Dear Valued Guest, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a great stay and were satisfied with the cleanliness of your room and our housekeeping service. It is also wonderful to know that you enjoyed our various facilities and services, including the Executive Lounge, pool, fitness center, dining options, and Concierge Service. As an ALL Classic member, we truly appreciate your continued support and are especially pleased to know that you were satisfied with the recognition you received during your stay. Your kind comments about our service are a great encouragement to our entire team. Thank you once again for choosing THE AMBASSADOR SEOUL - A PULLMAN. We sincerely look forward to welcoming you back to Seoul for another enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Valued Guest, Thank you very much for taking the time to share your valuable feedback with us. We are pleased to hear that you appreciated the kindness and professionalism of our team, as well as our convenient location for your business trip. At the same time, we sincerely apologize for the disruption caused by the temporary water interruption during your stay. We also regret that your preferred poached egg was unavailable on the second morning and that hallway noise affected your comfort. Your feedback has been shared with the relevant teams for further attention and improvement. As a valued ALL Diamond member, we truly appreciate your continued support and are grateful for your feedback. We hope to have the opportunity to welcome you back to THE AMBASSADOR SEOUL - A PULLMAN for a more comfortable and seamless stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. S., Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you appreciated the warm and attentive service from our team, particularly our housekeeping and bar staff. We are especially grateful for your kind recognition of the housekeeper who looked after your room on the 17th floor. Her thoughtful attention to detail and genuine care clearly made a positive impression, and we will do our best to identify her and share your kind compliments with her. We are also pleased to know that you enjoyed the cleanliness of your room, prompt bar service, and the welcoming assistance throughout your stay. At the same time, we sincerely apologize for the confusion regarding the payment indicated in your booking confirmation and the delay in receiving a response to your inquiry. We understand how frustrating this must have been and regret the inconvenience caused. Thank you once again for your valuable feedback and kind recognition of our team. We hope to have the opportunity to welcome you back to THE AMBASSADOR SEOUL - A PULLMAN for a more seamless stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. D., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you appreciated our convenient location and the excellent service provided throughout your stay. It is especially rewarding to know that you were satisfied with our rooms, breakfast, facilities, and overall experience. We are also truly grateful for your kind recognition of our entire team. Your generous compliments will be shared with all our colleagues as a wonderful encouragement. Thank you once again for your warm recommendation. We look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN for another pleasant stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. H., Thank you very much for taking the time to share your valuable feedback with us. We are delighted to hear that you enjoyed our clean, spacious, and comfortable room, and that the friendly service provided by our Front Desk team made a positive impression on you. We also appreciate your feedback regarding the ease of access and Wi-Fi connection speed. Your comments are valuable to us and will be shared with the relevant teams as we continue to improve our guest experience. Thank you once again for choosing THE AMBASSADOR SEOUL - A PULLMAN. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. M., Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your week-long stay, particularly our spacious room, Executive Lounge, swimming pools, and convenient location. We are also pleased that you appreciated the efficient service provided by our team, especially our Concierge Service. We sincerely appreciate your feedback regarding our sustainability efforts as well. Your comments are valuable to us as we continue to strengthen our sustainable practices and provide more meaningful initiatives for our guests. Thank you once again for choosing THE AMBASSADOR SEOUL - A PULLMAN as an ALL Silver member. We look forward to welcoming you back to Seoul for another comfortable and enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. L., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had such a positive business stay and meeting experience at THE AMBASSADOR SEOUL - A PULLMAN. It is especially rewarding to know that you enjoyed our spacious and elegant rooms, as well as the modern facilities and atmosphere of the Grand Ballroom and Namsan Room. Your kind comments are a great encouragement to our team and inspire us to continue providing comfortable stays and successful meeting experiences for our guests. Thank you once again for your generous support. We sincerely look forward to welcoming you back for another wonderful stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. S., Thank you very much for sharing your valuable feedback with us. We are pleased to hear that you enjoyed our beautiful room, delicious breakfast, cleanliness, and the helpful service provided by our team. However, we sincerely apologize for your disappointing experience at our indoor swimming pool. We are particularly sorry to hear that the enforcement of the swimming cap policy was handled without sufficient care while your child was hurt and upset. We take your comments very seriously and will share them with the relevant team to review both the pool operation and service standards. We also appreciate your feedback regarding the Wi-Fi, sustainability initiatives, and ALL member recognition, and will share these comments with the respective teams. