Mercure Vung Tau

Customer review rating (ALL Rating) 4.4/5 1,010 reviews

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Description

Hotel extras

  • Achieved HACCP certification, affirming international food safety standards.

  • Our secluded beach area offering guests a sense of privacy and serenity

  • The stunning Mediterranean-inspired decor infusing throughout the hotel

  • The first international four-star hotel centrally located in Vung Tau City

  • A boutique resort concept that caters to all tastes, especially for couples & families

Our accommodation(s)

The contemporary room features a rain shower, bathroom amenities, hair dryer, ironing board, working desk, free WiFi, flat screen TV, safe box, tea and coffee making facilities and minibar.

  • Views:

    Hills view

Max. number of persons
3
Area
From 29 / 312 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 29 / 312 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Hills view

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

The contemporary room features a rain shower, amenities, working desk, free WiFi, flat screen TV, safe box, tea and coffee making facilities and minibar.

  • Views:

    Garden View

Max. number of persons
3
Area
From 32 / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

The tastefully designed room features a rain shower, bathroom amenities, hair dryer, ironing board, working desk, free WiFi, flat screen TV, safe box, tea and coffee facilities, minibar and spectacular ocean view

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 36 / 387 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

The tastefully designed room features a rain shower, bathroom amenities, hair dryer, ironing board, working desk, free WiFi, flat screen TV, safe box, tea and coffee facilities, minibar and spectacular ocean view.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 48 / 516 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

The spacious room features a rain shower, bathroom amenities, ironing board, hair dryer, working desk, free WiFi, flat screen TV, safe box, tea and coffee making facilities and minibar.

  • Views:

    Hills view

Max. number of persons
4
Area
From 55 / 592 sq ft

Bedding

King size bed(s) x1

Bunk bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Hotel location

Mercure Vung Tau

03 06 Ha Long Street, Vung Tau Ward
700000 Ho Chi Minh City
Vietnam

GPS:10.326469, 107.081345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park
  • TAN SON NHAT Additional charge
  • TAN SON NHAT Additional charge
  • SGN Additional charge

In hotel

Hotel informations

  • 80 rooms
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • 4 connecting rooms
  • 80 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • French
  • Vietnamese
  • Chinese Mandarin

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Business Center

  • Business center with support staff

Family

Equipements for children

  • Bottle Warmer
  • Stroller available

Services for children

  • Bicycles with children''s seats
  • Children''s Club for 4 to 6 years
  • Play area

Well-being

Infinity Pool

  • Outside

GYM

  • On site

Sports and leisure

Bike rack facilities

  • On site

Private beach

  • On site

Bike rack facilities

  • Nearby

Private beach

  • Nearby
  • Near the property
  • Outdoor parking
  • Public
  • Parking opened 24/7
  • Max Limited Height: 20 m / 65.617 ft

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Parking with security service

Accessibility

  • Accessible parking

BREEZES

Idyllically overlooking our turquoise beach, with all the comfort and space you deserve, Breezes Restaurant is a perfect venue with the breezy vibe. Our sumptuous cuisine is perfectly presented and crafted to make your dining experience sublime.

Cooking style
International
Capacity
200
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool
  • Takeaway Meals
  • Private lounge

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Vegetarian menu

Idyllically overlooking our turquoise beach, with all the comfort and space you deserve, Breezes Restaurant is a perfect venue with the breezy vibe. Our sumptuous cuisine is perfectly presented and crafted to make your dining experience sublime.

Take a moment, enjoy a sip of your delicious cocktail, admire the stunning sunset on Nghinh Phong Cape, and enjoy yet another of the breezy and vibrant spaces created for you by Mercure Vung Tau.

Breezes Restaurant offers a variety of breakfast buffet, local and Western favourites as well as fresh fruits and pastries.

