ibis Singapore on Bencoolen 4 stars

Customer review rating (ALL Rating) 4.4/5 3,306 reviews

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ibis Singapore on Bencoolen - Image 1
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170 Bencoolen Street, 189657 SINGAPORE, Singapore

Description

Hotel extras

  • Located in the heart of Singapore's arts & cultural, business and shopping district

  • Bus stops in front of the hotel, 5-8 min to Bugis, Rochor, Bencoolen, Bras Basah MRT Station

  • High-ceiling room, FREE WIFI and use of Bamboo Bicycle, in-house gym

  • Indulge in the international all-you-can-eat breakfast buffet at TASTE

  • Contemporary meeting and event facilities with natural daylight and high quality furniture

Our accommodation(s)

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Hotel location

ibis Singapore on Bencoolen

170 Bencoolen Street
189657 SINGAPORE
Singapore

GPS:1.301222, 103.852673

Telephone
Fax +65 6593 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,306 reviews

Customer review rating 4.0/5

Nobinkumar P. Couples - Confirmed reviews ALL

Overall , a good hotel but the AC malfunctioned.

Customer review rating 5.0/5

Rhodora C. Business - Confirmed reviews ALL

My stay in IBIS was great. Very accommodating staffs and clean facilities.

Customer review rating 2.5/5

Justin K. H. L. Families - Confirmed reviews ALL

Nil.

Dear Justin K. H. L., Thank you for your feedback regarding the lift service during your stay. We understand that consistent accessibility is crucial, and we are currently addressing the maintenance concerns to improve our guests' experience. Warm regards, Bernette Loh Executive Secretary

Customer review rating 1.0/5

Clement L. C. K. Families - Confirmed reviews ALL

1. Air Conditioning Issue (Room 1405) -The air conditioning temperature was stucked between 23.5–24°C and could not be adjusted despite I tried to switching to cold mode and lowering the temperature to 20°C. This made the room uncomfortably warm, particularly for a stay with an infant. 2.Baby Cot Safety and Comfort -The Joie Baby Travel Cot provided was missing a proper mattress. The thin layer of cloth placed inside offered no support, literally leaving the baby to sleep on a hard surface / floor. -Additionally, due to the open space beneath the bed, it created discomfort and fear for our baby. As a result, we had no choice but to remove the cot, store it under the bed and co-sleep with out baby, leading to a disrupted and sleepless night. 3.Unnecessary Disturbance by Staff -We were disturbed by repeated doorbell ringing while resting, which ultimately woke our baby. -The purpose of this interruption was to deliver two apples, something that could have been placed in the room prior to check-in. -Furthermore, the staff member could not even pronounce my name correctly, making the situation feel unprofessional and unnecessary. 4. Mishandling of Drink Coupons -While I redeeming my drink coupons in front of the bar staff, one was used correctly. However, the staff swiped second coupon without my knowledge while I was engaged in conversation, and the same staff also failed to inform me afterwards. I unknowingly swiped a third coupon, only to be informed afterward that the second had already been used. This resulted in all three coupons being consumed, although I had intended to reserve one for the following day. -This lack of communication is unacceptable. Additionally, handling a guest’s device without clear consent is highly inappropriate and could lead to serious complaints. 5. Poor Service and Communication at the Bar -The bar service was particularly disappointing. I ordered a can of Tiger beer but serve without glass, unlike other guests, perhaps asian face vs white face. -When I requested a beer mug with ice, I was repeatedly served a tall glass filled with ice despite clarifying my request multiple times. Even after escalating to another staff member, who look like senior, the same mistake was repeated. -Eventually, I was informed by the senior that the bar do not have beer mugs, something that should have been communicated clearly from the beginning. -The situation escalated to the point where, the girl put the beer can and tall glass in front of me without serving it and I had to manage the serving myself. This reflects a clear lack of listening skills, service standards, and staff training.

Customer review rating 4.0/5

Michael L. Families - Confirmed reviews ALL

Good stay overall. Value for money. Location and room and staff all good. Elevator in maintains seems only one or two working, wait time could be long in busy times. Otherwise ok.

Dear Michael L., Thank you for your positive feedback regarding our location, room cleanliness, and staff service. We appreciate your comments about the elevator, and we will take them into consideration as we continuously strive to enhance our guest experience. Warm regards, Bernette Loh Executive Secretary

Other web-users rate our hotel

  • 2,429 reviews 9.7/10 Location
  • 2,300 reviews 7.3/10 Room
  • 1,877 reviews 8.3/10 Service
  • 47 reviews 8.5/10 WiFi
  • 1,099 reviews 9.1/10 Cleanliness
  • 743 reviews 8.3/10 Breakfast
  • 27 reviews 1.5/10 Pool

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