Novotel London Blackfriars 4 stars

Customer review rating (ALL Rating) 4.5/5 2,657 reviews

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Novotel London Blackfriars - Image 1
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Novotel London Blackfriars, 46 Blackfriars Road, SE1 8NZ LONDON, United Kingdom

Description

Hotel extras

  • Green Key Certified Hotel

  • Pet Friendly hotel - allowed in common areas. Service dogs welcome without any restrictions

  • Southbank location, 15-minute walk to St. Paul's, Tate Modern, London Eye, Waterloo station

  • 182 rooms with 55" Tv's and 10 accessible ones, Fully equipped meeting rooms, free Wi-Fi

  • Indoor heated swimming pool, saunarium and fitness centre

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Premium Room with Queen bed and single convertible sofa

Photo out of - Superior Premium Room with Queen bed and single convertible sofa

New generation. Design, modern and comfortable. A Brand new 55" TV with media hub and free WiFi will keep everyone entertained, a soothing rain shower, hair dryer, iron, laptop safe, fridge and tea and coffee making facilities. Up to 3 persons.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Single sofa bed(s)
  • Views: City View or Courtyard View
See availabilities

New generation. Design, modern and comfortable. A Brand new 55" TV with media hub and free WIFI will keep everyone entertained, a soothing rain shower, hairdryer, iron, laptop safe, fridge and tea & coffee making facilities. Up to 2 adults and 2 children.

  • Views:

    City View or Courtyard View

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Single sofa bed(s) x2

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

All our Superior Premium features plus Nespresso coffee machine, Bose iPod docking station, free local calls, complimentary water, bathrobe, slippers. An experience combining relaxation and focus. Up to 2 persons.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Enjoy the spectacular balcony view of London with all our Superior Premium features plus Nespresso coffee machine, Bose iPod docking station, free local calls, complimentary water, bathrobe, slippers. Up to 2 persons.

  • Views:

    City View or Panorama view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Experience the unforgettable. Spacious and beautifuly designed, the Suite includes separate living room and bedroom, rain shower and bathtub. It offers unbeatable facilities of Executive room. Up to 2 adults and 2 children.

  • Views:

    City View

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel London Blackfriars

Novotel London Blackfriars, 46 Blackfriars Road
SE1 8NZ LONDON
United Kingdom

GPS:51.505157, -0.104709

Telephone
Fax +44 20 7633 2650
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 182 rooms
  • 10 rooms for people with reduced mobility
  • 131 family rooms
  • 33 connecting rooms
  • 182 non-smoking rooms
  • 13 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge
  • Buffet Additional charge

Business

8 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Children''s TV Channels

Well-being

InBalance By Novotel

  • Covered
  • On site

InBalance By Novotel

  • On site

MAM

Photo out of - MAM

Our new Mediterranean restaurant brings sunshine, flavours, and vibes of the Med to South Bank! Enjoy fresh dishes, cocktails, DJ nights, and coastal vibes—perfect for after-work drinks or weekend dinners. MAM is the place to be!

Cooking style
Mediterranean
Chef name
Sofiane Aberkane
Capacity
80
Accessibility
Accessible service
Novotel London Blackfriars, 46 Blackfriars Road, SE1 8NZ London, United Kingdom
Telephone +44 20 7633 2615
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Credit card
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Our new Mediterranean restaurant brings sunshine, flavours, and vibes of the Med to South Bank! Enjoy fresh dishes, cocktails, DJ nights, and coastal vibes—perfect for after-work drinks or weekend dinners. MAM is the place to be!

Our new Mediterranean restaurant brings sunshine, flavours, and vibes of the Med to South Bank! Enjoy fresh dishes, cocktails, DJ nights, and coastal vibes—perfect for after-work drinks or weekend dinners. MAM is the place to be!

4 options for you to chose from depending on your tastes. A buffet breakfast. For those in a hurry, hot drinks, orange juice and croissants served at the bar. Room service available with different options and timings

Swimming Pool (1.2m depth, 12m wide), whirlpool waterjet, Saunarium (combined Sauna & Steam Room), Shower & Changing Room Facilities.

