Dear Madhur, Thank you for taking the time to share your feedback following your recent stay at Novotel London Tower Bridge. We are sorry to learn that your experience did not fully meet your expectations. While we are pleased that you found our location convenient, we regret that we were unable to provide you with the excellent experience we always strive to deliver. We appreciate your comments overall. Your feedback is important to us, as it helps us identify areas where we can improve. We would genuinely welcome the opportunity to hear more about your experience and understand what we could have done better to make your stay more enjoyable. We are disappointed that we did not achieve the level of satisfaction you expected, and we would appreciate any further suggestions you may wish to share with us. We hope to have the opportunity to welcome you back and provide you with a much more satisfying experience in the future. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Dear Lisa, Thank you for sharing such lovely feedback about your stay at Novotel London Tower Bridge. We’re delighted that our convenient location helped make your London trip enjoyable. It’s especially pleasing to hear that you enjoyed the food in our restaurant and found our front desk team kind and helpful with directions. Our colleagues will be thrilled to hear this! I am also pleased to know that you had a comfortable stay, as this is exactly what we aim to deliver to all our guests. We want to ensure that everyone can feel relaxed even while staying in the heart of busy central London!! We’re also glad you appreciated our sustainability initiatives, including the option to skip room cleaning and the water dispensers on every floor. We hope to have the pleasure of welcoming you back on your next visit to London! Warm regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Dear Yvonne, Thank you for taking the time to share your feedback following your stay at Novotel London Tower Bridge. We appreciate your comments and are pleased to know that your overall stay was great. However, I am sorry to learn that the proximity of your room to the lift affected your experience. While requests for specific rooms are always subject to availability, we strongly encourage our guests to share their preferences with us in advance, particularly if they would prefer a room away from the lifts. We understand that preferences can vary from one guest to another, as some may appreciate the convenience of being close to the lifts, while others may find it disruptive. Our priority is to provide excellent and fair service to all our guests, and do our best to accommodate individual requests whenever possible. Regarding breakfast, although you did not have the opportunity to enjoy it during this stay, we offer a buffet selection of both hot and cold options, designed to cater to a variety of tastes and preferences. Breakfast can be purchased in advance or directly at the hotel on the day, with prices varying. We hope to have the pleasure of welcoming you back on your next visit. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Dear Steven, Thank you for taking the time to share your feedback following your stay at Novotel London Tower Bridge. While we are pleased to know that our team made a positive impression, we sincerely apologize for the discomfort you experienced with the bed and pillows. We fully understand the importance of a restful night's sleep and the comfort of our beds in ensuring an enjoyable stay. Our Housekeeping works very hard to provide an excellence service and we are truly sorry that this aspect of your accommodation did not meet your expectations. We sincerely regret that these issues affected your overall experience and hope you will give us another opportunity to provide you with an improved experience in the future. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Dear Guille, Thank you for taking the time to share your feedback following your stay at Novotel London Tower Bridge. We are delighted to hear that you enjoyed the comfort of your room, our convenient location, and, most importantly, the friendliness of our team. Nevertheless, we sincerely apologize for the inconveniences you experienced during your stay. While occasional issues with key cards can unfortunately occur, we understand how frustrating it must have been for your card to stop working twice. Regarding access to our gym and sauna, this facility should have been activated during your check-in process. We are sorry that this was overlooked and that we did not ensure everything was properly arranged. Regarding the lift, please rest assured that we are taking your feedback extremely seriously. We are currently working diligently to resolve the issue and restore the lift to operation as soon as possible. We sincerely apologize for the inconvenience this has caused and are truly grateful for your patience and understanding. While I am pleased to know that you've enjoyed breakfast, a preferential rate of £18.50 when purchased in advance can be paid, compared with £21 when booked on the day, which none don't include paying with points. As for your welcome drink, it can be downloaded directly through the Accor app. When requiring any further assistance accessing your voucher, our Reception team is available 24 hours a day. We hope to have the pleasure of welcoming you back in the future and providing you with an even smoother experience. Warm regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Dear David, Thank you for sharing your lovely feedback following your stay at Novotel London Tower Bridge. We are delighted to hear that you had a great stay and enjoyed our hotel, particularly the service provided by our team. Your kind words are a wonderful encouragement to our colleagues, who strive to ensure every guest enjoys a comfortable and memorable experience. David, thank you for your recommendation and for choosing to stay with us on your family trip. We look forward to welcoming you and your family back. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Dear Shailendra, Thank you for your wonderful feedback and for sharing your experience at Novotel London Tower Bridge. We are delighted to hear that you had such a positive stay and that various aspects of your experience, from our convenient location to the service provided by our team, contributed to making your visit so enjoyable. We look forward to welcoming you back soon and providing you with another memorable experience. Warm regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Dear Gianni, Thank you for taking the time to share your feedback with us. We are truly sorry that certain aspects of your stay did not meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to address your concerns personally. We have sent you a separate email so that we can discuss the matter with you privately. Thank you for bringing these points to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. Warm regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Dear Helen, Thank you for taking the time to share your feedback following your stay at Novotel London Tower Bridge. We are pleased to hear that you appreciated our convenient location and that you felt recognized as a valued member of ALL Accor. However, we sincerely apologize for the uncomfortable check-in experience. We fully understand that check-in creates the first impression of our hotel, and we regret that we fell short of your expectations on this occasion. Your comments will be shared with our reception team to reinforce the importance of attentive, respectful and personalized service. We sincerely apologize for the inconvenience caused by the lift being out of order. We understand how disruptive this can be, particularly during busy periods, and appreciate your patience and understanding. Regarding the non-functioning USB sockets beside your bed, we apologize for the inconvenience and thank you for bringing this to our attention at check-out, allowing us to investigate and prevent further technical issues. For any similar concerns during future stays, we would also encourage you to contact our reception team as soon as possible so that we can respond promptly and take immediate action to resolve the matter. We have also noted your feedback regarding the Wi-Fi speed and understand the importance of a reliable connection. Your comments are strongly important, as we continue to look for ways to improve the connectivity experience for our guests. Regarding your sustainability suggestions, we appreciate your recommendations for hallway water fountains and refillable water bottles in guest rooms. As a hotel committed to reducing waste and promoting more sustainable practices, we value hearing our guests' ideas on how we can further improve our efforts. We hope to have the opportunity to welcome you back for a smoother and more enjoyable experience. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Dear Gary c., Thank you for your kind words regarding our excellent location and the quality of your room. We are delighted to hear that you had a pleasant experience during your stay. Your feedback is greatly appreciated. Best regards, Novotel London Tower Bridge

