Dear Rajdost D., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. While we are pleased to hear that you found our facilities clean and our services efficient, we sincerely regret that our hospitality and the level of personalized assistance did not meet your expectations. Providing warm, attentive, and thoughtful service is an essential part of the guest experience we strive to deliver. We are sorry that our interactions with you left you feeling otherwise. Please rest assured that your feedback regarding our team’s approach to guest assistance and service attitude will be shared with the relevant departments for further review and improvement. We would also welcome the opportunity to learn more about your experience. If you would be willing to share further details, we would greatly appreciate hearing from you so that we may better understand your concerns and take appropriate steps to improve. Thank you again for your valuable feedback. We hope to have the opportunity to restore your confidence in our hospitality and provide you with a more satisfying experience on a future visit. Sincerely, Jacob Hwang Duty Manager

Dear Sohyun C., We very much appreciate your wonderful comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive such positive feedback. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and seamless service throughout your stay. Your kind words are a great source of encouragement for our team as we continue to strive for excellence in delivering memorable guest experiences. Thank you again for sharing your experience. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Jacob Hwang Duty Manager

Dear Andrew G., Thank you very much for sharing your feedback following your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are delighted to hear that you had a comfortable stay and that our team’s attentive service made a positive impression on you. Your kind words will be shared with our colleagues and will serve as a great source of encouragement as we continue striving to provide thoughtful and exceptional hospitality to all our guests. Once again, thank you for your valuable feedback. We look forward to welcoming you back and providing you with another comfortable and memorable stay. Sincerely, Jacob Hwang Duty Manager

Dear Fui T. F. G., Thank you very much for sharing your kind feedback following your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are delighted to hear that you enjoyed our beautiful hotel and wonderful service, and that your Club Millésime experience made your stay even more special. Your appreciation means a great deal to our team and serves as a wonderful encouragement for us to continue delivering exceptional hospitality and memorable experiences to our guests. Once again, thank you for your valuable feedback. We sincerely look forward to welcoming you back to Sofitel Ambassador Seoul for another delightful stay. Sincerely, Jacob Hwang Duty Manager

Dear Shiping B., Thank you very much for sharing your experience following your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are delighted to hear that you enjoyed our spacious Family Room, comfortable amenities, and convenient location next to Lotte World Mall. It is also wonderful to know that our thoughtful and discreet service, along with the birthday cake prepared for your special occasion, helped make your stay memorable. At the same time, we sincerely apologize that the used cutlery was not cleared by our housekeeping team. We appreciate you bringing this to our attention, and your feedback will be shared with the relevant team to reinforce our attention to detail and ensure a more seamless guest experience. We also appreciate your comments regarding the room layout and elevator arrangements, as guest feedback is invaluable in helping us identify opportunities to improve comfort and convenience throughout the hotel. Once again, thank you for your valuable feedback. We look forward to welcoming you back and providing you with an even more enjoyable and memorable stay in the future. Sincerely, Jacob Hwang Duty Manager

Dear Timothy H., Thank you very much for sharing your wonderful feedback following your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are delighted to learn that you and your partner had such a memorable birthday celebration with us. It is especially rewarding to know that you enjoyed your Club Luxury room, the Club Millésime experience, our breakfast and evening canapés, as well as the beautiful views of Lotte World Tower. We are also pleased that the birthday surprises prepared by our team made your special occasion even more meaningful. Your kind words will certainly be shared with our colleagues as a wonderful source of encouragement. At the same time, we sincerely regret that the minimum spend requirement for the window seats at the bar caused some disappointment during your birthday celebration. We understand how important these special moments are, and we appreciate you sharing your perspective regarding seating flexibility for in-house guests, particularly during quieter periods. Your valuable feedback will be shared with the relevant team for consideration as we continue to enhance our guest experience. Thank you once again for your thoughtful comments and for choosing Sofitel Ambassador Seoul for such a special occasion. We truly appreciate your recommendation and look forward to welcoming you and your partner back for another memorable stay filled with exceptional hospitality and cherished moments. Sincerely, Jacob Hwang Duty Manager

Dear Frederic A., Bonjour, Thank you from the bottom of our hearts for sharing such a lovely review of your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It truly makes us happy to know that your first visit to South Korea became such a special and memorable experience. There is something particularly meaningful about being part of a guest’s first journey to a new country, and we are grateful that you chose to begin your time in Seoul with us. Knowing that you felt welcomed, comfortable, and genuinely cared for throughout your stay means more to us than words can express. We are especially pleased that the thoughtful touches throughout your visit, from the comfort of your room to your experiences at Club Millésime, helped make your stay feel so personal. We believe that the most memorable hospitality is found not only in the services we provide, but also in the little moments of kindness and consideration that make our guests feel at home. Your kind words are a wonderful encouragement to our entire team. We will continue to put our hearts into what we do, hoping that every guest who walks through our doors leaves with beautiful memories to cherish long after their stay. Thank you once again for your trust, your generous recommendation, and for allowing us to be part of your first journey to Seoul. It would be our genuine pleasure to welcome you back someday and create even more special memories together. Until we have the pleasure of seeing you again, we wish you many more wonderful journeys and unforgettable experiences. Warmest regards, Simon Kim Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Owen K., Bonjour, Thank you very much for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is truly a pleasure to know that you had a pleasant experience with us. Your thoughtful words are greatly appreciated, and they mean a great deal to our entire team. We are especially grateful to know that our efforts contributed to making your stay a memorable one. I will be delighted to share your kind comments with our colleagues. Feedback such as yours is a wonderful source of encouragement and inspires us to continue delivering warm, attentive, and heartfelt service to every guest. Thank you once again for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for sharing your experience with us. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back in the near future for another memorable stay. Warmest regards, Simon Kim Duty Manager.

