Novotel Amsterdam Schiphol Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 2,802 reviews

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Novotel Amsterdam Schiphol Airport - Image 1
Novotel Amsterdam Schiphol Airport - Image 2
Novotel Amsterdam Schiphol Airport - Image 3
Novotel Amsterdam Schiphol Airport - Image 4
Taurusavenue 12, 2132 LS HOOFDDORP, Netherlands

Description

Hotel extras

  • 4-star Amsterdam airport hotel, 4 mins by train to Schiphol

  • Well-equipped event space for large and small events

  • On-site bar and restaurant serving international fare

  • Spacious, soundproof rooms & suites with free Wi-Fi

  • 20 mins by train to Amsterdam Centraal

Our accommodation(s)

Hotel location

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS HOOFDDORP
Netherlands

GPS:52.291615, 4.701503

Telephone
Fax +31 23 747 0399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,802 reviews

Customer review rating 1.5/5

Vladimir K. Families - Confirmed reviews ALL

Stained chair in room, Shower and Sink hot/cold water nor running properly. Visible lack of room maintenance.

Dear Vladimir, Thank you for taking the time to provide detailed feedback about your stay with us. We are pleased that you found both your booking process and arrival at the hotel to be smooth, and it is great to know that the internet access met your needs during your visit. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret that the standards in your guest room and the general upkeep fell short, and that your impression of the overall quality was less than satisfactory. Your comments about cleanliness and the value for what you experienced are important to us, and we take them seriously. Nonetheless, it is helpful to know that the check-in experience and WiFi service left a positive impression. Should any challenges like those you described occur during a future stay, we encourage you to contact us directly so that our team can quickly find a solution. We hope to welcome you back in the future. Best regards, Mark Mosselman, General Manager

Customer review rating 2.0/5

Laurie M. Business - Confirmed reviews ALL

This is a functional hotel that serves a wide range of traveler tastes and reasons for choosing the Hoofdorrp location. My disappointment came from two key services: 1: Breakfast hot food was tepid-cold at best. 2: The description of a standard double bed transpires to be two single beds pushed together. Not a King or even a Queen sized bed. That really irritated my belief in Novotel delivering on their promise of a comfortable night

Dear Laurie, Thank you for sharing your experience with us. We are glad that your booking process was straightforward and that both your arrival and initial check-in went smoothly. It is also encouraging to know you found our team helpful during your stay and appreciated our dedication to sustainability. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your experience with our breakfast temperature, room setup and issues with the internet access did not reflect the reliability and comfort we always aim to provide. We take your comments seriously, and we encourage you to contact us directly during your stay if you face any challenges so our team can address them promptly and ensure a better outcome for you. On a positive note, we appreciate your recognition of our hotel’s green initiatives and are pleased that you rated the booking and check-in processes very highly. We hope that you will consider staying with us again for a more enjoyable visit. Best regards, Mark Mosselman, General Manager

Customer review rating 4.5/5

Robert G. Business - Confirmed reviews ALL

Calm, comfortable.

Dear Robert, Thank you for positively reviewing your visit. We are delighted to hear your experience at Novotel Amsterdam Schiphol Airport met your expectations. It’s wonderful that you found our environment calming and enjoyed the comfort we strive to provide all our guests. We’re particularly glad this contributed positively to your business stay. Your continued loyalty as a Silver member means a lot to our team. We hope to welcome you back for another enjoyable visit. Best wishes, Mark Mosselman, General Manager

Customer review rating 3.5/5

Sylviemrs F. Business - Confirmed reviews ALL

I stayed at your hotel again recently, as I often do for work, and overall I appreciate the consistent service and comfort. However, during this stay the room was not as clean as I am used to. I wanted to share this with you so it can be followed up, as I normally have a very positive experience.

Dear Sylvie, We would like to thank you for taking the time to review your time at our hotel. We are delighted to hear that our consistent service and comfortable accommodations continue to meet your expectations during your business travels. That said, we are sincerely sorry that some aspects of your recent stay did not meet your expectations. Our housekeeping team strives to maintain the highest standards, and we regret any oversight during this visit. Should you encounter such issues in the future, our team is always available at the 24-hour reception to address them promptly. Nonetheless, it is wonderful to know that your overall experience remains positive. Our prime location near Schiphol Airport and Amsterdam’s key areas aims to provide convenience for leisure and business guests alike. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Mark Mosselman, General Manager

Customer review rating 3.5/5

Amir S. Business - Confirmed reviews ALL

Friendly staff. Shower did not work well. Bathroom faucet temperature had issues, too hot and too cold with no in between. The bed was split, not a full bed. Not sure why? The coffee machine was dirty and wet under it. Room was next to elevators.

Dear Amir, Thank you for your valuable feedback. We are delighted to hear your kind words about our team’s hospitality and attentive service. However, we sincerely regret that some elements of your stay fell short of your expectations. Our maintenance team has been alerted to address the issues you experienced, and we appreciate your patience as we work to improve these areas. Should similar challenges arise in the future, our reception team is always available to assist immediately. Nonetheless, we hope you found our convenient access to Schiphol Airport and Amsterdam’s central business districts beneficial during your business trip. We hope that we may have the pleasure of welcoming you back in the future. Kind regards, Mark Mosselman, General Manager

Other web-users rate our hotel

  • 1,474 reviews 8.9/10 Location
  • 1,837 reviews 7.2/10 Room
  • 1,902 reviews 7.7/10 Service
  • 43 reviews 6.6/10 WiFi
  • 898 reviews 6.9/10 Cleanliness
  • 813 reviews 7.7/10 Breakfast
  • 489 reviews 9.4/10 Vibe
  • 401 reviews 7.9/10 Amenities

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