Dear Guest, Thank you so much for this wonderful feedback! 🌟 What a unique and special reason to stay at the **Mercure Paris Montmartre Sacré-Cœur** — being so close to the iconic **Moulin Rouge** to cheer on your friend must have made your visit extra memorable! We hope the show was spectacular! 🎭 We are delighted to hear that our location near the buses and metro, the excellent service of our team and the stunning view of the **Tour Eiffel** from your room all contributed to making your stay so terrific. It truly is a magical spot to experience the best of Paris! We hope to welcome you back very soon at the **Mercure Paris Montmartre Sacré-Cœur**! 😊 Best regards, Abdoulaye Quality Manager

Dear Guest, Thank you for your kind feedback! 😊 We are pleased to hear that the location and room size at the **Mercure Paris Montmartre Sacré-Cœur** met your expectations. Being situated in the heart of **Montmartre**, just steps away from the **Place de Clichy** metro station, the iconic **Moulin Rouge** and the stunning **Sacré-Cœur Basilica**, is indeed a great advantage for exploring Paris! Regarding the construction work, we sincerely apologise for the early morning disruption. The works are being carried out by the neighbouring establishment and unfortunately fall entirely outside of our control. We have made sure to inform our guests via booking platforms to ensure full transparency before their arrival. We hope to welcome you back very soon at the **Mercure Paris Montmartre Sacré-Cœur** in more peaceful conditions! 😊 Best regards, Abdoulaye Quality Manager

Dear Guest, Thank you for taking the time to share your experience with us; please accept our sincere apologies for the inconvenience you encountered during your stay at the **Mercure Paris Montmartre Sacré-Cœur**. Regarding the noise disturbance, the construction work is being carried out by a neighboring property currently undergoing renovation and is beyond our control. While we do mention this on booking sites, we fully understand your point—proactively informing you upon arrival and offering earplugs would have been the very least we could do. These suggestions have been immediately passed on to our reception team. We also offer our sincere apologies for the way our staff member handled your request. Simply stating that the information is available on the website, without seeking an alternative solution or showing empathy, is completely unacceptable. Every guest deserves to be listened to and assisted with care and kindness, regardless of the situation. This feedback has been strongly brought to the attention of our management team. Regarding the bathroom issue, we sincerely apologize; this matter has been reported to our floor manager to be rectified immediately. As for the iron, we confirm that one is provided in **Privilege** rooms, while a dedicated ironing room is available for other room categories. We regret that the location of this facility on the 5th floor caused you inconvenience. We sincerely hope you will give us another chance to welcome you back to the **Mercure Paris Montmartre Sacré-Cœur** and provide you with the experience you deserve. Best regards, Abdoulaye Quality Manager

Dear Guest, Thank you for your kind feedback! 😊 We are delighted to hear that your stay at the **Mercure Paris Montmartre Sacré-Cœur** was pleasant and that the cleanliness, convenient location and comfort of our beds were appreciated. Regarding the terrace, we fully understand your point of view. However, as our terrace is part of the **Speakart** bar area, a purchase is required to access it — this applies to all guests and is inherent to how our space operates. We do appreciate your feedback on this and have noted it for our management team. Regarding breakfast, we hear your remark about the variety and will pass it on to our catering team. Offering a fresh and varied selection each morning is something we continuously strive to improve. We also thank you for the suggestion regarding gluten-free options — we will look into this to better accommodate our guests with dietary requirements. We hope to welcome you back very soon at the **Mercure Paris Montmartre Sacré-Cœur**! 😊 Best regards, Quality Manager

Dear Guest, Thank you for taking the time to share your feedback and we sincerely apologise for the difficulties you encountered during your stay at the **Mercure Paris Montmartre Sacré-Cœur**. Regarding the **Privilège** rooms, we are sorry to hear that the size and the absence of USB connection points did not meet your expectations. Your remarks have been noted and shared with our management team as part of our ongoing efforts to improve our facilities. Regarding the key card issue for room 952, we sincerely apologise for the inconvenience and the frustration caused. Having to justify a reservation you had legitimately paid for at 10pm is completely unacceptable, and our team should have handled this situation with far more efficiency and empathy. Upon investigation, we can confirm that both rooms 952 and 953 were indeed part of your reservation. This incident has been raised with our reception team and management so that such situations are resolved quickly and without unnecessary discussion in the future. We fully understand your disappointment and regret that these combined issues have affected your overall impression of our hotel. We hope to have the opportunity to welcome you back at the **Mercure Paris Montmartre Sacré-Cœur** and offer you the experience you deserve. Best regards, Quality Manager

