apologise saying she had many complaints.

Dear STEVE R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mederic Fauchille General Manager

Disappointing

Customer review rating 2.5/5

J C. Couples - Confirmed reviews ALL

Small room, staff confused over dining arrangements by dealing with large group, meal uninspiring. Best feature was proximity to mhostoric centre

Dear J R W C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Beaune Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mederic Fauchille General Manager

Close to Centre

Customer review rating 4.0/5

Gary Couples - Confirmed reviews ALL

Stayed here many times on the way to Switzerland/South of France. Just off the Toll Road. Great place to stay.

Dear GARY W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mederic Fauchille General Manager

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Other web-users rate our hotel

  • 827 reviews 9.7/10 Location
  • 1,067 reviews 7.1/10 Room
  • 1,431 reviews 9.3/10 Service
  • 13 reviews 6/10 WiFi
  • 503 reviews 8.6/10 Breakfast
  • 287 reviews 7.9/10 Cleanliness
  • 166 reviews 9/10 Bar
  • 113 reviews 9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.