Pullman Bordeaux Lac 4 stars

Customer review rating (ALL Rating) 4.4/5 1,516 reviews

Pullman Bordeaux Lac - Image 1
Pullman Bordeaux Lac - Image 2
Pullman Bordeaux Lac - Image 3
Pullman Bordeaux Lac - Image 4

Description

Hotel extras

  • A Green Key 2026 certified hotel, committed to environmental protection

  • The unheated outdoor pool is open from May 15, 2026 to September 30, 2026.

  • Opposite the Palais des Congrès and the Bordeaux Exhibition Center

  • 21,528 sq. ft. conference area, fully renovated in 2016

  • Tram stop to the city center opposite the hotel

Our accommodation(s)

Book this hotel
Room 1

300 sq.ft. bathed in light, combining comfort and elegance. Enjoy a king-size bed (71x79"/180x200cm) and a courtesy tray with coffee, tea, and a kettle. High-speed WIFI, flat-screen TV, air conditioning, and a safe round off this refined space.

Max. number of persons
2
Area
From 28 / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • DTT TV package

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 28 / 301 sq ft
  • Bedding 1 x King size bed(s)

300 sq.ft of comfort in a bright and stylish setting. King-size bed 71x79" for 2 adults. Coffee, tea, kettle, high-speed WIFI, flat-screen TV, A/C, safe. Sofa bed for 2 children (max. 11 years old).

Max. number of persons
4
Area
From 28 / 301 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • DTT TV package

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Comfortable and bright room measuring 301 sq. ft. (28 m²). Stylish and understated decor. Free WIFI. Tea and coffee making facilities, Nespresso, TV, minibar, safe and air conditioning. Bathroom with bathtub and/or shower.

  • Views:

    Lake View

Max. number of persons
2
Area
From 28 / 301 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

301 sq.ft. of comfort and calm in a stylish and bright decor. Upscale twin beds 35" x 79". Kettle, tea and coffee. High-speed WIFI, flat-screen TV, individually controlled air conditioning, safe.

Max. number of persons
2
Area
From 28 / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • DTT TV package
  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

603 sq.ft. of comfort and calm in a stylish and bright space with two bedrooms. Upscale king-size bed 71" x 79". Kettle, tea and coffee. High-speed WIFI, flat-screen TV, individually controlled A/C, safe.

Max. number of persons
4

Bedding

Single bed(s) x2

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • DTT TV package

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

431 sq. ft. of space comprising a bedroom area with large bed measuring 71 x 79 in and a lounge area with double size sofa bed. Tea and coffee making facilities, Nespresso, TV, safe and air conditioning. Large bathroom with bathtub and/or shower.

Max. number of persons
4
Area
From 40 / 430 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Hotel location

Pullman Bordeaux Lac

Avenue Jean Gabriel Domergue
33300 BORDEAUX LE LAC
France

GPS:44.889686, -0.566151

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 166 rooms
  • 4 rooms for people with reduced mobility
  • 8 connecting rooms
  • 166 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge

Entertainment

  • Casino
  • Pool Table
  • Piano

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

14 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Equipements for children

  • Bottle Warmer
  • Stroller available

Services for children

  • Foosball

Well-being

Swimming pool

  • Outside
  • On site

Fitness center

  • On site

Sports and leisure

Jogging track

  • On site

Jogging track

  • Nearby
  • On site
  • Enclosed outdoor parking
  • Private
  • 130 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0.4 m / 1.312 ft
  • Parking pricing: 8.50 8.5 EUR Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Valet parking

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

L AQUITANIA

L Aquitania - refined dining at the Pullman Bordeaux Lac. Balancing elegance and authenticity, the Chef celebrates fresh, seasonal produce in inventive cuisine with regional flavors. Terrace with lake views, exceptional wines, and attentive service.

Cooking style
Bistronomy
Chef name
DAMIEN LEONCELLI
Capacity
60
Accessibility
Accessible service
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday Closed
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Luncheon voucher
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

L Aquitania - refined dining at the Pullman Bordeaux Lac. Balancing elegance and authenticity, the Chef celebrates fresh, seasonal produce in inventive cuisine with regional flavors. Terrace with lake views, exceptional wines, and attentive service.

The Aquitania Bar, a perfect prelude to the restaurant, offers a wide selection of whiskies, fine wines by the glass, a selection from Vinoteca "By Pullman", and the opportunity to discover local aperitifs.