Unwind by our spectacular infinity pool overlooking the ocean. Dip into the refreshing water, soak up the tropical sun, and experience true serenity. Your perfect escape awaits

Energize your body at our sea-view fitness centre. Featuring floor to ceiling windows overlooking the infinity pool and ocean, our gym offers state of the art equipment for an inspiring workout bathed in natural light.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,010 reviews

Customer review rating 4.5/5

Kew S. C. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Peter M. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thao Tran Duty Manager

Customer review rating 4.5/5

Thomas B. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thao Tran Duty Manager

Customer review rating 5.0/5

Timothy G. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thao Tran Duty Manager

Customer review rating 3.5/5

Truc V. D. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for your review and for loving your room! ​We sincerely apologize for your disappointment with our breakfast buffet regarding the variety, food refill speed, and options available. Your feedback has been shared directly with our Executive Chef and F&B Manager to enrich the breakfast menu and improve service efficiency. ​We appreciate your constructive input and hope to welcome you back for a much better dining experience! Sincerely, Thao Tran Duty Manager

Customer review rating 5.0/5

Peter M. Families - Confirmed reviews ALL

Great stay as always

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thao Tran Duty Manager

Customer review rating 4.5/5

Thomas B. Couples - Confirmed reviews ALL

Relaxing

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thao Tran Duty Manager

Customer review rating 5.0/5

Timothy G. Solo - Confirmed reviews ALL

The view from the balcony was beyond imaginable.

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thao Tran Duty Manager

Customer review rating 3.5/5

Truc V. D. Families - Confirmed reviews ALL

I love my room. Everything is good, but buffet breakfast not enough food, serving slow and the line buffet not a lot of kind of food to eat. It looks so boring. I just eat Pho and a little bit bread with milk I think that need to improve menu for breakfast

Dear Valued Guest, Thank you for your review and for loving your room! ​We sincerely apologize for your disappointment with our breakfast buffet regarding the variety, food refill speed, and options available. Your feedback has been shared directly with our Executive Chef and F&B Manager to enrich the breakfast menu and improve service efficiency. ​We appreciate your constructive input and hope to welcome you back for a much better dining experience! Sincerely, Thao Tran Duty Manager

Customer review rating 4.5/5

Izzat H. M. Business - Confirmed reviews ALL

All good except the shower drain was clogged

Dear Valued Guest, Thank you for the great review of our hotel! ​We apologize for any inconvenience with the shower drainage. To ensure a fresh, odor-free environment, our bathrooms are equipped with anti-odor drain covers, which can slightly reduce the water flow speed. Our team will continue monitoring this to ensure maximum comfort for our guests. ​We look forward to welcoming you back for another great stay! Sincerely, Thao Tran Duty Manager

Customer review rating 4.0/5

Le C. H. Families - Confirmed reviews ALL

- Mercure is a peaceful location, beautiful view and clean air -> Good for relaxing and ocean-breeze lovers. - Food is not so abundant, when some dishes in containers were empty, they were not replenished up instantly, coffee bean is nice though. - Restaurant staff at breakfast and dinner is not so attentive to customers in my first 2 days. The last day is ok. Especially, at my 1st-day dinner, steam rice was not cooked well (hard), but a restaurant female staff did tell us her solution after she took away the steam rice bowl while we're so hungry. Then, I asked another staff, she just started to tell me, after that Mr H. - manager came to explain but he did not explain specifically, he jus talked very shortly and fast then went away. It's good that on the next day, the steam rice was cooked well softer. - A parking man at the 1st day I came was not nice, he talked quite rudely and hit my car to guide me to park my car. - Entrance luggage guys on the 1st day I checked in were attentive and supportive. However, a entrance luggage guy on the last day I checked out was careless, he lifted up our luggages using telescopic handle without retracting it to put the luggages on my car trunk, it's risky to be broken. Please remind all luggage guys to note not to do again. - I appreciate room cleaners and lifeguards at swimming pool. I just want to share my review above in order that the hotel will note and improve better. In general, we had a relaxed stay at Mercure.

Dear Valued Guest, Thank you for taking the time to share your feedback ​We sincerely apologize for the issues you encountered: ​Restaurant: We have addressed your feedback with our F&B Manager to improve staff attitude, replenishment speed, and food quality. ​Parking & Luggage: We have addressed this directly with our Security Manager and Bellman team to retrain the staff member involved. ​We appreciate your valuable feedback and hope to welcome you back for a much better experience. Sincerely, Thao Tran Duty Manager

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We spent a very enjoyable 4 nights at the Mercure Vung Tau in late July. I had booked an executive room with sea view balcony, which was spacious and comfortable. The facilites on offer were very good, and the hotel was an easy walk to the main town and beaches if you were feeling like a stroll. Staff were very helpful and friendly, and Mr. Hoang (Manager) was very good company and made us very welcome. The resturant staff at dinner and breakfast made sure we were well looked after and always had a smile of welcome. Overall it was a most enjoyable stay, and we enjoyed some relaxing days. The food quality and variety is very good and a well stocked breakfast buffet has something to suit everyone. Highly recommend and would certainly return if circumstance allows.

