Novotel Den Haag City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 979 reviews

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Novotel Den Haag City Centre - Image 1
Novotel Den Haag City Centre - Image 2
Novotel Den Haag City Centre - Image 3
Novotel Den Haag City Centre - Image 4
Hofweg 5-7, 2511 AA DEN HAAG, Netherlands

Description

Hotel extras

  • Brasserie Gallery61 with terrace in the historic Passage

  • Our hotel has been awarded the Greenkey Sustainability Quality Mark at Gold level

  • Private parking based on availability Rooftop fitness with view over The Binnenhof, The Hague

  • Bring your bottle to enjoy chilled and sparkling refills at our hotel filtered water stations

  • 2 children up to and including 15 years can stay and have breakfast for free

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 1 double bed and sofa

Photo out of - Superior Room with 1 double bed and sofa

Modern decor and comfort: double bed, a sofa bed, air conditioning, tea and coffee making facilities, safe, flat-screen TV and free WiFi. Up to 2 adults and 2 children.

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)
See availabilities

All the benefits of our Superior Room with added products and services: bathrobe, slippers, Nespresso machine, luxury Fair Trade toiletries, Mini fridge fully filled, free internet, bottle of water. Max. 2 adults and 2 children.

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

An unforgettable experience! The large, well-designed Junior Suite has one double bed and one sofa bed and features high-end facilities: free internet, air conditioning, minibar, Nespresso. Max. 2 adults and 2 children.

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

Single sofa bed(s) x2

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Den Haag City Centre

Hofweg 5-7
2511 AA DEN HAAG
Netherlands

GPS:52.078383, 4.312146

Telephone
Fax +31 70 356 2889
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 113 rooms
  • 2 rooms for people with reduced mobility
  • 50 family rooms
  • 4 connecting rooms
  • 113 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • German
  • English
  • French
  • Dutch

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks Additional charge
  • Umbrellas Additional charge

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Family

Services for children

  • Board games available
  • Play area
  • Children''s TV Channels

Well-being

Fitness Center

  • On site

Sports and leisure

Bike rack facilities

  • On site

Bike rack facilities

  • Nearby

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 35 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.75 m / 5.74 ft

  • Parking pricing: 37.50 € 37.5 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Parking garage Museumkwartier

Additional charge

Korte Voorhout 2P, 2511 EK Den Haag

Parking information

  • Near the property
  • Indoor parking
  • Public
  • 320 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 40.00 € 40 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs

Security

  • Well-lit parking
  • Parking with security service

Accessibility

  • Elevators

GALLERY61

Photo out of - GALLERY61

The chefs decorate their dishes with the finest flavours of local suppliers. And they rarely stay within the lines. At Gallery61, both the international dishes and the modern interior get an artsy twist.

Cooking style
International
Capacity
72
Accessibility
Accessible service
Passage 61, 2511 AC, The Hague, 2511 AA Den Haag, Netherlands
Telephone +31 70310861
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

The chefs decorate their dishes with the finest flavours of local suppliers. And they rarely stay within the lines. At Gallery61, both the international dishes and the modern interior get an artsy twist.

Novotel Den Haag City Center has a welcoming and stylish bar where you can enjoy a drink and a snack. In addition to a range of beers, wines and soft drinks, we're also happy to mix you one of our special cocktails.

Enjoy an extensive buffet breakfast with fresh products and hot dishes. A wide range of fresh fruit, cereals, dairy products and different types of bread mean that your day gets off to a healthy start.

