Dear Patricia, thank you for sharing your feedback following your business trip. We’re pleased that our central location and breakfast made your stay convenient and enjoyable. We’re sorry that the hair dryer in your room was not working properly. Everything in the room should of course be fully functional upon arrival, and we’ll make sure this point is passed on to our technical team. We hope to welcome you back on a future business trip to Cologne and provide an even smoother stay next time. Best regards, Your team at ibis Köln am Dom

Dear Gisele, thank you for taking the time to share such a detailed review of your stay with us. We especially love your description of ibis as “the essential well done” – that sums up our concept beautifully! It’s wonderful to hear that you and your husband had such an enjoyable first visit to Cologne. Waking up with a view of the Cathedral certainly adds something special to a city trip, and we’re glad that you felt comfortable throughout your stay. We’re also pleased that the issue with your room door could be resolved quickly. Thank you as well for mentioning the minifridge. While refrigerators are not part of our standard ibis room equipment, we completely understand how convenient one would be, particularly during warmer days. Most importantly, we’re happy that you left Cologne with such a positive impression. We hope this wasn’t your last visit to the city – and perhaps we’ll have the pleasure of welcoming you and your husband again. Warm regards, Your team at ibis Köln am Dom

Dear Kathleen, it’s always a pleasure to hear from returning guests – thank you for choosing us again whenever your travels bring you to Cologne. We’re especially happy that our straightforward ibis concept continues to work so well for you. Being right at the main station certainly comes in handy when an early train is waiting the next morning! It’s a pity that we couldn’t accommodate you on your return journey. During major events in Cologne, availability can indeed become very limited. We hope the timing works out better on your next trip and that we’ll be able to welcome you again. Warm regards, Your team at ibis Köln am Dom

Dear Iain, thank you for sharing such a thoughtful review of your stay. We’re pleased that you had a comfortable and restful time with us and that our central location was ideal for your journey by train. It’s also great to hear that the gluten-free option at breakfast was readily available for you. Thank you as well for your honest comment regarding the orange juice – we’ll gladly pass this feedback on to the responsible team. We hope you enjoyed your time in Cologne and would be delighted to welcome you back on a future visit. Best wishes, Your team at ibis Köln am Dom

Dear John, thank you very much for your wonderful feedback! We’re especially pleased to hear that our reception team took such good care of you and was able to help find a room that suited your wishes. Being able to enjoy a view of Cologne Cathedral from your room certainly adds something special to a stay in the city. It’s lovely to know that our team could contribute to making your visit a memorable one. We truly appreciate your kind words and hope to welcome you back to ibis Köln am Dom on your next trip to Cologne. Warm regards, Your team at ibis Köln am Dom

Dear Zoe, thank you very much for sharing your lovely feedback with us. We’re delighted that you enjoyed your four-night stay in Cologne and felt comfortable throughout your time at our hotel. It’s especially nice to hear that our breakfast gave you a great start to the day and that you were happy with the cleanliness and daily housekeeping service. Being so well connected to public transport is certainly convenient, particularly when travelling to and from the airport. Thank you for choosing ibis Köln am Dom for your city trip. We’d be very happy to welcome you back on another visit to Cologne. Warm regards, Your team at ibis Köln am Dom

Dear Frances, thank you so much for your lovely review! We’re delighted that you felt at home with us during your four-night stay and were able to enjoy Cologne from such a convenient starting point. A view of the Cathedral is certainly something special, and it’s wonderful to know that you could enjoy being right in the heart of the city while still having a peaceful room to retreat to. Your kind words about our team are especially appreciated and will be gladly shared. Thank you for spending your time in Cologne with us. We’d be very happy to welcome you back to ibis Köln am Dom on another visit. Warm regards, Your team at ibis Köln am Do

Dear James, what a wonderful review – thank you so much! We’re delighted that your overnight stop in Cologne turned into such a comfortable and relaxing stay. After travelling, a good night’s sleep can make all the difference, so it’s especially nice to know that you rested well and felt comfortable in your room even during the hot summer weather. Your lovely words about our team are also a fantastic compliment, and we’ll be happy to share them with everyone. Thank you for choosing ibis Köln am Dom as part of your journey. We hope your travels bring you back to Cologne again – perhaps next time for a little longer! Warm regards, Your team at ibis Köln am Dom

Dear Diana, what a lovely review – thank you very much! We’re especially happy to hear that our reception team made such a positive impression and was there to help whenever needed. We’ll be delighted to pass your kind words on to the team. It’s wonderful that everything in your room suited your needs and that you could make the most of your time in Cologne without having to travel far. With so much right on our doorstep, arriving and exploring the city really can be wonderfully easy. Thank you for the fantastic rating. We hope to see you again on your next trip to Cologne! Best wishes, Your team at ibis Köln am Dom

