Mercure Angouleme Hotel de France Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,590 reviews

Mercure Angouleme Hotel de France Hotel - Image 1
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Description

Hotel extras

  • On-site restaurant Les Jardins des Arceaux

  • Hotel in the downtown area, 656 yards from the train station

  • Private gardens with panoramic views and terrace

  • Fitness center and private covered parking (charges apply)

  • Certified GREEN KEY

Our accommodation(s)

Hotel location

Mercure Angouleme Hotel de France Hotel

1 place des halles centrales
16000 ANGOULEME
France

GPS:45.649501, 0.1578

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Les Jardins Des Arceaux

Chef Christophe Dalseme and team invite you to discover their modern and creative cuisine with fresh and seasonal produce in a modern and cozy setting. Enjoy our gardens and terrace for meals and brunch.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,590 reviews

TripAdvisor Rating  4.5/5  772 reviews

Certificate of excellence 2023

Disappointing second visit

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

First time I stayed was good. This was my second time and I was very disappointed. Not very clean. Can hear others in the next room. Plumbing loud when room above flashes. Towels old. I paid one of the highest prices in town and received a mediocre service. There was even no shampoo or conditioner in the room ( was extra). They were renovating most of the hotel and we were not notified until right before our stay. They could have offered a complimentary breakfast or something in lieu of the inconvenience. I hope the renovation will improve this hotel.

Dear Guest, We sincerely apologize for the disappointing experience during your second visit. We are sorry to hear about the cleanliness issues, noise disturbances, and the condition of the towels in your room. Regarding the renovation, we regret any inconvenience caused by the ongoing work. We appreciate your feedback and will strive to address these concerns to enhance our service quality. Unfortunately, complimentary breakfasts are not a part of our standard offerings, but we will ensure better communication regarding any future renovations. We hope to have the opportunity to welcome you back and provide an improved experience. Warm regards, Karine Renay Mercure Angoulême Centre

Well located in city center

Customer review rating 4.0/5

Johan D. Couples - Confirmed reviews ALL

Good beds, good breakfast, friendly staff

Best choice for Angouleme

Customer review rating 5.0/5

Vt Couples - Confirmed reviews ALL

The hotel is well-located with comfortable rooms and excellent service. The express breakfast in our room was extremely generous and a great way to start our day.

Dear VT, thank you for your positive review! We are delighted to hear that you enjoyed our well-located hotel, comfortable rooms, and excellent service. We are glad you found our express breakfast generous and a great way to start your day. Warm regards, Karine Renay Mercure Angoulême Centre

Well located

Customer review rating 3.0/5

J. Solo - Confirmed reviews ALL

Good place and people very welcome but the room are not silent enough for such a standing. we can hear easily between walls...Pricy for such confort

Dear Thierry J., Thank you for taking the time to tell us about your experience at the Mercure Angoulême - Hôtel de France. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karine Renay Directrice

Excellent stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

We are regulars at this hotel and we have always enjoyed an excellent stay

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Other web-users rate our hotel

  • 472 reviews 9.1/10 Location
  • 620 reviews 6.2/10 Room
  • 677 reviews 9/10 Service
  • 234 reviews 8.7/10 Breakfast
  • 198 reviews 4.1/10 Cleanliness

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