Dear Craig Y., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our central location and the quality of our rooms. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Novotel London Tower Bridge

Dear Melissa H., Thank you for sharing your glowing review of your recent stay at Novotel London Tower Bridge. We are delighted to hear that our front desk team provided you with excellent service throughout your extended visit and that they promptly addressed your service and repair requests. It is also gratifying to know that our housekeeping staff was attentive to your needs and that you enjoyed the offerings at our restaurant, Keepers. We take great pride in our location and are pleased that you found it convenient for exploring the Tower of London and the vibrant South Bank area. Your feedback is invaluable to us as we strive to maintain high standards for our guests. We look forward to welcoming you back on your next visit to London. best regards, Novotel London Tower Bridge

Dear M., Thank you for taking the time to share your feedback and for your continued trust whenever you visit your London office. We are pleased to hear that you consistently enjoy our hotel, appreciate the cleanliness of your room, and found our team welcoming. However, we sincerely apologize that the television in your room was not working and that this affected your overall experience. As Guest Ambassador, I would like to emphasize that we strongly encourage our guests to contact our reception team whenever an issue arises during their stay, regardless of the time. Our reception is available 24 hours a day, 7 days a week, and our team is always on hand to provide assistance and address any concerns as promptly as possible. We regret that, on this occasion, you felt unable to seek further assistance due to the late hour, and we apologize for the inconvenience caused. We also appreciate your comments regarding value for money and breakfast inclusion. As our hotel is located in the heart of central London, close to many of the city's main attractions, our rates may vary depending on the season, demand, and booking dates. Regarding breakfast, we offer a reduced rate of £18.50 when purchased in advance, compared to £21.00 when purchased on the day. We would also recommend comparing rates across different travel agents and booking platforms, as these may occasionally offer more competitive prices for a stay at our hotel. Thank you for sharing your feedback, which we value as we continually strive to enhance our guests' experience. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Dear Nicolas K., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and found the rooms to your satisfaction. We appreciate your comments about the shower and the noise level in the breakfast hall. Your observations regarding maintenance and service will be shared with our team to enhance the overall guest experience. Thank you once again for your insights, and we hope to welcome you back in the future. Best regards, Novotel London Tower Bridge

