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Novotel Nantes Carquefou Hotel 4 stars

Customer review rating 4.3/5 3,555 reviews

ALLSAFE approved hotel

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Novotel Nantes Carquefou
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+ 19 Services

Hotel extras

  • Outdoor pool, fitness room and play area

  • Stade de la Beaujoire and exhibition center 10minutes away

  • 9 meeting rooms for your conferences and seminars

  • Bar and restaurant with terrace

  • Spacious, comfortable rooms with free WiFi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
Leisure and activities
  • Outdoor heated pool
  • Hard tennis court (nearby)
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Nantes Carquefou

4 Allee des sapins
PA Antarès Belle Etoile
44470 carquefou
france

Tel: +33228094444

Fax: (+33)2/28094454

Check-in from 15h00

Check out up to 12h00

  • By plane

    NANTES ATLANTIQUE At 25km / 15 miles

  • By boat

    CHERBOURG At 320km / 200 miles

  • By boat

    ST MALO At 179km / 111 miles

  • By helicopter

    NANTES ATLANTIQUE At 24km / 14 miles

  • By car

    A11EXIT 22 CARQUEFOU At 2km / 1 miles

  • By car

    A83 E03 EXIT 23 At 5km / 3 miles

  • By train

    NANTES At 15km / 9 miles

GPS :47.283785, -1.455375

Our accommodation(s)

We have 92 rooms, of which 66 are Superior and 26 are Executive, spread over the ground floor and first floor.

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: Pool side *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Classic Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: Pool side *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with 1 double bed and 1 single sofa bed

Accessible room
  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: Pool side *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: French

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 148

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Nantes Carquefou

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,555 reviews

tripadvisor

TripAdvisor Rating 4.0/5

554 reviews

Bad stay, I won't return anymore.

Customer review rating 0.5/5

D. B. Business - 05/02/2021 Confirmed reviews ALL

I choose Novotel as usual, as my customer was very close and services were really good. Here's why I give this rating: 1. Late check-out not possible, nor informed about it. I asked about late check-oud when I first came, I was said it is not possible, then that needs to be checked and that i will be called in the room that night - no call,no response. 2. second pair of blank room slippers. I asked next dat at the reception if I can have a second pair of room slippers (first ones were ripped, the bottom, but it was not visible). answer: "no, it's one pair per room" Very nice of you, for a customer which is platinum and comes often in your hotel. 3. Accessories available for customers I forgot a phone charger cable to my customer and I asked one at the reception. Answer: No, we don't have one. I did not expect this from Novotel.

Dear Mr B. D., Thank you for taking the time to tell us about your experience at the Novotel Nantes Carquefou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception Team

Nice and restoring stay.

Customer review rating 5.0/5

Joelle Families - 30/07/2020 Confirmed reviews ALL

A very nice stay with a warm swimming-pool and a quiet peaceful night.

Dear JOELE H., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe Réception

Nice swimming pool

Customer review rating 3.5/5

Belgian F. Families - 28/07/2020 Confirmed reviews ALL

Not always as friendly and efficient as it should be. Too big amount is reserved on our creditcard. 3 days later, after check-out, a part of it is still not released.

Dear JUDICA K., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe Réception

Gols Status was not Observed

Customer review rating 2.0/5

Andre C. Couples - 02/02/2020 Confirmed reviews ALL

Unfortunately my gols status was not recognized any time: courtesy drink was not offered, no upgrade was given nor mentioned the reasons for not being upgraded and it was given most distant room .

Dear ANDRE LUIZ EVANGELISTA DA C., Thank you for taking the time to tell us about your experience at the Novotel Nantes Carquefou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, L'équipe Réception

It was a pleasant stay. Breakfast was excellent

Customer review rating 4.5/5

Shaun Business - 04/12/2019 Confirmed reviews ALL

It was a pleasant stay. Nice and quiet location.Breakfast was excellent.

Dear Mr SHAUN R., We very much appreciate your comment regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Desk team

TOP

Customer review rating 5.0/5

P. Business - 17/10/2019 Confirmed reviews ALL

TOP

Bonjour Monsieur P., Nous vous remercions pour cet avis positif sur notre établissement. Au plaisir de vous accueillir de nouveau Bien cordialement, L'équipe Réception

Comfortable stay at a convenient location for accessing Nantes and surrounding areas

Customer review rating 3.5/5

Alex H. Couples - 25/09/2019 Confirmed reviews ALL

Comfortable modern executive room although the single sofa bed looked a bit basic when in the sofa position. On one day the tea / coffee items and complimentary minibar were not topped up when the room was serviced, although reception desk staff were quick to put this right when asked. I have been to this hotel many times before, and after years of not having a working gate for the parking, a new one has been installed. However it is shut very early (by 21:00 one night) and unlike in some places there is no keypad for returning guests to input an entry code so you have to buzz through to reception to be let back in. The main disappointment compared with previous years was that the evening menu in the restaurant has become more restricted, and there didn't appear to be the option to have lighter choices anymore, like an omelette or piece of smoked salmon, which always used to be good if you had had a main meal out during the day. Also the actual menu is now printed on much more flimsy pieces of paper than before.

