ibis Ulm City Hotel 2 stars

Customer review rating (ALL Rating) 4.3/5 2,439 reviews

ALLSAFE approved hotel

Information message

ibis Ulm City
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+ 13 Services

Hotel extras

  • An ALLSAFE certified hotel

  • 600 m from Ulm station. Tram stop Theater is reachable in 2 min. on foot.

  • Parking garage in Bessererstr. 7, from there get to the hotel by elevator.

  • Drinks and paninis available at the 24 h bar

  • Ulm is on the Danube bike path

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Ulm City

Neutorstrasse 12
89073 ulm
germany

Fax: (+49)731/9647123

Check-in from 15h00

Check out up to 12h00

  • TRAM 1:  TRAM 1 THEATER

  • LINIE 1:  1 THEATER

  • By plane

    MÜNCHEN At 150km / 93.21 miles

  • By plane

    STUTTGART ECHTERDINGEN AIRPORT At 80km / 50 miles

  • By car

    ULM OST At 10km / 6.25 miles

  • By car

    ULM WEST At 5km / 3.13 miles

  • By train

    HAUPTBAHNHOF ULM At 0.3km / 0.19 miles

GPS:48.401819, 9.987249

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

All 85 rooms are air-conditioned, soundproofed and have Sweet Bed by ibis beds for restful, relaxing sleep. Facilities include a functional desk, TV including a variety of Sky channels and free Wi-Fi. With regard to our housekeeping staff, the rooms are not cleaned during the stay. On request, of course, cleaning is carried out. Towels etc are available at any time at the reception.

Our guest reviews for
ibis Ulm City

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,439 reviews

TripAdvisor Rating 3.5/5

651 reviews

Good location, but...

Customer review rating 3.5/5

Mna A. Business - 05/11/2021 Confirmed reviews ALL

The reception service was great, gave me a warm welcome. The documents were ready for me, so check-in took about a minute. Friendly receptionist, big smile, welcome drink, quick check-in- I was happy. Problem started afterward. As a Gold status member of Accor ALL, I was expecting a well-lit room at least. Instead I got a dark room, with visible stains in the wall. Multiple fractures/stains/loose wallpaper clearly showed how badly the hotel needs a renovation. I stayed two nights, first day- no cleaning person came, means no fresh towel/no cleaning person/no tidy-upping the room. This was quite strange! Didn't have time to ask the reception about it, but honestly- what's the difference of a budget hotel and a hostel if there is no cleaning service? Only convenience was the location of the hotel. Other than that, I don't think I'll come back to this particular hotel again. This staying gave me a bad impression about this particular hotel chain. Stayed in budget version of this chain before, experience was horrible.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, A,Apperlo GM

Great stay

Customer review rating 3.5/5

Ilias V. Business - 05/11/2021 Confirmed reviews ALL

Wonderful staff.. Thank you for the stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, A. Apperlo GM
Customer review rating 2.5/5

Eunice Families - 24/10/2021 Confirmed reviews ALL

Location is good and very accessible to train station and city center. The hotel had a power out on our first night. It took about an hour or more to get the electricity back. We had to wait in the restaurant, although Denniz offered candles, drink and pastries while we were there. Denniz also mentioned we need to talk to front desk on duty that Saturday to ask about the compensation due to the power out. I felt it was unnecessary and it should be the hotel that would initiate it, so we didnt. We were also told soiled towels should be put outside our room. We put our towels and trash near our door Friday morning and informed front desk about it and told us it will be picked up. But in the afternoon after going out we still saw the towels and trash still there. We made a reminder again in the front desk and was told the same. It was picked up Saturday afternoon. No variation for breakfast it was the same items all throughout our stay.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. About the cleaning it was a misunderstanding I will talk again to the cleaning Staff the electricity was a problem not from the hotel ist was a trouble outside the Hotel a company had cut the electricity cables, we can not do anything about this. Just we had to wait that the City cleared this problem Sincerely, A. Apperlo GM

Nice and smooth

Customer review rating 4.5/5

Anonymous Business - 14/10/2021 Confirmed reviews ALL

Very nice and friendly people at reception - I arrived late by car, the only comment I can give is that there is no clear sign of the parking when driving on the main road, could be better indicated

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, A. Apperlo General Manager

Well located

Customer review rating 3.5/5

Anonymous Business - 13/10/2021 Confirmed reviews ALL

Typical Ibis Standard, reasonable price for reasonable room

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, A. Apperlo General Manager

Good location, crappy beds

Customer review rating 3.5/5

Ea Couples - 12/10/2021 Confirmed reviews ALL

Friendly staff, good location but extremely crappy beds

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon Sincerely, A. Apperlo GM

Very good location close to the historical part of the city

Customer review rating 5.0/5

Michal Couples - 12/08/2021 Confirmed reviews ALL

Exceptionally friendly and helpful staff at the reception. Would recommend the hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anieska Apperlo Direktorin

