Mercure Hotel Aachen Europaplatz

Name: Mercure Hotel Aachen Europaplatz - ALL
Address: Joseph-von-Goerres-Strasse 21, AACHEN, 52068, DE
Telephone: +4924116870
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 1,181 reviews

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Joseph-von-Goerres-Strasse 21, 52068 AACHEN, Germany

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Mercure Hotel Aachen Europaplatz

Hotel for travellers looking for local and authentic experiences

The Mercure Hotel Aachen Europaplatz is conveniently located with good transport links close to the city center in a green setting at Aachen's largest fountain, Europaplatz, whose imposing appearance welcomes guests to Aachen. The hotel has 119 modern rooms and a large private car park (charges apply) and also offers 6 modern meeting rooms for conferences/company celebrations and much more. Aachen Central Station is about 2.5 km away, and you can reach us by car via the nearby A44.

Metropolis in the tri-border area, a significant place of influence for Charlemagne and a bustling student city: Aachen has many facets. More than 30 German kings were crowned in its cathedral, the city's landmark. As well as a history that is still alive today, the city offers all the benefits of a modern cultural city, with renowned museums, quaint pubs and cozy cafes. Its several baths, thermal springs and fountains also make Aachen an attractive spa location.

The Mercure Hotel Aachen Europaplatz is in an impressive location directly by the A544 highway feeder road. You can reach the historic old town, the cathedral and the Eurogress congress center in just a few minutes. Ideal for trips to the border triangle!

Hotel extras

Green Key-certified hotel
Terrace and pool are perfect for relaxation
Convenient and quiet location surrounded by green spaces
170 parking spaces directly at the hotel
A terrace and outdoor pool invite you to relax

Our accommodation(s)

Room

Standard Room with double bed

3 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Standard Room with 2 single beds

2 pers. max
20 m² / 215 sq ft

Bedding 2 x Single bed(s)

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Room

Superior Room with double or twin beds

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: Garden View or Pool side

See availabilities

Room

Privilege Room with a double bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: Garden View or Pool side

See availabilities

Hotel location

Mercure Hotel Aachen Europaplatz

Joseph-von-Goerres-Strasse 21
52068 AACHEN
Germany

GPS:50.781249, 6.107808

+49 241 16870

+49 241 1687444

Railway station
Bus stop

LUDWIG FORUM

Bus stop

Access: 300 m / 0.19 mi 3 min walk / 1 min drive

HAUPTBAHNHOF AACHEN

Railway station

Access: 3 km / 1.88 mi 20 min walk / 5 min drive

LUDWIG FORUM

Museums

Access: 300 m / 0.19 mi 5 min walk / 1 min drive

CAROLUS THERMEN

Other attractions

Access: 1 km / 0.62 mi 15 min walk / 5 min drive

CAROLUS THERMEN

Sports centre

Access: 1 km / 0.62 mi

SPIELCASINO BAD AACHEN

Casino

Access: 1.5 km / 0.93 mi 20 min walk / 3 min drive

CAPITOL

Cinema district

Access: 2 km / 1.24 mi 15 min walk / 3 min drive

SUERMOND MUSEUM

Museums

Access: 2 km / 1.24 mi 15 min walk / 3 min drive

AACHEN THEATER

Entertainment/theatre district

Access: 2 km / 1.24 mi

EUROGRESS

Opera/symphony/concert hall

Access: 2 km / 1.25 mi 10 min walk / 5 min drive

DOM

Historic monument

Access: 2.5 km / 1.55 mi 15 min walk / 5 min drive

TREASURE CHAMBER

Historic monument

Access: 2.5 km / 1.55 mi 15 min walk / 5 min drive

APOLLO

Cinema district

Access: 2.5 km / 1.55 mi 15 min walk / 4 min drive

AACHEN CITY CENTER

Tourist attraction

Access: 2.5 km / 1.55 mi 15 min walk / 5 min drive

HISTORISCHES RATHAUS

Historic monument

Access: 3 km / 1.86 mi

DRIMBORNER WALDCHEN

Zoo

Access: 3 km / 1.86 mi 40 min walk / 6 min drive

CINEKARREE

Cinema district

Access: 3 km / 1.86 mi 15 min walk / 4 min drive

SNOW WORLD

Amusement park

Access: 25 km / 15.54 mi 30 min drive

SPA

Racetrack

Access: 55 km / 34.18 mi 45 min drive

PHANTASIALAND

Amusement park

Access: 80 km / 50 mi

Botanical gardens

Zoo

Ski area

EIFEL

Wood/forest

Access: 35 km / 21.75 mi 40 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets welcome
Shuttle
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property

Breakfast

Our extensive buffet breakfast with its numerous delicious regional offerings awaits you from 6.00 am - which you may also enjoy out on the sun terrace in nice weather. We will also serve breakfast in your room on request at no extra charge.

