ibis Cognac Hotel 3 stars

Customer review rating 4.2/5 944 reviews

ibis Cognac
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Room 1

Number of guests
Children's age

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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Rooms for guests with reduced mobility - Contact the hotel
  • Pets allowedPaying
  • Air Conditioning
  • Reception open 24 hours a day
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 bar(s)
Leisure and activities
  • Golf course 18 holes (Nearby)
  • Tennis

Hotel location

ibis Cognac

24, Rue Elisee-Mousnier
16100
cognac
france

Tel: +33545821953

Fax: (+33)

Check-in from 12h00

Check out up to 12h00

  • By plane

    BORDEAUX MERIGNAC At 120km / 75 miles

  • By car

    PONS At 25km / 15 miles

  • By car

    SAINT JEAN D'ANGELY At 40km / 25 miles

  • By car

    SAINTES At 25km / 15 miles

  • By train

    ANGOULEME At 40km / 25 miles

  • By train

    COGNAC At 1km / 0 miles

GPS :45.691657, -0.329418

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 13 / 140 sq ft
  • Views: City View, Garden View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Room

Our restaurants and bars

BAR IBIS

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Cognac

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

944 reviews

tripadvisor

TripAdvisor Rating 3.5/5

296 reviews

Below Standard

Customer review rating 4.2/5

John Couples - 06/10/2020 Confirmed reviews ALL

We arrived at 5:00pm and were told our room was not ready because of Covid. We went and had a coffee in the town as nothing was offered at the hotel. On our return we went to our room to find the beds had been made, however the much advertised Ibis Covid Clean seemed to have been forgotten. Areas which would have been touched by previous occupants (eg toilet roll holder, hair dryer) had abviously not been cleaned at all, they still had dust on them. The curtains also were marked and dirty and the shower head holder was broken. Breakfast on day one was nowhere near the standard expected. The croissants were small and appeared to have come from a budget price multi pack, I tried one piece of the pre- sliced seeded baguette which was tasteless the only spoon provided to eat cereals with was a teaspoon and the advertised fresh eggs were nowhere to be seen. I looked for the manager but having stood around the deserted reception for more than 5 minutes gave up. When we returned later in the afternoon, around 4:45pm we were surprised to find our room had not been serviced !! I went back to the still deserted reception, tried knocking on the counter and still no-one appeared. We gave in and made the beds ourselves Breakfast on day two was no better. A gentleman who we presumed to be a manager, but who obviously did not understand the rules on social distancing, asked for our room number and then disappeared never to be seen again. Still no eggs, still only a teaspoon for the cereals, and the sliced seeded baguette was now tasteless and hard. We regularly stay in Ibis hotels so I know this one is not up to standard. The whole hotel is shabby and needs more than refreshing and maybe a little training for the staff to remind them who pays their salaries. Ibis Cognac claims to have 3 stars, in truth it would struggle to earn 2 on this showing. We understand the effect Covid has on everyone, but cannot be the excuse for this performance.

Dear JOHN W., Thank you for taking the time to tell us about your experience at the ibis Cognac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, F. BRUN
Customer review rating 4.2/5

Anonymous Couples - 26/07/2020 Confirmed reviews ALL

Literie inconfortable

Monsieur M., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis Cognac. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Ibis sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. F. BRUN

Good Location

Customer review rating 4.2/5

John Business - 24/02/2020 Confirmed reviews ALL

Stay for business, excellent location

VERY UNCOMFORTABLE STAY AT IBIS COGNAC

Customer review rating 4.2/5

Dhirendra C. Business - 23/01/2020 Confirmed reviews ALL

I am a regular user of Accor group of hotels and always my 1st preference is to stay with Accor hotels whenever i travel. During my trip to Cognac i had booked the accommodation for 2 nights and once i reached the hotel, they told me that my booking has been cancelled by the system and i was not informed about it at all, neither by phone or by email. on 13th night the hotel was fully booked and they had only 1 room left, which i had to rebook because it was late in the night and i had no options. The room given to me was very noisy because of some kind of ventilation passing through the roof of that room and all night it made noise and i could not sleep at all. I have recorded the noise (just incase you need to hear). My work suffered the next day and i am very very disappointed with such a bad experience by Accor group. I would like to ask, if my booking was cancelled by the system, why i was not informed? Why did i get the worst possible room in the hotel, even though i had booked the accommodation 2 weeks in advance? Is this the way your Silver and Gold members are treated? What is the point of being loyal customer of Accor Hotels if such an experience is provided? What can you do to make things better? Look forward to hear back. Best, Dhirendra C.

