Novotel Nantes Carquefou 4 stars

Customer review rating (ALL Rating) 4.3/5 761 reviews

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Novotel Nantes Carquefou - Image 1
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Novotel Nantes Carquefou - Image 4
4 Allee des sapins, PA Antarès Belle Etoile, 44470 CARQUEFOU, France

Description

Hotel extras

  • Pets welcome

  • Covered and heated swimming pool, open from April to October

  • 15 meeting rooms for your conferences and seminars

  • The Brasserie de Carquefou, our cozy restaurant open 7 days a week

  • Spacious free carpark, secured access at night

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic family room - 1 double bed and 1 sofa bed for 2 people

Photo out of - Classic family room - 1 double bed and 1 sofa bed for 2 people

Combine work and relaxation in complete serenity. Our Superior Room combines modern decor, ergonomics and high-tech equipment, including air-conditioning, free Wi-Fi and minibar. For up to two adults and two children.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 31'/79 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Working Area

  • Business Desk
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s) and 2 x Single bed(s)
See availabilities

Executive Room with unique features designed especially for you: minibar and free nespresso coffee, free WIFI, wellness kit with bathrobe and slippers. For up to 3 people.

  • Views:

    Pool side

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Working Area

  • Business Desk
See availabilities

PRM room with double bed, air conditioning, free WIFI, mini-bar and adapted shower.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Nantes Carquefou

4 Allee des sapins, PA Antarès Belle Etoile
44470 CARQUEFOU
France

GPS:47.283785, -1.455375

Telephone
Fax +33 2 28 09 44 54

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 92 rooms
  • 3 rooms for people with reduced mobility
  • 66 family rooms
  • 92 non-smoking rooms
  • One floor

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Express Additional charge

Business

12 Meeting rooms

Family

Services for children

  • Children''s library
  • Board games available
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Green area
  • Tourist guide for families
  • Baby bed
  • Children''s TV Channels

Well-being

Novotel Nantes Carquefou

  • Outside
  • On site

Sports and leisure

Gymnastics course Additional charge

  • On site
  • On site
  • Outdoor parking
  • Private
  • 100 parking spaces
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom

Security

  • Well-lit parking
  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

LA BRASSERIE DE CARQUEFOU

Photo out of - LA BRASSERIE DE CARQUEFOU

Our restaurant is open for room service and table service for breakfast, lunch and dinner. A specials menu is offered by our head chef, featuring dishes prepared by our staff. Enjoy!

Cooking style
French
Chef name
Carl GIRAUDEAU
Capacity
48
Accessibility
Accessible service
44470 Carquefou, France
Telephone +33 2 28 09 44 44
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Luncheon voucher
  • Holiday voucher
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Our restaurant is open for room service and table service for breakfast, lunch and dinner. A specials menu is offered by our head chef, featuring dishes prepared by our staff. Enjoy!

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

4 options to suit your needs: Early Bird at the reception desk from 4am to 6am; City Breakfast at the bar, with hot beverage, pastries, yogurt, and orange juice; Morning Buffet in the restaurant; or the Breakfast Box - a full breakfast to take away.

The outdoor pool at Novotel Nantes Carquefou is open only during the warmer months, usually from Apr to Oct, depending on school vacation. A relaxing space to cool off and enjoy the sun on the loungers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  761 reviews

Customer review rating 4.0/5

Julie /. T. M. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your family stay with us. We are pleased to know that you found your stay comfortable and that you particularly enjoyed our breakfast and appreciated the friendliness of our team. We are, however, very sorry to hear about the issues you encountered in your room. A toilet that does not flush properly, a blocked ventilation system, and a hairdryer that was not functioning correctly are certainly not the level of comfort we aim to provide. Your comments have been noted and will be shared with our maintenance and housekeeping teams so that the necessary checks can be carried out. We also sincerely apologize for the confusion you experienced at check-out regarding the payment. We understand how inconvenient it must have been to see the payment distributed across different cards without your prior request. We will review this with our front desk team to ensure greater clarity and attention to our guests' payment preferences. We are nevertheless delighted by your positive ratings for the breakfast, our team, your overall experience and your willingness to recommend us. As a valued ALL Accor Silver member, we truly appreciate your loyalty. We hope to have the pleasure of welcoming you and your family again and providing you with a smoother and more enjoyable experience from arrival to departure. Kind regards, The Reception Team

Customer review rating 3.5/5

Matthew /. Q. L. Families - Confirmed reviews ALL

Dear Sir, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that the cleanliness of your room did not meet your expectations. Please accept our sincere apologies for the crumbs you found on the floor and the desk. This does not reflect the standards we aim to provide to our guests. We have shared your comments with our housekeeping team to ensure that the necessary attention is given to this matter. We hope to have the opportunity to welcome you again and provide you with a much more pleasant experience. Yours sincerely,

Customer review rating 5.0/5

Hugues**** /. L. 1. D. Families - Confirmed reviews ALL

Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Nantes Carquefou. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées.

Customer review rating 4.0/5

Simon//canape Q. P. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our food, the friendliness of our staff, the reception service, and the pool. Your kind words mean a lot to our team. We are, however, sorry to learn that your room did not meet your expectations. Your feedback helps us identify areas where we can improve. We hope to have the opportunity to welcome you again and provide you with an even better experience. Kind regards, The Reception's team.

