Novotel London Blackfriars 4 stars

Customer review rating (ALL Rating) 4.6/5 2,441 reviews

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Description

Hotel extras

  • Green Key Certified Hotel

  • Pet Friendly hotel - allowed in common areas. Service dogs welcome without any restrictions

  • Southbank location, 15-minute walk to St. Paul's, Tate Modern, London Eye, Waterloo station

  • 182 rooms with 55" Tv's and 10 accessible ones, Fully equipped meeting rooms, free Wi-Fi

  • Indoor heated swimming pool, saunarium and fitness centre

Our accommodation(s)

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Room 1

Hotel location

Novotel London Blackfriars

Novotel London Blackfriars, 46 Blackfriars Road
SE1 8NZ LONDON
United Kingdom

GPS:51.505157, -0.104709

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MAM

Our new Mediterranean restaurant brings sunshine, flavours, and vibes of the Med to South Bank! Enjoy fresh dishes, cocktails, DJ nights, and coastal vibes—perfect for after-work drinks or weekend dinners. MAM is the place to be!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,441 reviews

Customer review rating 4.0/5

Nathaniel S. Families - Confirmed reviews ALL

Dear Nathaniel S., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest service Manager

Customer review rating 5.0/5

Thomas E. R. Business - Confirmed reviews ALL

Dear Thomas E. R., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 4.0/5

Martin S. Business - Confirmed reviews ALL

Dear Martin S., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 1.0/5

David S. Business - Confirmed reviews ALL

Dear David S., Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations. We sincerely apologise for the inconvenience caused by the gym access process. We understand how frustrating it must have been to return to reception each day for a gym access card and to have to wait in the check-in queue. Your comments have been shared with the relevant teams as we review ways to improve this process for our guests. We’re also sorry about your room service experience. Receiving a call after such a long wait to be informed that your selected items were no longer available is certainly disappointing, and we understand your frustration. This is not the level of service we strive to provide, and we will be discussing your feedback with our Food & Beverage team to help prevent this from happening again. We regret that these issues affected your stay so significantly, particularly as you travel to London frequently. Thank you for bringing these matters to our attention, and we hope you might consider giving us another opportunity to provide the high standard of service that we aim to deliver. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 3.0/5

Saeyorn S. Families - Confirmed reviews ALL

Dear Saeyorn S., Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your rooms and that our team made such a positive impression during your stay. We're sorry to learn that the layout of the interconnecting rooms did not meet your expectations. We understand how important convenience, security, and comfort are, especially when travelling with young children. We appreciate you taking the time to explain the challenges you experienced with the connecting door arrangement and lighting. Your comments are valuable and have been shared with our management team for consideration. Guest feedback like yours helps us better understand where improvements can be made to enhance the experience for families. Thank you again for your review. We hope to have the opportunity to welcome you and your family back for another stay in the future. Sincerely, Katie Walsh Guest Service Manager

Other web-users rate our hotel

  • 1,443 reviews 9.7/10 Location
  • 1,658 reviews 7.5/10 Room
  • 1,698 reviews 8.8/10 Service
  • 24 reviews 6.5/10 WiFi
  • 937 reviews 8/10 Breakfast
  • 775 reviews 7.5/10 Comfort
  • 728 reviews 6.9/10 Cleanliness
  • 489 reviews 7.2/10 Pool

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