Bonjour, Merci d'avoir pris le temps de partager votre retour d'expérience. Nous sommes sincèrement désolés que l'état de notre établissement n'ait pas répondu à vos attentes. Nous prenons vos remarques très au sérieux, car elles nous permettent d'identifier les points sur lesquels nous devons continuer à progresser. Notre hôtel fait l'objet d'un entretien régulier afin d'assurer le confort et la sécurité de nos clients. Nous sommes également engagés dans un programme d'amélioration progressive de nos installations, qui comprend des travaux de rénovation réalisés par étapes. Concernant la piscine, nous tenons à préciser que les réparations effectuées sont réalisées dans le respect des normes de sécurité afin de garantir son bon fonctionnement. Nous entendons toutefois votre ressenti sur son aspect esthétique, qui sera pris en compte dans nos futurs projets d'amélioration. Nous espérons avoir l'occasion de vous accueillir de nouveau afin de vous faire découvrir les évolutions de notre établissement. Bien cordialement, Moses, Assistant Chef de réception

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your stay did not meet your expectations. It is disappointing to hear that you were dissatisfied with the condition of the hotel, the swimming pool, the comfort of the sofa bed, and the temperature of your room. Please accept our apologies for the inconvenience you experienced. Your comments have been shared with our management team, as they help us identify the areas where improvements are needed. We continuously work to maintain our facilities and provide a level of comfort that reflects the standards our guests expect. We are also sorry that the hotel did not match the impression created by our website. Guest feedback is extremely valuable, and we take your remarks seriously as we strive to improve both our facilities and the overall guest experience. We regret that your visit has affected your perception of the Novotel brand and appreciate you bringing these concerns to our attention. We hope you will consider giving us the opportunity to provide you with a much better experience in the future. Sincerely, Moses, Assistant Chef de réception

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff welcoming and your room clean. However, we are truly sorry to learn that other aspects of your stay did not meet your expectations. We sincerely regret your experience with the pool and the breakfast service. Cleanliness and food quality are priorities for us, and your comments have been shared with our management team so they can be thoroughly reviewed. We take concerns regarding the pool very seriously and continuously monitor and maintain our facilities to ensure they meet the highest standards. We are also sorry that the breakfast was not served at the expected temperature. This is not the experience we aim to provide, and we will work with our kitchen team to improve the consistency and quality of our buffet. Thank you again for your honest feedback. While we are sorry to hear that you do not plan to return, your comments are valuable and will help us improve the experience we offer to all our guests. Sincerely, Moses, Assistant Chef de réception

Dear Guest, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay and appreciated the cleanliness of your room, the comfort of our beds, as well as our breakfast and restaurant offerings. A special thank you for your kind words about our barman. We will be sure to share your compliments with him—he'll be thrilled to know that his friendly service made such a positive impression, especially during a busy, fully booked period. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon! Sincerely, Moses, Assistant Chef de réception

Dear Mr, Thank you for taking the time to share your feedback following your recent stay with us. We are sincerely sorry to learn that your experience did not meet your expectations, particularly regarding the condition of your room. We regret the inconvenience caused by the non-functioning fridge and understand your disappointment with the dated furnishings and overall condition of the accommodation. Please accept our sincere apologies. We appreciate your positive comments about the cleanliness of the hotel, the ease of the booking process, and the professionalism of our team. However, we fully understand that these aspects could not compensate for your dissatisfaction with the room and the perceived value for money. Please be assured that your comments have been shared with our management and maintenance teams. We are continuously working to improve our facilities, and your feedback reinforces the importance of our ongoing renovation plans. We hope you will give us another opportunity in the future to provide you with the level of comfort and quality you rightly expect from Novotel and Accor. Kind regards, Moses, Assistant Chef de réception

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. We understand your disappointment and regret that several aspects of your experience negatively impacted your visit. We sincerely apologize for the inconvenience caused by the limited food service and the issues you encountered at the bar. We also regret that the breakfast service and pool opening hours did not meet your expectations. These schedules are communicated at the hotel, but we understand your frustration if the information was not clear enough during your stay. Regarding the room temperature, we would like to clarify that our hotel is equipped with a cooled air system rather than traditional air conditioning. During periods of exceptionally high temperatures, its performance can unfortunately be more limited. We also regret that the minibar did not operate as expected and have shared your comments with our maintenance team for inspection. We are sorry that the breakfast quality and the overall value for money did not live up to your expectations. Your comments have been shared with the relevant departments, as they help us identify areas where we need to improve. While we are pleased that our location was convenient for you, we are disappointed that we were unable to provide the level of comfort and service you expected from your stay. We appreciate your honest feedback and hope you will give us the opportunity to regain your trust on a future visit. Kind regards, Moses, Assistant Chef de réception

