Mercure Beaune Centre hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 2,503 reviews

Mercure Beaune Centre hotel - Image 1
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Description

Hotel extras

  • Our establishment is certified GREEN KEY

  • 5-minute walk from downtown, famous Hospices de Beaune, new Cité des Vins

  • The M7 Restaurant and Bar with terraces: only fresh, seasonal produce

  • Free and secure car park - Electric vehicle charging stations

  • ALL SAFE label coming soon.

Our accommodation(s)

Hotel location

Mercure Beaune Centre hotel

7 Avenue Charles de Gaulle
21200 BEAUNE
France

GPS:47.017036, 4.83775

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M7 RESTAURANT

The M7 restaurant welcomes you to Beaune; come and discover traditional, refined and regional cuisine that will delight adults and children alike.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,503 reviews

Customer review rating 0.5/5

Shi Y. W. Couples - Confirmed reviews ALL

We stayed 3 nights at the hotel and on one evening requested toothbrushes from the night shift manager. She informed us there were none in stock and flatly refused to provide any, adding that it was housekeeping’s fault and that she “doesn’t care anyhow.” The dismissive and rude attitude was completely unnecessary for such a simple request. Toothbrushes are a standard amenity, and being spoken to that way left a very poor impression after an otherwise decent stay. Future guests should be aware that night service may not be reliable for even basic items. We hope the hotel addresses staff training and guest care standards.

Dear Sir, We are truly sorry to hear that your stay in Beaune did not fully meet your expectations. We would, however, like to clarify that, when you made your request, our colleague informed you with the utmost transparency of the exceptional lack of toothbrushes in stock. This one-off situation, beyond her control, unfortunately meant she was unable to accommodate your request. We regret that this may have been interpreted as a lack of professionalism, courtesy or attentiveness. We would like to emphasise that a one-off stock shortage, whilst regrettable, in no way calls into question the quality of the welcome or the commitment of our teams. The training and high standards of service of our staff are constant priorities, regularly praised by our guests. In the interests of complete transparency, we nevertheless take note of your feedback, whilst wishing to provide these clarifications for the attention of our readers. We remain, of course, attentive to your comments and continue our efforts towards continuous improvement, particularly in terms of supply management, in order to guarantee that every one of our guests enjoys an experience that lives up to our commitments. Sincerely, Médéric FAUCHILLE General Manager

Customer review rating 4.5/5

Tim K. Friends - Confirmed reviews ALL

Excellent rooms, good dining experience, we were well catered for!

Dear TIM K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Médéric FAUCHILLE General Manager

Customer review rating 4.5/5

Nicholas S. Couples - Confirmed reviews ALL

Really well located hotel on the edge of Beaune. Great and easy parking, simple route from the motorway. Friendly and helpful staff and comfortable rooms. Very dog friendly (she was allowed in the restaurant for dinner and breakfast)

Dear NICHOLAS S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Médéric FAUCHILLE General Manager

Customer review rating 5.0/5

Amanda P. Couples - Confirmed reviews ALL

Easy to find, plenty of parking, good welcome, room was clean, spacious and very comfortable. Nice walk into the centre (under 10 mins so just right to walk off the supper). Enjoyed our aperitif in the bar and breakfast was the usual Mercure excellent standard with plenty of local produce which is always one of the highlights.

Dear AMANDA P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Médéric FAUCHILLE General Manager

Customer review rating 3.5/5

Vanessa M. Business - Confirmed reviews ALL

Very easy to get to from the motorway with a quick walk to the town. Noisy room due to the bin trucks, coaches and food deliveries turning up in the early hours of the morning.

Dear Mrs. M., Thank you for taking the time to write to us following your stay at Hôtel Mercure Beaune Centre. We are sorry that the service and experience did not meet your expectations, and we kindly ask you to accept our sincerest apologies. At Mercure hotels, we strive to provide the highest quality of service for our guests; therefore, your feedback is extremely valuable to us. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your trust during a future stay. We look forward to welcoming you again soon, and we remain, yours sincerely. Médéric FAUCHILLE General Manager

Other web-users rate our hotel

  • 731 reviews 9.6/10 Location
  • 976 reviews 7.4/10 Room
  • 1,108 reviews 9.3/10 Service
  • 12 reviews 5/10 WiFi
  • 461 reviews 8.6/10 Breakfast
  • 239 reviews 7.5/10 Cleanliness
  • 129 reviews 9.5/10 Bar
  • 114 reviews 8.9/10 Pool

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