Comfort with pool

Customer review rating 4.5/5

Pengwyn Couples - 04/09/2019 Confirmed reviews ALL

Enjoyed the hotel. It s situation close to Autoroute south ideal. Covered Pool was in excellent shape and staff most attentive and helpful

mr

Customer review rating 3.0/5

Eric Families - 08/08/2019 Confirmed reviews ALL

We are used to the Novotel branch. But this time we had a less better experience. At first we were welcomed in a very nice abiance. The receptionist was very kind and professional. But once checked in we went to the bar to have a drink. As our room and breakfast was already paid for we chose not to put any bill's on the room and paid for every consummation at the bar and restaurant. After we were served the waitress gave us the bill and we paid instantly by card. After half an hour suddenly some other guy came over with the same bill.. ? he never served us and we had no business with him. Strange that you can get out twice the same bill out of your till ... And what about this waiter ? We never aked him anything. Plus he wanted to know how we paid. As if he didn't believe us ... Later on we chose to eat at the restaurant. My daughter took the wok dish. She said it wasn't tasting well so I changed my dish with heir's. And I assure you she was right. You should try it yourselves. This was the most bad wok I have tasted in my life. No spices at all , the vegetables without any taste nor the chicken . Than there was the showers... The sealing is so low that if you are over 1.80m you have to sit down to get under the showerhead... We give the rating a 6 because the breakfast was fantastic. If that wasn't the case I would give the hotel a 3 on 10 ...

Nantes on Business

TripAdvisor rating 5.0/5

Z5564AZphillips Business - 21/09/2017 TripAdvisor review

This hotel was clean and comfortable for a one night's stay. The buffet breakfast was good. The only downside is that it is not in the centre and there is little public transport to it. There are a couple of chain restaurants within a couple of hundred metres if it's restaurant does not provide what you want.

Dear customer, It's a pleasure to read your review and share your experience in our hotel. Hope we will have the opportunity to welcome you again soon to Novotel Nantes Carquefou. Best regards. From the team Novotel Nantes Carquefou.

Convenient but disappointing!

TripAdvisor rating 3.0/5

A121QPcolinc Friends getaway - 23/05/2017 TripAdvisor review

Whilst convenient for our trip (St Malo to Leon) the hotel appears 'tired' with broken electric gates to the inner car park (which have not been cleared in 12 months), weeds around the swimming pool and untidy gardens. If not a deep sleeper the noise from Macdonalds can be annoying. The staff are excellent and very helpful so the appearance seems like a management problem.

Dear guest, Thank you so much for taking the time and share your experience with us. We're sorry for the broken gate. It has been damaged by a delivery truck and it should be changed soon as possible. Hope we will have the opportunity to welcome you again soon. Best regards, Claudie MAUDEUX

Relaxed in Carquefou

TripAdvisor rating 4.0/5

agbird Couples - 07/04/2017 TripAdvisor review

We liked the Novotel in Carquefou just outside of Nantes. It was very quiet although close to major roads. The Staff were very helpful & kind. The room was very clean and well appointed. The only slight criticism was the breakfast and the way it was administered.

Dear Guest, Thank you so much for taking the time and share your great experience with us. I'm very happy to hear that you enjoyed your stay with us and you found our room clean and comfortable. I hope we will have the opportunity to welcome you again soon. Best Regards, Claudie MAUDEUX, Directrice

Holiday

TripAdvisor rating 5.0/5

lynne_nield Family - 28/07/2016 TripAdvisor review

We were travelling around France on a day day tour and stayed at Novotel Nantes as one of our stops. The hotel was good and the breakfast was excellent, the rooms were clean and tidy. The weather was hot and very pleasant to see some sunshine.

Some maintenance needed

TripAdvisor rating 3.0/5

arti273 Family - 11/08/2015 TripAdvisor review

We stayed in this hotel last year when everything seemed new, clean and modern. This year it was quite noticeable that the hotel was in need of some repairs. The sofa bed had a broken slat that meant we had to remove the mattress and put it directly on the floor. The housekeeping left the room clean but the light bulb in the toilet was broken, there were no tissues in the bathroom and the quantity of tea, coffee and particularly portions of milk was the worst I've seen in any hotel. Finally, the striped carpet going down the stairs is very dangerous, it's difficult to see the edge of each step as it all merges into one. I fell last year, badly spraining my ankle. I thought it was my fault at the time but having been back I can see how I misjudged the steps. The positives were the staff were friendly, the breakfast is good and it is a quiet hotel so a good nights sleep can be had. The parking is secured by a high gate and fence at night, so we felt happy to leave our bikes attached to the car. Without these positives I'd rate this hotel Poor for the negatives mention above. We'll be back in two weeks on our return trip, so we'll get a second chance to judge everything.

AS Oct. 1013 - Nantes

TripAdvisor rating 5.0/5

Alain S Business - 12/10/2013 TripAdvisor review

Confortable and quiet rooms. Good access to wifi. Nice swimming pool (during season) Diligent service. With smile. Could perfectly fit for couples. Check out may take 5-10 min if in rush period. Cosy bar area.

Great hotel

TripAdvisor rating 5.0/5

Nomadic-Jones Family - 10/06/2013 TripAdvisor review

Great location as an interim stopover for onward travel or for exploring Nantes. Extremely welcoming staff, friendly and helpful. Plenty to do outside if sunny - table tennis, swimming pool and lots indoors if wet - free use of computer, kids corner, Xbox etc.

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