Mercure Vung Tau

Customer review rating (ALL Rating) 4.5/5 1,188 reviews

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Mercure Vung Tau - Image 1
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03 06 Ha Long Street, Ward 2, 790000 VUNG TAU, Vietnam

Description

Hotel extras

  • Our secluded beach area offering guests a sense of privacy and serenity

  • The stunning Mediterranean-inspired decor infusing throughout the hotel

  • The first international four-star hotel centrally located in Vung Tau City

  • A boutique resort concept that caters to all tastes, especially for couples & families

Our accommodation(s)

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Hotel location

Mercure Vung Tau

03 06 Ha Long Street, Ward 2
790000 VUNG TAU
Vietnam

GPS:10.326469, 107.081345

Telephone
Fax +84 254 3522 990

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

BREEZES

Idyllically overlooking our turquoise beach, with all the comfort and space you deserve, Breezes Restaurant is a perfect venue with the breezy vibe. Our sumptuous cuisine is perfectly presented and crafted to make your dining experience sublime.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,188 reviews

TripAdvisor Rating  5.0/5  1,146 reviews

Disappointed with several aspects of my visit.

TripAdvisor rating 2.0/5

747tomh TripAdvisor review

Disappointed with several aspects of my visit. Firstly, I had requested a room upgrade at check-in, but this was not accommodated. I understand that availability can be an issue, but it felt like there was little effort to meet my request or offer alternatives. The room given was advertised as having a great view, but other issues detracted from the experience. The air conditioning in the room was not functioning well, making it difficult to stay comfortable, especially in the hot weather. The seafood buffet was another letdown. The quality and variety did not meet the standards I expected from a hotel of this caliber. Additionally, there was a lot of noise from the surrounding area, including barking dogs and roosters crowing, which disrupted my sleep. While I understand this is beyond the hotel’s direct control, it significantly affected my stay. Overall, I had higher expectations for a stay at Mercure, and I hope the management will address these issues for future guests.

Xin chào 747tomh, Thank you for sharing your feedback. We apologize for not meeting your expectations during your stay at Mercure Vung Tau. We regret that your room upgrade request could not be fulfilled due to unavailable higher room category on your arrival date. We are sorry to hear about the issues with the air conditioning and the buffet experience, as well as the external noise disruptions. Please rest assured that we are addressing these matters with our team to enhance guest comfort. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay. Best regards, Thien Dao Assistant Guest Relations Manager

Great location, pleasant helpful staff, great breakfast

Customer review rating 4.5/5

David H. Couples - Confirmed reviews ALL

Perfect in every respect except for evening meal. The Breezes restaurant had a limited menu and presented low quality ingredients (small portions) in a manner not befitting a hotel of this quality - we had to return 2 dishes.

Dear Mr David, Thank you for sharing your feedback regarding your recent stay at Mercure Vung Tau. We are delighted to hear that you enjoyed our great location, pleasant and helpful staff, and the breakfast offerings. Your kind words are much appreciated. However, we are truly sorry that your dining experience at The Breezes restaurant did not meet your expectations. We value your comments regarding the menu and the quality of the dishes served, and we sincerely apologize for the issues you encountered with the meals. We take your feedback seriously and will share your concerns with the culinary team to ensure we improve the quality and presentation of our offerings moving forward. We appreciate your understanding and hope to have the opportunity to serve you better on your next visit. Sincerely, Thien Dao Assistant Guest Relations Manager

Superb Property

Customer review rating 5.0/5

Nishit K. Friends - Confirmed reviews ALL

The location, check in , hospitality, check out. Room itself, food , pool everything was phenomenal!

Dear Mr Nishit K., We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thien Dao Assistant Guest Relations Manager

Good stay

Customer review rating 4.5/5

09… Couples - Confirmed reviews ALL

Great landscape and beach view, good service. However, i was not able to enjoy the beach much because it was high tide

Dear Mr Sanh, We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thien Dao Assistant Guest Relations Manager

Good stay but need impove the rest room

Customer review rating 4.0/5

Thang Families - Confirmed reviews ALL

I stayed in the Hill area, room 807. Overall, the room was decent, but there were some issues with the toilet design and water pressure that made the experience less comfortable. Specifically: 1. Lack of toilet partition: The toilet is visible from the seating area where the TV is, which feels awkward and uncomfortable. 2. No hooks in the glass bathroom: Clothes have to be taken outside to hang, but there’s no cover or curtain in the outer area, which is inconvenient. 3. Weak water pressure: The water in the sink is only usable through the shower. If the shower is turned on at full flow, the water pressure drops significantly. Interestingly, the area on the other side of the beach doesn’t have these issues. I hope Mercure can address these concerns to enhance the guest experience.

Dear Mr. Thang, Thank you for taking the time to tell us about your experience at the Mercure Vung Tau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thien Dao Assistant Guest Relations Manager

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Other web-users rate our hotel

  • 198 reviews 8.5/10 Location
  • 375 reviews 8.8/10 Room
  • 430 reviews 8.6/10 Service
  • 146 reviews 7.3/10 Amenities
  • 134 reviews 8.8/10 Breakfast
  • 133 reviews 9.1/10 Cleanliness
  • 121 reviews 7.7/10 Comfort
  • 117 reviews 7.8/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.