Dear Vitor L., Bonjour,Thank you very much for taking the time to share your feedback with us, and for your kind words regarding our service and team. Please accept our heartfelt apologies for the disappointment you experienced regarding the Club Millésime access policy. We understand how important it is for families to enjoy their time together, especially during a special stay, and we are truly sorry that this situation caused you concern and affected your overall experience. We appreciate your perspective and understand that the difference in policies between hotels may have made this experience particularly disappointing. For your kind understanding, Club Millésime is operated as an adult-oriented lounge, and access during cocktail hours is restricted to guests aged 12 and above. While we recognize that this policy may not fully align with every family’s expectations, it is intended to preserve the relaxed and comfortable atmosphere of the lounge for all our guests. Your feedback is sincerely appreciated, as it helps us better understand our guests’ expectations and the importance of creating a welcoming environment for families as well. We will share your comments with the relevant team for careful consideration as we continue to look for ways to enhance our guest experience. Once again, please accept our sincere apologies for the disappointment caused. Thank you for your valuable feedback and for choosing to stay with us. We truly hope to have the pleasure of welcoming you and your family back to Sofitel Ambassador Seoul Hotel & Serviced Residences, where we can provide you with an even more enjoyable and memorable experience. Warm regards, Simon Kim Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Michael L., Bonjour, Thank you very much for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is truly a pleasure to know that you had a pleasant experience with us. Your thoughtful words are greatly appreciated, and they mean a great deal to our entire team. We are especially grateful to know that our efforts contributed to making your stay a memorable one. I will be delighted to share your kind comments with our colleagues. Feedback such as yours is a wonderful source of encouragement and inspires us to continue delivering warm, attentive, and heartfelt service to every guest. Thank you once again for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for sharing your experience with us. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back in the near future for another memorable stay. Warmest regards, Simon Kim Duty Manager.

Dear Deni H., Bonjour, Thank you very much for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is truly a pleasure to know that you had a pleasant experience with us. Your thoughtful words are greatly appreciated, and they mean a great deal to our entire team. We are especially grateful to know that our efforts contributed to making your stay a memorable one. I will be delighted to share your kind comments with our colleagues. Feedback such as yours is a wonderful source of encouragement and inspires us to continue delivering warm, attentive, and heartfelt service to every guest. Thank you once again for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for sharing your experience with us. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back in the near future for another memorable stay. Warmest regards, Simon Kim Duty Manager.

Dear Joshua J., Bonjour,Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We sincerely apologize that your breakfast experience did not fully meet your expectations. We appreciate your valuable comments and understand the importance of offering a comfortable and enjoyable dining experience for our guests. Please be assured that we will share your feedback with the relevant team and carefully review the areas where improvements can be made to enhance the overall breakfast experience. We are also grateful for your kind words regarding the rest of your stay and our team members. Your feedback is truly appreciated, and we will continue striving to provide thoughtful service and a more satisfying experience for every guest. Thank you once again for your honest feedback. We sincerely hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay in the future. Warm regards, Simon Kim Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Chris C., Bonjour,Thank you for taking the time to share your experience with us. Please accept my heartfelt apologies for the way you were treated by our front desk team. I can understand how upsetting and uncomfortable it must have felt to ask a simple question about breakfast and, instead of receiving a warm and helpful response, feel that you were being questioned. Every guest deserves to feel welcomed, respected, and at ease when approaching our team, and I am truly sorry that we made you feel otherwise. While our breakfast venues are located in different areas of the hotel and checking room numbers may sometimes be necessary to provide the correct information, this should never make a guest feel unwelcome or uncomfortable. Regardless of the circumstances, it is our responsibility to communicate with courtesy, sensitivity, and genuine care. We clearly fell short of this responsibility, and I sincerely regret that we did not give you the experience you deserved. I would also like to sincerely apologize for the inconvenience caused by the long waits and congestion at our elevators and breakfast venues. I understand how frustrating it must have been to encounter such crowded conditions, particularly when you expected a comfortable and relaxing stay. We regret that these aspects of your experience fell short of the standards you rightfully expected. We will share your feedback with the relevant teams and review our operations to identify practical improvements to guest flow and waiting times. Please be assured that I will share your feedback with the relevant team, review how this situation was handled, and arrange further training to ensure that our colleagues understand the importance of not only following procedures, but also treating every guest with warmth and respect. We will also work with the relevant departments to improve the overall guest experience and reduce the inconvenience caused by congestion. What troubles us most is that these experiences left you with such a negative impression of our hotel. We understand that sincere hospitality is reflected not only in the facilities we offer, but in how we make people feel through even the smallest interactions. We are genuinely sorry that we failed to make you feel welcome and comfortable during your stay. Although we cannot change the experience you have already had, we can learn from it and take responsibility for doing better. Should you ever consider giving us another opportunity, we would be grateful for the chance to welcome you with the care, consideration, and genuine hospitality you should have received from the very beginning. Once again, please accept my sincere apologies for letting you down. Warm regards, Simon Kim Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Jacob B. S. I., Bonjour, Thank you very much for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is truly a pleasure to know that you had a pleasant experience with us. Your thoughtful words are greatly appreciated, and they mean a great deal to our entire team. We are especially grateful to know that our efforts contributed to making your stay a memorable one. I will be delighted to share your kind comments with our colleagues. Feedback such as yours is a wonderful source of encouragement and inspires us to continue delivering warm, attentive, and heartfelt service to every guest. Thank you once again for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for sharing your experience with us. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back in the near future for another memorable stay. Warmest regards, Simon Kim Duty Manager.