Dear DHIRENDRA C., Thank you for taking the time to tell us about your experience at the ibis Cognac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, F. BRUN

Il peggior ibis (the worst ibis)

TripAdvisor rating 3.5/5

Donatella S Couples - 06/10/2019 TripAdvisor review

The hotel is horrible, the room are old and with a terrible grey color on the wall. I mean we are talking about ibis hotel, not even an hostel is so Neglected and tremendously without personality. Moreover i had a welcome drink and they offer me just a really small bottle of water. The receptionist was not even talking english. Terribile experience. Nevver more.

we are sorry that the service and delivery were not up to your expectations. your feedback and impressions are important and help us to improve our services daily.

Great location

Customer review rating 4.2/5

Tony Couples - 25/09/2019 Confirmed reviews ALL

Staff very helpful, room comfortable, good breakfast however the bathroom could do with a bit of a paint and a few stains on the carpet. This would not stop us staying here again.

comfortable room,friendly staff and excellent breakfast. very conveniently situated

Customer review rating 4.2/5

Heather C. Couples - 24/09/2019 Confirmed reviews ALL

it was very pleasant the staff were friendly and as previously said the breakfast buffet was very good and good quality produce.

JUST A STOP-OVER

Customer review rating 4.2/5

David P. Couples - 20/09/2019 Confirmed reviews ALL

The hotel was very welcoming and we were provided with a room with easy access. Restaurants were recommended to us. We couldn't find the one we wanted, and ended up in a very expensive one. Not worth the price. Wines at Eu 760, and they wouldn't serve it by the glass.

Customer review rating 4.2/5

Anonymous Friends - 17/09/2019 Confirmed reviews ALL

Staying at the Ibis Cognac was a great choice for us. The Ibis was easy to find, centrally located, parking across the road was extremely convenient and free, breakfast was very good and the Staffa were extremely friendly and helpful.

Customer review rating 4.2/5

Mike A. Couples - 13/09/2019 Confirmed reviews ALL

On arrival there were no staff available. I believe that it might have been a staff changeover period. We were allocated a room, but when we got to the room it was not yet made up and we had to return to reception to be allocated a different room. Once we had a room all was OK.

It was ok

Customer review rating 4.2/5

Brice Business - 02/09/2019 Confirmed reviews ALL

Reception was very nice and clear. The room was clean but the matress wasn't. Breakfast is acceptable.

Customer review rating 4.2/5

Anonymous Solo - 25/08/2019 Confirmed reviews ALL

very good bed, clean very nice picnic evenings meals, although bit pricey building really unattractive with claustrophobic small windows

Positiva

Customer review rating 4.2/5

Laura Couples - 21/08/2019 Confirmed reviews ALL

Positiva

Ideal hotel for our short visit for la Fête du Cognac.

Customer review rating 4.2/5

Anne Couples - 29/07/2019 Confirmed reviews ALL

Staff very pleasant, bed comfortable, room clean. Just what we expect from Ibis.

Stay at IBIS Cognac

Customer review rating 4.2/5

John Business - 22/07/2019 Confirmed reviews ALL

Very pleasant stay in a clean hotel in a good location at a fair price.

Friendly staff, good breakfasts

Customer review rating 4.2/5

Kenneth S. Couples - 12/07/2019 Confirmed reviews ALL

Shower head tended to droop downward and an extra hand towel would have been useful. Cleanliness was fine, and air conditioning in the room was good. A large bed appeared to have two single toppers on, which separated leaving a gap in the middle of the bed which had to be continually adjusted. The staff were friendly and the breakfasts were good. More clothes hangers would have been useful.

Nice place

Customer review rating 4.2/5

Paul Business - 23/06/2019 Confirmed reviews ALL

Nice and centrally located.

Cognac

TripAdvisor rating 3.5/5

296annef Couples - 09/06/2019 TripAdvisor review

Lovely hotel in beautiful Charente. Friendly staff and free public parking. In the centre of the town,lots of restaurants and an excellent Thai and Indian. Major cognac houses to visit and taste cognac.

We thank you for this comment which delights us

Life is for living so lets live

Customer review rating 4.2/5

John D. Couples - 10/10/2018 Confirmed reviews ALL

no problem

Very Good Room in town with free parking

TripAdvisor rating 3.5/5

Peter P Couples - 02/10/2018 TripAdvisor review

The hotel reception is compact and includes a bar,it would beefit from these two areas being reversed so the bar utilised the brakfast area and rooms and ift were left and right of the reception. A two person lift took us a bright,airy room with a spacious bathroom and independent w/c(Rare in IBIS) Bed was comfortable,WiFi strong and opposite was free public parkiing . Cognac is for cognac lovers,sadly I am not one but we dined well and it bennefits from a superb supermarket .

We thank you for your opinion and remarks

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