Novotel London Waterloo

Customer review rating (ALL Rating) 4.5/5 1,856 reviews

Best price
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Novotel London Waterloo - Image 1
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Novotel London Waterloo - Image 4
113 Lambeth road, SE1 7LS LONDON, United Kingdom

Description

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Saunarium to relax after a day of sightseeing

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS LONDON
United Kingdom

GPS:51.494861, -0.118287

Telephone
Fax +44 20 7793 0202

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,856 reviews

TripAdvisor Rating  4.1/5  4,031 reviews

Customer review rating 4.0/5

Lalin P. Families - Confirmed reviews ALL

Easy and pleasant check in. Great room service. The lady on reception on Friday evening was very helpful in getting milk sachets to the room later in the evening. So great customer service until I wanted to pay for parking at the end of my visit. The woman behind the counter found it rather inconvenient that I opted to pay at the front desk and told me rather coldly that next time I should pay at the car part payment location. I am a regular customer and an Accor member, and in the past, I’ve had no problem paying for parking at the front desk and the staff have happily accommodated my request by walking three to four steps back into the office to take payment! Of course on Saturday 29th October , in the afternoon, the woman behind the counter found it rather inconvenient that I should trouble her with this request. I politely told her that I’ve done this here in the past and I was told next time I should use the car park payment point. Thank you for excellent customer service. I’m flagging this here as your training deportment might reevaluate your customer training procedures. Other than that unpleasant encounter, all was well. I’d like to give my grateful thanks to Liliya from Moldova who was an excellent host in the restaurant on Friday evening. What an infectious smile! Thank you

Dear Lalin P., Thank you for sharing your feedback regarding your recent stay at Novotel London Waterloo. We are delighted to hear that you enjoyed a pleasant check-in and appreciated the room service provided by our staff. Your commendation for Liliya is truly valued, and we will ensure that her exceptional service is recognized. However, we sincerely apologize for the inconvenience you experienced during the parking payment process. We strive to maintain a high standard of customer service, and it is disappointing to learn that your experience did not meet your expectations in this instance. While our policy encourages guests to use the designated payment point for parking, it is important for us to ensure that all guest requests are handled with courtesy and respect. Your feedback regarding this matter will contribute to our ongoing training and service improvement efforts. We appreciate your loyalty as a regular customer and Accor member, and we hope to welcome you back for a more seamless experience in the future. Best regards, Novotel London Waterloo

Customer review rating 3.5/5

Jeremy E. Business - Confirmed reviews ALL

Hotel service was very good , but the hotel itself showing its age and not up to usual Novotel standards

Dear Jeremy E., Thank you for your feedback. We sincerely appreciate your kind words about our service. We acknowledge your concerns regarding the hotel's condition and continuously strive to maintain our standards. Your comments will be taken into consideration as we plan for future improvements. Best regards, Novotel London Waterloo

Customer review rating 3.5/5

Peter J. D. Business - Confirmed reviews ALL

The staff were pleasant, the room was comfortable but there was a cold draft coming through, i kept the heating on. My main comment was the food, particularly the soup i had on the Tuesday evening was tasteless, watery and buttery. It did not taste like asparagus soup. I realise your hotel is in London, and prices are hiked but i thought £733 was expensive.

Dear Peter J. D., Thank you for taking the time to share your feedback regarding your recent stay. I am pleased to hear that you found our staff pleasant and your room comfortable. However, I regret to learn about the issues you experienced with the draft in your room and the quality of the soup. We strive to provide a delightful dining experience, and your comments will be taken into consideration. Regarding the pricing, we aim to offer competitive rates that reflect our location and services. Thank you once again for your insights. Best regards, Novotel London Waterloo

Customer review rating 2.5/5

Nick E. Business - Confirmed reviews ALL

Stayed in the hotel for 2 nights. Shower leaked out the door meaning the floor was soaked each time it was used, (especially as the shower door opens striaght into the room) Was next to the elavator so was shrouded with noise and constant stream of guests Breakfast was lovely, really nice choice, well cooked and all good - staff weren't so friendly, if they don't like mornings and want to smile at guests and help them do a different shift Checkin staff were all good and helpful,

Dear Nick E., Thank you for your feedback regarding your recent stay. I regret to hear about the issues you experienced with the shower and the noise from the elevator, as we strive to provide a comfortable environment for all our guests. Your comments on the breakfast experience and staff demeanor have been noted, as we aim for excellent service throughout our hotel. I appreciate your positive remarks about our check-in staff, and I will ensure your feedback is shared with the team to encourage continuous improvement. Thank you once again for your insights. We hope to welcome you back in the future. Best regards, Novotel London Waterloo

Customer review rating 0.5/5

Mary C. Friends - Confirmed reviews ALL

Confusion of payment, not yet resolved! No return call to clarify. Kettle in room continued to boil without cutting off could cause a fire if boiled dry. No acceptance of the problem and no apology via the reception or management Breakfast adequate but not necessarily good. Very poor bar food. The worst soup we have ever had. No apologies or satisfaction on resolving complaint.

Good morning, Thank you for taking the time to respond to our survey. Our Front Office Manager has emailed you separately regarding this matter. Novotel London Waterloo Team

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Other web-users rate our hotel

  • 1,319 reviews 9.2/10 Location
  • 1,332 reviews 7.4/10 Room
  • 1,486 reviews 8.6/10 Service
  • 19 reviews 5.8/10 WiFi
  • 817 reviews 7.5/10 Breakfast
  • 628 reviews 7/10 Comfort
  • 621 reviews 7.7/10 Cleanliness
  • 462 reviews 6.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.