ibis Ulm City Hotel 2 stars 
Customer review rating (ALL Rating) 4.3/5 
2,439 reviews
ALLSAFE approved hotel
Hotel extras
An ALLSAFE certified hotel
600 m from Ulm station. Tram stop Theater is reachable in 2 min. on foot.
Parking garage in Bessererstr. 7, from there get to the hotel by elevator.
Drinks and paninis available at the 24 h bar
Ulm is on the Danube bike path
Hotel location
ibis Ulm City
Neutorstrasse 12
89073 ulm
germany
Check-in from 15h00
Check out up to 12h00
Hotel services
Check-in from - Check out up to
In summary
- Car park
- Wheelchair accessible hotel
- Wi-Fi
- Breakfast
- Bar
BAR Non contractual photo
Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.
Non contractual photo
One breakfast
Our accommodation(s)
All 85 rooms are air-conditioned, soundproofed and have Sweet Bed by ibis beds for restful, relaxing sleep. Facilities include a functional desk, TV including a variety of Sky channels and free Wi-Fi. With regard to our housekeeping staff, the rooms are not cleaned during the stay. On request, of course, cleaning is carried out. Towels etc are available at any time at the reception.
Standard Room with 1 double bed
- Max. number of persons: 2
- Area: From 15 m² / 161 sq ft
- Wireless internet in your room
- Satellite/cable colour TV
- Business Desk
- Direct dial telephone
Standard Room with 2 single beds
- Max. number of persons: 2
- Area: From 15 m² / 161 sq ft
- Wireless internet in your room
- Satellite/cable colour TV
- Business Desk
- Direct dial telephone
Customer review rating 3.5/5
Mna A. Business - 05/11/2021 Confirmed reviews ALL
The reception service was great, gave me a warm welcome. The documents were ready for me, so check-in took about a minute. Friendly receptionist, big smile, welcome drink, quick check-in- I was happy. Problem started afterward. As a Gold status member of Accor ALL, I was expecting a well-lit room at least. Instead I got a dark room, with visible stains in the wall. Multiple fractures/stains/loose wallpaper clearly showed how badly the hotel needs a renovation. I stayed two nights, first day- no cleaning person came, means no fresh towel/no cleaning person/no tidy-upping the room. This was quite strange! Didn't have time to ask the reception about it, but honestly- what's the difference of a budget hotel and a hostel if there is no cleaning service? Only convenience was the location of the hotel. Other than that, I don't think I'll come back to this particular hotel again. This staying gave me a bad impression about this particular hotel chain. Stayed in budget version of this chain before, experience was horrible.
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, A,Apperlo GM
Customer review rating 3.5/5
Ilias V. Business - 05/11/2021 Confirmed reviews ALL
Wonderful staff.. Thank you for the stay.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, A. Apperlo GM
Customer review rating 2.5/5
Eunice Families - 24/10/2021 Confirmed reviews ALL
Location is good and very accessible to train station and city center. The hotel had a power out on our first night. It took about an hour or more to get the electricity back. We had to wait in the restaurant, although Denniz offered candles, drink and pastries while we were there. Denniz also mentioned we need to talk to front desk on duty that Saturday to ask about the compensation due to the power out. I felt it was unnecessary and it should be the hotel that would initiate it, so we didnt. We were also told soiled towels should be put outside our room. We put our towels and trash near our door Friday morning and informed front desk about it and told us it will be picked up. But in the afternoon after going out we still saw the towels and trash still there. We made a reminder again in the front desk and was told the same. It was picked up Saturday afternoon. No variation for breakfast it was the same items all throughout our stay.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. About the cleaning it was a misunderstanding I will talk again to the cleaning Staff the electricity was a problem not from the hotel ist was a trouble outside the Hotel a company had cut the electricity cables, we can not do anything about this. Just we had to wait that the City cleared this problem Sincerely, A. Apperlo GM
Customer review rating 4.5/5
Anonymous Business - 14/10/2021 Confirmed reviews ALL
Very nice and friendly people at reception - I arrived late by car, the only comment I can give is that there is no clear sign of the parking when driving on the main road, could be better indicated
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, A. Apperlo General Manager
Customer review rating 3.5/5
Anonymous Business - 13/10/2021 Confirmed reviews ALL
Typical Ibis Standard, reasonable price for reasonable room
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, A. Apperlo General Manager
Our most recent 20 reviews
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