Dear P. Puay G., Bonjour,Thank you very much for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for sharing such a heartfelt review of your experience with us. It is truly wonderful to know that your daughter felt so special and cherished throughout her stay. We can only imagine how meaningful it must have been for you as a mother to see her so happy and to know that she was surrounded by such warmth and thoughtful care. Creating these precious moments for our guests, especially those that become lasting family memories, is one of the greatest joys of hospitality. Your kind words about our service and warm hospitality mean a great deal to our entire team. We are sincerely grateful to know that the little touches and genuine care extended to your family helped make this trip so memorable for your daughter. Your thoughtful feedback is a wonderful encouragement to our colleagues, and we will be delighted to share your kind words with the team. Thank you once again for allowing us to be a part of such a special journey for you and your daughter. We sincerely hope to have the pleasure of welcoming you both back to Sofitel Ambassador Seoul, where we may create even more beautiful memories together. Wishing you and your daughter many more happy moments and wonderful adventures ahead. Warm regards, Simon Kim Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Rodrick K., Bonjour, Thank you very much for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is truly a pleasure to know that you had a pleasant experience with us. Your thoughtful words are greatly appreciated, and they mean a great deal to our entire team. We are especially grateful to know that our efforts contributed to making your stay a memorable one. I will be delighted to share your kind comments with our colleagues. Feedback such as yours is a wonderful source of encouragement and inspires us to continue delivering warm, attentive, and heartfelt service to every guest. Thank you once again for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for sharing your experience with us. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back in the near future for another memorable stay. Warmest regards, Simon Kim Duty Manager.

Dear Soonmee C., Bonjour, Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. Please accept our sincere apologies for the inconvenience and disappointment you experienced due to the crowded elevators and the behavior of some visitors attending private events at the hotel. We fully understand how such situations can disrupt the peaceful atmosphere and sense of comfort that our guests rightfully expect from a five-star hotel. We are truly sorry that this experience affected your overall impression of our hotel. Providing a comfortable and pleasant environment for our in-house guests is of great importance to us, and we regret that we fell short of your expectations on this occasion. Please be assured that your comments will be shared with the relevant teams so that we can review how to better manage elevator congestion during private events and ensure a more comfortable experience for our guests. We sincerely appreciate your honest feedback, as it allows us to reflect on our service and identify areas for improvement. We hope you will consider giving us another opportunity in the future to restore your confidence and provide you with the exceptional hospitality you should always expect from Sofitel. Warm regards, Simon Kim Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Samantha K., Bonjour, Thank you very much for taking the time to share such a lovely review of your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are truly honored that you chose to stay with us for such a meaningful family occasion, celebrating your father’s 70th birthday. It is wonderful to know that you and your family enjoyed a memorable nine-night stay and that your residence suite provided the comfort, space, and convenience needed for a relaxing time together. We are equally delighted that the warm hospitality and attentiveness of our team made you feel well cared for throughout your visit. We are pleased to hear that our location added to the enjoyment of your stay, allowing you to explore the nearby shopping and dining options while also enjoying the beautiful surroundings of Seokchon Lake. It is especially rewarding to know that these little conveniences, together with the comfort of your accommodation, helped make your family trip such a positive experience. Your kind words and thoughtful recognition of our team mean a great deal to us. At Sofitel, we believe that genuine hospitality lies in creating meaningful moments and ensuring that every guest feels welcomed and cared for. Knowing that your experience was so fulfilling, and that there was nothing you would have wished to do differently, is truly encouraging for all of us. Thank you once again for allowing us to be part of such a special family celebration. We sincerely hope the memories made during your time in Korea will be cherished for years to come, and we would be delighted to welcome you and your family back to Sofitel Seoul whenever your travels bring you to Seoul again. Warm regards, Simon K. Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences