Novotel London West 4 stars

Customer review rating (ALL Rating) 4.1/5 2,994 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • A 5-minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • On-site parking for 240 cars & 6 coach bays

  • Pet-friendly rooms available

  • Well-equipped gym, guest exclusive

  • 40 flexible event spaces for up to 4,000 attendees

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,994 reviews

Customer review rating 4.0/5

Aaron Z. A. Solo - Confirmed reviews ALL

Conveniently located close to Hammersmith tube stations. Comfortable room, although I had a very long walk to get to it each time. Nice big tv.

Dear Aaron Z. A., Thank you for your positive feedback regarding our convenient location and comfortable accommodations. We appreciate your comments about the room layout, as we continually strive to provide an enjoyable experience for our guests. Kind regards, The Novotel London West Team.

Customer review rating 1.0/5

Shiela H. Couples - Confirmed reviews ALL

The carpet was badly stained. Grab rail is needed to get out of shower/bath. Definitely not worth the price

Dear Shiela h., Thank you for your feedback regarding your recent stay. I regret to hear that your accommodation did not meet your expectations in terms of cleanliness and amenities. Your comments will be taken into account as we continue to enhance our guest experience. If you wish to discuss your experience further, please do not hesitate to contact us directly at H0… Kind regards, The Novotel London West Team

Customer review rating 3.0/5

R. T. R. Business - Confirmed reviews ALL

The suite was clean but smelt of stale smoke. The Aircon does not work and made the room too uncomfortable to sleep in.

Dear R. T., Thank you for your feedback regarding your recent stay. I regret to learn about your experience with the room's condition and the air conditioning. We value your comments and will take them into consideration as we strive to enhance our guests' comfort. If you wish to discuss your experience further, please do not hesitate to contact us directly at H0… Kind regards, The Novotel London West Team

Customer review rating 3.0/5

Sean J. Business - Confirmed reviews ALL

Check-in was swift, the room was ok (executive room on 4th floor, a little scuffed, marked, stainage on the carpet, a bath tub plug that did not work - would not drain), room service was good value. Alas, the room walls are thin, you can hear the corridor and the next room. Three tiny packets of water in the fridge, cheap Nespresso-esque coffee pods. Only three of the six lifts were in operation, they took a while to arrive and to move between the floors. Be aware that cabin crew stay in the hotel, I tried to get into the lift and they were full of Cathay Pacific crew and all their luggage. Service on check-out was non-existant. The lady on reception was abrupt and did not thank me for my Accor loyalty nor for choosing the Novotel. When I asked for a print-out of my bill, she begrudgingly gave me a copy then proceeded to turn her attention to her phone. No service with a smile. I will not be returning.

Customer review rating 2.0/5

Dieter S. Families - Confirmed reviews ALL

I am a regular Novotel customer and have always had positive experiences in the past. Unfortunately, this stay was very disappointing. The room was not properly cleaned, and when we needed assistance, calling every number on the in‑room telephone didn’t help because not a single person answered. Additionally, the elevator situation was chaotic — only 2 out of 6 were working, which led to very long waiting times. When one additional elevator was repaired it could only carry 3-4 people.

Dear Dieter S., Thank you for your feedback regarding your recent stay with us. I sincerely regret to hear that your experience did not meet the high standards we strive to maintain. Cleanliness is a top priority for us, and I apologize for the oversight in your room. Additionally, I understand that timely assistance is crucial, and I am sorry for the difficulties you faced in reaching our staff. Regarding the elevator situation, I appreciate your patience during this time, as maintenance is necessary for their optimal operation. Your comments are invaluable for us as we continue to improve our services. If you wish to discuss your experience further, please do not hesitate to contact us directly at H0… Kind regards, The Novotel London West Team

Other web-users rate our hotel

  • 2,682 reviews 9.4/10 Location
  • 3,564 reviews 6.5/10 Room
  • 5,259 reviews 8.7/10 Service
  • 71 reviews 5.7/10 WiFi
  • 1,472 reviews 6.1/10 Cleanliness
  • 1,335 reviews 7.5/10 Breakfast
  • 74 reviews 8.7/10 Wellness Area

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