Dear Guest, Thank you for your kind feedback! 😊 We are delighted to hear that your room was very good and that the location of the **Mercure Paris Montmartre Sacré-Cœur** proved to be the perfect base for your visit. Being situated in the heart of **Montmartre**, just steps away from the **Place de Clichy** metro station, the iconic **Moulin Rouge** and the stunning **Sacré-Cœur Basilica**, makes it easy to reach all the places you wish to explore in Paris! We hope to welcome you back very soon at the **Mercure Paris Montmartre Sacré-Cœur**! 🌟 Best regards, Abdoulaye - Quality Manager

Dear Guest, Thank you for taking the time to share your experience with us. We are sincerely sorry that your stay at the **Mercure Paris Montmartre Sacré-Cœur** did not meet your expectations as a loyal **Gold Accor** member. Regarding the recognition of your status upon arrival, please accept our apologies; our loyal members deserve to be welcomed with the appropriate level of attention, and our reception team should have ensured this happened. This matter has been firmly brought to the attention of our management team. Regarding the cleanliness and condition of the rooms, we have noted your comments and take them very seriously; this feedback has been passed on to our housekeeping manager so that the issue can be rectified. Regarding the elevators, we would like to inform you that one of them is unfortunately currently out of order, which explains the longer-than-usual wait times. Our technical team is working to get it back in service as soon as possible, and we apologize for the inconvenience caused. Regarding weekend breakfast, our hotel has **305 rooms**, resulting in a high volume of guests in the morning. To manage peak times, we display the busiest slots in the elevators so guests can plan accordingly, and we designate specific times for groups. However, when a large number of individual guests decide to come down at the same time, waiting lines can inevitably form, despite our best organizational efforts. We sincerely hope to have the opportunity to welcome you back to the **Mercure Paris Montmartre Sacré-Cœur** and provide you with the experience your loyalty deserves. Best regards, Abdoulaye Quality Manager

Dear Guest, Thank you so much for your loyalty and this wonderful feedback! 🌟 We are absolutely delighted to welcome you back for a second stay at the **Mercure Paris Montmartre Sacré-Cœur**! Knowing that you consider us one of the best hotels in the area is a tremendous source of pride for our entire team. You have perfectly described all that makes our location so special — just steps away from the **Place de Clichy** metro station, surrounded by a variety of culinary options, local markets and of course the magnificent **Montmartre** neighbourhood and the stunning **Sacré-Cœur Basilica**. The cosiness of our rooms, the comfort of our beds, the helpfulness of our team and the wide variety of our breakfast buffet are all points we strive to maintain at the highest level every single day! We very much look forward to welcoming you back for a third stay at the **Mercure Paris Montmartre Sacré-Cœur**! 😊 Best regards, Abdoulaye Quality Manager

Dear Sir , Thank you for taking the time to share your experience with us. We fully understand your frustration. We would like to provide you with some clarification: as indicated on the document provided when you dropped off your laundry, the return was scheduled for the following day at 1:00 p.m. We sincerely apologize if there was any miscommunication between you and our reception team regarding this matter — this should have been clearly explained when you dropped off your laundry. Regarding the follow-up by email, our Front Office Manager, Mehdi, contacted you by email in order to find a suitable solution to your situation. Please feel free to check your inbox and reply to him directly. If you would like to discuss your stay in more detail, I am also available at h0… We will be happy to provide you with any assistance you may need. Kind regards, Abdoulaye – Quality Manager

