Novotel London West 4 stars

Customer review rating (ALL Rating) 4.2/5 2,744 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • A 5-minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • On-site parking for 240 cars & 6 coach bays

  • Pet-friendly rooms available

  • Well-equipped gym, guest exclusive

  • 40 flexible event spaces for up to 4,000 attendees

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,744 reviews

Customer review rating 3.5/5

Caroline M. Families - Confirmed reviews ALL

Room was lovely and clean (although we only had 2 sets of towels and not 3 which we only noticed when the 3rd person was getting out the shower). But I would avoid all food. We had a meal in the restaurant in the evening and it was appalling - very very small portions and poor quality. Breakfast was equally poor with extremely watered down orange juice. Surely margins arent too tight that you have to make the orange juice taste like water.

Dear Caroline M., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you found your room to be lovely and clean. However, I sincerely apologize for the oversight regarding the towels and for your disappointing dining experience. Your comments about the portion sizes and quality of the food have been noted, and I assure you that we continually strive to improve our offerings. Regarding the orange juice, we appreciate your input as it helps us assess and refine our services. Thank you once again for your insights. Anastasios Agiannitis Guest Relations Manager Novotel London West

Customer review rating 1.5/5

Nazlie S. Business - Confirmed reviews ALL

I stay at this hotel 2-3x per year. I booked the executive room. It was sadly so run down. It was actually worse than the superior rooms. The bathroom was dated. It was cramped. They have also removed everything from the minibar now so no real reason to upgrade. Overall very disappointed this time around.

Dear Nazlie S., Thank you for sharing your feedback regarding your recent stay. I regret to learn that the executive room did not meet your expectations, particularly in terms of condition and amenities. We value your loyalty and will take your comments into consideration as we continue to enhance our accommodations. Your experience is important to us, and we appreciate your insights. If you wish to discuss your experience further, please do not hesitate to contact us directly at H0… Sincerely, Anastasios Agiannitis Guest Relations Manager Novotel London West

Customer review rating 0.5/5

Dale W. Couples - Confirmed reviews ALL

Good afternoon We have checked out today following a stay from Friday room number 9076 I’m very disappointed having stayed before, no mention of the video gaming taking place in the hotel when booking if I’d have know that I would have looked elsewhere. Arrived at the hotel nowhere to park again if I’d had know this event was on I wouldn’t have bothered, then in the hotel and social areas People walking around dress as god knows what people rolling around on the floor in reception completely off putting and turning the hotel into a travel lodge totally unacceptable when paying for what I thought was a professional and quality establishment. We were unable to sit in the bar area on both evenings due to the gaming event and if I’m being honest we were completely put off. The room I had questioned soon after check in as again on booking I chose a nicer room with a queen bed premium executive room. Room door not identified as premium and no queen bed. I was told at reception I was wrong and all the rooms are exactly the same, I find this very insulting when I know this isn’t the room as described at the time of booking, I had to query the use of the mini bar as this was explained on arrival. During check out I had overheard a couple being explained all about the hotel their room and services even offered to be shown round. Even down to the breakfast we were disappointed no take away cups no little muffins, flapjacks, brownies tea selection all missing from our last visit. I did leave a minimal request when booking as this was a special occasion for myself and my wife this was ignored again I’m very disappointed having wasted a substantial amount of money and completely spoiling our special weekend away. As I said above I should have booked a travel lodge for £90 per night I would appreciate a response on the above issues raised Regards Dale

Dear Dale W., Thank you for sharing your feedback regarding your recent stay at Novotel London West. I sincerely apologize for the experience you encountered, as it does not reflect the standards we strive to uphold. I regret that you were not informed of the gaming event at the time of booking, which understandably impacted your stay. Our hotel aims to provide a welcoming atmosphere, and I am sorry to hear that you found the environment unprofessional during your visit. I would also like to address your concerns regarding your room. It is important to us that our guests receive the accommodation they expect, and I apologize for any misunderstanding regarding the room classification. I appreciate your comments about our breakfast offerings and the special request you made. Your feedback is valuable, and I assure you that it will be reviewed by our team to enhance our guest experience moving forward. Thank you for bringing these matters to my attention, and I hope you will consider staying with us again in the future. Sincerely, Anastasios Agiannitis Guest Relations Manager Novotel London West

Customer review rating 3.5/5

Kelvin S. Families - Confirmed reviews ALL

The room was a bit dated. 2 hours to park was ridiculous should only be for guests staying at the hotel and on top of that having to pay £1.50ph even though we paid almost £300 for the stay. Advertising fresh coffee but only had instant which was horrible. Had to keep adjusting the plug in the room to charge my phone H&S issue having to pull halfway out to charge phone all sockets the same the main positive was the staff who were fantastic apart from the restaurant so disorganised got food 10 minutes before I had to ask where the drinks are wouldn't mind but only half dozen tables were in use

Dear Kelvin S., Thank you for sharing your feedback regarding your recent stay at Novotel London West. I appreciate your comments, as they help us to improve our services. I regret to learn that you found the room to be somewhat outdated and that the parking arrangements did not meet your expectations. Our parking policy is designed to accommodate both guests and visitors; however, I understand the frustration this can cause. I will ensure your feedback regarding the coffee options is noted, as we strive to provide a quality experience for our guests. Additionally, I am sorry to hear about the charging outlets in your room and will pass your observations to our maintenance. If you wish to discuss your experience further, please do not hesitate to contact us directly at H0… I am pleased to hear that you found our staff to be fantastic, although I apologize regarding your experience in the restaurant. Your insights are invaluable as we continuously work on enhancing our service. Thank you once again for your comments. Anastasios Agiannitis Guest Relations Manager Novotel London West

Customer review rating 4.0/5

Vincent K. Families - Confirmed reviews ALL

The hotel is well located in Hammersmith, 5 mins away from the Metro. The rooms are comfortable, the personnel is pleasant, the breakfast is very good. Only issues for us were, there's a complimentary water each day for each family member. I had a go at the desk daily to ask for it. One night, I asked for it, the person at the reception ask that it's Brought to us while we are away, it never came. Also, nobody ever cleaned our room, we ask for it not to be done the first day, as it was still fresh. But the second we expected it, it wasn't done. I asked the reception, they told me it will be done tomorrow, in the end it was never done. With litter been full in the room and no toilet papers at the end of the stay. (Which I had to ask for in the corridors in the morning) Not very pro..... I gave the feedback to the reception during check out, it seems that somebody clicked 'Skip the housekeeping' option. I never asked for it, it wasn't a misunderstanding...

Cher Vincent K., Je vous remercie d'avoir pris le temps de partager votre expérience au Novotel London West. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement proche du centre de Londres, ainsi que le confort de nos chambres et la qualité de notre petit-déjeuner. Cependant, je suis désolé d'apprendre que votre séjour a été entaché par des problèmes de service. Concernant l'eau gratuite, nous nous excusons pour la confusion rencontrée et comprenons l'importance de cette attention. En ce qui concerne le ménage, je reconnais que cela n'a pas été à la hauteur de vos attentes. Les demandes de nettoyage de chambre sont généralement traitées avec soin, et il est inacceptable que votre chambre n'ait pas été nettoyée comme prévu. Je vous remercie d'avoir signalé cette situation lors de votre départ; cela nous aide à améliorer nos services. Vos remarques sont précieuses et seront examinées avec notre équipe. Nous espérons avoir l'occasion de vous accueillir à nouveau dans de meilleures conditions. Cordialement, Anastasios Agiannitis Responsable des relations avec les clients Novotel London West

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