WiFi

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  979 reviews

Customer review rating 4.5/5

Aleksandra M. P. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Ian T. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Martin B. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Gareth L. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Kesha P. Families - Confirmed reviews ALL

Dear Ms. P., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Den Haag City Centre. First and foremost, please accept our sincere apologies for the disappointing experience you encountered. We are particularly concerned to learn about the cleanliness issues in your room, including the condition of the tea cups upon arrival. This falls far below the standards of cleanliness and attention to detail that we strive to maintain, and we fully understand your frustration. We are also very sorry to hear about the excessive noise outside your room early in the morning. Every guest deserves a comfortable and restful stay, especially families travelling with children. Your comments regarding the disruptive behaviour and lack of consideration shown near the guest rooms are being taken very seriously and will be addressed internally with the relevant teams. Furthermore, we regret that your arrival experience was not welcoming and that confusion arose regarding your reservation and the use of your ALL loyalty points. Providing a smooth and professional check-in experience is one of our priorities, and we are sorry that we did not meet your expectations. Please be assured that your feedback has been shared with our Housekeeping and Front Office teams. We will reinforce our room inspection procedures and review the concerns you have raised to help prevent similar situations from occurring in the future. We deeply regret that these issues affected your family's stay and ultimately led you to leave the hotel earlier than planned. This is certainly not the experience we wish our guests to have. Thank you again for bringing these matters to our attention. We hope you will consider giving us another opportunity in the future to provide you with the quality experience you rightfully expected. Kind regards, Michelle van Gijn Guest Experience Ambassador

Customer review rating 5.0/5

Ian T. Families - Confirmed reviews ALL

Lovely hotel with very friendly staff

Customer review rating 4.5/5

Martin B. Solo - Confirmed reviews ALL

Friendly staf, well prepared and nice room with free minibar. Only view was not interesting (looking at the roof of the passage shopping center)

Customer review rating 5.0/5

Gareth L. Business - Confirmed reviews ALL

I always enjoy relaxing in the bar in this hotel. It is nicely decorated and has a good, rotating selection of craft beers. Romario, the bartender was very well informed about the craft beers and I enjoyed speaking with him. This made my stay special and I will come again!

Customer review rating 0.5/5

Kesha P. Families - Confirmed reviews ALL

The room was not clean, the tea cups were dirty with hair and sugar mixee with water. The housekeeping did not even check if it was clean inside or not. We had room 301, first room on the left, at 7 in the morning, there were 5-6 persons that were talking so loudly and were laughing loudly as well, i suppose that they are employees of the hotel as they were smoking outside. I had to open the curtains to tell them to keep quiet as we are sleeping with the kids. No respect at all, they know that there are rooms so close by! We have left the hotel early as everyone was already awake.

Dear Ms. P., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Den Haag City Centre. First and foremost, please accept our sincere apologies for the disappointing experience you encountered. We are particularly concerned to learn about the cleanliness issues in your room, including the condition of the tea cups upon arrival. This falls far below the standards of cleanliness and attention to detail that we strive to maintain, and we fully understand your frustration. We are also very sorry to hear about the excessive noise outside your room early in the morning. Every guest deserves a comfortable and restful stay, especially families travelling with children. Your comments regarding the disruptive behaviour and lack of consideration shown near the guest rooms are being taken very seriously and will be addressed internally with the relevant teams. Furthermore, we regret that your arrival experience was not welcoming and that confusion arose regarding your reservation and the use of your ALL loyalty points. Providing a smooth and professional check-in experience is one of our priorities, and we are sorry that we did not meet your expectations. Please be assured that your feedback has been shared with our Housekeeping and Front Office teams. We will reinforce our room inspection procedures and review the concerns you have raised to help prevent similar situations from occurring in the future. We deeply regret that these issues affected your family's stay and ultimately led you to leave the hotel earlier than planned. This is certainly not the experience we wish our guests to have. Thank you again for bringing these matters to our attention. We hope you will consider giving us another opportunity in the future to provide you with the quality experience you rightfully expected. Kind regards, Michelle van Gijn Guest Experience Ambassador

Customer review rating 5.0/5

Ioanna K. Business - Confirmed reviews ALL

We had a wonderful stay at Novotel Den Haag City Centre. The hotel's location is excellent, right in the heart of The Hague, within easy walking distance of major attractions, shops, restaurants and public transport. The rooms were comfortable, and having two connecting rooms was particularly convenient for our family with three children. We would especially like to thank the hotel staff for their kindness, professionalism and helpfulness throughout our stay. We particularly appreciated their assistance and cooperation in arranging the delivery and collection of a wheelchair needed by one of our children. Everything was well organised, and we felt genuinely welcomed and well looked after. We thoroughly enjoyed our stay and would happily choose this hotel again on our next visit to The Hague. Highly recommended, especially for families!

