ibis London Greenwich 3 stars

Customer review rating (ALL Rating) 4.4/5 1,078 reviews

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ibis London Greenwich - Image 1
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30 Stockwell street, Greenwich, SE10 9JN LONDON, United Kingdom

Description

Hotel extras

  • Modern, cozy rooms with free Wi-Fi, ideal for both business and leisure travelers.

  • Prime Greenwich location, close to historic sites like the Cutty Sark and Royal Observatory.

  • Ideal base for events at the O2 Arena and ExCeL London, with easy transport links.

  • Excellent transport links via Greenwich DLR and mainline stations to central London.

  • Trendy lobby and bar with pool table, board games, and a relaxed social vibe.

Our accommodation(s)

Hotel location

ibis London Greenwich

30 Stockwell street, Greenwich
SE10 9JN LONDON
United Kingdom

GPS:51.479954, -0.009373

Telephone
Fax +44 20 8858 7139

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,078 reviews

Customer review rating 3.5/5

Andrew H. Couples - Confirmed reviews ALL

The staff initially promised us a room around 1330 and it was not available. However they were able to get us a room in time for the wedding. The room itself was nothing remarkable.

Thank you for your feedback. We are pleased to hear that you found our staff friendly, accommodating, and that we were able to have a room ready in time for the wedding. We would like to clarify that while we always do our best to accommodate early arrival requests, early check-in cannot be guaranteed, particularly during busy periods and for certain room categories that require additional preparation time. Although we initially anticipated having your room available around 1:30 pm, unforeseen occupancy levels and operational demands meant this was not possible on this occasion. We sincerely apologize for any disappointment this caused. We appreciate your patience and understanding and are glad that our team was ultimately able to assist you. Your comments regarding the room have also been noted as we continuously look for ways to improve our guest experience. We hope to have the opportunity to welcome you again in the future.

Customer review rating 4.5/5

Richard C. Couples - Confirmed reviews ALL

The ibis Greenwich was a great place to stay for a trip into London. The staff were welcoming and very helpful and, although on the smaller side, the room was comfortable and well equipped. The DLR station was just a 5 minute walk away as were the bars, restaurants, maritime museum and Cutty Sark. As an Accor member, we enjoyed our breakfast and from the hotel we were about 25/30 minutes from anywhere we wanted to be. Highly recommended for a stay in the city.

Thank you for sharing such a wonderful review of your stay at ibis London Greenwich. We are delighted to hear that you enjoyed our historic location and convenient transport connections, making it easy to explore London and all that Greenwich has to offer. It is especially pleasing to know that our team made you feel welcome and provided helpful service throughout your visit. We are also glad that you found your room comfortable and well equipped, and that you were able to take advantage of the many nearby attractions, restaurants, and bars, including the National Maritime Museum and the Cutty Sark. It is wonderful to hear that your Accor membership benefits enhanced your experience and that you enjoyed breakfast with us. Thank you for your recommendation. We truly appreciate your kind words and look forward to welcoming you back to ibis London Greenwich on your next visit to the city.

Customer review rating 5.0/5

Stephen M. Friends - Confirmed reviews ALL

A very pleasant stay. Everyone at the hotel was very helpful and the room was very clean and comfortable.

Thank you for taking the time to share your feedback. We are delighted to hear that you had a very pleasant stay with us. It is wonderful to know that our team was helpful throughout your visit and that you found your room to be clean and comfortable. Your kind comments will be shared with the entire team, who will be pleased to know that their efforts contributed to making your stay enjoyable. We truly appreciate your review and look forward to welcoming you back to ibis London Greenwich in the near future.

Customer review rating 5.0/5

Michael B. Couples - Confirmed reviews ALL

We stayed for 3 days and it was the first time at the ibis hotel and it was a good stay the staff were warm and friendly

Thank you for taking the time to share your feedback. We are delighted to hear that you had a very comfortable stay with us and that your first experience at ibis was such a positive one. It is especially rewarding to know that our team made a great impression with their warm and friendly service throughout your three-day visit. Your kind comments are greatly appreciated and will be shared with the team, who will be encouraged by your recognition of their efforts. We hope to have the pleasure of welcoming you back to ibis London Greenwich again soon.

Customer review rating 3.0/5

Marie T. Families - Confirmed reviews ALL

The hotel is really well located, and the staff were friendly and efficient. It was very hot in the room, but they kindly provide provided us with a fan. However, there was the most incredibly unpleasant smell in there which we reported and were told this would be followed upon, although the hotel was full, so we couldn’t move. When we mentioned this in the morning, nobody seemed to be aware of it?? it was either a decomposing rodent or an incredibly bad drain smell, and it was literally stomach turning which obviously impact our stay hugely 😢

Thank you for taking the time to share your feedback. While we are pleased to hear that you appreciated our convenient location and found our team friendly and efficient, we are truly sorry to learn about the unpleasant odour you experienced in your room. Please accept our sincere apologies for the discomfort this caused and for the disappointment of not seeing a clear follow-up to the issue you reported. We completely understand how an odour of this nature could have a significant impact on your stay, particularly as the hotel was fully occupied and we were unable to offer an alternative room. It is also concerning to learn that the matter did not appear to have been communicated effectively between our teams by the following morning. This is certainly not the level of service we strive to provide. We have shared your comments with our maintenance and housekeeping teams so that a thorough investigation can be carried out and any underlying issue addressed without delay. Thank you for acknowledging the efforts of our staff, including providing a fan to help with the room temperature. However, we fully appreciate that this did not make up for the inconvenience you experienced. We value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back in the future and provide you with the comfortable stay you should have received on this occasion.

Other web-users rate our hotel

  • 1,285 reviews 9.5/10 Location
  • 1,386 reviews 6.3/10 Room
  • 1,165 reviews 9.2/10 Service
  • 25 reviews 4.7/10 WiFi
  • 648 reviews 7.7/10 Cleanliness
  • 375 reviews 5.5/10 Breakfast
  • 206 reviews 6.4/10 Amenities

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