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Check-in from 12h00
Check out up to 12h00
Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay
* Subject to availability
100% genuine reviews from our guestsFind out more
Ianb Business - 15/12/2020 Confirmed reviews ALL
Good experience given we stayed in the middle of the pandemic
G. C. Couples - 01/11/2020 Confirmed reviews ALL
Spacious room with large comfortable bed. Very good shower with separate toilet. We walked 200 metres to a restaurant and parking was across the road from the hotel reception and free. In these COVID times the hotel was spotlessly clean throughout.
well located with great level of service
eugeneb291 Solo travel - 27/10/2020 TripAdvisor review
well located in Cognac center; public parking available in front of the hotel. great service level. I arrived late but was well received with a smile. I forgot my mask in the car, but I was offered one when entering the hotel. a pleasure to stay in Accor hotels
John Couples - 06/10/2020 Confirmed reviews ALL
We arrived at 5:00pm and were told our room was not ready because of Covid. We went and had a coffee in the town as nothing was offered at the hotel. On our return we went to our room to find the beds had been made, however the much advertised Ibis Covid Clean seemed to have been forgotten. Areas which would have been touched by previous occupants (eg toilet roll holder, hair dryer) had abviously not been cleaned at all, they still had dust on them. The curtains also were marked and dirty and the shower head holder was broken. Breakfast on day one was nowhere near the standard expected. The croissants were small and appeared to have come from a budget price multi pack, I tried one piece of the pre- sliced seeded baguette which was tasteless the only spoon provided to eat cereals with was a teaspoon and the advertised fresh eggs were nowhere to be seen. I looked for the manager but having stood around the deserted reception for more than 5 minutes gave up. When we returned later in the afternoon, around 4:45pm we were surprised to find our room had not been serviced !! I went back to the still deserted reception, tried knocking on the counter and still no-one appeared. We gave in and made the beds ourselves Breakfast on day two was no better. A gentleman who we presumed to be a manager, but who obviously did not understand the rules on social distancing, asked for our room number and then disappeared never to be seen again. Still no eggs, still only a teaspoon for the cereals, and the sliced seeded baguette was now tasteless and hard. We regularly stay in Ibis hotels so I know this one is not up to standard. The whole hotel is shabby and needs more than refreshing and maybe a little training for the staff to remind them who pays their salaries. Ibis Cognac claims to have 3 stars, in truth it would struggle to earn 2 on this showing. We understand the effect Covid has on everyone, but cannot be the excuse for this performance.
Anonymous Couples - 26/07/2020 Confirmed reviews ALL
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