Novotel London Tower Bridge 4 stars

Customer review rating (ALL Rating) 4.6/5 1,921 reviews

Best price
guarantee
Novotel London Tower Bridge - Image 1
Novotel London Tower Bridge - Image 2
Novotel London Tower Bridge - Image 3
Novotel London Tower Bridge - Image 4
10 Pepys Street, EC3N 2NR LONDON, United Kingdom

Description

Hotel extras

  • Experience the captivating ambiance of our location, as seen in Disney's 'Secret Invasion'!

  • Close to central London transport links

  • Contemporary onsite bar and restaurant

  • Wellness facilities including a fully-equipped gym, steam room and sauna

  • 6 flexible meeting and events rooms and a dedicated team to help

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR LONDON
United Kingdom

GPS:51.510794, -0.077606

Telephone
Fax +44 20 7265 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, Drink and unwind morning, noon and night at the Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,921 reviews

Customer review rating 5.0/5

Savage M. Couples - Confirmed reviews ALL

A fantastic place to stay while exploring London. Amazing location, beautiful hotel and an excellent service. I would recommend to anyone.

Customer review rating 4.5/5

John V. C. Solo - Confirmed reviews ALL

fire repairs going on however staff did their best to avoid disruption

Customer review rating 1.0/5

Emily J. Couples - Confirmed reviews ALL

Aircon didn’t work as it said. Put on 10 degrees to cool down and it was still over 25 when we came back hours later. Noisy room. Advertised price for non members was £170 whereas I booked in advance as a member and paid £35 more!!! Worst Novotel experience I have had. Previously booked many times but this has ruined it and I won’t be looking to book again Staff didn’t even ask how the stay was.

Dear Emily J., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the difficulties you encountered with the air conditioning and the noise levels in your room. We aim to provide a comfortable environment for all our guests, and I regret that we fell short in this instance. Regarding the pricing discrepancy, we strive to offer competitive rates for our guests, and I appreciate your comments on this matter. It is also disappointing to hear that our staff did not engage with you during your stay; we will address this internally to ensure better service in the future. Thank you again for your insights, and I hope you reconsider your decision to stay with us in the future. Best regards, Novotel London Tower Bridge

Customer review rating 2.5/5

Tindall K. Business - Confirmed reviews ALL

Fine as usual. Had to aske for the amenity and pretty sure there was big an upgrade offered. Sort of the perks of being a gold member right?

Dear K. Tindall, Thank you for your feedback regarding your recent stay. We appreciate your loyalty as a gold member and apologize for any oversight concerning your amenities and upgrades. Your comments are valuable to us as we strive to enhance our guests' experiences. Best regards, Novotel London Tower Bridge

Customer review rating 2.5/5

Richita N. Business - Confirmed reviews ALL

The welcome this time was not so great by 1 of the lady - no smile and abruptly saying - can I help you? Not even welcome especially i was in the queue waiting with the luggage. I reached around 1:00 and was asking me for an early check-in at GBP 40.00 to have the room - well some exceptions are ok for 2 hours before, I guess. I work in the same industry at Four Seasons. Her colleague then took over, and she was much more welcoming. In the room - the wifi connection was not good at all. I was in an inter-connecting room, which is not a problem. room was spacious - but wifi was not good and could not even connect the wifi as well as the screen mirroring on the TV - Once done after long time, netflix was not playing.

Dear Richita N., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the reception you received upon your arrival. Our aim is to provide a warm welcome, and I regret that the initial interaction did not reflect this commitment. I appreciate your understanding as my colleague was able to assist you in a more hospitable manner. Regarding your request for early check-in, we strive to accommodate our guests' needs whenever possible; however, early check-in may incur a fee based on our policies. I understand how important flexibility can be, especially for our valued guests. I also regret to hear about the issues you experienced with the Wi-Fi and screen mirroring in your room. Connectivity is essential for our guests, and we will take your comments into consideration as we continuously work to enhance our services. Thank you once again for your valuable insights, and I hope you will consider staying with us in the future. Best regards, Novotel London Tower Bridge

Other web-users rate our hotel

  • 1,716 reviews 9.8/10 Location
  • 1,588 reviews 7.8/10 Room
  • 1,755 reviews 9.2/10 Service
  • 17 reviews 6.6/10 WiFi
  • 932 reviews 8.7/10 Breakfast
  • 789 reviews 7.5/10 Comfort
  • 679 reviews 8.3/10 Cleanliness
  • 13 reviews 9.6/10 Sustainability

Powered by Trustyou

Our other establishments nearby

All our hotels in London