Novotel Poissy Orgeval 4 stars

Customer review rating (ALL Rating) 4.0/5 483 reviews

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Novotel Poissy Orgeval - Image 1
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482 Route Des 40 Sous, 78630 ORGEVAL, France

Description

Hotel extras

  • Private events

  • 10 meeting rooms for your conferences

  • Bright bar and restaurant with terrace overlooking the pool

  • Comfortable, spacious rooms with WiFi

  • 20 minutes from Paris and the La Défense district

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Poissy Orgeval

482 Route Des 40 Sous
78630 ORGEVAL
France

GPS:48.924561, 1.996545

Telephone
Fax +33 1 39 75 48 93

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVOTEL CAFE

Currently unavailable

Enjoy simple, tasty, healthy and balanced cuisine. Relax in the restaurant, on the terrace, by the pool, in the bar or in your room... The restaurant is closed on weekends and public holidays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  483 reviews

Customer review rating 3.5/5

Ang E. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Rachel J. Families - Confirmed reviews ALL

Customer review rating 1.5/5

Thomas S. Families - Confirmed reviews ALL

Dear Mr, Thank you for taking the time to share your feedback following your recent stay with us. We are sincerely sorry to learn that your experience did not meet your expectations, particularly regarding the condition of your room. We regret the inconvenience caused by the non-functioning fridge and understand your disappointment with the dated furnishings and overall condition of the accommodation. Please accept our sincere apologies. We appreciate your positive comments about the cleanliness of the hotel, the ease of the booking process, and the professionalism of our team. However, we fully understand that these aspects could not compensate for your dissatisfaction with the room and the perceived value for money. Please be assured that your comments have been shared with our management and maintenance teams. We are continuously working to improve our facilities, and your feedback reinforces the importance of our ongoing renovation plans. We hope you will give us another opportunity in the future to provide you with the level of comfort and quality you rightly expect from Novotel and Accor. Kind regards, Moses, Assistant Chef de réception

Customer review rating 0.5/5

Ashley M. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. We understand your disappointment and regret that several aspects of your experience negatively impacted your visit. We sincerely apologize for the inconvenience caused by the limited food service and the issues you encountered at the bar. We also regret that the breakfast service and pool opening hours did not meet your expectations. These schedules are communicated at the hotel, but we understand your frustration if the information was not clear enough during your stay. Regarding the room temperature, we would like to clarify that our hotel is equipped with a cooled air system rather than traditional air conditioning. During periods of exceptionally high temperatures, its performance can unfortunately be more limited. We also regret that the minibar did not operate as expected and have shared your comments with our maintenance team for inspection. We are sorry that the breakfast quality and the overall value for money did not live up to your expectations. Your comments have been shared with the relevant departments, as they help us identify areas where we need to improve. While we are pleased that our location was convenient for you, we are disappointed that we were unable to provide the level of comfort and service you expected from your stay. We appreciate your honest feedback and hope you will give us the opportunity to regain your trust on a future visit. Kind regards, Moses, Assistant Chef de réception

Customer review rating 1.5/5

Keith M. Families - Confirmed reviews ALL

Voici une réponse professionnelle, courtoise et équilibrée : --- Dear Guest, Thank you for taking the time to share your feedback. We are pleased to read that you found your room clean, but we are sorry that several aspects of your stay did not meet your expectations. Regarding the room temperature, our hotel is equipped with a cooled air system rather than traditional air conditioning. During periods of very warm weather, this system can be less effective, and we understand the discomfort this may have caused. We are also sorry to hear about your experience at the bar. Our drink prices are fixed, so the difference you experienced should not have happened. We will investigate this with our team to better understand what occurred. We regret that you found the pool area too small and that noise from other guests, particularly children running through the corridors, disturbed your stay. We understand how important a peaceful environment is, and we will remind our teams to remain vigilant and intervene when necessary to ensure the comfort of all our guests. Your feedback is valuable and helps us identify areas where we can improve. We hope you will give us the opportunity to welcome you again and provide a much more enjoyable experience. Kind regards, Moses, Assistant Chef de réception

Other web-users rate our hotel

  • 35 reviews 6.4/10 Location
  • 195 reviews 4.3/10 Room
  • 227 reviews 8.5/10 Service
  • 99 reviews 3.4/10 Comfort
  • 70 reviews 3.9/10 Vibe
  • 65 reviews 8.1/10 Breakfast
  • 48 reviews 5.8/10 Cleanliness
  • 31 reviews 3/10 Amenities

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