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thao Tran Duty Manager

Customer review rating 5.0/5

Michael G. B. Business - Confirmed reviews ALL

Comfortable hotel, good location, friendly staff and nice room

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thao Tran Duty Manager

Customer review rating 4.5/5

Alessandro A. Business - Confirmed reviews ALL

I enjoyed the interaction with the staff, especially Ms Duyen. The room was of good size. However the shower head wasn't functioning well and the welcome desserts were not fresh.

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thao Tran Duty Manager

Customer review rating 5.0/5

Andy N. Couples - Confirmed reviews ALL

We had a truly wonderful stay at this resort. The staff's helpfulness greatly enhanced our experience, always willing to assist with a smile. Its prime location offered convenient access to many attractions. The resort's facilities were well-maintained and provided ample opportunities for relaxation and enjoyment. Furthermore, the culinary offerings were exceptionally delicious and satisfying.

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thao Tran Duty Manager

Customer review rating 4.0/5

Thi V. Q. B. Families - Confirmed reviews ALL

Room: clean and comfortable. Hotel staff: nice especially the door man Breakfast: good My children enjoyed bicycling of the hotel supply Other service: massage: not good. The advertise is different with actual. Bad room, bad staff. It’s not worth to use the service. They supply the service for many guests without enough staff and room. Therefore they shorten the service. What I want to say that I pay money for my relax with the qualified service. Although they say sorry but I don’t feel relax. I choose massage at 4 star hotel not public place. If you can supply with the quality service, pls keep going. If not, pls consider about the business. I don’t want to come back the hotel for this issue. My trip will be perfect if I don’t choose the massage package.

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re sorry to see that your overall experience did not meet your expectations. Your comments have been shared with our team for review and improvement. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Sincerely, Thao Tran Duty Manager

Customer review rating 1.0/5

Ngoc Q. K. T. Couples - Confirmed reviews ALL

The rooms on the hillside are very inconvenient; they're mostly just rooms to live in, with no services. To use any service, you have to cross the road, which is very busy with traffic.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Mercure Vung Tau. Regarding the room location: Our resort is structured into two distinct areas divided by the street. To ensure transparency, all room categories in this section are explicitly named and displayed as "Hillside - Across the Street" on all booking channels. We regret if this caused any unexpected inconvenience during your stay. Our team is always on hand to assist with internal transfers or luggage across the street to ensure your safety and convenience. We hope to have the opportunity to welcome you back for a more seamless stay in the future. Sincerely, Thao T. Duty Manager

Customer review rating 4.0/5

Mishkath M. Business - Confirmed reviews ALL

Overall, our stay was satisfactory. However, there are two areas that need improvement. First, the lack of elevators makes it very inconvenient for guests with large or heavy luggage, especially when staying on the second or third floors. This was particularly challenging in Block 4. Second, the breakfast buffet should be monitored more closely by the staff. Several food stations were empty and were not refilled promptly. With improvements in these areas, the overall guest experience would be much better.

Dear Valued Guest, Thank you for sharing your constructive feedback with us. We are pleased to hear that your stay was overall satisfactory, but we truly appreciate you highlighting the areas where we can improve. Due to our resort’s architectural design, our buildings are not equipped with elevators. We understand that carrying heavy luggage up the stairs can be challenging. We would like to kindly remind our guests that our Bellhop team is available to assist with carrying luggage to and from your room at any time. We sincerely apologize for the delay in refilling food stations during breakfast. Maintaining a fresh and fully stocked buffet is our top priority, and we have shared your feedback with our Food & Beverage team to ensure closer monitoring and quicker replenishments, especially during peak hours. Thank you once again for your valuable input. We hope to have the pleasure of welcoming you back for an even more seamless and enjoyable experience in the future. Sincerely, Thao Tran Duty Manager

