Novotel Liverpool Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,706 reviews

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Description

Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, Sauna and gym

  • Green Key certified hotel

  • Family rooms suitable for a maximum of two adults and two children.

  • Q-Park Hanover Street offers a 30% discount pre-booking only parking for guests of Novotel

Our accommodation(s)

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Room 1

Hotel location

Novotel Liverpool Centre

40 Hanover Street, Merseyside
L1 4LN LIVERPOOL
United Kingdom

GPS:53.403169, -2.984534

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ROPEWALKS RESTAURANT

Experience a warm and inviting atmosphere to enjoy a lunchtime treat, evening meal or relaxing drink with your friends and family.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,706 reviews

Customer review rating 1.5/5

Laura M. Friends - Confirmed reviews ALL

Dear Laura M., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced with the readiness of your rooms upon arrival. I understand how important timely check-in is, especially when you have reservations to meet. It is our policy to ensure that rooms are prepared by the designated check-in time which is stated from 3pm, and I regret that we fell short in this instance. Your comments will be taken into consideration as we strive to enhance our guest experience. Many Thanks, Lee Rimmer, Front Office Manager, Novotel Liverpool City Centre

Customer review rating 3.5/5

Vikki A. Families - Confirmed reviews ALL

Dear Vikki, Thank you for your feedback regarding your recent stay. We appreciate your comments about the room size and the absence of complimentary items, as we strive to provide a comfortable experience. Your insights will be considered for future improvements. Kind regards, Lisanne Assistant Front office Manager Novotel Liverpool Centre

Customer review rating 4.5/5

Richard E. Couples - Confirmed reviews ALL

Dear Mr. E., Thank you for your thoughtful feedback regarding your recent stay at Novotel Liverpool Centre. I am pleased to hear that you appreciated our convenient location, cleanliness, and the dedication of our staff. Your comments about the condition of the property are duly noted, and we understand that some guests may find certain aspects in need of updating. While we do not currently have air conditioning in our rooms, we are always looking for ways to enhance our facilities and guest experience. I hope to welcome you back for another visit in the future. Kind regards, Lisanne Assistant Front office Manager Novotel Liverpool Centre

Customer review rating 2.5/5

Faye J. Business - Confirmed reviews ALL

Dear Faye, Thank you for sharing your feedback regarding your recent stay at Novotel Liverpool Centre. We are pleased to hear that you appreciated our location and the efforts of our staff. However, I am sorry to learn that your experience did not meet expectations in several areas. We understand the importance of having complimentary water in the room and will take your comments into consideration for future improvements. Regarding the cleanliness of the bath and the temperature of the room, we strive to maintain high standards and your feedback will be reviewed with our housekeeping and maintenance teams. Additionally, I apologize for the disturbances caused by external noise during your stay, which can be quite disruptive. Thank you once again for your insights. We hope to have the opportunity to provide you with a more comfortable experience in the future. Kind regards, Lisanne Assistant Front office Manager Novotel Liverpool Centre

Customer review rating 4.0/5

Abish Z. Business - Confirmed reviews ALL

Dear Abish Z., Thank you for your positive feedback regarding our location and breakfast offerings. We appreciate your comments on the cleanliness, as we strive to maintain high standards and continuously improve. We look forward to welcoming you again in the future. Kind regards, Lisanne Assistant Front office Manager Novotel Liverpool Centre

Other web-users rate our hotel

  • 2,050 reviews 9.7/10 Location
  • 2,233 reviews 6.8/10 Room
  • 1,907 reviews 8.4/10 Service
  • 19 reviews 7/10 WiFi
  • 931 reviews 6.8/10 Cleanliness
  • 802 reviews 6.9/10 Breakfast
  • 651 reviews 6.1/10 Pool
  • 432 reviews 6/10 Value

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