Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 4,733 reviews

Novotel Hong Kong Citygate - Image 1
Novotel Hong Kong Citygate - Image 2
Novotel Hong Kong Citygate - Image 3
Novotel Hong Kong Citygate - Image 4

Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle service every 20 minutes (6:00 AM - 11:40 PM).

  • Meeting facilities with natural daylight

Our accommodation(s)

Book this hotel
Room 1

Our Standard Rooms with 2 Single beds offer expansive sea and mountain views and feature a separate bathroom with bathtub.

  • Views:

    Airport view or Mountain view or Pool side

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 28 m² / 301 sq ft
  • Bedding 2 x Single bed(s)
  • Views: Airport view or Mountain view or Pool side

Our Superior Rooms with 1 Queen bed offer expansive sea and mountain views and feature a unique opaque open bathroom with rain shower.

  • Views:

    Airport view or Mountain view or Pool side

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

Our Superior Rooms with 2 Single beds offer expansive sea and mountain views and feature a separate bathroom with bathtub.

  • Views:

    Airport view or Mountain view or Pool side

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

Embark on a galactic getaway in the outer space theme room to make a memorable stay. Little guests can enjoy the theme room with kids amenities, a complimentary space balloon with dolls. Connecting rooms feature a unique opaque open bathroom.

Max. number of persons
4
Area
From 56 m² / 602 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Enjoy an expansive sea and mountain view from the highest floors of the hotel.

  • Views:

    Airport view or Mountain view

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

TWAEF: Enjoy an expansive sea and mountain view from the highest floors of the hotel.

  • Views:

    Airport view or Mountain view

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

Large, well-designed, non-smoking studio-style suite offers expansive view of sea and mountain from the highest floors of the hotel.

  • Views:

    Airport view or Mountain view

Max. number of persons
3
Area
From 57 m² / 613 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
0 HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • HKG
  • HONG KONG INTL

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 440 rooms
  • 2 rooms for people with reduced mobility
  • 122 connecting rooms
  • 440 non-smoking rooms
  • 23 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Entertainment

  • Pool Table

Lounge

  • Executive Lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

3 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express
  • Buffet Additional charge
  • Room service Additional charge

Business

9 Meeting rooms

Family

Services for children

  • Outdoor playground for children
  • Green area

Well-being

swimming pool

  • Outside
  • On site

In Balance

  • On site
  • On site
  • Indoor parking
  • Private
  • 20 parking spaces
  • Parking pricing: 28.41 € 250 HKD Per day

Services & equipment

  • Valet parking

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Olea is the premium Mediterranean restaurant in the hotel and features an open kitchen, with a pizza oven and a display of various classic tapas and mezze dishes. Olea offers brunch menu every Sundays from 11 am to 3 pm.

Enjoy a coffee and a delicious oven-baked pastry at Moccato as the perfect way to start your day. Eat in or take away, the choice is yours. For the sweet lovers, enjoy an afternoon treat with a wide selection of drinks and desserts to choose from.

The lobby bar offers entertainment with a large projector broadcasting live sports events. Andante offers Happy Hour from 5pm to 8pm.

To start the day with a good feeling, Novotel Citygate offers a generous breakfast with a selection of local and international products.

With In Balance by Novotel, maintain your equilibrium and stay in shape. Recharge your energy using our free training equipment: cardio, weight training, stretching and more.

Surrounded by luscious gardens and cascading waterfalls, we can offer you a dream wedding with a difference. Whether it is a sophisticated celebration or an intimate gathering, our professional team will ensure your wedding to be a memorable one.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,733 reviews

Customer review rating 5.0/5

Noemi S. G. B. Families - Confirmed reviews ALL

Dear Noemi S., Thank you for your kind words regarding your recent stay at Novotel Hong Kong Citygate. We are delighted to learn that our location and service met your expectations. It is wonderful to hear that Grima provided exceptional assistance by accommodating your early check-in and connecting room request. Your praise will surely motivate our team to continue delivering outstanding service. Best regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Stefano L. Families - Confirmed reviews ALL

Dear Stefano, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our facilities and appreciated the service provided by our staff. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Sandyhilpre G. Couples - Confirmed reviews ALL

Dear Sandyhilpre, Thank you for your kind words regarding your recent stay at Novotel Hong Kong Citygate. We are delighted to hear that our team provided you with friendly service and that you found our accommodations comfortable and our location convenient. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Kenjiro K. Business - Confirmed reviews ALL

Dear Kenjiro, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our flexible service and the welcoming atmosphere provided by our staff. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Hazel J. D. V. Families - Confirmed reviews ALL