Customer review rating 5.0/5

Elaine F. Families - Confirmed reviews ALL

We checked in and loved both the rooms. So much space! So comfortable. Loved the coffee machine and mini bar we had. The team on reception were always helpful and friendly. It was easy to reach everywhere round Den Haag. We loved the little toy and games area for the children. My husband appreciated the gift for the 35 year anniversary !

Customer review rating 4.0/5

Rudi C. Solo - Confirmed reviews ALL

nice team and excellent breakfast

Thank you for reviewing your visit. We are happy that you enjoyed our location and our breakfast buffet. For sustainability reasons, our minibars have been removed from most rooms, but they remain available in our executive rooms and suites. Additionally, you can use a fridge at our reception. Our hotel is ideally placed for discovering the city’s highlights, from the Binnenhof to the shops. Thank you again; we look forward to seeing you again. Kind regards, Guest Relations Tel: +3… – M: H1…

Customer review rating 2.0/5

Stefanos M. Business - Confirmed reviews ALL

Clean, medium sized room, central location, easy to get into and out of on foot, towards central station at odd hours. Friendly staff, fair looking common areas, unfriendly staff at the ground floor restaurant-café when tried to enter for the main hotel through there. Cold room,. the thermostat stuck on purpose between 15-20 degrees, no hot air blowing into the space. No refrigerator in room, the label mentioned to save energy the guest could use the products at the ground floor with the reception area!! Unsure if I would stay again.

Thank you for taking the time to review your stay. We hope that you had a good time in The Hague. We regret that certain parts of your stay fell short. Your notes on temperature control, room amenities and staff helpfulness matter to us. Your feedback will be shared with the team to improve our services. Great that our central location added value, making it simple to explore The Hague during your business trip. We hope to welcome you back to our hotel in the future. Best regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Customer review rating 0.5/5

Mohamed B. Couples - Confirmed reviews ALL

I had forgotten my gym shoes in the room, but the staff wasn’t able to help me get them back.

Thank you for taking the time to review your stay. We are truly sorry to hear that some aspects of your stay did not meet your expectations. It is very unfortunate that we were unable to succeed in recovering the item you left behind. Our General Manager also contacted you regarding the matter. Despite everything we hope that you enjoyed exploring The Hague during your stay. We hope to welcome you again for a more enjoyable experience. Warm regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Customer review rating 3.0/5

Judith N. Families - Confirmed reviews ALL

Loved the location & the general hotel facilities. Breakfast was absolutely amazing! Unfortunately the rooms have so much space to improve. They seem outdated, not well maintained and just a bit neglected. Nevertheless they’re ok to stay for two nights. Would probably choose a different hotel next time though. It feels like this is a general problem with Novotel that the rooms are not being taken as a priority.

Thank you for sharing your experience. Great that you liked our central location, our general facilities and the friendly service from our team. Your observations about the accommodation upkeep and the TV connection have been noted, and our team remains available around the clock to assist with any technical difficulty that may arise during your visit. Finally, we are glad to know that you found our breakfast absolutely amazing. It is our hope that you will allow us the opportunity of providing you with an improved experience in the future. Kind regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Customer review rating 2.0/5

Ashutosh T. Business - Confirmed reviews ALL

The heater was turned on very early in the season. The rooms were very hot and there was no way to control temperature.

Thank you for your feedback. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comfort is important to us, and we regret that the warmth in your room made it difficult for you to rest. Our team is always available at reception to help with any adjustments or to provide extra fans upon request. Your comments will be shared with the relevant departments so we can continue refining our guests’ experience. We hope to welcome you back in the future for an improved stay. Kind regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Customer review rating 4.5/5

Van D. K. S. Business - Confirmed reviews ALL

Friendly staff in the bar and brasserie who provided me with items needed to make the stay in my room excellent. Upgraded my room from standard to executive and totally worth the money.