Meetings & Events

Number of Meeting Room: 10
Surface of the largest room: 300 m² / 3229.17 sq ft
Maximum seats capacity: 280
Maximum capacity for banquets: 120

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 1,181 reviews

Frederik T. Friends - 7/19/2026 Confirmed reviews ALL

Dear Frederik T., Thank you for your kind words regarding our location, cleanliness, and friendly staff. We are pleased to hear that you had a positive experience and appreciated our parking facilities. Your feedback is valuable to us, and we hope to welcome you back in the future. Best regards, Mercure Hotel Aachen Europaplatz

Mario G. Business - 7/13/2026 Confirmed reviews ALL

My recent stay at Mercure Aachen Europaplatz was overall acceptable, but the new self-service check-in process was extremely disappointing. The new terminal-based check-in system is a disaster. None of the information already provided during the booking process is transferred to the terminal, forcing guests to enter all their details again. This takes far too long and creates unnecessary queues. On top of that, German special characters (umlauts) do not work properly, which makes the process even more frustrating. It is also completely unclear where to obtain the parking exit ticket. As a result, after spending several minutes at the terminal, guests still need to queue again to speak with a staff member who then has to resolve all these issues. This is simply unacceptable, especially considering that the room rates are far from those of a budget hotel. The stay itself was fine. The room was reasonably clean, although not perfectly maintained. The staff were consistently very friendly, helpful, and professional, which helped compensate for some of the shortcomings of the check-in experience. Rating: 3/5 – A decent stay with excellent staff, but the new check-in process urgently needs improvement.

Dear Mario G., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hotel Aachen Europaplatz. We appreciate your acknowledgment of our staff's friendliness and professionalism, which we strive to maintain consistently. I am sorry to hear about your dissatisfaction with the self-service check-in process. We understand how a seamless check-in experience is essential for our guests and recognize that the current system did not meet your expectations. Your comments about the transfer of information and the issue with German special characters have been noted, and we will certainly review these aspects to enhance our guests' experience. Additionally, I regret the confusion regarding the parking exit ticket, and I appreciate you bringing this to our attention. We value your insights and will take them into account as we continue to improve our services. Thank you for choosing our hotel, and we hope to welcome you back in the future for an even better experience. Best regards, Mercure Hotel Aachen Europaplatz

Florin B. Business - 7/11/2026 Confirmed reviews ALL

Dear Florin B., Thank you for your feedback. We apologize for the inconvenience caused by the elevator malfunction, especially during your stay on the fourth level. We appreciate your understanding as we work to resolve such issues to enhance our guests' experiences. Goodbye, Mercure Hotel Aachen Europaplatz

Tania L. Friends - 7/10/2026 Confirmed reviews ALL

Dear Tania L., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our cleanliness, comfort, and breakfast offerings, as well as the friendliness of our staff. Your continued patronage is greatly valued, and we look forward to welcoming you back. Best regards, Mercure Hotel Aachen Europaplatz

Matt M. Friends - 7/8/2026 Confirmed reviews ALL

Web-users rating

Other web-users rate our hotel

475 reviews 8.1/10 Location
839 reviews 6.7/10 Room
708 reviews 8.4/10 Service
14 reviews 5.6/10 WiFi
521 reviews 8.1/10 Breakfast
440 reviews 5.3/10 Comfort
370 reviews 7.3/10 Cleanliness
245 reviews 4.7/10 Food

65 reviews 8.2/10 Location
144 reviews 6.9/10 Room
134 reviews 8.6/10 Service
91 reviews 8.5/10 Breakfast
74 reviews 5.9/10 Comfort
72 reviews 7.3/10 Cleanliness
43 reviews 4.8/10 Food
30 reviews 6.5/10 Vibe

36 reviews 7.9/10 Location
98 reviews 6.4/10 Room
78 reviews 8.1/10 Service
46 reviews 7.8/10 Breakfast
45 reviews 4.9/10 Comfort
42 reviews 6.6/10 Cleanliness
28 reviews 4.8/10 Food
27 reviews 5.8/10 Vibe

38 reviews 8.3/10 Location
75 reviews 6/10 Room
72 reviews 8.2/10 Service
47 reviews 5/10 Comfort
46 reviews 8.2/10 Breakfast
38 reviews 6.9/10 Cleanliness
21 reviews 4.5/10 Food
16 reviews 4.8/10 Amenities

12 reviews 8.2/10 Location
19 reviews 6.1/10 Room
21 reviews 8.7/10 Service
9 reviews 8.3/10 Breakfast
9 reviews 7/10 Cleanliness
7 reviews 4.5/10 Food
6 reviews 5.5/10 Comfort

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At the Mercure Hotel Aachen Europaplatz, check-in is from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Hotel Aachen Europaplatz regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.