Customer review rating 4.0/5 2,300 reviews
ALLSAFE approved hotel
Best price guaranteeHow it works?
Free: become a member
When making a booking at this hotel:
I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
Labeled ALLSAFE Bureau Veritas
In the heart of a 20-hectare estate with forest for total relaxation
The only hotel in France with a ropes course in the trees on its premises
1000m² of meeting spaces
Ultra-fast fiber optic WiFi
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
route de Milly
91830 le coudray montceaux
Contact email :
Check-in from 14h00
Check out up to 12h00
Choose from rooms overlooking the pool, tennis court, or wooded park. Family or connecting rooms and rooms for people with reduced mobility are available.
Number of meeting rooms: 19
Maximum size: 280 m²
Maximum capacity: 250 people
Maximum banquet capacity: 150 people
100% genuine reviews from our guestsFind out more
Service quality to be improved
Annick B. Families - 06/05/2021 Confirmed reviews ALL
Nice welcome at welcome desk. Good restaurant. Overall, service quality needs to be improved, to comply to **** & related price levels : * Shower gel really empty : I uncovered only once under the shower :-( * Room cleanliness to be improved (especially during Covid and with all safe accor label) * Very loud & long room maid "discussions" (not to mention 'disputes' in the corridor at 7h30 in the morning. Disturbing our sleep. * Breakfast, requested and documented as take away with sharp time specified, not ready (same at stay in March already). As a consequence, we were late for our leave, with stress on top. When we raised the need to urge to the waiter, he replied that it was asked to be delivered on a tray. We had to show him the breakfast order paper on top, to show him that our request for take away was duly documented. * We got the very last room in the corridor, with a big tree right in front of the window. Therefore room was very dark. In a covid period where hotel is definitely not fully booked, maybe you shall offer nicer rooms (at least with a window not blinded by a huge tree : room 238) As a summary, the place is nice, but overall poor service quality and room maintenance have disappointed me, and is not in line with the place.
Anonymous Business - 25/03/2021 Confirmed reviews ALL
last minute booking in a beautiful place. room comfortable. Possibility to have dinner at hotel, food was good.
Disappointed by the level of room housekeeping
S D. G. Business - 20/01/2021 Confirmed reviews ALL
Adaptation to Covid for meal has some good idea, meal tray, but the menu could be better. Offering club sandwich, or Pâtes à la carbonara in winter, to people that are eating the same nearly at each lunch, it gives really the impression that you don't want to do better. The cooker was really nice because added to that I am Gluten free eater and with this kind of a menu nothing is really good for me. He cooked what he had in the fridge that I could eat, so it was nice. Housekeeping in the room 227 really poor: I don't understand how in the Covid context and at the level of a Mercure Hotel this could happen. First, no kettle in the room, then round table sticky and dirty, carpet under the table wasn't done. fourth, no toilet paper in the bathroom, and finally, found a skirt next to the sofa. How I can be sure that the cleaning and sanitization has been done? If I get ill, I will tell the medicals survey that, this room could be one possibility of transmission. With all the inconvenient, the reception team change me to an upgraded room. Thanks. Unlucky, I had a couple next to my new room and I can confirm that isolation from noise is poor. It is a pity that with the level of the hotel occupation, we can't give to a couple a more isolated room for their intimity. As an Accor member, I really hope to have a better experience in your hotels.
Andrew T. Business - 29/10/2020 Confirmed reviews ALL
Excellent food and attentive staff
Bruno A Family - 26/07/2020 TripAdvisor review
Good: helpful staff, park and activities Not so good: room size, damages doors and hallways, overall cleanliness (during our stay we didn’t see anybody cleaning anything), decor room, non heated pool(not very enjoyable),airco didn’t work very well, too expensive for what you get.
Our most recent 20 reviews
In partnership with TripAdvisor