We really appreciate this positive review of your recent visit. We are so happy that you had a comfortable stay and we are glad the executive upgrade proved well worth it. It’s nice to hear that you found our location so convenient. We hope you enjoyed your time in The Hague. We are looking forward to welcoming you back in the future! Best wishes, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Customer review rating 4.5/5

Yasir A. Couples - Confirmed reviews ALL

We enjoyed our 8 nights stay

We really appreciate this positive review of your recent visit. We’re glad that you enjoyed our hotel’s central location during your stay with us. It is great to hear that our reception team made such a positive impression on you with their support throughout your visit. We hope you had a good time exploring The Hague and its many attractions. We are looking forward to welcoming you back! Kind regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Customer review rating 4.0/5

Daniel S. Business - Confirmed reviews ALL

Friendly welcome and ideally located in the heart of Den Haag.

Thanks for taking the time to review your stay at our hotel. We are happy that you enjoyed your stay and found our location convenient. However, we are sorry for the issue you encountered with the bathroom. We will pass this along to our colleagues so that it can be resolved and better checks can be made. We hope you had a good time in The Hague. We are looking forward to welcoming you back! Warm regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Customer review rating 4.5/5

Mark T. Couples - Confirmed reviews ALL

Hotel was easy to find and check-in was smooth. Room was comfortable and clean.

Thank you for your positive feedback. It is great to know you enjoyed a comfortable and clean room. We hope you had a wonderful time discovering The Hague. We are looking forward to welcoming you back! Kind regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Customer review rating 3.5/5

Bhavik P. Families - Confirmed reviews ALL

This hotel is very conveniently located in the passage, offering easy access to shopping, restaurants and the city center. The room was had was a executive family room for a family of 4 and it was a nice big room. The beds were comfortable. The room had USB ports bedside to charge phones, watches but they did not work. There was no power outlet close to the bed. The night light near the bed was also not working. We called the reception and notified them about these issues, but they were not addressed during our stay. The AC was also not cooling as expected. Someone came to the room to check that but the problem was not fixed and we were provided with a fan to cool the room down.

Customer review rating 4.5/5

Axel B. Families - Confirmed reviews ALL

We stayed in the hotel in a good suite. The hotel is super central and easy to get to. The breakfast and the gym facilities are good. We enjoyed our stayè

Thank you for taking the time to share your feedback. We are happy that you found your suite comfortable. It is great to know you enjoyed our breakfast buffet and the rooftop fitness facilities. We’re glad you got to explore The Hague! Looking forward to welcoming you back. Best wishes, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Customer review rating 4.5/5

Peter B. Business - Confirmed reviews ALL

A big thanks to Seb for a friendly and professional checkin. My room was spotless and very comfortable.

Thank you for your positive feedback. We are glad you appreciated our central location and the comfort of your stay. It is great to know Seb made you feel so welcome at check-in, and we will make sure Seb hears your kind praise. We hope you had a great time in The Hgaue during your stay We look forward to welcoming you back! Best wishes, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Customer review rating 5.0/5

Dan S. Business - Confirmed reviews ALL

lovely front of house staff who kindly lent me a charging adaptor (I flew over from the UK and was only here for 1 night). Comfy night stay

Thank you for choosing our hotel. We are happy that our team made you feel at home and that your stay was comfortable. We hope you had a chance to explore The Hague during your visit. We look forward to seeing you again. Kind regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Other web-users rate our hotel

  • 819 reviews 9.2/10 Location
  • 805 reviews 6.6/10 Room
  • 639 reviews 8.9/10 Service
  • 8 reviews 8.1/10 WiFi
  • 449 reviews 8.7/10 Breakfast
  • 321 reviews 7.7/10 Cleanliness
  • 107 reviews 8.8/10 Food

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