Dear Guest, Thank you for your feedback! 😊 We are pleased to hear that the location of the **Mercure Paris Montmartre Sacré-Cœur** and the friendliness of our team were appreciated. Being situated in the heart of **Montmartre**, just steps away from the **Place de Clichy** metro station, the iconic **Moulin Rouge** and the stunning **Sacré-Cœur Basilica**, is indeed a great advantage for exploring Paris! Regarding the modernisation of our rooms, we hear your remarks and take them very seriously, especially as you stayed in one of our **Privilège** rooms. We continuously work on improving our establishment and this feedback has been shared with our management team as part of our ongoing efforts to enhance the quality and modernity of our spaces. We hope to welcome you back very soon at the **Mercure Paris Montmartre Sacré-Cœur** for an even more satisfying experience! 😊 Best regards, Abdoulaye Quality Manager

Dear Guest, Thank you for your kind feedback! 😊 We are delighted to hear that your stay at the Mercure Paris Montmartre Sacré-Cœur was comfortable and practical, and that our breakfast, location and the stunning view of the Tour Eiffel from your room all met your expectations. These are points our team takes great pride in every single day! Regarding the internet connection issue in your room, we sincerely apologise for the inconvenience. This has been reported to our technical team as well as to the Accor group who manages our IT infrastructure, in order to ensure a more reliable connection for our guests going forward. Please do not hesitate to flag any connectivity issues directly to our reception during your next stay so we can address them immediately! We hope to welcome you back very soon at the Mercure Paris Montmartre Sacré-Cœur! 🌟 Best regards, Abdoulaye Quality Manager

Monsieur Nous vous remercions sincèrement d'avoir pris le temps de nous faire part de votre expérience aussi détaillée, et nous sommes profondément désolés que votre séjour de sept nuits au **Mercure Paris Montmartre Sacré-Cœur** ait été marqué par autant d'interactions inconfortables. Concernant les situations où vous avez eu l'impression que le personnel riait à votre sujet, nous comprenons pleinement que cela ait pu créer un malaise dès votre arrivée. Même si nous ne pouvons pas présumer de ce qui se passait réellement, le fait que vous ayez ressenti ce sentiment est en soi inacceptable — notre équipe se doit d'adopter une attitude professionnelle et bienveillante à tout moment, en toutes circonstances, et en présence de chaque client. Concernant l'incident au petit-déjeuner, nous sommes heureux qu'une employée ait fait preuve de bienveillance en vous permettant de prendre votre repas malgré l'horaire dépassé. En revanche, la tournure qu'a prise votre échange pour une simple demande d'information sur les horaires est totalement regrettable. Votre demande était légitime et aurait dû être traitée avec patience et courtoisie. Nous nous excusons sincèrement pour l'attitude agacée perçue et pour le fait que vous ayez renoncé au petit-déjeuner pendant le reste de votre séjour — c'est une conséquence que nous regrettons profondément. Concernant les autres interactions à la réception lors de l'alarme incendie et au moment de votre départ, nous entendons votre ressenti et prenons ces remarques très au sérieux. L'ensemble de ces retours a été transmis à notre direction ainsi qu'à notre Chef de Réception afin qu'une enquête interne soit menée et que des mesures correctives soient prises. Chaque client mérite un accueil chaleureux, patient et professionnel du début à la fin de son séjour — et nous regrettons sincèrement de n'avoir pas été à la hauteur lors de votre visite. Nous espérons avoir l'opportunité de vous accueillir à nouveau au **Mercure Paris Montmartre Sacré-Cœur** pour vous offrir l'expérience que vous méritez. Bien cordialement, Abdoulaye Responsable Qualité

Dear Guest, Thank you for your loyalty and kind feedback! 😊 We are delighted to know that the **Mercure Paris Montmartre Sacré-Cœur** consistently meets your expectations as a regular guest. Your continued trust is the greatest compliment our team could receive, and we strive every day to maintain the standards you have come to rely on. We look forward to welcoming you back very soon at the **Mercure Paris Montmartre Sacré-Cœur**! 🌟 Best regards, Abdoulaye - Quality Manager

