Novotel London Waterloo

Customer review rating (ALL Rating) 4.5/5 1,904 reviews

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Description

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Saunarium to relax after a day of sightseeing

  • Meeting and Events space available

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS LONDON
United Kingdom

GPS:51.494861, -0.118287

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,904 reviews

Customer review rating 4.5/5

Lynda F. Couples - Confirmed reviews ALL

Easy check in, helpful staff and very pleased to be given a free upgrade with a great view.

Dear Lynda, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the comfort of our hotel, the convenience of our location, and the attentive service from our staff. It is wonderful to know that you appreciated the complimentary upgrade as well. Goodbye and best wishes, Novotel London Waterloo

Customer review rating 4.5/5

Stephen G. Couples - Confirmed reviews ALL

Relaxed stay staff were efficient and patient.

Dear Stephen G., Thank you for your kind words regarding your recent stay at Novotel London Waterloo. We are pleased to hear that you enjoyed our peaceful location and found our staff to be efficient and patient. Your feedback is greatly appreciated. Goodbye, Novotel London Waterloo

Customer review rating 4.0/5

Joyashis B. Families - Confirmed reviews ALL

Spacious room, smooth check-in & check-out process. Almost everything is excellent just you may consider the followings.... a) Better price cap for the breakfast b) At least one bottle of Mineral Water may be given as complementary in this price tag

Dear Joyashis B., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the comfort of your room and our convenient location. Your suggestions about the breakfast pricing and complimentary water will be taken into consideration as we continuously seek to improve our services. Best regards, Novotel London Waterloo

Customer review rating 1.5/5

Clarissa D. Couples - Confirmed reviews ALL

The room was nice and so was the staff however the service was not. The sink in our bathroom did not drain, the showers have little to no pressure. We arrived in a room not made up for us but for 4 people with only 1 towel in the room.

Dear Clarissa D., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated the room and the staff; however, we regret to learn about the issues with the bathroom amenities and the preparation of your room. Our goal is to ensure a comfortable experience, and your comments will be taken into consideration as we strive to enhance our services. Kind regards, Novotel London Waterloo

Customer review rating 3.5/5

Maxine J. Families - Confirmed reviews ALL

Breakfast disappointing.

Dear Maxine J., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found your accommodations comfortable. However, we regret that our breakfast did not meet your expectations. Your comments will be taken into consideration as we continually strive to improve our offerings. Goodbye and best regards, Novotel London Waterloo

Other web-users rate our hotel

  • 1,379 reviews 9.4/10 Location
  • 1,376 reviews 7.2/10 Room
  • 1,629 reviews 8.8/10 Service
  • 15 reviews 6.3/10 WiFi
  • 801 reviews 7.8/10 Breakfast
  • 660 reviews 7.3/10 Cleanliness
  • 233 reviews 5.6/10 Value
  • 211 reviews 8.6/10 Bar

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