Our Gym facilities are open to all hotel guests daily between 6AM until 10AM - Secure your time slot in advance by booking via the QR code in the room or directly at the reception desk

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,657 reviews

Customer review rating 0.5/5

Rasmus S. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Karen G. Business - Confirmed reviews ALL

Dear Karen G., Thank you for taking the time to share your feedback following your recent business stay with us. Please accept our sincere apologies for the 20-minute wait at check-in. We understand how frustrating this must have been, particularly when you had an evening appointment to attend. Providing an efficient and welcoming arrival experience is important to us, and we regret that we fell short of your expectations. We appreciate your positive comments regarding our hotel facilities, accommodation and breakfast selection. However, we are sorry that the size and equipment of our gym, the provision of drinking water, and the overall value for money did not meet your expectations. Your feedback regarding towel reuse information is also appreciated, as clear communication helps our guests make informed choices during their stay. As a valued ALL Silver member, we regret that your experience did not fully reflect the level of service we strive to deliver. Your comments have been shared with the relevant teams to help us identify areas for improvement, particularly around check-in efficiency and guest amenities. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable experience. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 4.5/5

Hayley G. Families - Confirmed reviews ALL

Dear Hayley G., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 5.0/5

Liezl M. Families - Confirmed reviews ALL

Dear Liezl M., Thank you for your wonderful feedback and for awarding us a perfect score. We are delighted to hear that you and your family had such an enjoyable stay and appreciated our excellent location for exploring the Southbank, our breakfast selection, and our friendly team. It is particularly rewarding to know that our restaurant staff made such a positive impression. We will gladly share your kind comments with the team as recognition of their excellent service. We also appreciate you bringing the water damage to the bathroom screen and the mould to our attention. Please accept our apologies for these shortcomings. We take cleanliness and the maintenance of our facilities seriously, and your feedback will be shared with the relevant team for attention. Thank you once again for choosing to stay with us and for recommending our hotel. We look forward to welcoming you and your family back for another memorable visit. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 5.0/5

Adam J. Business - Confirmed reviews ALL

Dear Adam J., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 4.0/5

Karen G. Business - Confirmed reviews ALL

Understaffed at busy check in time - had to wait 20 mins which left me with little turnaround time for my evening appointment. Hotel facilities good. Gym small and underequipped.

Dear Karen G., Thank you for taking the time to share your feedback following your recent business stay with us. Please accept our sincere apologies for the 20-minute wait at check-in. We understand how frustrating this must have been, particularly when you had an evening appointment to attend. Providing an efficient and welcoming arrival experience is important to us, and we regret that we fell short of your expectations. We appreciate your positive comments regarding our hotel facilities, accommodation and breakfast selection. However, we are sorry that the size and equipment of our gym, the provision of drinking water, and the overall value for money did not meet your expectations. Your feedback regarding towel reuse information is also appreciated, as clear communication helps our guests make informed choices during their stay. As a valued ALL Silver member, we regret that your experience did not fully reflect the level of service we strive to deliver. Your comments have been shared with the relevant teams to help us identify areas for improvement, particularly around check-in efficiency and guest amenities. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable experience. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 4.5/5

Hayley G. Families - Confirmed reviews ALL

Excellent experience

Dear Hayley G., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 5.0/5

Liezl M. Families - Confirmed reviews ALL

Great stay, really good breakfast, great location for access to Southbank

Dear Liezl M., Thank you for your wonderful feedback and for awarding us a perfect score. We are delighted to hear that you and your family had such an enjoyable stay and appreciated our excellent location for exploring the Southbank, our breakfast selection, and our friendly team. It is particularly rewarding to know that our restaurant staff made such a positive impression. We will gladly share your kind comments with the team as recognition of their excellent service. We also appreciate you bringing the water damage to the bathroom screen and the mould to our attention. Please accept our apologies for these shortcomings. We take cleanliness and the maintenance of our facilities seriously, and your feedback will be shared with the relevant team for attention. Thank you once again for choosing to stay with us and for recommending our hotel. We look forward to welcoming you and your family back for another memorable visit. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 5.0/5

Adam J. Business - Confirmed reviews ALL

Great location, pleasant and relaxing place to stay

Dear Adam J., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 5.0/5

Cephas C. Business - Confirmed reviews ALL

I had a really lovely stay at Novotel London Blackfriars. The reception staff were warm, friendly and welcoming, and the hotel was flexible in granting my requests. The room was spacious, and the entire environment was neat and well maintained. I particularly enjoyed the swimming pool, which is nicely located on the ground floor, as well as the sauna. Overall, a great experience with genuinely nice people. I would happily stay here again!