Voici une réponse professionnelle, courtoise et équilibrée : --- Dear Guest, Thank you for taking the time to share your feedback. We are pleased to read that you found your room clean, but we are sorry that several aspects of your stay did not meet your expectations. Regarding the room temperature, our hotel is equipped with a cooled air system rather than traditional air conditioning. During periods of very warm weather, this system can be less effective, and we understand the discomfort this may have caused. We are also sorry to hear about your experience at the bar. Our drink prices are fixed, so the difference you experienced should not have happened. We will investigate this with our team to better understand what occurred. We regret that you found the pool area too small and that noise from other guests, particularly children running through the corridors, disturbed your stay. We understand how important a peaceful environment is, and we will remind our teams to remain vigilant and intervene when necessary to ensure the comfort of all our guests. Your feedback is valuable and helps us identify areas where we can improve. We hope you will give us the opportunity to welcome you again and provide a much more enjoyable experience. Kind regards, Moses, Assistant Chef de réception

Hello, We sincerely thank you for taking the time to share your experience following your stay with your football team. We are delighted to hear that you had an excellent stay with us and that you appreciated the cleanliness of the hotel, the welcome upon your arrival, as well as the kindness of our team, especially at the bar. It is a pleasure to know that your group was able to fully enjoy their stay during the tournament. We are, however, sorry to learn that several children cut their feet near the pool. The safety of our guests is a priority, and we thank you for bringing this issue to our attention. We have immediately forwarded your comment to our technical team so that the area concerned can be checked and secured. We also regret the experience you had upon departure. This is not the level of service we wish to offer our guests. We apologize for the difficulties you experienced with the luggage check and suitcase labeling. Your feedback has been shared with the relevant teams to prevent this from happening again. Lastly, we thank you for your understanding regarding the behavior of other guests during your stay. We do everything we can to ensure a pleasant environment for all our guests and take action whenever the situation requires it. We hope to have the pleasure of welcoming you and your team again at a future tournament. Best regards, Moses, Assistant Chef de réception

Dear guest, Thank you for taking the time to share your feedback following your stay at Novotel Poissy Orgeval. We are sorry to learn that your experience did not fully meet the standards you expected from a Novotel hotel. Please accept our sincere apologies for the inconveniences caused by the broken telephone and the condition of the shower curtain. Your comments have been shared with our maintenance team so that the necessary corrective actions can be taken. On a positive note, we are delighted that you enjoyed the room service experience. We will be pleased to pass your compliments on to the team, who will appreciate your recognition of their efforts. We also take note of your comments regarding the overall value for money, accommodation and recognition as an ALL member. Guest feedback is essential in helping us improve both our facilities and our service. We hope to have the opportunity to welcome you again in the future and provide you with an experience that better reflects the standards of the Novotel brand. Kind regards, Marc Falgoux General Manager Novotel Poissy Orgeval

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marc Falgoux Directeur de Site Novotel et Ibis Budget Poissy Orgeval

Dear Madame, Thank you for the great review of our hotel ! We're really glad to hear that you felt well taken care of. Our team always aims to give each guest the time and attention they deserve, so it's great to know that came through during your visit. We hope to welcome you again soon ! Sincerely, Moses, Assistant Chef de réception

Dear Madame, We very much appreciate your comments regarding your stay at the Novotel Poissy Orgeval. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moses, Assistant Chef de réception

Dear Mr, We are pleased to see you leave your feeling after your stay in our establishment. We are sorry that the person who checked you in did not understand English and that the communication between you did not work well. We are also sorry about the heating problem you experienced during your stay. We will pass this information on to the relevant departments to ensure customer satisfaction. We'll be pleased to welcome your again during a future booking. Moses, Assistant Chef de réception

Dear Sir, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location and the service provided by our team. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Moses, Assistant Chef de réception

Dear Mister, Thank you for your feedback regarding your recent stay. While we appreciate your positive comments about our location and staff, we acknowledge your concerns regarding the hotel's decor and cleanliness. Your insights are valuable, and we will take them into consideration for future improvements. Goodbye, Moses, Assistant Chef de réception

Dear Karolina P., Thank you for your feedback. I regret to learn that your room did not meet your expectations regarding temperature comfort. We appreciate your comments, as they assist us in enhancing our services for future guests. Sincerely, Moses, Assistant Chef de réception

Dear Mr. K., Thank you for your feedback regarding your stay. We are delighted that you enjoyed our lobby and breakfast. Regarding the rooms, we take your comments into account and will work on improving these spaces. Sincerely, Moses, Assistant Chef de réception