Novotel Amsterdam City 4 stars

Customer review rating (ALL Rating) 4.5/5 4,092 reviews

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Europaboulevard 10, 1083 AD AMSTERDAM, Netherlands

Description

Hotel extras

  • A 4-star Amsterdam hotel near Rai Amsterdam convention centre

  • Extensive on-site event space with 20 flexible venues

  • Just 12 minutes by car from Schiphol Airport and city centre

  • A fitness room and sauna to relax and recharge

  • Children up to age 16 stay and breakfast free

Our accommodation(s)

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Hotel location

Novotel Amsterdam City

Europaboulevard 10
1083 AD AMSTERDAM
Netherlands

GPS:52.333579, 4.888825

Telephone
Fax +31 20 646 2823

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT URBN FOOD AND DRINK

Enjoy fresh, wholesome dishes from breakfast to dinner in our welcoming Amsterdam restaurant. Our chef focuses on natural ingredients, with a new menu every season. Find a comfortable seat in the stylish dining room, or on the terrace in good weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,092 reviews

Customer review rating 3.5/5

Orit K. Solo - Confirmed reviews ALL

The hotel is very large and extremely busy. The room was comfortable, but the carpet was not clean and contained leftover tissues. One receptionist was rude and inattentive, though two others were helpful and polite. I was overcharged on my bill, and the staff insistently and rudely claimed I was the one in error until I proved otherwise. They then gave a perfunctory apology and even scolded me! On a positive note, the food offered great variety with plenty of options.

Customer review rating 5.0/5

Denzel H. Families - Confirmed reviews ALL

Great for families. Friendly staff.

Customer review rating 5.0/5

Anagha K. Families - Confirmed reviews ALL

We had a wonderful stay at the Novotel! The rooms were spotless, and the staff was exceptionally polite and welcoming. We really enjoyed the breakfast buffet, which had a great variety. The gym was well-equipped, and the kid-friendly amenities were a fantastic bonus. Highly recommended for families! The location is very convinient by 4 tram from central station.

Customer review rating 2.5/5

Nurirdzuana I. Families - Confirmed reviews ALL

My family and I stayed at Novotel Amsterdam City for 9 nights and booked two rooms. While the hotel itself was comfortable, unfortunately our overall experience was affected by several service and communication issues. The check-in process was quite slow, although we were understanding about the wait. However, there was a lot of miscommunication regarding breakfast. Initially, we were informed that breakfast was included, but later we were told otherwise. As a registered ALL Accor member, I was also disappointed that I ended up paying the full breakfast price. I am not someone who likes to argue or challenge staff over my entitlements, especially in front of my children, so I simply paid, but it left me feeling disappointed. There was also confusion regarding late check-out. I was initially informed that it would apply to both of our rooms, only to find out later that it had been arranged for just one. The most disappointing part of our stay was the lack of assistance with our luggage. I was travelling with my elderly mother and two children, and despite having a significant amount of luggage for a nine-night stay, there was no assistance during either check-in or check-out. I had to personally push a large, heavy luggage trolley to and from our rooms. For a hotel of this standard, I genuinely expected better assistance, particularly for families travelling with elderly guests and children. We chose Novotel expecting the level of hospitality and service associated with the Accor brand. Unfortunately, although there were positive aspects to our stay, the repeated miscommunication and lack of basic assistance made the experience less pleasant than we had hoped. I hope the management will take this feedback constructively and improve communication between staff, provide clearer information regarding ALL Accor member benefits, and offer better assistance to families and elderly guests in the future.

Customer review rating 3.5/5

Khanittha D. Couples - Confirmed reviews ALL

For me, it’s really nice to stay here, but I have some comments about the service. Nearly every day, housekeeping keeps knocking on the door repeatedly, which makes me feel a little panicked, like, “Oh, what happened? Is something wrong?” Also, if we postpone our cleaning time, they don’t seem very happy about it. I understand that if I don’t want the room cleaned, I should put up the “Do Not Disturb” sign. However, one day, when we were on an important phone call, the housekeeper came to clean the room. I told her, “I’m sorry, we don’t need the room cleaned today, but could I just have a towel, please?” She seemed annoyed and told me, “Then you have to put the Do Not Disturb sign up.” I felt that response was a little impolite. We do want the room to be cleaned, but how are we supposed to know exactly when housekeeping will come? We’ve been staying here for nearly a month, and the cleaning time has never been the same. Anyway, thank you for the good service from the minibar lady. She always makes us smile! 😊 And the breakfast was awesome! Thank you! 😊

Other web-users rate our hotel

  • 1,876 reviews 8.9/10 Location
  • 2,203 reviews 7.3/10 Room
  • 2,073 reviews 8.5/10 Service
  • 40 reviews 8.4/10 WiFi
  • 1,208 reviews 8.6/10 Breakfast
  • 1,123 reviews 7.3/10 Cleanliness
  • 421 reviews 8.1/10 Amenities
  • 359 reviews 8.9/10 Vibe

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