ibis Cognac Hotel 3 stars

Stay for business, excellent location

I am a regular user of Accor group of hotels and always my 1st preference is to stay with Accor hotels whenever i travel. During my trip to Cognac i had booked the accommodation for 2 nights and once i reached the hotel, they told me that my booking has been cancelled by the system and i was not informed about it at all, neither by phone or by email. on 13th night the hotel was fully booked and they had only 1 room left, which i had to rebook because it was late in the night and i had no options. The room given to me was very noisy because of some kind of ventilation passing through the roof of that room and all night it made noise and i could not sleep at all. I have recorded the noise (just incase you need to hear). My work suffered the next day and i am very very disappointed with such a bad experience by Accor group. I would like to ask, if my booking was cancelled by the system, why i was not informed? Why did i get the worst possible room in the hotel, even though i had booked the accommodation 2 weeks in advance? Is this the way your Silver and Gold members are treated? What is the point of being loyal customer of Accor Hotels if such an experience is provided? What can you do to make things better? Look forward to hear back. Best, Dhirendra C.

The hotel is horrible, the room are old and with a terrible grey color on the wall. I mean we are talking about ibis hotel, not even an hostel is so Neglected and tremendously without personality. Moreover i had a welcome drink and they offer me just a really small bottle of water. The receptionist was not even talking english. Terribile experience. Nevver more.

Staff very helpful, room comfortable, good breakfast however the bathroom could do with a bit of a paint and a few stains on the carpet. This would not stop us staying here again.

it was very pleasant the staff were friendly and as previously said the breakfast buffet was very good and good quality produce.

The hotel was very welcoming and we were provided with a room with easy access. Restaurants were recommended to us. We couldn't find the one we wanted, and ended up in a very expensive one. Not worth the price. Wines at Eu 760, and they wouldn't serve it by the glass.

Staying at the Ibis Cognac was a great choice for us. The Ibis was easy to find, centrally located, parking across the road was extremely convenient and free, breakfast was very good and the Staffa were extremely friendly and helpful.

On arrival there were no staff available. I believe that it might have been a staff changeover period. We were allocated a room, but when we got to the room it was not yet made up and we had to return to reception to be allocated a different room. Once we had a room all was OK.

Reception was very nice and clear. The room was clean but the matress wasn't. Breakfast is acceptable.

very good bed, clean very nice picnic evenings meals, although bit pricey building really unattractive with claustrophobic small windows

Positiva

Staff very pleasant, bed comfortable, room clean. Just what we expect from Ibis.

Very pleasant stay in a clean hotel in a good location at a fair price.

Shower head tended to droop downward and an extra hand towel would have been useful. Cleanliness was fine, and air conditioning in the room was good. A large bed appeared to have two single toppers on, which separated leaving a gap in the middle of the bed which had to be continually adjusted. The staff were friendly and the breakfasts were good. More clothes hangers would have been useful.

Nice and centrally located.