Average hotel

Customer review rating 3.0/5

A Couples - 08/08/2021 Confirmed reviews ALL

Lower quality than other Ibis hotels visited. Very small room; unfriendly staff; cleaning could be done better

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, A. Apperlo GM

Well located

Customer review rating 4.0/5

Anonymous Families - 02/08/2021 Confirmed reviews ALL

Good stay

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, A. Apperlo General Manager

Good stay

Customer review rating 4.0/5

Kallaics Solo - 01/08/2021 Confirmed reviews ALL

Room: okay Reception: perfect Breakfast: okay Parking option: Too small parking places for SUVs. The other guests parking to two places with small car. So I felt the paking a bit chaotic and uncontrolled from this perpective.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, A. Apperlo General Manager

Pleasant hotel

Customer review rating 5.0/5

Radosław Solo - 27/07/2021 Confirmed reviews ALL

Pleasant hotel with good location and - first of all - with extremely nice, helpful, friendly and warm staff!!!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, A. Apperlo General Managerin

Very short stay but very satiesfied

Customer review rating 5.0/5

Vichai G. Business - 14/07/2021 Confirmed reviews ALL

see above

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. hope to see you soon in Novemeber at least Sincerely, A. Apperlo General manager

An ideal location for exploring central Ulm

Customer review rating 5.0/5

Graeme S. Couples - 24/09/2020 Confirmed reviews ALL

We needed to a night stop on our way home to the UK and chose Ulm. The Ibis has secure parking, which was important to us and is also well located. In the difficult circumstances the staff did a great job and our stay was most pleasant.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anieska Apperlo Genral Manager

Central and convenient for A8 motorway

Customer review rating 4.0/5

E R. Couples - 07/08/2020 Confirmed reviews ALL

Unfortunately, air conditioning was out of action on a warm evening. However, receptionist was cheerful and helpful and we received a free drink at the bar by way of compensation.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, A. Apperlo General Manager

Trip to Ulm Feb+Mar 2020

TripAdvisor rating 5.0/5

aglennon812 16/03/2020 TripAdvisor review

Both stays in Ulm were extremely pleasant, as usual. The staff were friendly and helpful. The rooms were clean and comfortable. Breakfast was of the usual high standard with plenty of choice. I would fully recommend a stay here at any time.

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay, in the Ibis Hotels and we hope to see you again soon kind regads A. Apperlo Genral Manager

A short walk from the station

TripAdvisor rating 5.0/5

davidcookson2016 Solo travel - 24/11/2019 TripAdvisor review

I stayed at the Ibis in Ulm as I had previous stayed there and was a walk of at least 10 minutes from the station The staff were very helpful and I found the bedroom well looked after. I also enjoyed the welcome drink

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay, in the Ibis Hotels and we hope to see you again soon kind regads A. Apperlo Genral Manager

Good room, polite personnel,very happy

TripAdvisor rating 5.0/5

Cruiser705745 Family - 23/07/2019 TripAdvisor review

To recommend Hotel has parking garage. Personnel very kind. They arranged baby cot for our daughter despite they did not have any free bed on stock. Perfect breakfast. Room clean. Close to fast road. .

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, A. Apperlo General Manager

Nice hotel

TripAdvisor rating 4.0/5

Dreamer02198032926 Business - 17/05/2019 TripAdvisor review

Perfect location. Hotel is just 5 min walking from main train station. Plus they provide a very good hospitality. Staff is very nice, friendly, attentive and helpful. Room was very small but as I was alone so it was fine.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, A: Apperlo General Manager ibis Ulm City

Friendly welcome and special requests met.

TripAdvisor rating 5.0/5

Naishcombe Friends getaway - 26/04/2019 TripAdvisor review

Close to city centre and a warm welcome in spite of our delayed arrival. Light meals provided. Asked for top floor rooms which were provided. Underground garage was good but maybe the Euro10 charge was high. Rooms ok but on basic side even for Ibis.

We very much appreciate your comments regarding your stay at the ibis Ulm City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Barabas

Team was not friendly, not costumer oriented

TripAdvisor rating 2.0/5

Connector66793268802 Business - 01/03/2019 TripAdvisor review

Would not recommend this hotel to a friend - in the bar I didn´t get a drink even though I stayed there 3 hours, at the end I had to take a drink in the bakery next to the hotel , at the same time the guy from the bar, was drinking the beverages himself - the receponist was making a lot of pressure that I leave the room, even though I told her many times that I will leave at a certain time - the recommendation for a restaurant was good though - the location of the hotel is brialliant - I had a room for a disabled person, even though I am not disabled

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, A. Apperlo General Manager ibis Ulm City

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