Great days begin with a delicious and balanced breakfast. Fill up on flavors, vitamins, and pleasure to start your day off right.

The swimming pool at Pullman Bordeaux Lac is currently open for our guests. Our Sunset Pool Bar is open from Wednesday to Sunday.

The Fit Lounge, a high-tech exercise facility by Pullman, is on the 3rd floor and open 24/7.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,516 reviews

Customer review rating 4.5/5

Olegario L. Families - Confirmed reviews ALL

Dear Olegario L., We very much appreciate your comments regarding your stay at the Pullman Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia - Front Desk Agent Pullman Bordeaux Lac

Customer review rating 5.0/5

Christian G. Solo - Confirmed reviews ALL

Dear Mister G., Thank you very much for your kind feedback and this review ! We are delighted to hear that you appreciated the friendliness of our team and the comfort of your room. We look forward to welcoming you again at Pullman Bordeaux Lac! Olivia - Front Desk Agent Pullman Bordeaux Lac

Customer review rating 4.5/5

Arni I. Families - Confirmed reviews ALL

Dear Arni, Thank you very much for your lovely feedback, We are delighted to hear that you enjoyed a relaxing stay with us after your travels around France and that you had the opportunity to make the most of our pool. We are also pleased that the spaciousness of your room provided a comfortable stay for your family. We hope to have the pleasure of welcoming you and your family back to Pullman Bordeaux Lac on your next journey! Olivia - Front Desk Agent L'équipe Pullman Bordeaux Lac

Customer review rating 4.5/5

Christiane B. Couples - Confirmed reviews ALL

Bonjour Madame B., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour au Pullman Bordeaux Lac et espérons vous accueillir à nouveau très bientôt. Dans cette attente, nous vous souhaitons une très belle journée, Olivia - Réception L'équipe Pullman Bordeaux Lac

Customer review rating 4.5/5

Hugh R. Solo - Confirmed reviews ALL

Dear Hugh, Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed comfort of your room, our food and especially our pool during your stay. We also appreciate your constructive comments regarding the pool facilities, the availability of sunshades and the service in our restaurant. Your remarks have been noted and will be shared with the relevant teams as they help us identify areas where we can improve. We hope to have the pleasure of welcoming you back to Pullman Bordeaux Lac for an even more enjoyable stay. Olivia - Front Desk Agent L'équipe Pullman Bordeaux Lac

Dear Olegario L., We very much appreciate your comments regarding your stay at the Pullman Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia - Front Desk Agent Pullman Bordeaux Lac

Customer review rating 5.0/5

Christian G. Solo - Confirmed reviews ALL

very friendly staff , nice room

Dear Mister G., Thank you very much for your kind feedback and this review ! We are delighted to hear that you appreciated the friendliness of our team and the comfort of your room. We look forward to welcoming you again at Pullman Bordeaux Lac! Olivia - Front Desk Agent Pullman Bordeaux Lac

Customer review rating 4.5/5

Arni I. Families - Confirmed reviews ALL

We were family of three who stayed in Pullman Bordeaux Lac for one night. We had been travelling in car around France. It was really lovely to relax after much travelling and to enjoy the pool they have. The room we had was spacious to accommodate the persons easily.

Dear Arni, Thank you very much for your lovely feedback, We are delighted to hear that you enjoyed a relaxing stay with us after your travels around France and that you had the opportunity to make the most of our pool. We are also pleased that the spaciousness of your room provided a comfortable stay for your family. We hope to have the pleasure of welcoming you and your family back to Pullman Bordeaux Lac on your next journey! Olivia - Front Desk Agent L'équipe Pullman Bordeaux Lac

Customer review rating 4.5/5

Christiane B. Couples - Confirmed reviews ALL

Super sympa

Bonjour Madame B., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour au Pullman Bordeaux Lac et espérons vous accueillir à nouveau très bientôt. Dans cette attente, nous vous souhaitons une très belle journée, Olivia - Réception L'équipe Pullman Bordeaux Lac

Customer review rating 4.5/5

Hugh R. Solo - Confirmed reviews ALL

Everything was good, clean room, comfortable bed good shower. Food was good too. Really enjoyed the pool but the toilets and shower there are needing refurbished. More sunshades over the lounge area would have been good in the heatwave . Staff are mostly all very helpful but restaurant staff are too busy to really look after diners properly .

