Novotel London Waterloo

Customer review rating (ALL Rating) 4.4/5 1,836 reviews

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Novotel London Waterloo - Image 1
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113 Lambeth road, SE1 7LS LONDON, United Kingdom

Description

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Saunarium to relax after a day of sightseeing

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS LONDON
United Kingdom

GPS:51.494861, -0.118287

Telephone
Fax +44 20 7793 0202

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,836 reviews

TripAdvisor Rating  4.0/5  3,995 reviews

Awesome location… will not recommend or stay here again!

Customer review rating 0.5/5

Bryan N. Couples - Confirmed reviews ALL

Location is great. However, place stinks. There was a used condom in the middle of the hallway. Housekeeping left the window completely open and room was freezing. Luckily nothing was missing in the room. Bath towels were mud dirty and I am not even joking. It appears they fall in the street and the person who picked it up didn’t notice and replaced the room towels with them. I am a platinum member and I have stay in many Accor hotels. This is by far the worst! Completely disappointed with my exprience.

Dear Bryan N. Muniz, Thank you for taking the time to share your feedback. We sincerely value your loyalty as a Platinum member, and we deeply regret that your recent experience fell short of the high standards you expect from Accor Hotels. Please accept our heartfelt apologies for the issues you encountered during your stay. We are extremely concerned to hear about the cleanliness issues you faced, including the dirt found in the hallway and the condition of the towels. This is certainly not the experience we aim to provide, and we understand the discomfort this caused. We also regret that your room was cold due to the window being left open, and we apologize for the inconvenience this caused. Rest assured, we are addressing these concerns with our housekeeping team to ensure this does not happen again and that all rooms are maintained to the highest standards of cleanliness and comfort. Your experience does not reflect the level of service we strive to provide, especially to our loyal guests. We would greatly appreciate the opportunity to make things right. If you’re willing to give us another chance, please don’t hesitate to contact me directly at le…, and I will personally ensure that your next stay exceeds expectations. Once again, we deeply apologize for the issues you faced and truly appreciate your valuable feedback. Best regards, Lea Manalo Operation Manager

Good stay

Customer review rating 5.0/5

Shahin P. Families - Confirmed reviews ALL

Good location, clean hotel, lovely staff.

Dear Shahin P., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel London Waterloo

Good stay

Customer review rating 5.0/5

Sabine B. Families - Confirmed reviews ALL

The hotel is well located, the breakfast is really good, the room nice and the staff very helpful. We would love to come again

Dear Sabine B., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel London waterloo

Very good hotel - but poor breakfast

TripAdvisor rating 4.0/5

JamesCAPalmer Business - TripAdvisor review

Stayed for 3 nights with work. Quick and easy check in and appreciated the upgrade with my Accor ALL gold status. Nice comfortable room with everything I could need. Housekeeping was generally excellent - except they sometimes forgot to put caffeinated nespresso capsules in the room (but readily fixed!). The gym was also a useful feature. The only let down was breakfast. You could tell that corners had been cut... The juice is awful - it’s one of machines that tries to dilute juice concentrate on the spot (and fails miserably). Coffee was unpleasant tasting (despite being bean-to-cup). And the continental selection, was low quality - cheap cheese and soggy mini croissants. Despite being a cheaper hotel with a more limited breakfast selection, the ibis Waterloo down the road does a much better job. Nonetheless, I would happily recommend and come back to the Novotel Waterloo :)

Dear James, Thank you so much for taking the time to share your feedback. We're delighted to hear that you had a comfortable stay and appreciated the quick check-in, your room upgrade with your Accor ALL Gold status, and the excellent housekeeping. It’s also great to know that you made good use of our gym facilities. We truly value your comments about breakfast, and we apologize for the issues you experienced with the juice, coffee, and the quality of the continental selection. We take your feedback seriously and will certainly work with our team to improve the breakfast offering to ensure a better experience for our guests in the future. Thank you once again for choosing Novotel London Waterloo, and we’re so happy to hear that you would still recommend us. We look forward to welcoming you back soon! Best regards, Novotel London Waterloo

Excellent service, location, breakfast

Customer review rating 5.0/5

Lissa Families - Confirmed reviews ALL

Fantastic place to stay, close to town with the best service we have had at any hotel we have ever been at. Our checking person made our daughters 13th birthday very special doing all he could to make ouf stay memorable. We would absolutely recommend staying at Novotel Waterloo London.

Dear Alissa D., Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a memorable stay with us at Novotel London Waterloo, and that our team was able to make your daughter’s 13th birthday extra special. It's heartwarming to know that the service you received was the best you’ve had at any hotel. Your recommendation means the world to us, and we truly appreciate you choosing to stay with us. We would love to welcome you and your family back again in the future for another fantastic experience. Warm regards, Novotel London Waterloo

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Other web-users rate our hotel

  • 1,263 reviews 9.3/10 Location
  • 1,332 reviews 7.2/10 Room
  • 1,291 reviews 8.2/10 Service
  • 19 reviews 7.1/10 WiFi
  • 803 reviews 7.2/10 Breakfast
  • 610 reviews 6.9/10 Cleanliness
  • 398 reviews 5/10 Food
  • 246 reviews 4.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.