Mercure Angouleme Hotel de France Hotel 4 stars

Customer review rating 4.5/5 3,590 reviews

ALLSAFE approved hotel

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Mercure Angouleme Hotel de France Hotel
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+ 22 Services

Hotel extras

  • Hotel in the downtown area, 600 metres from the train station

  • Private gardens, terrace and restaurant

  • Private covered car park

  • 600 m² of flexible space for your receptions

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Golf
  • Other sports activities
Business services
  • 11 Meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Mercure Angouleme Hotel de France Hotel

1 place des halles centrales
16000 angouleme
france

Tel: +33545954795

Fax: (+33)5/45920270

Check-in from 12h00

Check out up to 12h00

  • STGA :  1,2,3,5,6 MARCHE

  • By plane

    BORDEAUX MERIGNAC At 120km / 75 miles

  • By helicopter

    ANGOULEME BRIE CHAMPNIERS At 8km / 5 miles

  • By car

    POITIERS SUD At 100km / 62.5 miles

  • By car

    SAINT ANDRE DE CUBSAC BORDEAUX At 90km / 56.25 miles

  • By car

    SAINTES At 70km / 43.75 miles

  • By train

    ANGOULEME At 0.6km / 0.38 miles

GPS :45.649501, 0.1578

Our accommodation(s)

Take a moment to relax in our spacious and comfortable rooms. Don't hesitate to ask for a room with a view of the park overlooking the town walls.

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Views: City View, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: Park view, Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 44 / 474 sq ft
  • Views: Park view, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

LES JARDINS DES ARCEAUX

Type of cuisine: French

Chef Christophe Dalseme and team invite you to discover their modern and creative cuisine with fresh and seasonal produce in a modern and cozy setting. Enjoy our gardens and terrace for meals and brunch.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA COUPOLE

Non contractual photo

Our Lounge Bar offers a wide choice of alcoholic and non-alcoholic drinks and a cozy, modern atmosphere. Take a break and enjoy our selection of excellent Cognacs.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 400

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Angouleme Hotel de France Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,590 reviews

tripadvisor

TripAdvisor Rating 4.5/5

684 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Terrible service which was due to shortage of stay for Kitchen and Bar

Customer review rating 2.0/5

Craig M. Couples - 14/12/2020 Confirmed reviews ALL

Came from an IBIS Styles in Carcassonne where I had an excellent stay. I decided to go up a notch to get a nice meal and a bottle of wine. I did try the Novotel at Limoges but they cancelled so booked with you. I wish I hadn't as there was no bar and a poor food list. So had to get a tack out and a bottle of wine. Considering the price of the room which was not as nice as the IBIS styles that we stayed at before this and the unsatisfactory service was unacceptable. The poor member of staff who was on duty at reception did a great job but quite honestly she should of been backed up. However is the Manager of this hotel should reconsider how this hotel is managed over this Covid perio, especially if they want to get future guests

Dear Guest, Thank you for taking the time to share your feedback. I wish you had a better experience. We work hard to deliver a great guest experience, and it's apparent in this case that we fell short. Indeed, during this big crisis, it is very difficult for everyone with all these restrictions. Ii is very painful for us that bar and restaurant are closed for so many times now. Be sure that our manager is doing his best to keep every single job since we are in partial unemployement for almost 6 months now. We are very sorry if this weird organisation that we are not used to, has bad consequences on your satisfaction, we will work harder in order to improve our service. Sincerely, Public relations Julie VERNIER

all round excellence

Customer review rating 5.0/5

Anonymous Couples - 20/09/2020 Confirmed reviews ALL

The room was comfortable , with a wonderful view. The evening meal was very good and the staff excellent

Dear ROBERT B., We very much appreciate your comments regarding your stay at the Mercure Angoulême - Hôtel de France. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie VERNIER Service Commercial

Convenient

Customer review rating 3.5/5

D. Business - 14/09/2020 Confirmed reviews ALL

Well known place with constant quality. We know what to expect. Very friendly team.

Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Angoulême - Hôtel de France. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. En tant que client fidèle de notre hôtel, votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Service commercial

Lovely hotel

Customer review rating 5.0/5

S A. Couples - 11/09/2020 Confirmed reviews ALL

Very friendly staff. Felt really safe with regards to staff wearing masks ,everywhere clean. Would use again

Dear STEPHEN A., We very much appreciate your comments regarding your stay at the Mercure Angoulême - Hôtel de France. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karine Renay Directrice

overpriced no value

Customer review rating 1.0/5

Bw Solo - 26/08/2020 Confirmed reviews ALL

terrible amenities in bathroom, terrible breakfast, this is a 2 or 3 star experience with a 4 star price

Dear BOB W., Thank you for taking the time to tell us about your experience at the Mercure Angoulême - Hôtel de France. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we're sorry that the breakfast didn't give you satisfaction. it's not acceptable in fact, we had to reduce the amenities in the bathroom for sanitary reasons. I understand your disappointment We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karine Renay Directrice

Well located Excellent service

Customer review rating 4.5/5

David K. Couples - 06/08/2020 Confirmed reviews ALL

I got the dates wrong. Fortunately, you were able to find us a room. The person who looked after us and arranged for a room was exceptionally kind and welcoming

Dear David K., We very much appreciate your comments regarding your stay at the Mercure Angoulême - Hôtel de France. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karine Renay Directrice

Lovely hotel and staff

Customer review rating 4.5/5

Natalia Couples - 03/08/2020 Confirmed reviews ALL

Well located in Angouleme=close to all the shops, cafes and bars. The room was clean and extremely comfortable. The staff was extremely helpful and nice. We absolutely love the restaurant= great food and local wine. If ever in Angouleme again, we will definitely go back.