Dear Hazel J., Thank you for your kind words regarding your stay at Novotel Citygate. We are pleased to hear that you enjoyed the comfort of your room and our team's hospitality. We look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Dear Noemi S., Thank you for your kind words regarding your recent stay at Novotel Hong Kong Citygate. We are delighted to learn that our location and service met your expectations. It is wonderful to hear that Grima provided exceptional assistance by accommodating your early check-in and connecting room request. Your praise will surely motivate our team to continue delivering outstanding service. Best regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Stefano L. Families - Confirmed reviews ALL

very nice staff, great facilities. e have really enjoy or short stay in Hong Kong

Dear Stefano, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our facilities and appreciated the service provided by our staff. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Sandyhilpre G. Couples - Confirmed reviews ALL

We had a wonderful experience! The staff were friendly, welcoming, and helpful throughout our stay. The hotel was clean and comfortable, and the convenient location made everything easy. We truly enjoyed our stay and would happily recommend it to others!

Dear Sandyhilpre, Thank you for your kind words regarding your recent stay at Novotel Hong Kong Citygate. We are delighted to hear that our team provided you with friendly service and that you found our accommodations comfortable and our location convenient. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Kenjiro K. Business - Confirmed reviews ALL

I arrived earlier than check in time, seems some also, however most of us could get a room immediately with welcoming by nice staffs.

Dear Kenjiro, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our flexible service and the welcoming atmosphere provided by our staff. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Hazel J. D. V. Families - Confirmed reviews ALL

Great stay at NOVOTEL CITIGATES ! The room was clean and comfortable, and the staff were friendly and helpful. Excellent location and a welcoming atmosphere. We really enjoyed our stay and would happily return!

Dear Hazel J., Thank you for your kind words regarding your stay at Novotel Citygate. We are pleased to hear that you enjoyed the comfort of your room and our team's hospitality. We look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

E. E. Families - Confirmed reviews ALL

I had a wonderful stay at Novotel, and I would especially like to recognize Grima for making my experience excellent. Grima was warm, attentive, and genuinely helpful throughout my stay. Her excellent service made me feel very welcome and made my overall experience even more enjoyable. Thank you, Grimma, for going above and beyond!

Dear E., Thank you for your kind words regarding your recent stay at Novotel Hong Kong Citygate. We are thrilled to hear that Grima's exceptional service contributed to your enjoyable experience. Your recognition will certainly be shared with her, as we value our team members who go above and beyond for our guests. Best regards, Mark Baje Assistant Manager

Customer review rating 0.5/5

Ying J. H. Business - Confirmed reviews ALL

facilities are outdated wz cracked floors, and the bathroom door is heavy and cant close properly. I booked a twin room but got two pushed-together single beds. The room feels like an old-age guest room.

Customer review rating 4.5/5

Tobias S. Friends - Confirmed reviews ALL

Shower head was loose. Glass window between bed room and bath room (who wants to see the other one on the toilet?!). Everything else was fine: tidy, clean, friendly, location, noise, …

Dear Tobias, Thank you for your feedback. I am pleased to hear that you enjoyed the cleanliness, location, and service during your stay. Your comments regarding the shower head and bathroom design will be noted for our ongoing evaluation. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

John J. Solo - Confirmed reviews ALL

I booked the last minute. Excellent rate. Room exceeded my expectations. Transport from the airport to the hotel was easy and fast. Maybe my timing was just good. Check-in was quick with friendly staff. Checkout was seamless and airport transport was zero wait for me. Again, maybe it was good timing. Great outlet mall adjacent to the hotel.

Dear John, Thank you for your positive feedback. We are delighted to hear that your experience exceeded expectations, from the room quality to the efficiency of our staff. It is wonderful to know that our location and amenities contributed to your stay. We look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Cindy A. Couples - Confirmed reviews ALL

Very nice stay at Novotel Citygate for visiting Lantau island, Disney and getting to airport. Spacious room, a little wear and tear showing but overall great stay. Breakfast was very good.

Dear Cindy, Thank you for your kind words regarding your recent stay. We are pleased you enjoyed our location and spacious accommodations, as well as the breakfast offerings. We appreciate your feedback and hope to welcome you back soon. Kind regards, Mark Baje Assistant Manager

Customer review rating 3.0/5

Elliot L. Couples - Confirmed reviews ALL

One night stop over

Dear Elliot, Thank you for sharing your feedback. We appreciate your recent stay with us and hope to welcome you back in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Jacqualine C. Couples - Confirmed reviews ALL

I the only downside of the property is the amenity in the room is a bit worn out. 1) The drainage of the sink kind of blocked even after housekeeper tried her best to clear, it did not help much. 2) the pillow case had bugs that led to my allergy reaction. Luckily, once it was changed everything went well.