Dear Cephas C., Thank you very much for your wonderful review! We are delighted to hear that you had such an enjoyable stay at Novotel London Blackfriars. It is lovely to know that you appreciated the warm welcome from our reception team, the spacious and well-maintained rooms, and our swimming pool and sauna. Your kind words about our team mean a great deal to us, and we are pleased that we could accommodate your requests and make your stay a memorable one. Thank you for your excellent ratings and recommendation. We look forward to welcoming you back for another fantastic stay in the near future! Sincerely, Katie Walsh Guest Service Manager

Customer review rating 3.0/5

Wallace W. Business - Confirmed reviews ALL

Fairly average hotel.

Dear Wallace W., Thank you for taking the time to share your feedback following your recent business stay with us. We are pleased to hear that you found the booking process through the ALL Accor app straightforward and that you were satisfied with aspects of your accommodation and its cleanliness. However, we are sincerely sorry that your overall experience did not meet your expectations. In particular, we regret that you did not feel recognised as a valued ALL Diamond member upon arrival. Please accept our apologies, as we understand the importance of acknowledging our loyal members and ensuring they feel appreciated. Your comments will be shared with our team to reinforce the importance of delivering a personalised welcome. We also appreciate your feedback regarding the breakfast selection, team service and Wi-Fi connection speed. We recognise that these areas are important to a comfortable and productive business stay, and your comments will help us identify opportunities for improvement. Thank you for your continued loyalty to ALL Accor. We hope to have another opportunity to welcome you back and provide the attentive service and recognition you rightly expect as a Diamond member. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 3.5/5

Bart S. Solo - Confirmed reviews ALL

Check-in of 25 minutes

Dear Bart S., Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you enjoyed our hotel, room and location. However, please accept our sincere apologies for the 25-minute wait at check-in. We fully understand your frustration, especially after completing the online check-in process in advance. You should not have had to repeat the process upon arrival, and we recognise that this defeated the purpose of offering a more convenient check-in experience. Your comments will be shared with our reception team as we work to improve the efficiency of our arrival procedures. We also appreciate your feedback regarding breakfast. We understand that guests may prefer a simpler, quicker option, such as a croissant and coffee, and your suggestion is valuable as we review how we can better accommodate different preferences. As a valued ALL Gold member, we thank you for your loyalty and recommendation. We regret that aspects of your stay did not fully meet your expectations, particularly regarding service and value for money. We hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable experience. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 5.0/5

Olga F. Couples - Confirmed reviews ALL

This hotel never disappoints. Rooms are very clean, beds are comfortable and breakfast is excellent.

Dear Olga F., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 2.5/5

Michelle J. Couples - Confirmed reviews ALL

Staff was very responsive and provided assistance throughout the stay,

Customer review rating 4.5/5

Rick F. Solo - Confirmed reviews ALL

Room was large and comfortable. Friendly staff. Cleaning staff good quality. Breakfast buffet substandard - coffee from machine, food not very good.

Customer review rating 5.0/5

Dipankar S. Business - Confirmed reviews ALL

All services are extremely good

Dear Dipankar S., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 4.5/5

Gary F. Business - Confirmed reviews ALL

Straightforward, no dramas

Dear Gary F., Thank you for taking the time to share your feedback following your recent business stay with us. We are delighted to hear that you enjoyed our great location, hotel amenities and friendly team. It is particularly rewarding to know that your stay was straightforward and hassle-free, and that you were fully satisfied with the booking process, accommodation, cleanliness and overall service. We also appreciate your feedback regarding the Wi-Fi speed. Please accept our apologies that the connection did not fully meet your expectations. Your comments have been noted and will be shared with the relevant team as we continue to look for ways to improve our guest experience. Thank you for your loyalty to ALL Accor and for your excellent recommendation. We truly appreciate your support and look forward to welcoming you back on your next visit. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 4.5/5

