Novotel Évry Courcouronnes Hotel 4 stars

I spent 3 nights . General good state. Personnel professional. But because of virus conditions, no house keeping. I do not understand why the rate still the same with no service on bedroom and bathroom.[ towels, …]

The COVID safety countermeasures are very good followed up. Maybe during check in the receptionist shall inform the guest that a use of mask in restaurants (breakfast) is mandatory. That no room cleaning was done - was fine for me. I was a bit disappointed that the ordered and confirmed lunch box was not available - however the night receptionist could hand over 2 croissants and a bottle of orange juice.

I come to this hotel quite frequently. I have a Electric Car but every time it is a hassle to charge as the hotel has no Access to the provider, the hotline of the provider in most cases only speaks english and no one knows what to do.

As I needed

I haven't been pleased because, the room lacks some primary items like toothbrush, toothpaste. There wasn't even the brush to clean the water-closet. I would have appreciated some snack inside the room and variety of journal on the table. I wasn't able to use my laptop because the socket didn't correspond to my charger. A nice suggestion would be to have adapter for socket that can fit any kind of device.

Nice and friendly staff, and a good restaurant. Everything you need for a pleasant stay is there.

as usually i don't spend long time in the hotel. it's just for sleeping and have breakfast. so what i can say is that the room was too hot without the possibility to reduce the temperature and the breakfast did not impress me.

Need More lights in the room . The service for restaurant is way too long... I have no idea what the waiters are doing.... 20 mins to take our order... then the wait for the meal was not quick.... Specially the last day... it was in restaurant like 8 people we waited like45 mins to be served...and waiters are always missing someting , water or bread even if we asked before

Well, it appeared to be a self serviced category hotel and does not well compare with even Novotel India (say Kolkata). Room charges are very much on the higher side. Restaurant serves limited dining options. does not look to be built for international visitors. Taxi provisions are limited. Front Desk services are very casual. Tea bags and coffee refills were not topped up after consumption. there are areas of improvements.

Last few years I stayed few Nove hotels but this was the worst hotel I ever stayed. It needs new refurbishment.

The room was too hot to sleep comfortably. With your antiquated system, the heat cannot be shut off in the room.

The check in experience was quick. The room was as expected from a Novotel hotel. The gym was a let down, the treadmill did not work and there were no free weights. Restaurant options for vegetarians were very limited and the dishes on the menu were not inspired. Check out was speedy.

2 days in a row there was no hot water in the morning. I was told it was fixed but the issue persisted. Nothing was offered in recompense for loss of this very basic yet important amenity. Having to shower in cold water is not what I expected from accor hotels and I am sad to have to leave this review.

Dears, Unfortunately, I have to send you this complaint as my stay was definitely not as expected in your Novotel in Evry, France. We arrived at your hotel late and even though I had a booking confirmation, there was no room booked on my name. It happens, this is clear to everybody. But the way, the staff treated this issue was not acceptable. Additionally, two of my colleagues did not get their rooms at first, because they do not have a credit card. All our rooms (in total 8) were booked via our travel agency BCD and one credit card was used for the colleagues who do not have one on their own. We were waiting more than one hour in total and were not offered a sit, a drink, there was no apology, no sorry, no nothing. One of our colleagues is a gold member of an Accor card and he said that he has never seen something like this before. My colleagues and I, who were affected of the waiting time, will not choose an Accor hotel in the future in France anymore. We would have been calmer now, if it had stopped after the issue with the rooms. But no, we were offered free drinks (3 for the three of us who had the issues with the rooms). We went to the bar, the waitress confirmed that we can also order cocktails, so we did. She came back, no sorry the vouchers don't include cocktails. We cannot understand that there are no exceptions for customers like us who were waiting now for more than 1,5h. But okay, we again accepted it. She offered us Aperol-Spritz, so we ordered that. Unfortunately, she came back again: sorry we're out of Aperol -Spritz. Additionally, we don't agree on the way the hotel treated our credit cards. Without Pin-code/ signature, the deposit was blocked. Everywhere, we are forced to enter TANs/ PINs/ whatever and in this hotel, no confirmation is needed. So you maybe now better understand, why we won't chose a French Accor/ Novotel anymore. As a suggestion: offer your guests free drinks. A seat and an apology hasn't harm anybody. Regards,

Strange "reception" for a hotel in Novotel class. This I don't like. I prefer people behind a desk. By checking out they got my company name and address but I still haven't got the correct invoice….