Dear NATALIA C., We very much appreciate your comments regarding your stay at the Mercure Angoulême - Hôtel de France. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karine Renay Directrice

Really good hotel in a great location

Customer review rating 5.0/5

Graham C. Solo - 31/07/2020 Confirmed reviews ALL

Staff were very pleasant. Hotel was well located. Outside bar and restaurant area was really lovely on a hot summer’s night. Breakfast was very good. All in all thoroughly enjoyed my stay and will definitely be back.

Excellent Hotel

Customer review rating 5.0/5

Anonymous Families - 27/07/2020 Confirmed reviews ALL

Very good rooms and other facilities, very nice and competent staff, very good breakfast - perfect

Close to the centre and a good car park

TripAdvisor rating 4.0/5

pfirving 25/07/2020 TripAdvisor review

The hotel is within easy reach of the sights and shopping. The interiors are bright, modern and well looked after. The restaurant has a good reputation but is working with a very small menu due to C19 which is not really understandable. If you arrive at 14.30 there is no food available.

Our preferred stop between BIarritz and Paris.

Customer review rating 4.5/5

Jean P. G. Couples - 10/07/2020 Confirmed reviews ALL

Excellent stay. We did not like the fact that we had a bath instead of a shover. Having a shover in a bath is dangerous for older people. It is very slippery. Es told that we have to ask for a shover at reservation

Very convenient and friendly

Customer review rating 4.0/5

Anonymous Solo - 10/07/2020 Confirmed reviews ALL

Good room with nice view in garden and outskirts of Angouleme. Very friendly staff

Everything was amazing!

Customer review rating 4.5/5

Max C. Families - 29/03/2020 Confirmed reviews ALL

Super suite! Amazing breakfast and very friendly staff.

Another stay

TripAdvisor rating 5.0/5

samsmillie Couples - 12/12/2019 TripAdvisor review

Great service as always and very clean. Room service is one of the best, I alway choose this hotel for its central location and service. Bar is great and reasonably priced. Another great stay in Angouleme.

Thank you very much for your positive comment ! we'll be happy to welcome you again at the Mercure Angoulême center

Stay at mecure angouleme

TripAdvisor rating 4.0/5

Faye H Couples - 27/06/2019 TripAdvisor review

Hotel is very clean and staff friendly helpful and no language barriers . Rooms were very clean and done daily my only complaints are breakfast was quite expensive for what it is also more water needed in rooms fridge as 1 small bottle for 2 people to share was slightly pointless . Also when we booked were not told about renovations taking place

Dears guests, we are delighted that you enjoyed your stay. Thank you for your comments, it will help us to improve our quality of service. Best regards

Pleasant stay

TripAdvisor rating 5.0/5

Walter D Couples - 14/05/2019 TripAdvisor review

This is the place where you meet excellent service personell paired with a very agreable hotel accomodation. After a very long journey we felt very welcome. So, therefore we choose to have our evening meal at the hotels restaurant and again anorher positive surprise. Definitly, we will stay here again.

Thanks a lot ! we are happy that you enjoyed your stay with us

Long established hotel reborn

TripAdvisor rating 5.0/5

JON O Business - 21/04/2019 TripAdvisor review

This city centre hotel is well placed at the heart of Angouleme, with great views across the city. Modern colourful interiors have been incorporated into this grand old hotel. Staff are friendly and helpful and bedrooms well appointed.

We love this hotel.

TripAdvisor rating 5.0/5

Lisa J Couples - 05/03/2019 TripAdvisor review

We stay often this hotel and are always completely comfortable and happy It is lovely and in a fabulous location with everything on the doorstep. The food is great , breakfast really nice and plentiful. I would like made coffee though and not machine.. The staff is the best and we will come back many times. Nothing nto to love..

We very much appreciate your comments regarding your stay at the Hôtel Mercure Angoulême Hôtel de France. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located and comfortable stopping point

TripAdvisor rating 5.0/5

Charles V Couples - 02/01/2019 TripAdvisor review

We stopped in Angouleme en route from northern Spain to the channel. We had never been to Angouleme before and will certainly stop off here again if we are passing by. The hotel was very comfortable and parking facilities very convenient. The staff were very helpful.

We very much appreciate your comments regarding your stay at the Hôtel Mercure Angoulême Hôtel de France. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely hotel and staff

TripAdvisor rating 5.0/5

Xemxijas1 Family - 23/12/2018 TripAdvisor review

Recommend suite, very spacious and luxurious. Angouleme a beautiful town with really friendly people. The hotel staff were amazing and there to assist. Nothing too much trouble. Je vous remercie Mercure Angouleme. The food at lunch time was superb and worth trying, try the fixed price - we had smoked salmon and a beautiful celeriac salad with citrus dressing, then veal with morelles sauce and local cheese - beautiful. Local wine is €6 per glass or €15 a half bottle. Be careful though the wine list shown on table is not all the wine list so ask for the a la carte menu to see the fuller and cheaper local wines. Breakfast is okay but the weakest point of our stay. This was because the range was limited. This is a small issue raised as felt the price was a little too expensive

We very much appreciate your comments regarding your stay at the Hôtel Mercure Angoulême Hôtel de France. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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