Novotel London Blackfriars 4 stars

Customer review rating (ALL Rating) 4.5/5 2,227 reviews

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Novotel London Blackfriars, 46 Blackfriars Road, SE1 8NZ LONDON, United Kingdom

Description

Hotel extras

  • Green Key Certified Hotel

  • Pet Friendly hotel - allowed in common areas. Service dogs welcome without any restrictions

  • Southbank location, 15-minute walk to St. Paul's, Tate Modern, London Eye, Waterloo station

  • 182 rooms with 55" Tv's and 10 accessible ones, Fully equipped meeting rooms, free Wi-Fi

  • Indoor heated swimming pool, saunarium and fitness centre

Our accommodation(s)

Hotel location

Novotel London Blackfriars

Novotel London Blackfriars, 46 Blackfriars Road
SE1 8NZ LONDON
United Kingdom

GPS:51.505157, -0.104709

Telephone
Fax +44 20 7633 2650

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

JAMBOREE FOODFEST & BAR

Take your taste buds on a flavour journey with the Jamboree Foodfest menu. Take on the Raging Bull, dance with The Jerk or have a fling with the Morris Major. Enjoy a laid-back vibe

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,227 reviews

TripAdvisor Rating  4.5/5  3,590 reviews

Certificate of excellence 2024

Well located

Customer review rating 2.5/5

Kim Couples - Confirmed reviews ALL

I don’t usually complain but I strongly feel that I need to especially with regard to hose keeping. We stayed 5 nights, the first night we didn’t arrive until 9pm so we thought we would get room service. 2 club sandwiches with no sauce or mayonnaise on one, they both came with mayonnaise and sauce so my husband just pulled it to bits and ate as he was too tired to reorder. I had to continuously ask for water and on the last night they didn’t even bring it when I ordered it. 2nd day in the sheets were chanting the bed and there was no top sheet. I had to request is the app for a top sheet the next morning, the bed was made with top sheet left folded on the bed. So I had to remake the bed. There were empty bottles of water left and dirty glasses- house cleaning never took away or replaced. We were told we were upgraded to Executive my mistake by not asking what this meant as there was nothing out of the ordinary offered.

Dear Kim B., Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alberto Biollino Front Office Manager

Staff absolutely Fabulous

Customer review rating 3.5/5

Demi T. Friends - Confirmed reviews ALL

Management are not understanding as their was a dispute regarding rooftop terrace. Our stay however was absolutely without fault. The staff went out of their way to be friendly mainly Albert and the majority of your reception team. Even after check out they held our bags for the entire day. The spa is peaceful and relaxing… this hotel really is lovely.

Dear Demi T., Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alberto Biollino Front Office Manager

Great hotel but beware of the Peep show shower!

TripAdvisor rating 5.0/5

FranC706 Families - TripAdvisor review

We had two nights here Friday and Saturday. A room for three female adults. The hitel staff were welcoming. We were in Room 606 we had one king size bed and a sofa bed. Bedroom was a reasonable size with a sofa bed. Clean with towels for three, plenty of water povided a very generous six small glass bottle were in the fridge. The hotel is in a good location though we did use Ubers as we were tired. Took ourselves to Covent Garden on Friday for dinner and then drinks later. On Saturday we headed to Stratford for ABBA voyage easy journey from Southwark. Back to the hotel a quick swim pleasant pool hot tub is chilly as the water feeds in from the pool. Out again and onto Pig and Butcher in Islington by Uber. A couple of drinks in the hotel bar and bed. We didn't bother with breakfast but swam again Sunday morning. Only gripe with the room is the shower you can see a silhouette but if you turn on the light button in the shower you can see pretty much everything. A warning would be good! Despite that a great hotel.

Dear FranC706, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Front Office Manager

Fabulous stay, excellent hotel in excellent location

Customer review rating 5.0/5

Caroline R. Families - Confirmed reviews ALL

Extremely helpful staff, lovely hotel location was excellent, 2 mins walking distance to the jubilee line.

Dear Caroline R., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Services Manager

Lacking the protocols of a modern hotel

Customer review rating 2.5/5

Clive B. Families - Confirmed reviews ALL

This hotel does not understand the concept of a credit card deposit to allow for in hotel expenditure. This hotel has not trained its staff to expect chargeback to one’s room. This hotel has rude breakfast staff. This hotel does not train its staff to recognise or acknowledge the Accor Loyalty programme.

Dear Clive B., Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katie Walsh Guest Services Manager

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Other web-users rate our hotel

  • 1,428 reviews 9.7/10 Location
  • 1,643 reviews 7.6/10 Room
  • 1,596 reviews 8.6/10 Service
  • 35 reviews 5.9/10 WiFi
  • 870 reviews 8.1/10 Breakfast
  • 737 reviews 7.1/10 Cleanliness
  • 483 reviews 6.9/10 Pool
  • 9 reviews 4.2/10 Beach

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