Dear Eoin, thank you for taking the time to share your feedback with us. We would also like to thank you for your loyalty as an ALL Silver Member – we truly appreciate the trust you place in Accor. We are very sorry to hear about your experience regarding the cleaner entering your room before your scheduled check-out time. This is clearly not the standard of service we aim to provide, and we fully understand how unsettling this must have been for you. Please accept our sincere apologies for the inconvenience caused. We take your comments very seriously and have already addressed the situation with our housekeeping and front desk teams. Clear communication and proper coordination between our teams are our responsibility, and your feedback gives us an important opportunity to review our internal procedures. We also regret that the solution offered at the time did not meet your expectations. Your comments have been communicated accordingly and will help us improve the way such situations are handled in the future. We sincerely hope that, should you choose to stay with us again, we will have the opportunity to provide you with the positive experience you should expect from us. Best regards, Your team at ibis Köln am Dom

Dear Sonia, thank you so much for your lovely feedback! We’re delighted that you felt comfortable with us and had such a pleasant stay in Cologne. It’s wonderful to know that you enjoyed starting your day with our breakfast and that everything came together for an enjoyable visit. Your positive rating means a lot to our team. We’d be very happy to welcome you back to ibis Köln am Dom whenever you’re in Cologne again. Warm regards, Your team at ibis Köln am Dom

Dear Xue, thank you very much for your lovely feedback! We’re especially happy to hear that you received such a warm and helpful welcome at our reception. Your kind words are a wonderful compliment to our team, and we’ll be very happy to pass them on. It’s great to know that our location also worked so well for your visit to Cologne. We hope you had a wonderful time in the city and would be delighted to welcome you back on your next trip. Warm regards, Your team at ibis Köln am Dom

Dear Glyn, thank you very much for sharing your experience with us. We’re delighted that our hotel was exactly the right choice for your overnight stay and fitted so conveniently into your journey by train. With Cologne Cathedral just outside and plenty of restaurants and bars within walking distance, there’s certainly a lot to discover even during a short visit. We’re also pleased that the room provided everything you needed for a comfortable stop in Cologne. Thank you for choosing ibis Köln am Dom. We hope to welcome you back whenever your travels bring you through the city again. Best wishes, Your team at ibis Köln am Dom

Dear Zandile, thank you for sharing your experience with us. We’re very pleased to hear that you enjoyed your stay overall and, above all, that you would choose to return and even recommend us to your friends. We truly appreciate your trust. We also understand your comments regarding the room size and sleeping comfort. Our ibis concept focuses on a compact and functional design, but of course we know that comfort preferences, especially when it comes to mattresses and pillows, can be very individual. Despite these points, it’s lovely to know that you left with a positive overall impression. We would be very happy to welcome you back to ibis Köln am Dom on your next visit to Cologne. Best regards, Your team at ibis Köln am Dom

Dear Steven, thank you for taking the time to share your detailed feedback, and thank you as well for your loyalty as an ALL Silver Member. We truly appreciate your continued trust in Accor. We're delighted that you enjoyed our central location and had a pleasant stay with us. At the same time, we're sorry to hear about the confusion regarding accessible parking. We understand how important clear and accurate information is in this situation. Thank you for bringing this to our attention. We will discuss your feedback with our team to ensure they are better informed about the nearby designated accessible parking spaces and can provide more helpful guidance to our guests in the future. We sincerely appreciate your comments and hope to have the pleasure of welcoming you and your wife back to ibis Köln am Dom on your next visit to Cologne. Warm regards, Your team at ibis Köln am Dom

Dear John, thank you so much for your fantastic review! We're delighted to hear that you received a warm welcome after your journey and that our team was able to get you settled into your room quickly. Sometimes it's the little things – like a cold beer after a long day of travelling – that make all the difference, and we're glad we could provide just that. It was a pleasure having you as our guest, and we look forward to welcoming you back to ibis Köln am Dom whenever you're in Cologne again. Best regards, Your team at ibis Köln am Dom

Dear Jennifer, thank you so much for your wonderful feedback! It means a lot to us to hear that our team made you feel so welcome throughout your stay. Creating a friendly atmosphere where our guests feel well looked after is exactly what we strive for every day. We're delighted that you also enjoyed our central location, making it easy to experience everything Cologne has to offer. Thank you again for your kind words. We hope to welcome you back to ibis Köln am Dom very soon. Warm regards, Your team at ibis Köln am Dom

Dear Simon, thank you so much for your wonderful review! We're delighted that we could be a comfortable stop on your journey and that our location made your travel plans so convenient. It's especially rewarding to hear that our team helped make your short stay a pleasant one with their friendly and helpful service. We're also pleased that you enjoyed the comfort and cleanliness of your room and that you were able to relax before continuing your trip. It was a pleasure to welcome you, and we hope we'll have the opportunity to see you again the next time you're travelling through Cologne. Warm regards, Your team at ibis Köln am Dom

Dear R., thank you for your thoughtful review. We’re delighted that our team helped make your stay a pleasant one and that you enjoyed starting your day with our breakfast. Being right in the heart of Cologne is certainly one of our biggest advantages, so we're pleased it added to your experience. We truly appreciate your kind words and hope to welcome you back whenever you're visiting the city again. Best regards, Your team at ibis Köln am Dom