Mercure Lille Centre Grand-Place Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,674 reviews

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Description

Hotel extras

  • 4★ boutique hotel in the heart of Lille, a stone's throw from Grand'Place.

  • Within walking distance of Lille Flandres and Lille Europe train stations

  • Eco-friendly hotel, certified Green Key.

  • Bar lounge with appetizer platters to share

  • Take advantage of a balcony in some of our rooms.

Our accommodation(s)

Hotel location

Mercure Lille Centre Grand-Place Hotel

2 boulevard Carnot
59000 LILLE
France

GPS:50.638104, 3.065183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CUISINE LOUNGE

Relax in our cozy, laid-back bar and choose from its selection of Mercure wines. Try our cocktails and gourmet wines, or share a charcuterie platter with friends. Our team is always there to greet you with a smile!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,674 reviews

Customer review rating 4.5/5

Tania R. Couples - Confirmed reviews ALL

Hotel is right in the centre, perfect location. Our room was great and bed was very comfortable.

Dear Madam, Thank you very much for your lovely review! We are delighted that you enjoyed our central location, making it easy to explore Lille, as well as the comfort of your room and especially the quality of your bed. It is wonderful to know that you had such a pleasant stay with us. We look forward to welcoming you back on your next visit to Lille! Enora Belleil, Deputy Manager

Customer review rating 3.5/5

Wojciech S. Couples - Confirmed reviews ALL

Centrally located hotel. Standard rooms rather small and need refurbishing. OK for one night stay.

Monsieur, Merci d’avoir pris le temps de partager votre ressenti. Notre emplacement en plein cœur de Lille semble avoir été un point positif de votre séjour, et nous en sommes heureux. Vos remarques concernant la taille et l’état de votre chambre ont également bien été prises en compte. Nous regrettons que celle-ci ne vous ait pas apporté le niveau de confort souhaité. Au plaisir de vous accueillir de nouveau lors d’un prochain passage à Lille. Enora Belleil, Adjointe de Direction

Customer review rating 4.0/5

Graham K. Families - Confirmed reviews ALL

We enjoyed the stay , no problems at all

Monsieur, Un grand merci pour ce retour si enthousiaste ! Savoir que vous avez passé un excellent séjour et que notre équipe vous a laissé une aussi belle impression nous fait particulièrement plaisir. Vos compliments seront partagés avec l’ensemble de nos collaborateurs ! Ce sera un réel plaisir de vous accueillir de nouveau lors d’un prochain passage à Lille ! 😊 Enora Belleil, Adjointe de Direction

Customer review rating 3.5/5

Mark E. Business - Confirmed reviews ALL

Hi, on the whole a very comfortable stay, the room is fine, the breakfast delicious. I particularly enjoyed the scrambled eggs! As often it is only the bad things that make people write reviews, and I wanted to let you know what small things affected down my overall experience, which are hopefully quite easy to fix. The room was quite hot, I changed thermostat on the wall to 19 degrees (it wouldn't let me do any lower than that) but the room didn't seem to get that cool, which is odd given it was cooler than that outside. If that worked better, that would have been good. Second, while eating breakfast and filling my plate, the waitress removed my cup of tea and glass of juice, which was a bit of an annoyance really. I had to get another. I was also seated right by the food, so the waitress could probably see me when doing this if she had looked, although to be fair, I didn't actually see her remove it. As a said minor things, I hopefully have done this in the way that remains private, and you can correct these for future visitors. And to end on a positive note, I enjoyed my stay, and these minor things would not prevent me from returning. Thank you for hosting me.

Monsieur, Un grand merci pour votre retour, mais aussi pour la bienveillance avec laquelle vous avez choisi de nous faire part de ces quelques points d’amélioration. Nous sommes particulièrement sensibles à votre souhait de nous les signaler de manière confidentielle et constructive afin de nous permettre de les corriger. Soyez assuré que vos remarques concernant la température de la chambre et le service du petit-déjeuner seront prises en compte avec toute l’attention nécessaire. C’est d’autant plus agréable de lire que vous gardez un très bon souvenir de votre séjour et de notre petit-déjeuner, avec une mention spéciale pour les œufs brouillés ! Merci encore pour votre confiance et cette démarche appréciée. Ce sera un réel plaisir de vous accueillir de nouveau à Lille. Enora Belleil, Adjointe de Direction

Customer review rating 3.5/5

Anita K. Families - Confirmed reviews ALL

There was no shower gel but other than that overall good experience, no other issues

Madame, Merci d’avoir partagé votre expérience. Nous sommes heureux que vous ayez passé un séjour globalement agréable et confortable, tout en profitant de notre emplacement au cœur de Lille. Nous sommes désolés qu’il n’y ait pas eu de gel douche dans votre chambre. Celui-ci aurait bien entendu dû être présent à votre arrivée. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement ! Enora Belleil, Adjointe de Direction

Other web-users rate our hotel

  • 704 reviews 9.8/10 Location
  • 995 reviews 5.1/10 Room
  • 860 reviews 9/10 Service
  • 10 reviews 7.1/10 WiFi
  • 545 reviews 4.6/10 Comfort
  • 414 reviews 7.9/10 Breakfast
  • 252 reviews 4.7/10 Cleanliness
  • 250 reviews 5.8/10 Vibe

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