ibis Brussels off Grand Place 3 stars

Customer review rating (ALL Rating) 4.5/5 2,482 reviews

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Grasmarkt 100, Rue du Marché aux Herbes 100, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Just a 2-minute walk from the Grand-Place

  • Breakfast buffet served every morning

  • Easy connection to the airport

Our accommodation(s)

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUSSELS
Belgium

GPS:50.846767, 4.355081

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

ST MICHEL

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,482 reviews

TripAdvisor Rating  4.0/5  3,873 reviews

Certificate of excellence 2024

Well located

Customer review rating 4.5/5

Bc Families - Confirmed reviews ALL

A great one

Dear Guest, Thank you for taking the time to share your review. We are thrilled to hear that you had an enjoyable experience at ibis Brussels Off Grand Place. We are delighted that you found our hotel to be well-situated, providing convenient access to the beautiful historical city centre and a myriad of restaurants and sights just a short stroll away. However, we apologize for any inconvenience caused by the absence of in-room kettles for boiling water. This amenity is generally reserved for our premium rooms, which come with additional comforts such as coffee/tea making facilities. We understand that having the option to prepare hot drinks at one's own convenience can enhance the comfort of your stay, and we appreciate you bringing this to our attention. Nonetheless, it is great to know that your overall stay with us was a positive one. We pride ourselves on the Sweet Bed by ibis provided in all our rooms for your sleeping comfort, ensuring a restful night's sleep after a day of exploring Brussels. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Great location and delicious breakfast.

Customer review rating 5.0/5

Paula C. Families - Confirmed reviews ALL

What a wonderful hotel! The location was unbeatable! We want to highlight Rosa’s service at the front desk. She was very kind, customer oriented and was extremely helpful at check in.

Dear Paula, We would like to thank you for this review about your recent experience in our hotel. It's heartening to hear that your stay at ibis Brussels Off Grand Place was a memorable one. We're thrilled that you savored our delectable breakfast offerings and experienced such warm assistance from our team, notably Rosa, who is indeed a gem in our service team. Our central location is one of the highlights of staying with us, and we're glad it contributed positively to your visit. However, we've noted your concerns regarding the room's cleanliness and the appearance of the carpet. Please accept our apologies for any discomfort this may have caused. We take guest feedback seriously and consistently strive to maintain our high standards of cleanliness and comfort. Nonetheless, we are delighted that the convenience of our location significantly enhanced your stay, allowing you to easily explore the wonders of Brussels. The Grand Place is just a short walk away, and we're indeed set within an area that offers an abundance of dining options and cafés. We hope to have the pleasure of welcoming you back to ibis Brussels Off Grand Place and providing you with a stay that not only meets but exceeds your expectations. Best wishes, The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

Overall, nice stay

Customer review rating 4.0/5

Laura F. O. Families - Confirmed reviews ALL

Overall we had a nice stay. There was a leak f. our bathroom faucet but it was fixed in a reasonable amount of time. The staff at the front desk were helpful in coordinating the repair and helping my daughter weigh her heavy luggage bag, LOL. The view f. our top floor room was very nice but you do have to climb one flight with your luggage because the elevator only goes to the 5th floor. I would recommend the hotel. It has a nice location and was clean.

Dear Laura, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found the booking process to be straightforward and valued the option for an early check-in. It is rewarding to know that our front desk team provided helpful assistance during your stay, especially with the unexpected situation involving your luggage. However, we regret the inconvenience caused by the water leak in your bathroom. We understand that the need for multiple visits f. our maintenance team was not ideal, and we extend our apologies for any disruption this may have caused to your comfort. Nonetheless, we are pleased that the panoramic view f. your room added a special touch to your stay. Furthermore, we take pride in the cleanliness of our facilities and our central location, which is just a stone's throw away f. the Grand Place and other historical attractions, providing a perfect base for exploring the city. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

Helpful Front Desk Staff

Customer review rating 5.0/5

Ar Business - Confirmed reviews ALL

I did not have an advance reservation. Rosa and Camille at the front desk were very helpful in finding me a great room and apply membership rewards points to my reservation. Very happy with the stay.

Dear Guest, Thank you for this great review. It's heartening to hear that your time with us was enjoyable. We are thrilled that you found our front desk staff, particularly Rosa and Camille, to be so supportive in securing a comfortable room and assisting with your membership rewards points. Our team is committed to providing personalized service to enhance the experiences of our valued ALL – Accor Live Limitless members like yourself. We look forward to welcoming you back soon. Kind regards, Jurgen Van der Haegen, General Manager

Well located but cleanliness issues

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

2nd visit. Unfortunately no check-in till 3pm as hotel full. Not sure if it’s linked , but the bathroom was shockingly dirty , the amount of long hair (my son and I have short hair) was absolutely disgusting, also a ‘chocolate like sticky lump on bathroom floor ! Couldn’t be bothered to complain but totally unacceptable

Dear Guest, Thank you for taking the time to share your feedback. We are pleased that you found our hotel well-located, with our prime position in the heart of Brussels, just a stone's throw away from the iconic Grand Place and the central train station. However, we deeply regret to hear about the inconveniences you experienced during your stay. Your feedback regarding the cleanliness of your room is particularly concerning, as we aim to maintain high standards of cleanliness and hygiene. We understand that finding foreign hair and an unclean bathroom floor falls short of these standards, and for this, we sincerely apologize. Furthermore, we acknowledge your disappointment with the unavailability of certain items during breakfast such as maple syrup and biscoff, and the room not being prepared at the agreed time. We will take your comments into serious consideration as we continuously strive to offer our guests a comfortable and enjoyable experience. Nonetheless, we are delighted that you enjoyed our breakfast offering, including fresh waffles which are a highlight for many guests. In the future, we aim to ensure that all elements of our breakfast buffet are well-stocked for our guests to enjoy. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 2,757 reviews 9.8/10 Location
  • 2,346 reviews 6/10 Room
  • 1,827 reviews 8.9/10 Service
  • 35 reviews 8.8/10 WiFi
  • 1,340 reviews 4.4/10 Comfort
  • 1,149 reviews 8.8/10 Breakfast
  • 836 reviews 7.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.