Rosemary L. Business - Confirmed reviews ALL

Great Breakfast

Dear Rosemary L., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 5.0/5

Geo M. Families - Confirmed reviews ALL

We reached around 10am. However there was one room ready for us which really helped to get freshened and leave the bags for our family. Also, the staff arranged adjacent rooms including two of them were interconnected. With my loyalty there were only 4 welcome drinks, however the staff provided additional ones for the entire family. They also provided additional bottles of water to our rooms. It was a short stay but very pleasant.

Dear Geo M., Thank you for your wonderful feedback and for awarding us a perfect score following your recent family stay. We are delighted to hear that you had a very comfortable and pleasant experience with us. It is especially encouraging to know that our reception team helped make your arrival easier by arranging an early-ready room, adjacent and interconnecting rooms, and additional welcome drinks and bottled water for your family. We will be sure to share your kind comments with the team. Regarding the welcome drink vouchers, please note that the ALL Accor app normally issues vouchers based on the loyalty benefits applicable to the member's booking, generally for one room booked under the member's reservation. We are therefore pleased that our reception team was able to extend this gesture to the rest of your family to make your stay even more enjoyable. Thank you once again for your loyalty to ALL Accor and for recommending us so highly. We look forward to welcoming you and your family back for another memorable stay. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 4.5/5

John H. Families - Confirmed reviews ALL

I would like to have a better description of tha bath and swimming possibilities

Customer review rating 2.5/5

Wendy W. Business - Confirmed reviews ALL

Room was not clean when I arrived (someone else's urine in the toilet, trash not emptied, floor not vacuumed, shower is disgusting from the waist-down). Still don't have a copy of my bill although was promised that it would be emailed 5 days ago.

Customer review rating 5.0/5

Giada F. Families - Confirmed reviews ALL

I absolutely recommend this hotel for your next trip! 5 stars 🌟🌟🌟🌟🌟 are not enough My daughter,her friend and myself spent a night this weekend and it’s been amazing experience. I do often stay in London’s hotels and this one is been a perfect solution for us. Safe area 💫 🔗 linked to the main attraction Underground or taxi available and easy to access 💫 Very clean each area in the hotel,restaurant and spa .💫 Depending where you book,I found a very great offer on trivago (booking.com) Pool access for everyone anytime long hours until late night 💫 Staff excellent 👌 communication with the hotel it’s been prompted and efficient 💫 The view from our room ( 914) Is the Shard … 💫and San Paul cathedral 🙏 The coolest thing I have never seen before,in the shower one glass wall is see through and you can choose to see or not through 😜basically you could have a shower in a while either you check… your husband lol 😝 or your kids …. Or simply admire the stunning Shard’s view 🫶🏼💥 …what else? The breakfast huge continental, also a pancake machine ⭐️👍💫 I don’t know what to add to this description but definitely we had a good time and enjoyed our stay ❤️

Customer review rating 5.0/5

Jacqueline B. Couples - Confirmed reviews ALL

Very accommodating & freindly staff. Comfortable beds. Well located, close to tube stations.

Customer review rating 5.0/5

Simon H. Families - Confirmed reviews ALL

The hotel is conveniently located near Blackfriars Bridge and the Tate Modern, which met our needs perfectly. The hotel is modern and well maintained, and has a great range of amenities, especially the swimming pool. The staff are very helpful and will assist with any query or request without hesitation. We would highly recommend this hotel and will hopefully be staying here again the next time we visit London.

Other web-users rate our hotel

  • 1,487 reviews 9.7/10 Location
  • 1,730 reviews 7.4/10 Room
  • 1,760 reviews 8.9/10 Service
  • 24 reviews 7.8/10 WiFi
  • 979 reviews 8.5/10 Breakfast
  • 781 reviews 6.8/10 Cleanliness
  • 500 reviews 7.1/10 Pool
  • 479 reviews 7.6/10 Food

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