Dear Hugh, Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed comfort of your room, our food and especially our pool during your stay. We also appreciate your constructive comments regarding the pool facilities, the availability of sunshades and the service in our restaurant. Your remarks have been noted and will be shared with the relevant teams as they help us identify areas where we can improve. We hope to have the pleasure of welcoming you back to Pullman Bordeaux Lac for an even more enjoyable stay. Olivia - Front Desk Agent L'équipe Pullman Bordeaux Lac

Customer review rating 3.0/5

Chatterton A. Couples - Confirmed reviews ALL

The staff were pleasant, but the facilities are run down. It's false advertising to list a fitness room... 1 3kg DB, no towels. The pool gate is a struggle to open and stairs need repair. Aircon the room is poor!!! Toilets cistern needs repair.

Customer review rating 5.0/5

Martyna S. Families - Confirmed reviews ALL

Great stay for family with very understanding and friendly staff

Dear Ms S., Thank you very much for taking the time to share your feedback following your family stay at Pullman Bordeaux Lac! We are delighted to read that you had a great stay with us and that our team was both understanding and friendly. A special thank you for mentioning the assistance with your water bottle during check-out—our staff is always happy to go the extra mile to help! We hope to have the pleasure of welcoming you and your family back soon. Best regards, Agathe Front Desk – Pullman Bordeaux Lac

Customer review rating 2.0/5

Alex O. O. Couples - Confirmed reviews ALL

The room was to warm and the airco could not cool the room properly. We weren’t able to sleep well.

Customer review rating 4.0/5

Szczepan S. Couples - Confirmed reviews ALL

We really enjoyed our stay in hotel, bar and breakfast were nice, the minor issue was that our room smelt of cigarettes, if we would arrive early enough we would ask for room swap but due to late arrival we have decided to stay in the room

Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay. We are sincerely sorry about the cigarette smell in your room. We understand how unpleasant this must have been. We will share your feedback with our housekeeping team to ensure this is addressed with the utmost attention. We hope to have the pleasure of welcoming you back and providing you with a more comfortable experience. Olivia - Front office Agent

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Fabulous hotel. Very friendly staff both on reception and at the bar. Lovely plush rooms with lots of space. We had a lovely lake view room. Excellent breakfast. The hotel is perfectly located for the tram that takes you to the centre of Bordeaux.

Customer review rating 2.5/5

Liz G. Couples - Confirmed reviews ALL

An average hotel stay. The hotel is very tired and in need of renovation. The br/dining area smelt musty.

Customer review rating 5.0/5

John E. Couples - Confirmed reviews ALL

Only a single night stay. We had 2 small dogs and the acceptance of pets was outstanding. The ambiance. The restaurant. Bar areas. Entrance all was outstanding. Because we had pets we ordered the restaurant food for eating in bar area and was able to do so. Definitely will be staying again ❤️ Thanks for a amazing stay and staff

Dear Mr. E., Thank you very much for your wonderful review and for your perfect rating. We are delighted to hear that you had such an enjoyable stay at Pullman Bordeaux Lac and that you appreciated our pet-friendly approach. We are especially pleased that your two small dogs were warmly welcomed and that our facilities allowed you to enjoy your meal comfortably in the bar area. Your kind words about the ambiance, our restaurant, bar areas, entrance, and the service provided by our team mean a great deal to us. We are thrilled to know that you had such a memorable experience and that you are already looking forward to returning. We will be delighted to welcome you and your furry companions back for another amazing stay. Warm regards, Ranihei - The Pullman Bordeaux Lac Team

Customer review rating 4.0/5

Kathleen C. Couples - Confirmed reviews ALL

Staff helpful

Dear Ms. C., Thank you for your kind feedback! We are delighted to hear that you enjoyed your comfortable stay and appreciated the helpfulness of our team. We hope to welcome you back soon! Kind regards, The Pullman Bordeaux Lac Team

Customer review rating 3.5/5

Tova H. Friends - Confirmed reviews ALL

The recepcionist was not friendly. The hotel was not very clean.The breakfast was good.The hotel looked shabby.