Dear Guest, Thank you for taking the time to share your feedback following your family stay with us. We are pleased to know that you found your stay comfortable and that you particularly enjoyed our breakfast and appreciated the friendliness of our team. We are, however, very sorry to hear about the issues you encountered in your room. A toilet that does not flush properly, a blocked ventilation system, and a hairdryer that was not functioning correctly are certainly not the level of comfort we aim to provide. Your comments have been noted and will be shared with our maintenance and housekeeping teams so that the necessary checks can be carried out. We also sincerely apologize for the confusion you experienced at check-out regarding the payment. We understand how inconvenient it must have been to see the payment distributed across different cards without your prior request. We will review this with our front desk team to ensure greater clarity and attention to our guests' payment preferences. We are nevertheless delighted by your positive ratings for the breakfast, our team, your overall experience and your willingness to recommend us. As a valued ALL Accor Silver member, we truly appreciate your loyalty. We hope to have the pleasure of welcoming you and your family again and providing you with a smoother and more enjoyable experience from arrival to departure. Kind regards, The Reception Team

Customer review rating 3.5/5

Matthew /. Q. L. Families - Confirmed reviews ALL

Tired room that had not been cleaned properly. Biscuit crumbs on the floor and desktop.

Dear Sir, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that the cleanliness of your room did not meet your expectations. Please accept our sincere apologies for the crumbs you found on the floor and the desk. This does not reflect the standards we aim to provide to our guests. We have shared your comments with our housekeeping team to ensure that the necessary attention is given to this matter. We hope to have the opportunity to welcome you again and provide you with a much more pleasant experience. Yours sincerely,

Customer review rating 5.0/5

Hugues**** /. L. 1. D. Families - Confirmed reviews ALL

Pleasant place, rooms are good and clean, nice bar and bistro. Convenient for some.leasure activities by the pool and outdoor space. Staff were all nice and professional

Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Nantes Carquefou. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Well situated, excellent pool

Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées.

Customer review rating 4.0/5

Simon//canape Q. P. Families - Confirmed reviews ALL

Food, staff, reception and pool were great. Rooms a big let down.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our food, the friendliness of our staff, the reception service, and the pool. Your kind words mean a lot to our team. We are, however, sorry to learn that your room did not meet your expectations. Your feedback helps us identify areas where we can improve. We hope to have the opportunity to welcome you again and provide you with an even better experience. Kind regards, The Reception's team.

Customer review rating 4.0/5

Nelson**** /. M. +. G. R. Couples - Confirmed reviews ALL

Room could be done with some freshening up, albeit the bed was comfortable. Dinner at the restaurant was lovely, waiter very helpful and the food was tasty.

Dear Mr R., Thank you for your review of our hote, we are glad that you enjoyed your stay ! We also appreciate your comments regarding the room and the breakfast. We'll pay closer attention to keeping gluten-free items separate to help provide a safer and more comfortable experience for our guests with dietary requirements. We hope to see you again very soon. Sincerely, The Reception's team.

Customer review rating 4.5/5

Michael K. Business - Confirmed reviews ALL

the room was comfortable and the staff was very friendly and helpful

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Patrick /. E. 1. S. P. L. Business - Confirmed reviews ALL

The shelves for the clothes were dusty. The staff remain as welcoming as ever.

Monsieur L., Nous vous remercions d'avoir pris le temps de nous écrire suite à votre séjour au sein de notre établissement. Nous sommes navrés d'apprendre que l'ensemble des prestations n'était pas à la hauteur de vos attentes et nous vous prions de nous excuser pour cela. Cordialement, L'Equipe Réception

Customer review rating 4.0/5

Manuel P. Couples - Confirmed reviews ALL

Once again the good part is the staff.

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées.

Customer review rating 4.5/5

Mark L. Solo - Confirmed reviews ALL

Just what i wanted!

Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Nantes Carquefou. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

Customer review rating 4.0/5

Lukasz /. T. G. Families - Confirmed reviews ALL

Very limited public transport to/from hotel

Monsieur G., Nous vous remercions d'avoir pris le temps de nous partager votre avis suite à votre passage chez nous. Nous espérons que vous avez passé un bon séjour tout de même. Cordialement, L'Equipe Réception

Customer review rating 4.0/5

Maelle G. Families - Confirmed reviews ALL

bonne expérience dans cet établissement

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées.

Customer review rating 3.0/5

Magali A. Couples - Confirmed reviews ALL

Séjour étape d'une nuit, établissement très pratique. Les chambres sont très propres, ce n'est en revanche pas le cas des communs (espace restauration et proximité piscine)

Madame A., Nous vous remercions pour votre retour suite à votre passage au sein de notre établissement. Nous nous excusons pour les problèmes rencontrés lors de votre séjour et la gêne que cela a pu occasionner. Cordialement, L'Equipe Réception

Customer review rating 3.0/5

Nicolas /. Q. G. +. M. N. Families - Confirmed reviews ALL

Je voyage toute l’année au sein des hôtels du groupe pour le travail, première fois que je fais découvrir un Novotel à ma famille. Nous avons été déçu de la chambre : évier bouché, ventilation fonctionnel, mais pas de Clim. Les murs sont en crépis tel un ibis budget.

Monsieur N., Nous vous remercions d'avoir pris le temps de nous écrire suite à votre séjour au sein de notre établissement. Nous sommes navrés d'apprendre que l'ensemble des prestations n'était pas à la hauteur de vos attentes et vous prions de nous excuser pour cela. Cordialement, L'Equipe Réception

Other web-users rate our hotel

  • 69 reviews 8.7/10 Location
  • 340 reviews 5.3/10 Room
  • 321 reviews 9.1/10 Service
  • 167 reviews 8.8/10 Food
  • 119 reviews 8.6/10 Breakfast
  • 113 reviews 5.4/10 Cleanliness
  • 112 reviews 5.2/10 Vibe
  • 69 reviews 4.5/10 Amenities

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