Mercure Parc du Coudray Demeure de Campagne 4 stars

The room and restaurant services are of quality, but I am sorry to say there are some gaps when arriving at the hotel for the booking. I have not the feeling to be enough welcomed, I have been immediately requested to pay for the whole stay, the are multiples computer problems and this is not normal to pay separately the meals and the room. So, there is a lot of space for customer service improvements

Disappointed

Nice place but strange check in without reception!? Small rooms, staff could be better, especialy at bar and restaurant!

Two nights on business but waiting till 7pm for food is a little annoying

Nice stay, we were in a dortoir, just missing a little TV for kids, but room size is nice even if bathrooms and toilets is a bit too much narrow .

Poor breakfasts on the morning, please take into consideration to extend breakfast offer (with vegetables for example). Hotel stuff should know better English language, if you are advertising hotel as international friendly.

Good breadfast, clean room, a little far from business area.

The change vs 1 year ago is big. Entrance is nice, give you a feeling of "welcome", fresh environment, etc... For "energizer" people ... game area is missing.

Efficient Check-in and check-out Clean and satisfactory room. Good breakfast

Its so rare to get good accommodation for a family of 5 so this was perfect for a stop over on our drive back from Switzerland to Ireland. The room was large, and beds were comfortable and the two showers was very useful. Although a TV was listed on the online description, now was in the room but this wasn't an issue for us.

I used to stay in this hotel since one year at least 2 times per month. I reached a gold membership. They always pretend that they do not have flip flops while when being in "chambre prestige" they do have. with an hotel furnished with carpet (moquette) on the floor, it is not inacceptable to not provide flip flops (for health reason).

Pleasant and comfortable, ideal location for my needs

The stay last year was disappointing as the standard of the restaurant was down from previous years; this year the standard of the restaurant was vastly improved however for me it is strange that guests staying at the hotel, baring in mind that this is not a city centre hotel with plentiful dining choices nearby, are not informed that reserving a table for dinner is advisable so when appearing for dinner are simply advised that the restaurant is fully booked. It does not provide a feeling of care or interest for the guest when the staff have to then be asked rather than volunteer alternative choices. Of note is that room service was not even proposed. Whilst the staff i interacted with were all pleasant, friendly and competent at the immediate role my impression was that the hotel during my stay was suffering from a lack of experienced staff actually managing the moment.

satisfaisante

We booked the Mercure last minute and were pleasantly surprised having never previously stayed at a Mercure. The staff were friendly and helpful and responded to our requests promptly. The room was spacious and comfortable, ideal for a family of three.