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to provide you and your family with a better experience in the future. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. C., Thank you very much for sharing your wonderful feedback and for your perfect 100/100 rating. We are delighted to hear that you enjoyed our beautiful newly renovated rooms and the excellent service provided by our team. It is especially rewarding to know that our warm and attentive hospitality contributed to such a memorable stay for you and your partner. We are particularly grateful for your kind mention of Joy from our Sales team. We will be sure to share your warm compliments with her. We are also pleased that you enjoyed our breakfast selection and overall hotel experience. Thank you once again for your generous recommendation. We look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN for another wonderful stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. M., Thank you very much for choosing THE AMBASSADOR SEOUL - A PULLMAN and for sharing your valuable feedback. We are pleased to know that you enjoyed a comfortable stay and were satisfied with your room, cleanliness, and overall experience. We also truly appreciate your perfect overall rating and recommendation. At the same time, we sincerely apologize that the interaction with our front desk team during check-out did not feel as warm and welcoming as it should have. Your feedback is very important to us, and we will share it with the relevant team to reinforce the importance of friendly and attentive communication at every stage of the guest journey. We are grateful for your honest comments and hope to have the opportunity to provide you with a warmer and more pleasant experience on your next visit to THE AMBASSADOR SEOUL - A PULLMAN. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. G., Thank you very much for choosing THE AMBASSADOR SEOUL - A PULLMAN for your business trip and for sharing your detailed feedback. We are delighted to hear that you enjoyed the spacious and well-maintained room, our fantastic 18th-floor Executive Lounge, well-equipped fitness center, pools, delicious food, and friendly service from our team. We are especially pleased by your kind recognition of our housekeeping team. Although you were unable to remember the name of the colleague on the 17th floor, we will certainly share your appreciation with the relevant team. We also sincerely appreciate your loyalty as an ALL Platinum member and your 10/10 recommendation. Your feedback regarding the Wi-Fi and check-in experience is equally valuable and will be shared with the relevant teams for continued improvement. Thank you once again for your generous review. We look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN on your next visit to Seoul. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. V., Thank you very much for choosing THE AMBASSADOR SEOUL - A PULLMAN and for sharing your positive feedback. We are delighted to know that you enjoyed your three-night stay, our convenient location, and the easy access to nearby attractions and the metro network. We are also pleased that you were satisfied with our service and amenities. We sincerely appreciate your loyalty as an ALL Gold member and your generous 90-point rating. We also value your feedback regarding the dinner experience and will continue to strive for greater satisfaction across all our dining offerings. Thank you once again for your kind review. We look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN in the future. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. K., Thank you very much for choosing THE AMBASSADOR SEOUL - A PULLMAN and for taking the time to share your thoughtful feedback. We are pleased to hear that you enjoyed a comfortable stay and appreciated our team’s efforts to accommodate your needs. We are especially delighted that our Concierge’s restaurant recommendation on your first evening contributed to a memorable dining experience. It is wonderful to know that you enjoyed the Michelin-recommended restaurant and its Bulgogi and Naengmyeon. We also appreciate your feedback regarding the check-in experience and our overall service. We will continue to look for ways to make every part of the guest journey more seamless and attentive. Regarding your comments on our sustainability initiatives and the charges for toiletries, we understand your perspective that such policies can affect the overall guest experience. Your feedback is valuable, and we will share it with the relevant teams for further consideration. Thank you once again for your valuable comments and for recognizing the efforts of our team. We sincerely hope to welcome you and your partner back to THE AMBASSADOR SEOUL - A PULLMAN for an even more comfortable and enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. S., Thank you very much for choosing THE AMBASSADOR SEOUL - A PULLMAN and for sharing such a wonderful review following your stay. We are absolutely delighted to hear that you had an amazing experience and that our accommodations, restaurant, and lounge contributed so positively to your time in Seoul. It is especially rewarding to know that you enjoyed our breakfast and dinner, as well as the convenience of our housekeeping and laundry services, which allowed you to make the most of your stay and enjoy more activities. We are also very pleased that you were satisfied with the cleanliness of your room and the thoroughness of our housekeeping service. Your recognition means a great deal to our team. Most importantly, thank you for your heartfelt praise of our colleagues. We are truly touched to hear that, despite the language barrier, our team continued to make every effort to communicate with you with kindness and courtesy. We will be sure to share your wonderful compliments with the entire team. Thank you once again for your generous feedback. We will certainly miss welcoming you as our guest, and we sincerely hope to have the pleasure of welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN in the future. