Mercure Hotel Aachen Europaplatz

Customer review rating (ALL Rating) 4.3/5 1,140 reviews

Mercure Hotel Aachen Europaplatz - Image 1
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Description

Hotel extras

  • Green Key-certified hotel

  • Terrace and pool are perfect for relaxation

  • Convenient and quiet location surrounded by green spaces

  • 170 parking spaces directly at the hotel

  • A terrace and outdoor pool invite you to relax

Our accommodation(s)

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Hotel location

Mercure Hotel Aachen Europaplatz

Joseph-von-Goerres-Strasse 21
52068 AACHEN
Germany

GPS:50.781249, 6.107808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our extensive buffet breakfast with its numerous delicious regional offerings awaits you from 6.00 am - which you may also enjoy out on the sun terrace in nice weather. We will also serve breakfast in your room on request at no extra charge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,140 reviews

Customer review rating 1.5/5

Peter P. Couples - Confirmed reviews ALL

- no clerk at desk upon arrival, terminal check in - advertised ac, air conditioning only on when temp outside is >20c Room was sticky and hot - Room service now every 3 days - shower drain clogged water runs over - safety box don’t work - parking cost now 15euro per night ( before had free or 10 euro) - city tax should be added during booking, not additional at check in Overall very disappointing! Most likely will not book again!

Dear Peter P., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely regret to hear that your experience did not meet your expectations, especially considering your previous visits. I appreciate your comments about the check-in process and the air conditioning policy. We understand that a comfortable environment is essential, and I apologize for any discomfort you experienced. Regarding the room service frequency, we continuously evaluate our services to best meet guest needs. I will ensure that your concerns about the shower drain, safety box, and parking fees are noted for our team to review. We strive to provide transparency with all charges, including city tax, and your input is valuable in improving our communication. Thank you once again for your feedback. Best regards, Mercure Hotel Aachen Europaplatz

Customer review rating 5.0/5

Fernanda S. Z. Couples - Confirmed reviews ALL

The Mercure Europaplatz has been the best option for us when coming to Aachen by car. The staff is friendly and our stay is always very comfortable. We had a bad parking experience with Accor Hotels from the same category in the city center and since then we stay at Europaplatz with no worries.

Dear Fernanda S. Z., Thank you for your kind feedback regarding your recent stay at Mercure Hotel Aachen Europaplatz. We are delighted to hear that you found our hotel to be the best option for your visits to Aachen, particularly appreciating the friendly service and comfortable accommodations. It is also gratifying to know that our parking facilities have met your expectations, providing you with peace of mind during your stay. We look forward to welcoming you back on your next visit. Best regards, Mercure Hotel Aachen Europaplatz

Very nice

Customer review rating 5.0/5

Klest D. Business - Confirmed reviews ALL

Profesional.

Dear Klest D., Thank you for your kind words. We are delighted to hear that you found our service professional and enjoyed your stay. Your feedback is greatly appreciated and serves as motivation for our team to continue providing excellent experiences. Goodbye, Mercure Hotel Aachen Europaplatz

Comfortable stay

Customer review rating 4.0/5

Jeet Families - Confirmed reviews ALL

nice experience. self check in.

Dear Jeet, Thank you for sharing your positive experience at our hotel. We are delighted to hear that you found your stay comfortable and appreciated the self-check-in process. Your feedback motivates us to maintain our high standards. Best regards, Mercure Hotel Aachen Europaplatz

Close to highway

Customer review rating 2.0/5

Florin B. Business - Confirmed reviews ALL

The online check-in process was a frustrating experience, and the reception area was undergoing major renovations, resulting in excessive dust and noise. Additionally, room cleaning was only available upon request, yet no incentives—such as a drink voucher—were offered to guests who opted out of the service.

Other web-users rate our hotel

  • 460 reviews 8.3/10 Location
  • 799 reviews 6.9/10 Room
  • 672 reviews 8.5/10 Service
  • 14 reviews 6.4/10 WiFi
  • 500 reviews 8.2/10 Breakfast
  • 422 reviews 5.6/10 Comfort
  • 349 reviews 7.5/10 Cleanliness
  • 245 reviews 4.2/10 Food

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