Dear Vivien S., Thank you for your kind words regarding your recent visit to Novotel London Tower Bridge. We are delighted to hear that you appreciate our convenient location, the pleasant demeanor of our staff, and the quality of food in Keepers. It is also wonderful to know that you enjoyed the cleanliness and tranquility of your room, as well as the Rituals toiletries we provide. We look forward to welcoming you back for another enjoyable stay. Best regards, Novotel London Tower Bridge

Dear Gibbons P., Thank you for taking the time to share your feedback following your recent business stay with us. We are pleased to hear that you found the bed and pillows comfortable, although we are genuinely sorry that several other aspects of your experience did not meet your expectations. As a hotel committed to more sustainable practices, we have chosen to provide water dispensers on each guest floor, as well as at Reception, allowing guests to refill their reusable bottles rather than providing single-use plastic bottles in the rooms. We completely understand, however, that having to leave the room to refill a bottle can be inconvenient, particularly during the night. Your suggestion regarding providing a first bottle for easier refilling is appreciated, and we will certainly take this into consideration as we continue to look for ways to balance sustainability with guest comfort. Regarding the conditioner, our in-room amenities are provided according to the room category booked and the corresponding amenities included for that room type. We understand your comments regarding the convenience of having a small, single-use conditioner available rather than purchasing a larger bottle. We appreciate that purchasing an amenity during your stay may not be convenient for every guest. Our Reception team is always happy to assist guests with alternative solutions and can also recommend nearby shops offering a range of products at reasonable prices, should anything additional be required. We are also sorry to hear about the technical issues you experienced with the TV remote, bathroom bin, shower drainage and kettle. These are certainly not the standards we aim to provide. Our Maintenance team is available to assist with such matters, and we encourage all guests to contact our Reception team as soon as an issue arises so that we can arrange a prompt inspection and, wherever possible, resolve it during the stay. With regard to the tea selection, our standard in-room hospitality amenities include breakfast tea, alongside other tea varieties to accommodate different preferences. Nevertheless, we are always happy to consider individual requests, and our team would be pleased to provide additional or specific tea varieties upon request, subject to availability. We truly appreciate your comments, particularly as a business traveler, and understand that convenience and having the essential amenities readily available are important when staying with us for work. Your feedback gives us valuable insight into where we can improve the guest experience while continuing our commitment to sustainability. We hope to have the opportunity to welcome you back and provide you with a more comfortable and seamless stay. Warm regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Dear Ms. Requena M. D., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location and pristine room. Also, lovely to know that upon departure, the service was beyond exceptional. Regarding your comments, we would like to mention that our rooms do provide both body lotion and conditioner in the bathroom. We are, however, sorry if these were not noticed during your stay. Your suggestion regarding a magnifying mirror and bathroom lighting are a great one, and we truly appreciate you taking the time to share it with us. We will certainly keep this in mind as a possible improvement for future changes to our premises. Thank you as well for highlighting our sustainability initiatives and for supporting our efforts to reduce unnecessary towel changes during shorter stays. We are pleased these initiatives aligned with your preferences and we will share your comments with our housekeeping team to ensure that guests’ preferences are consistently respected. We hope to have the pleasure of welcoming you back to Novotel London Tower Bridge on your next visit to London. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Dear Mr. W., Thank you for taking the time to share your feedback following your recent stay. We are delighted to hear that you enjoyed our great location and the warm welcome from our team. It is also wonderful to know that the generous size of your room and the comfort of your bed contributed to a relaxing stay. I am, however, sorry to hear that the shower did not meet your expectations. Please accept my apologies for the low water pressure and the temperature not being sufficiently hot. Rest assured that your comments are very valuable to us. We hope to have the pleasure of welcoming you back for an even more enjoyable stay. Warm regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Dear Bernd H. M., Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you found your experience comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel London Tower Bridge