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. Paul A., Thank you very much for taking the time to share your wonderful feedback and for awarding THE AMBASSADOR SEOUL - A PULLMAN a perfect 100/100 score. We are delighted to know that you enjoyed your stay and appreciated our clean facilities, as well as the friendly and helpful service provided by our team. It is especially rewarding to hear that you had such a positive experience in our Executive Lounge and that the selection of freshly prepared dishes exceeded your expectations. We would like to extend our sincere thanks for recognizing Jennifer for her exceptional service. Your kind words will certainly be shared with her, as they will be a great source of encouragement and motivation. We also truly appreciate your loyalty as an ALL Platinum member. It is always our pleasure to welcome you, and we are grateful for your continued support. Thank you once again for your generous review. We sincerely look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN on your next visit to Seoul. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. Sarah U., Thank you very much for taking the time to share your valuable feedback following your family holiday at THE AMBASSADOR SEOUL - A PULLMAN. We are delighted to know that you and your family enjoyed your stay in our Terrace Room with Rooftop Spa Pool and that the room, cleanliness, and the helpfulness of our team contributed to a memorable experience. It is especially rewarding to hear that your accommodation met your expectations and helped make your five-day holiday in Seoul enjoyable. We also appreciate your constructive feedback regarding the booking experience. Your suggestion about providing more photographs of the room is greatly appreciated, and we will certainly share it with the relevant team as we continue to improve the information available to our guests. As one of our valued ALL Diamond members, we sincerely appreciate your continued loyalty. We also value your comments regarding the loyalty program and sustainability initiatives, as they help us identify opportunities to further enhance the guest experience. Thank you once again for your thoughtful review. We sincerely look forward to welcoming you and your family back to THE AMBASSADOR SEOUL - A PULLMAN for another memorable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. K., Thank you very much for taking the time to share your wonderful review and for awarding us a perfect score. It is truly an honor to know that you have chosen to stay at THE AMBASSADOR SEOUL - A PULLMAN several times over the past 18 months and that each visit has been an enjoyable experience. Your continued trust and loyalty mean a great deal to us. We are delighted that you consistently enjoy our comfortable guest rooms, breakfast buffet, Executive Lounge cocktail service, and, most importantly, the warm and professional hospitality provided by our team. Your kind words are a great source of motivation for all of us. We would also like to express our sincere appreciation for your continued support as an ALL Limitless member. It is our pleasure to welcome you back each time, and we remain committed to providing you with exceptional service and memorable experiences on every visit. Thank you once again for your loyalty and thoughtful feedback. We look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN in the near future. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. Danny C., Thank you very much for taking the time to share your feedback following your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. We are delighted to know that you and your family enjoyed your stay and that you found our family room to be a pleasant surprise. It is especially rewarding to hear that you felt our hotel offered excellent value for money and that our team contributed to making your visit memorable. A special thank you for recognizing Ellin and Ella. We are thrilled that their warm hospitality made a positive impression on your stay. Your kind words will certainly be shared with them as great encouragement. We also appreciate your feedback regarding the Wi-Fi connection speed. Please accept our apologies for any inconvenience this may have caused. Your comments have been shared with the relevant team as we continuously work to improve our facilities and guest experience. Thank you once again for your thoughtful review and for your loyalty as an ALL Gold member. We truly appreciate your recommendation and look forward to welcoming you and your family back for another enjoyable stay in the future. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. H., Thank you for taking the time to share your valuable feedback regarding your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. We are pleased to hear that you appreciated the cleanliness of your room, its well-designed layout. We also sincerely thank you for your continued support as an ALL Silver member. At the same time, we sincerely apologize for the inconveniences you experienced. We regret that the noise from the room door and the sound insulation did not provide the restful environment you expected. We also appreciate your comments regarding the handheld showerhead, and we have shared your feedback with our Housekeeping team to ensure a more thorough inspection and cleaning of all bathroom fixtures. In addition, thank you for your suggestion regarding easier access to the detailed invoice through the booking platform after check-out. We appreciate your thoughtful recommendation and will share it with the relevant teams for future consideration. Your feedback is invaluable to us as we continuously strive to improve our facilities and services. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN