Mercure Beaune Centre hotel 4 stars

Good hotel and thoughtful and welcoming staff. They were respectful of our need for care with meals because of coeliac disease, but the training of the kitchen and serving staff needs to make sure they understand it is not just a question of gluten free ingredients but also of making sure of no cross contamination during cooking and serving. For example you must not put an unwrapped gluten free bread roll in a bread basket alongside other bread rolls. But within the limits of their training the staff were very careful and attentive to our needs.

Enjoyed staying in one of your renovated rooms - although personally I prefer carpet to wooden floors. Our twin beds were extremely comfortable. Pleasant welcome from Reception, bar and waiting staff. Truly excellent dinner - compliments to your chef.

The facility is well maintained and our room very comfortable. The staff is friendly and always helpful. It is a highlight when we pass through Beaune.

great location , great value. easy walking distance to centre of very pretty town. Good for getting off and on the A6 motorway. Very close to the centre of France. Good opportunity to taste seriously good Pinot Noir!

It was a great experience. It was like being at home and never leaving. Fantastic experience.

Don’t think it’s value for the price. Perhaps it’s a better place in summer when the pool is in season. The woman in the cafe at breakfast was very kind and made excellent coffees.

Good room (junior suite) and pleasant restaurant. Easy five minute walk to the town centre or (in the other direction) two minutes to a big supermarket. Reception staff rather distant. Overheated room despite aircon at lowest - but at least we could open the windows, just a pity about what this says about Accor’s green credentials. One comment on the eccentric bath design- virtually impossible to get into for anyone with childbearing hips. Presumably an example of a design by a small man?

Good friendly service as always but still no working air conditioning and was extremely irritated by (new) plastic/paper mattress protector which made you hot and sticky. Good cotton base sheets needed.

Nice room but slightly too hot.

Accomodation good but restaurant poor.

Really good stopover in the way to italy Hotel very understanding when I did what I thought was a fast checkout but it did not work and I still owed a restaurant bill - which was duly settled a couple of days later. Very embarrassing but hotel very understanding- thanks

Very friendly staff, nice room, in walking distance of old town, good parking facility

Excellent

Excellent location, plenty of parking, rooms and facilities always updated from our previous visit (this was our 4th stay in 6 years). Amazingly comfortable beds and we took up the option of breakfast which was very well presented with lots of choice. Well done.

Room is nice, number of tv channels satisfied. Parking secured is appreciated. However restaurant service and food are terrible. Reception nice people, but not so nice at the restaurant. there were less than 10 peoples in restaurant at 8pm . The waiteress asked us to waot 30 mins to be serve with plenty of seats. At least invite people to seat first but asked us to wait outside.