Mercure Demeure De Campagne Parc Du Coudray 4 stars

I used to stay in this hotel since one year at least 2 times per month. I reached a gold membership. They always pretend that they do not have flip flops while when being in "chambre prestige" they do have. with an hotel furnished with carpet (moquette) on the floor, it is not inacceptable to not provide flip flops (for health reason).

Pleasant and comfortable, ideal location for my needs

The stay last year was disappointing as the standard of the restaurant was down from previous years; this year the standard of the restaurant was vastly improved however for me it is strange that guests staying at the hotel, baring in mind that this is not a city centre hotel with plentiful dining choices nearby, are not informed that reserving a table for dinner is advisable so when appearing for dinner are simply advised that the restaurant is fully booked. It does not provide a feeling of care or interest for the guest when the staff have to then be asked rather than volunteer alternative choices. Of note is that room service was not even proposed. Whilst the staff i interacted with were all pleasant, friendly and competent at the immediate role my impression was that the hotel during my stay was suffering from a lack of experienced staff actually managing the moment.

satisfaisante

We booked the Mercure last minute and were pleasantly surprised having never previously stayed at a Mercure. The staff were friendly and helpful and responded to our requests promptly. The room was spacious and comfortable, ideal for a family of three.

Ras

The room was great and really clean. But the dinner wasn't: as starters, we took "oeufs cocottes" - at first they were cold, the waiter took them back to the kitchen and when they were brought back, the white of egg was still raw - really disappointing for this typical French starter. Further to this, the lighting in the dining room is appropriate for a breakfast but isn't (at all) for a dinner.

Too much work going on at the hotel, highly disruptive. Reception staff not very friendly, unlike the bar staff. Room service intermittent, sometime I get a bottle of water but on most occasions not and on one day they removed all my towels and didn't replace.

The overall experience was satisfied, despite rude attitude from one of the staff members

The cleaning lady had taken away my glasses that I left in one of the drawers. The night warden managed to find them eventually at ~1am somewhere in the staff quarters. He was really helpful but I still can't understand why the lady had taken them away in the first place...

Good as always

The works the last period are not always beneficial for the guests

My experience was different than a regular hotel guess. I felt on the parking lot around 17h45 due to a difference in level on the parking as coming towards the main entrance. The parking lot lights were not working and the area was dark. I asked for the front desk to call the ambulance since I was not able to walk. It took more than an hour for the front desk to do so. When I spoke with them in the am after coming back from the hospital, they told me that they are not responsible. They did not show any concern towards my situation. I understand that in France, the hotels are responsible for any accident on their property.

Nice Location, easy to reach from the highway. Rooms are clean, Pleasant staff

Ok