Dear Guest, Thank you so much for this wonderful feedback! 🌟 We are absolutely delighted to hear that your stay at the **Mercure Paris Montmartre Sacré-Cœur** was perfect and comfortable! Our location in the heart of the delightful **Montmartre** neighbourhood, just steps away from the **Place de Clichy** metro station, the iconic **Moulin Rouge** and the stunning **Sacré-Cœur Basilica**, is indeed one of our greatest assets for experiencing the very best of Paris. Our team will be thrilled to receive your kind words about their friendliness and professionalism — creating a warm and welcoming atmosphere for every guest is something they truly take to heart every single day! 😊 Regarding the bathroom, we hear your remark and take it on board. We work continuously to improve our facilities and this feedback has been shared with our management team. Thank you so much for your kind words — we hope to welcome you back very soon at the **Mercure Paris Montmartre Sacré-Cœur**! 😊 Best regards, Abdoulaye Quality Manager

Dear Guest, Thank you for your kind feedback! 😊 We are delighted to hear that the **Mercure Paris Montmartre Sacré-Cœur** was an excellent choice for your night in Paris! Our location in the heart of **Montmartre**, just steps away from the **Place de Clichy** metro station, the iconic **Moulin Rouge** and the stunning **Sacré-Cœur Basilica**, makes it the perfect base to experience this unique and vibrant part of the city. We hope to welcome you back very soon at the **Mercure Paris Montmartre Sacré-Cœur**, perhaps for a longer stay next time! 🌟 Best regards, Quality Manager

Dear Guest, Thank you so much for your kind feedback! 🌟 We are delighted to hear that the **Mercure Paris Montmartre Sacré-Cœur** was the perfect base to explore the delights of **Montmartre** and its surroundings — with the iconic **Moulin Rouge**, the stunning **Sacré-Cœur Basilica** and the charming streets of the neighbourhood just steps away, there is truly so much to discover! We are also pleased to know that the comfort of your room, our breakfast and the friendliness and politeness of our front desk team all contributed to making your stay so enjoyable. Our team will be thrilled to hear your kind words! We hope to welcome you back very soon at the **Mercure Paris Montmartre Sacré-Cœur**! 😊 Best regards, Abdoulaye Quality Manager

Dear Guest, Thank you so much for this wonderful feedback! 🌟 We are absolutely delighted to hear that every member of our team left such a positive impression — friendliness and professionalism are values we strive to embody every single day at the **Mercure Paris Montmartre Sacré-Cœur**, and it is truly rewarding to know they were felt throughout your stay! Our location is indeed perfect for exploring **Montmartre** and all that Paris has to offer, with the legendary **Moulin Rouge**, the magnificent **Sacré-Cœur Basilica** and the **Place de Clichy** metro station all just steps away. We are also pleased that the cleanliness and comfort of our rooms contributed to making your overall experience so great. Knowing that you would definitely visit again is the finest compliment our team could receive — we look forward to welcoming you back very soon at the **Mercure Paris Montmartre Sacré-Cœur**! 😊 Best regards, Abdoulaye Quality Manager

Dear Guest, Thank you for taking the time to share your experience with us; we are sincerely sorry to hear about the behavior described during your stay at **Mercure Paris Montmartre Sacré-Cœur**. The attitude described—rolling eyes, showing annoyance at guest requests, and speaking to guests so disrespectfully—is completely unacceptable and in no way reflects the values ​​of hospitality and kindness that we uphold every day. We offer our sincerest apologies for this unacceptable behavior. Your feedback has been immediately and seriously escalated to our management team so that strict corrective measures can be taken without delay. Every guest deserves to be treated with respect, courtesy, and kindness—without exception. We sincerely hope to have the opportunity to welcome you back to **Mercure Paris Montmartre Sacré-Cœur** and provide the warm, professional service you deserve. Best regards, Abdoulaye Quality Manager

Dear Guest, Thank you for your feedback! 😊 We are delighted that you appreciated the ideal location of the **Mercure Paris Montmartre Sacré-Cœur**, the comfort of our bedding, and the spaciousness of your room. Regarding amenities and toiletries, we would like to point out that our **Privilège** rooms come equipped with a full range of **Nuxe** products—shampoo, conditioner, and body care—as well as additional features for optimal comfort. We invite you to book this category for your next stay to enjoy an even better experience! 😊 As for the dated feel of certain areas, we have taken note of your comment and are constantly working to improve our property. We hope to welcome you back to the **Mercure Paris Montmartre Sacré-Cœur** very soon! 😊 Best regards, Abdoulaye Quality Manager