I booked The Mecrcure hotel in Angouleme in 2019 for a stay in 2020. Because of covid this had to be cancelled and rather than giving me a refund, you gave me a voucher just for this hotel and not for any Mercure hotel. If it had been for any hotel, I could have stayed in one in UK, since travel to France has not been possible, due to government restrictions and personal commitments. I was/am extremely annoyed with this policy and feel exploited by your company.

Centrally located, ideal for exploring and finding great bars and restaurants. Hotel large and bit impersonal, a conference type venue. Rooms very comfortable, excellently equipped with tea/coffee makings plus small fridge. Bathroom let's whole thing down, extractor fan not working, no non slip in bath, very slippery experience. Safe underground parking at 10 euro per day.

Bar and dining areas very good staff excellent and polite our room 101 was tired and not very inviting basically drab bearing in mind this is supposed to be one of the best rooms. We were there for the Car Racing weekend so the hotel was very busy, Bar staff should have been more aware that they would be busy and should have had more stock rather than every time you asked for a bottle of wine he had to run around to the restaurant to get stock

A very efficient and professional team. the location and accessibility to the city is a plus. The rooms are well furnished, functional and practical. allowing for a stress free vacation or business trip.

Excellent, provided us with everything we needed

R A S

Overall very nice stay, although the service was often very slow at the bar. Otherwise everything else was good

The hotel is within easy reach of the sights and shopping. The interiors are bright, modern and well looked after. The restaurant has a good reputation but is working with a very small menu due to C19 which is not really understandable. If you arrive at 14.30 there is no food available.

Great service as always and very clean. Room service is one of the best, I alway choose this hotel for its central location and service. Bar is great and reasonably priced. Another great stay in Angouleme.

Hotel is very clean and staff friendly helpful and no language barriers . Rooms were very clean and done daily my only complaints are breakfast was quite expensive for what it is also more water needed in rooms fridge as 1 small bottle for 2 people to share was slightly pointless . Also when we booked were not told about renovations taking place

This is the place where you meet excellent service personell paired with a very agreable hotel accomodation. After a very long journey we felt very welcome. So, therefore we choose to have our evening meal at the hotels restaurant and again anorher positive surprise. Definitly, we will stay here again.

This city centre hotel is well placed at the heart of Angouleme, with great views across the city. Modern colourful interiors have been incorporated into this grand old hotel. Staff are friendly and helpful and bedrooms well appointed.

We stay often this hotel and are always completely comfortable and happy It is lovely and in a fabulous location with everything on the doorstep. The food is great , breakfast really nice and plentiful. I would like made coffee though and not machine.. The staff is the best and we will come back many times. Nothing nto to love..

We stopped in Angouleme en route from northern Spain to the channel. We had never been to Angouleme before and will certainly stop off here again if we are passing by. The hotel was very comfortable and parking facilities very convenient. The staff were very helpful.

Recommend suite, very spacious and luxurious. Angouleme a beautiful town with really friendly people. The hotel staff were amazing and there to assist. Nothing too much trouble. Je vous remercie Mercure Angouleme. The food at lunch time was superb and worth trying, try the fixed price - we had smoked salmon and a beautiful celeriac salad with citrus dressing, then veal with morelles sauce and local cheese - beautiful. Local wine is €6 per glass or €15 a half bottle. Be careful though the wine list shown on table is not all the wine list so ask for the a la carte menu to see the fuller and cheaper local wines. Breakfast is okay but the weakest point of our stay. This was because the range was limited. This is a small issue raised as felt the price was a little too expensive