Mercure Beaune Centre hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 2,518 reviews

Mercure Beaune Centre hotel - Image 1
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Description

Hotel extras

  • Our establishment is certified GREEN KEY

  • 5-minute walk from downtown, famous Hospices de Beaune, new Cité des Vins

  • The M7 Restaurant and Bar with terraces: only fresh, seasonal produce

  • Free and secure car park - Electric vehicle charging stations

  • ALL SAFE label coming soon.

Our accommodation(s)

Hotel location

Mercure Beaune Centre hotel

7 Avenue Charles de Gaulle
21200 BEAUNE
France

GPS:47.017036, 4.83775

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M7 RESTAURANT

The M7 restaurant welcomes you to Beaune; come and discover traditional, refined and regional cuisine that will delight adults and children alike.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,518 reviews

Customer review rating 5.0/5

Amanda P. Couples - Confirmed reviews ALL

Easy to find, plenty of parking, good welcome, room was clean, spacious and very comfortable. Nice walk into the centre (under 10 mins so just right to walk off the supper). Enjoyed our aperitif in the bar and breakfast was the usual Mercure excellent standard with plenty of local produce which is always one of the highlights.

Dear AMANDA P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Médéric FAUCHILLE General Manager

Customer review rating 3.5/5

Vanessa M. Business - Confirmed reviews ALL

Very easy to get to from the motorway with a quick walk to the town. Noisy room due to the bin trucks, coaches and food deliveries turning up in the early hours of the morning.

Dear Mrs. M., Thank you for taking the time to write to us following your stay at Hôtel Mercure Beaune Centre. We are sorry that the service and experience did not meet your expectations, and we kindly ask you to accept our sincerest apologies. At Mercure hotels, we strive to provide the highest quality of service for our guests; therefore, your feedback is extremely valuable to us. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your trust during a future stay. We look forward to welcoming you again soon, and we remain, yours sincerely. Médéric FAUCHILLE General Manager

Customer review rating 4.5/5

Philip N. Couples - Confirmed reviews ALL

Great

Dear PHILIP N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Médéric FAUCHILLE General Manager

Customer review rating 4.0/5

Mark H. Families - Confirmed reviews ALL

We enjoyed our overnight stay once again in Beune on our return from skiing. The hotel is very well located with plenty of parking and the rooms are well equipped and comfortable. Our only issues was a very over officious receptionist chasing my son out to the car park because she seemed to think we were going to leave without paying……. Strange these days when you enter your payment card details on your reservations and then again at check in so they had all the details they needed to take payment for the room multiple times !!!

Dear MARK H., Thank you very much for your feedback and for your loyalty to our establishment. We are delighted to hear that you once again enjoyed your stay in Beaune, and that our location, parking, and the comfort of our rooms contributed to making your stay pleasant. We would, however, like to apologize for the incident with our receptionist. This behavior does not reflect our service standards, and we completely understand that it may have put you and your family in an uncomfortable situation. Please rest assured that we will remind our team of the importance of combining vigilance with courtesy to ensure that this type of situation does not happen again. We look forward to welcoming you again very soon, under fully satisfactory conditions. Sincerely, Médéric FAUCHILLE General Manager

Customer review rating 3.5/5

Patrick P. Business - Confirmed reviews ALL

Excellente table.

Cher Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Beaune Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Nous vous confirmons que la chambre 329 est une chambre Privilège. Grâce à votre carte ACCOR et selon la disponibilité de l’hôtel, vous avez pu être surclassé. En effet, la chambre Privilège a la même superficie que la chambre Classique dans notre établissement, mais elle propose des produits et services supplémentaires tels que les peignoirs, une machine à café Expresso, ainsi qu’un minibar gratuit. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Médéric FAUCHILLE General Manager

Other web-users rate our hotel

  • 730 reviews 9.6/10 Location
  • 979 reviews 7.4/10 Room
  • 1,119 reviews 9.3/10 Service
  • 12 reviews 5/10 WiFi
  • 455 reviews 8.7/10 Breakfast
  • 241 reviews 7.3/10 Cleanliness
  • 133 reviews 9.5/10 Bar
  • 115 reviews 8.8/10 Pool

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