Dear Jacqualine, Thank you for your kind words regarding our location, staff, and breakfast offerings. We appreciate your feedback about the room amenities and the issues you encountered. Your insights are valued and we will take them into consideration for our ongoing improvements. Please accept our sincerest apologies for the unpleasant experience you had with the pillows, rest assured this has been relayed to the relevant Department for their investigations and follow up. We hope you will allow us the opportunity to serve you better in your next visit to Hong Kong. Sincerely, Mark Baje Assistant Manager

Customer review rating 5.0/5

Ritesh S. Families - Confirmed reviews ALL

Excellent staff, Right next to shopping centre and airport.

Dear Ritesh, Thank you for your kind words regarding our location and staff. We are delighted to hear that you had an enjoyable experience during your stay. Kind regards, Mark Baje Assistant Manager

Customer review rating 3.5/5

Krishna U. Couples - Confirmed reviews ALL

Great stay, apart from the bar, not staffed and no ambiance with the weird set up….. the bar is lower than the serving area???

Dear Krishna, Thank you for your feedback regarding your recent stay. We appreciate your comments about the bar setup and will take them into consideration for future improvements. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Leonardo M. M. Families - Confirmed reviews ALL

It was my daughter's bday, and they gave her a cake! We like how generous the hotel staff are for giving us water all the time! Just a comment, until the end of our stay we still cant figure out how to lock the comfort rooms.Unsure if it's it not really working or we just dont know how to lock it hehe. Might as well put an instruction for future guests. The room is very spacious, the ambience and view is very relaxing. My kids wants to go swimming but the time is only until 6pm, but that's ok.

Dear Leonardo M., Thank you for your kind words regarding our location, staff, and amenities. We are delighted to hear that your daughter's birthday celebration was made special with a cake. We appreciate your feedback about the comfort room locks and will consider it for future improvements. We hope your family enjoyed the overall experience and look forward to welcoming you back soon. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Alison L. Solo - Confirmed reviews ALL

I prefer staying here for a layover rather than the Regal hotel at the airport bc the airport shuttle is every 20 mins and only takes 10 mins to get to the airport, this hotel is attached to a fantastic mall and the train station is attached to the mall so it takes roughly the same time into central Hong Kong as the airport train does. Much more to do at this hotel. The rooms are slightly better than at the regal too.

Dear Alison, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our location and amenities exceeded your expectations, making your layover more enjoyable. We look forward to welcoming you back on your next visit to Hong Kong. Best regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Hilary G. Couples - Confirmed reviews ALL

Great for a one night stay if you need to be near the airport. Large, spacious room. Good breakfast. Shuttle bus....all make for a good airport hotel

Dear Hilary, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and amenities, especially the breakfast and shuttle service. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Thitima A. Families - Confirmed reviews ALL

well located, with comfortable stay and the staff is very caring and attentive

Dear Thitima, Thank you for your kind words regarding our staff and the comfort of your stay. We appreciate your feedback and hope to welcome you back soon. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Maruja C. Families - Confirmed reviews ALL

My father and I had a great stay, staff are friendly, ahout out to Grima which is very accommodating and helpful. And also to Julie, who assist us on our last day during breakfast. For me, location is great for my chosen hk itinerary and will surely recommend Novotel. 😊

Dear Maruja, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you and your father enjoyed your time at Novotel Hong Kong Citygate and appreciated the friendliness of our staff. Your recommendation means a lot to us. We look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Estrella H. Families - Confirmed reviews ALL

had a pleasant stay at this hotel the staff are very friendly and accommodating even got our room upgraded as it’s our first stay here 😊

Dear Estrella, Thank you for your positive feedback. We are delighted to hear you enjoyed your stay and appreciated our convenient location as well as our friendly staff. It is wonderful that you received an upgrade on your first visit. We look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Other web-users rate our hotel

  • 4,045 reviews 9.6/10 Location
  • 3,157 reviews 6.8/10 Room
  • 3,585 reviews 9/10 Service
  • 48 reviews 7.8/10 WiFi
  • 1,135 reviews 6.9/10 Cleanliness
  • 1,054 reviews 4.9/10 Vibe
  • 762 reviews 6.6/10 Breakfast
  • 61 reviews 8.4/10 Wellness Area

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