Mercure Beaune Centre hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 2,482 reviews

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Mercure Beaune Centre hotel - Image 1
Mercure Beaune Centre hotel - Image 2
Mercure Beaune Centre hotel - Image 3
Mercure Beaune Centre hotel - Image 4
7 Avenue Charles de Gaulle, 21200 BEAUNE, France

Description

Hotel extras

  • Our establishment is certified GREEN KEY

  • 5-minute walk from downtown, famous Hospices de Beaune, new Cité des Vins

  • The M7 Restaurant and Bar with terraces: only fresh, seasonal produce

  • Free and secure car park - Electric vehicle charging stations

  • ALL SAFE label coming soon.

Our accommodation(s)

Hotel location

Mercure Beaune Centre hotel

7 Avenue Charles de Gaulle
21200 BEAUNE
France

GPS:47.017036, 4.83775

Telephone
Fax +33 3 80 22 91 74

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M7 RESTAURANT

The M7 restaurant welcomes you to Beaune; come and discover traditional, refined and regional cuisine that will delight adults and children alike.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,482 reviews

Customer review rating 5.0/5

Anne S. Couples - Confirmed reviews ALL

We will come back. Great hotel!

Dear ANNE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Médéric FAUCHILLE General Manager

Customer review rating 4.5/5

Barry R. Couples - Confirmed reviews ALL

Excellent

Dear Mr R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Médéric FAUCHILLE General Manager

Customer review rating 3.5/5

Peter W. Solo - Confirmed reviews ALL

Rooms need air conditioning.

Dear Mr. W., Thank you for taking the time to share your feedback following your recent stay at the Hôtel Mercure Beaune Centre. We are pleased to hear that you appreciated our secure car park as well as our convenient location close to the city center. We are, however, truly sorry that your experience did not fully meet your expectations. The unusually high temperatures in April coincided with a period during which our central heating system was still operating, which unfortunately limited our ability to adjust conditions promptly. While such circumstances are rare, we sincerely regret any discomfort this may have caused. Please rest assured that your comments have been carefully considered, and we are currently implementing measures to better anticipate and manage similar situations in the future. Your satisfaction is of great importance to us, particularly as a valued returning guest. Thank you once again for your feedback. We hope to have the pleasure of welcoming you back soon and providing you with a stay that fully meets your expectations. Yours sincerely, Médéric FAUCHILLE General Manager

Customer review rating 4.0/5

Francois L. Couples - Confirmed reviews ALL

We were very warmly welcomed by the hotel team. It was very clean. Nice and spacious bathroom. Above all, it offers excellent value for money. Plus, the hotel is only a few minutes’ walk from downtown.

Dear FRANCOIS L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Médéric FAUCHILLE General Manager

Customer review rating 4.0/5

Bruce S. U. Couples - Confirmed reviews ALL

Overall we enjoy the hotel on the occasions we stay. The staff are efficient and friendly, sensible parking, good restaurant & comfortable bar. The rooms are very small as are the bathrooms. On this occasion we had to use a classic room which was truly basic, rubbish paper cups, no fridge to cool drinks and worst of all no longer offering a bottle of water. This is more ibis budget than 4* Mercure. Even though air conditioning is ADVERTISED throughout the year it is turned off much of the year (false advertising?) and depriving customers from what they have paid for and expected, this was magnified by the room we were given, full sun and boiling hot. When window opened the traffic and train noise throughout the night. Either state no A/C on app and website or have it available.

Dear Sir or Madam U., Thank you for taking the time to share your feedback following your stay at the Mercure Beaune Centre. We are delighted to read that you regularly appreciate the welcome provided by our team, as well as our restaurant and bar services. Regarding your stay, we would like to clarify a few points. At the time of your booking via our website, only Classic rooms were available for sale. Furthermore, when possible — and as you know thanks to your loyalty — we are pleased to offer room upgrades to our guests, which was unfortunately not possible on these dates. Classic rooms do not include a minibar, unlike our Privilege and Suite categories, which is clearly stated in our descriptions. However, a free water fountain with glass bottles is available in the lobby, and this information is also displayed in our public areas as well as in the rooms. Regarding air conditioning, it is indeed advertised as available from May to September. Its activation depends on weather conditions, in order to ensure appropriate and responsible use of our facilities, as indicated on our website, in the room directory, and across all our communication channels. We would also like to assure you that our establishment, which you have known for several years, is serious and consistent in its communication. We do not engage in any misleading advertising: all information provided is transparent, accessible, and fully aligned with the services offered. We are sorry that the assigned room did not fully meet your expectations and take note of your comments regarding comfort and noise environment. We sincerely hope to have the pleasure of welcoming you again in order to provide you with a fully satisfying experience. Médéric FAUCHILLE General Manager

Other web-users rate our hotel

  • 725 reviews 9.6/10 Location
  • 980 reviews 7.3/10 Room
  • 1,103 reviews 9.3/10 Service
  • 9 reviews 6.2/10 WiFi
  • 467 reviews 8.7/10 Breakfast
  • 241 reviews 7.4/10 Cleanliness
  • 126 reviews 9.5/10 Bar
  • 113 reviews 8.9/10 Pool

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