Customer review rating 5.0/5

Francois C. L. F. Families - Confirmed reviews ALL

nice

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thao Tran Duty Manager

Customer review rating 0.5/5

Angang L. Friends - Confirmed reviews ALL

Staff rude

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Mercure Vung Tau. We seriously acknowledge your comment regarding our staff and would like to clarify the extensive support our team provided to resolve your concerns: Upon receiving your initial feedback about the room condition, our Front Office team immediately offered to send Housekeeping to inspect and re-clean the room, which you declined. To ensure your comfort, we then successfully moved your room to another room on a higher floor. ​When you requested to shorten the stay despite your booking being strictly under a non-refundable, non-amendable terms and conditions policy, we exceptionally authorized a penalty-free shortening. ​Our team went well beyond our standard policies to accommodate your changing requests throughout the day. ​We appreciate your understanding and hope you find this clarification helpful. Sincerely, Thao Tran Duty Manager

Customer review rating 5.0/5

Mei F. E. G. Families - Confirmed reviews ALL

the best hotel I’ve stayed by far. This is why I’ve been here for 5 to 6 times and counting. I always look forward to arriving at the hotel and eating at the restaurant, to staying in our comfortable rooms. Many thanks to all the staffs - greeters, bellboys at the drop-off point , the staffs at the restaurant interacting with my nephews, the lifeguards by the pool who helped kept my nephew’s goggles overnight and clean both pool and beaches washed-up debris in the relentless heat daily so we can enjoy the beach in the evening. To the cleaners and gardeners who are also smiling always, and also the housekeeping staffs who are friendly and smiley. The check-in process was smooth as well and we were given rooms earlier so the nephews could play at the pool before the sun gets too hot. My family and I throughly feel at home at Mercure Vung Tau and this why we keep coming back here for our holidays. My family enjoyed this stay even more so than last year June - so much so that we made an impromptu decision to extend one more night stay. My nephews were so thrilled and happy by this decision. They were truly sad when we had to leave Vung Tau and requested for another holiday stay with you guys in the near future. Thank you so much for the incredible stay! We will definitely be back!

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thao Tran Duty Manager

Customer review rating 5.0/5

Phuoc T. T. Families - Confirmed reviews ALL

all great

Kính gửi Quý khách, Cảm ơn quý khách đã đánh giá và chúng tôi rất vui khi biết quý khách đã tận hưởng kỳ nghỉ tại Mercure Vũng Tàu. Hy vọng sẽ được đón tiếp quý khách trở lại trong thời gian tới! Trân trọng, Thảo Trần Quản Lý Ca Trực

Customer review rating 3.0/5

Huynh T. P. Couples - Confirmed reviews ALL

All service stop at 9PM too early for stay in hotel guest. Even the QR notice service around 22:00-23:00 but actual service stop earlier than that. I couldnt even get ice bucket or order any soft drink for myself. Accor member check-in desk was not available at arrival time. Other staff checkin but no welcome drink for guest.

Dear Valued Guest, Thank you for taking the time to share your feedback. Regarding your feedback about our Room Service, we are very sorry for the inconvenience caused when you were unable to request later in the evening. We acknowledge the discrepancy between the hours stated on our QR code menu and the actual service availability you encountered. Our Food & Beverage team has been notified immediately to review this operational gap and ensure that service hours strictly align with what is communicated to our guests. We apologize that our team missed presenting you with your welcome drink. This matter has been heavily addressed with our team to conduct refresher training for our receptionists on loyalty member recognition procedures. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Sincerely, Thao Tran Duty Manager

Customer review rating 5.0/5

Monique N. C. Solo - Confirmed reviews ALL

Gratifying experience

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thao Tran Duty Manager

Other web-users rate our hotel

  • 209 reviews 8/10 Location
  • 353 reviews 8.3/10 Room
  • 415 reviews 8.4/10 Service
  • 6 reviews 10/10 WiFi
  • 152 reviews 8.6/10 Breakfast
  • 129 reviews 8/10 Beach
  • 114 reviews 7.7/10 Cleanliness
  • 105 reviews 9.2/10 Pool

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