Novotel Cairns Oasis Resort 4.5 stars

Customer review rating (ALL Rating) 4.3/5 3,080 reviews

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Description

Hotel extras

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs with Chromecast in all guest rooms

  • Modern conference and event spaces with natural light

Our accommodation(s)

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Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 CAIRNS
Australia

GPS:-16.918613, 145.772766

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MOKU BAR + GRILL

A tropical sanctuary where good vibes begin and summer never ends. Experience the good life under the swaying palms, laze away the sunny days or mingle by the swim up bar and sip on expertly crafted cocktails. Feast alfresco in the balmy evening breeze.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,080 reviews

Customer review rating 4.0/5

Molly C. Families - Confirmed reviews ALL

The trip was booked for my mum and grandma. The initial room they were booked into had the door left open when they first went to the room, and the room had not been cleaned from the previous guest. The team quickly addressed the issue and moved them to a different room with an upgraded view. My mum mentioned the tv did not have casting services and said this would increase her enjoyment of stay if this was made available in future. Thanks for your help and hospitality!

Customer review rating 3.5/5

Elaine H. Friends - Confirmed reviews ALL

Poor customer service from outdoor bar staff member, who continued wiping and hanging glasses while I waited to be served. Twice I chased meal delivery, at off peak times.

Customer review rating 2.0/5

Frederick H. S. Business - Confirmed reviews ALL

Room was fine. Venue was dirty and not well maintained/kept. Staff were unhelpful.

Customer review rating 3.5/5

Allyson B. Families - Confirmed reviews ALL

Rooms clean. Buffet breakfast on last morning was good value. Only issue was checking out. Lots of people queuing. Only 2 staff at reception. Took 15 minutes to be seen. Had booked a taxi for 12.15pm. Ended up having to pay extra for taxi waiting.

Customer review rating 3.5/5

Mollie P. Families - Confirmed reviews ALL

Unfortunately the chrome cast didn’t work for the first 3 days of our stay. I had to ask frequently as was given no updates without prompts. It was frustrating

Other web-users rate our hotel

  • 1,043 reviews 9.6/10 Location
  • 1,692 reviews 6.4/10 Room
  • 1,729 reviews 7.9/10 Service
  • 20 reviews 3.7/10 WiFi
  • 1,008 reviews 8.7/10 Pool
  • 711 reviews 5.9/10 Cleanliness
  • 671 reviews 4.8/10 Comfort
  • 526 reviews 8/10 Breakfast

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