ibis Ulm City 2 stars

Customer review rating (ALL Rating) 4.1/5 879 reviews

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Description

Hotel extras

  • 24/7 free Wi-Fi

  • 600 m from Ulm station. Tram stop Theater is reachable in 2 min. on foot.

  • Parking garage with a 1.90 meter height limit for 12.00 EUR per night

  • Non-smoking hotel

  • Green Key certified

Our accommodation(s)

Hotel location

ibis Ulm City

Neutorstrasse 12
89073 ULM
Germany

GPS:48.401819, 9.987249

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  879 reviews

Customer review rating 2.5/5

Ena T. Business - Confirmed reviews ALL

The rooms are okay, but not cleaned. I have seen human hair everywhere, stains on the bed sheets, toilet not cleaned at all, mold in the shower. There is an option to leave the sign on the bed if you want to have your bed sheets changed, and I left the sing on the bed, but my bed sheets were not changed. The cleaning service is not doing much in my opinion. The breakfast was quite okay.

Dear Ena T., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and breakfast offerings. However, it is concerning to learn that the cleanliness of your room did not meet your expectations. We take such matters seriously, as maintaining high hygiene standards is a priority for us. Additionally, I apologize for the oversight regarding your bed sheets. Your comments will be reviewed with our housekeeping team to ensure we are delivering the quality of service our guests deserve. Thank you once again for your valuable input. Sinan Kapamaz Interim General Manager

Customer review rating 4.5/5

Frederic R. Business - Confirmed reviews ALL

very friendly staff, well located, clean and good breakfast

Dear Frederic R., Thank you for your kind words regarding your recent stay at ibis Ulm City. We are delighted to hear that you enjoyed our friendly staff, convenient location, cleanliness, and breakfast offerings. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Sinan Kapamaz Interim General Manager

Customer review rating 3.0/5

Sangeeta B. Couples - Confirmed reviews ALL

Pros: Located near the central station with easy access to public transport. Cons: Disappointed with the room - limited lighting, the bed squeaked on every turn, the bathroom door didn't have a latch.

Dear Sangeeta B., Thank you for sharing your feedback regarding your recent stay. I sincerely regret that your experience did not meet expectations due to the issues you encountered with the room amenities. Your comments are valuable to us as we strive to enhance our guests' experiences. Sinan Kapamaz Interim General Manager

Customer review rating 4.0/5

Peter S. Couples - Confirmed reviews ALL

Rather small but clean room. Car was parked in the garage. Unfortunately, no electric charging was possible.

Dear Peter S., Thank you for your positive feedback regarding our location and the cleanliness of your room. We apologize for the inconvenience caused by the absence of electric charging facilities in our garage. Your comments are appreciated, and we will take them into consideration for future improvements. Mit freundlichen Grüßen Sinan Kapamaz Interim General Manager

Customer review rating 5.0/5

Martin H. Families - Confirmed reviews ALL

A warm welcome when we arrived, check in was quick and easy

Sehr geehrter Herr H., vielen Dank für Ihr positives Feedback. Es freut uns sehr zu hören, dass Sie mit unserem Service und dem Empfang während Ihres Aufenthalts zufrieden waren. Ihr Lob motiviert unser Team, weiterhin sein Bestes zu geben. Mit freundlichen Grüßen, ibis Ulm City

Other web-users rate our hotel

  • 485 reviews 8.9/10 Location
  • 586 reviews 4.7/10 Room
  • 452 reviews 8.9/10 Service
  • 18 reviews 3.6/10 WiFi
  • 290 reviews 4/10 Comfort
  • 286 reviews 8.3/10 Breakfast
  • 276 reviews 4.8/10 Cleanliness
  • 148 reviews 2.7/10 Vibe

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