Customer review rating 4.0/5

Amanda L. Families - Confirmed reviews ALL

Nice hotel, helpful staff, rooms cleaned daily if wanted. Nice pool It was very hot and air conditioning wasn't working as well as we'd have liked.

Dear Ms L., Thank you for your feedback. We are pleased that you enjoyed our hotel, the helpfulness of our team, the daily housekeeping service, and our pool. We have taken note of your comment regarding the air conditioning and will continue to monitor this point to improve our guests’ comfort, especially during periods of high temperatures. We hope to welcome you back again soon at Pullman Bordeaux Lac. Kind regards, Ranihei - The Pullman Bordeaux Lac team

Customer review rating 4.5/5

Chris W. Couples - Confirmed reviews ALL

Stayed for 3 nights. The hotel was clean, modern and ideally located across the road from a tram stop (C line) that went straight into Bordeaux city centre. Having a rooftop pool was also great. We had the express buffet breakfast one day which was great value at €15 each. Would highly recommend.

Dear Mr W., Thank you for your wonderful feedback and recommendation. We are delighted that you enjoyed our clean and modern facilities, our convenient location near the tram stop, the rooftop pool, and the breakfast experience. We are pleased to know that your stay with us was enjoyable and hope to welcome you back soon at Pullman Bordeaux Lac. Kind regards, Ranihei - The Pullman Bordeaux Lac team

Customer review rating 4.0/5

Scott G. Couples - Confirmed reviews ALL

The hotel worked for us. Outside of city centre, with a pool and the convenience of a tram stop adjacent.

Dear Mr G., Thank you for your feedback. We are pleased that you enjoyed our facilities, our pool, and the convenience of our location with the tram stop nearby. We hope to welcome you back again soon at Pullman Bordeaux Lac. Kind regards, Ranihei - The Pullman Bordeaux Lac team

Customer review rating 3.0/5

Lynne P. Couples - Confirmed reviews ALL

Reception staff on check in was abrupt & not overly helpful. We had booked & paid in advance for a Suite for 7 nights back in March. Later in evening when asked if it was possible to have a Lake view room /Suite she abruptly said you haven't booked a lake view so no. On checking, you cant select Lake view when booking a Suite so her information was incorrect & also I don't know why a room with a view of the Lake was not allocated considering we were there for 7 nights. Breakfast staff were unwelcoming & ignored you. Food was very nice but not well organised - more plate stations would be useful rather than just the one considering the buffet was so spread out. Bowls weren't the cleanest. We had drinks in the bar one evening, bar man was uninterested & rude - felt we'd disturbed him! On our first night, which was a Saturday, we, along with a few other guests waited over 10 minutes for a bar man to appear - it was just before 10pm. I asked at Reception if there was anyone serving, she said he'll be there soon he's doing room service, we are short staffed! No apology. Not what you expect from a Pullman Hotel. Last year we stayed a few nights in the Pullman Bercy, Paris - staff were fabulous, very friendly, this is why I booked a Pullman again - what a mistake!

Customer review rating 4.5/5

Dominique C. Couples - Confirmed reviews ALL

Propreté, calme, confort, what else!

Cher C., Merci beaucoup pour votre excellent retour. Nous sommes ravis que vous ayez apprécié la propreté, le calme et le confort de notre établissement. Votre satisfaction est une belle récompense pour toute notre équipe. Au plaisir de vous accueillir à nouveau prochainement au Pullman Bordeaux Lac. Bien cordialement, Ranihei - L’équipe du Pullman Bordeaux Lac

Customer review rating 5.0/5

Juliette O. Couples - Confirmed reviews ALL

Truly comfortable. The piano was a bonus!

Dear Ms. O., Thank you very much for your excellent feedback. We are delighted that you enjoyed our location, the easy access to the tramway, and the amenities offered at Pullman Bordeaux Lac. We hope to welcome you back soon for another pleasant stay. Warm regards, Ranihei - The Pullman Bordeaux Lac Team

Other web-users rate our hotel

  • 556 reviews 8.3/10 Location
  • 1,070 reviews 7/10 Room
  • 1,021 reviews 8.4/10 Service
  • 13 reviews 4.3/10 WiFi
  • 459 reviews 7.6/10 Breakfast
  • 338 reviews 4.5/10 Food
  • 322 reviews 5.4/10 Cleanliness
  • 258 reviews 4.9/10 Amenities

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Bordeaux Hotels